Great communication from the first message I sent. Very quick replies. Placed my order at 2pm and was delivered same day by 6pm. Delivery driver brought everything right to the door, all boxes... See more
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See what reviewers are saying
Kept up to date with all delivery times delivered to my door for me as I requested friendly and happy to help we love the bed ordered my son one last week and now brought us one perfecto
I am extremely happy with my experience. Monica is very kind, helpful and always happy to assist whenever I have contacted her. Three years ago, I bought a single bed from you for my son, and it... See more
I'm a landlord living outside of UK. They trusted my WhatsApp order and delivered quickly (same day) a mattress I ordered, and collected cash from tenant on delivery, to a house in Clayhall. Item was... See more
Company details
Written by the company
Soft Touch Beds Limited is an online one-stop-shop for all your furniture needs. We offer luxurious Beds, Wardrobes, Sofas (Leather and Fabric), Dining tables and Mattresses. Find everything under one roof to style up your bedroom without spending much.
Contact info
Unit 07, Belle Vue Industrial Park, WF1 5EQ, Wakefield, United Kingdom
- 0208 004 8262
- info@softtouchbeds.co.uk
- softtouchbeds.co.uk
4.6
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very Unreasonable Company
Your review
William Ridley
6 reviews
1 star: Bad
19 Jun 2021
Very Unreasonable Company
I wanted a corner sofa from this company, but it would not fit thru my doors, the same problem with the 3 seaters. So I setted for a 2 seater, which when it arrived, in very dirty packing, I unpacked it, and got rid of the packing immediately as I could not keep it in my flat. The sofa is very uncomfortable and quite small even for a 2 seater. I complained to the company, after 4 days, because it took that long to get hold of anyone, as Nile had time off, and I was told that they could not have the sofa back because the packing had been removed, really, they expected me to keep the dirty packing on it, which is totally unreasonable. According to Consumer rights 2015, I am fully entitled to a refund or an exchange, I found out that the 3 seaters come flat packed, which would easliy fit thru my doors, the company failed to tell me this beforehand. BEWARE, buying from this company before doing your home work, and if you can inspect the goods before delivery, which this company does not allow.
6 July 2021
Unprompted review
Super Service
I ordered the bed I wanted including a mattress via whatsapp from the website, kenneth was super helpful and the bed was delivered same day! Super easy to order and for a great price.
5 July 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Josephine Marie,
Morning, I hope you are in good health. I am pleased that you liked our product. It was an honour and a privilege to be of service to you. Thank you for the kind words.
Kind Regards,
Kenneth
Apparently they cannot deliver in…
Apparently they cannot deliver in Taunton,Somerset. That is laughable
3 July 2021
Unprompted review
Good customer service
I bought 2 sliding door wardrobe and 1 of the door mirror was crack, I send messages and photos to 2 people in the complaints department and I had not heard anything back from them. I then called and the gentleman that I bought the wardrobes from have helped me sort it out. Thank you so very much Nile for all your support, you gave really good customer service. I bought another 2 sliding door wardrobe and Nile helped me until it was assembled, another good service from Nile.
I will use this service again and will recommend to others.
JP
19 June 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Julie I appreciate your sincere review of the service and the product and how your issue was solved. I hope that we will being seeing you again in the future for another order. Best of luck for your future endeavours.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Good Service
I have received outstanding customer service from Nile. He supported me until to assemble the bed.
I ordered Double Leather Ottoman Storage Bed & Super Ortho Mattress and delivery was arranged for the next day. Bed & Mattress are perfect.
Delivery was great, drivers were so helpful too.
I'll buy from them again.
12 June 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Mr venkateswarlu, We are pleased to hear that your experience with us has been wonderful, and we hope that we can make it much better next time. Thank you for your kind words.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
They are advertising and selling things…
They are advertising and selling things they do not have .
2 June 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Rita, We at Soft Touch Beds Sincerely apologise that you had to face this type of Scenario as we always try to keep our stock to date. Nevertheless we would love it if you could contact us on our whats app number provided on the website so we can have an agent accommodate you in trying to resolve this issue and provide helpful recommendations so that this does not happen again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Good services
25 May 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Jenny we thank you for your heart felt reply and hope that we can improve our services to a more better standing with the feedback that you have provided.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Well still waiting for some wardrobes…
Well still waiting for some wardrobes that I ordered but still nothing has arrived. My husband took a day of work today which is when delivery was arranged but still waiting. Tried emailing and phoning last resort is whatsapp. Guessing they are not coming!! They rang earlier in the week asking if they could deliver earlier this week but we were both at work so unless you are happy at guessing when something will arrive don’t order anything
14 May 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Lisa we sincerely apologise that you had to go through that as we have a standard Delivery procedure we apologise that you had to go through this experience as we try to optimise our delivery process every moth so scenarios like this do not happen again. Nevertheless we would love it if you could get in contact with us via whats app which can be found on the website and we will try our level best to sort it out for you thanks.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Best service ever received with out paying a penny.
I would like to mention that I have received outstanding customer service from Nile yesterday.
I couldn't belive my self that i would actually get the waredrope that I wanted with in few hour of a phone call.
He was excellent the service was so great that I'm out of words.
I had the berlin slidingdoor waredrope valued £410 at my door with out paying a penny for it, I was given option by Nile that it will be at my door than I can see it before I pay for it. It is certainly the best service ever I got. He arrange the waredrope fitter straight away for me too, i was literally on the phone at 12pm and did not pay just agreed what I want the product and it was all delivered and fixed by 5pm.
This company expecially Nile and the assembly men deserves 5 star, defiantly. I would strongly recommend this company to people. It was certainly the best service ever.
28 April 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Ruji We appropriate this hart warming review for our service and out agent. we hope that we will provide you an even better experience if you shop with us again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Good service fast delivery
27 April 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Sahil We appropriate your honest review of the service that we have provided to you and we hope that using your feedback we can ensure a better service for the customers to come.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Very responsive and helpful with my…
Very responsive and helpful with my questions regarding my orders
2 April 2021
Reply from Soft Touch Beds Limited
Dear Thomas we appreciate the review and the feedback that you have given us and we will use your insight to further improve our services and we hope that you will be shopping with us again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Very good service and delivery on time…
Very good service and delivery on time very helpful people
31 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Carmichael we thank you for your honest opinion about or company and delivery team and hope that other people will benefit from this as well thanks again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
delivery is very fast and good .
delivery is very fast and good .
The bed is perfect
25 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Pay, we are grateful that you have posted such kind words about about our delivery and product, and we would love it if you would come shop with us again so we can provide you an even better service thanks.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Very good and resolving issues
24 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Deemisha, we at SoftTouchBeds Are glad to hear that your queries were sorted out with the best possible response and we hope to provide you a much better experience if you get the chance to purchase from us again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Great customer service
Great customer service. I love my new bed. Muhammad was so friendly and good communication. I recommend 100%. Thanks bro. I hope to buy from you again soon.
20 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Prishi, We appreciate your honest review of our, bed , service and especially agent which is a good achievement for us that we provided you a service and you were beyond satisfied with that service we hope that you will consider shopping with us again thanks.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Excellent service & product
Ordered the Marsylia wardrobes and we are so pleased with them. Great quality, modern & stylish with lots of storage.
I have ordered twice from this company & have to say the service is excellent. My order was taken, delivery arranged for the next day, & I was kept upto date all the time with a call to give me a delivery slot & a call from driver on delivery day. Fantastic service !
20 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Leanne, We appreciate your sympathetic review of our over all services and especially the Marsylia wardrobe which one of our top products. We also take pride in the fact that your delivery was carried out flawlessly which is one of our up selling points. Therefore we hope that you will be coming back to us for your furniture needs thanks you.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Service is impressive
Service is impressive! I was nervous buying bed frame online but this company got the bed I was looking for with amazing price so decided to give them a go. Communication was great, got an email confirmed my order and the next day a staff called to confirm the delivery date which took only 2 days for delivery. Delivery was great,friendly staff. I'll buy from them again.
17 March 2021
Unprompted review
Reply from Soft Touch Beds Limited
Dear Madfish, We are glad that you are impressed with our services and our prices for the beds and we hope to provide you a more fruitful experience on your next visit to our store.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
I ordered Lucy ottoman bed
I ordered Lucy ottoman bed. Very quick delivery. All parts are complete and bed is of great quality, yet havent tried the gas lift storage. I hope it works well as it was stuck but without the weight of the mattress on . Thanks for the service.
12 March 2021
Reply from Soft Touch Beds Limited
Dear Nadein, Thank you for your honest review of our bed frame and also pointing out the gas lift issue that you had and was resolved by a member of our team. It is a very good mention as other customers who view this will also be able to benefit from this so we appreciate your enthusiasm in this regard.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
We had a wardrobe delivered quickly
We had a wardrobe delivered quickly, everyone I spoke to reguarding the order was very helpful,
We did have a few issues building as the instructions give a number for each piece of wood But the wood didn’t have a sticker to match the instructions so we called and the person was quite rude saying basically you ordered flat pack and in his words Was figure it out, eventually he sent a link to watch a you tube video.
9 March 2021
Reply from Soft Touch Beds Limited
Dear Gemma, I apologise That you had to go through all of that, as per your query. I hope that if you were to continue with us you do not face this sort of issue again.
Please don't hesitate to get in touch via live chat, email, or call us if we can be of any further assistance.
Kind regards,
Nile
Would rather have none
Would rather have none at all.
Terrible service and a so called complaint team that do nothing but talk like they will do something but it’s bullsh1t.
Do not use as any issues and you will be stuck with the issue as they are not interested in resolving and will ignore you.
An absolute tin pot outfit that should not be trading at all.
2 February 2021
Unprompted review
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