Soho Grit Reviews 

31
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Sadly, I have to leave a review in order to hopefully get a response from this company. I ordered some shoes and they were too small so I contacted them and got an exchange for a bigger siz... See more

Rated 5 out of 5 stars

I absolutely love this brand & can’t speak highly enough of them & my new set of sneakers - I absolutely love them - I can’t speak highly enough of Soho Grit - The customer service from Vincent & the... See more

Company replied

Rated 1 out of 5 stars

I ordered shoes back in November 2021, while it stated 'True to size' on the website. Have returned the shoes in time when receiving them in January for a size down. Since Jan 27 2022 the Shoes ar... See more

Company replied

Rated 5 out of 5 stars

To begin with, I ordered a pair of shoes but went on to not receive these. I got in touch with the customer support team and got help from Vincent. I am very happy with the help that I received fr... See more

Company replied

Company details

  1. Shoe shop

Written by the company

Blending performance and lifestyle, one step at a time.


Contact info

4.1

Great

TrustScore 4 out of 5

31 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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4.1

All reviews

(31)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Quality

Hi Guys

Just ordered my 2nd pair with you, can’t wait for it to arrive. Just wanted to let you know that your brand is awesome ✨💫

Will be purchasing another colour way again soon 😁

⭐️⭐️⭐️⭐️⭐️

1 October 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hey Michael! Thanks for sending in the review! It means a lot to us ❤ Enjoy your sneakers!

The Soho Grit Team.

Rated 4 out of 5 stars

Horrible return process

Ordered two pair of shoes on 31-07 at Soho Grit. Decided to keep one pair and return the other. The pair I kept is really nice and fits perfect. I returned the other pair on 02-08 and it took until 22-08 to arrive finally. It then should take a max of 10 working days to refund the money. On 08-09 I aksed by mail why I still had no refund. They told me it would be processed as a matter of urgency. Now on 10-09 I still haven’t received my refund. This is more then a month between me sending my return…. Really upset about the return process.

Update 12/9: Finally got my refund. 4/5 for me now. Love the shoe but sad the return process took so long.

10 September 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hi Lex,

It's Vincent at Soho Grit! I'm extremely sorry for the delay, this shouldn't have happened! There seems to have been a mix up somewhere and we'll have this resolved immediately for you!

Vincent.
Soho Grit.
Customer Support.

Rated 5 out of 5 stars

They are fantastic!

They are fantastic!

We had a size too small, within a week we had received the correct size.

Super helpful and friendly :)

31 August 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hey Nikki! Really happy you and Ferdinand love the sneakers! Thanks so much for the review! ❤

The Soho Grit Team.

Rated 5 out of 5 stars

Great Customer Service

To begin with, I ordered a pair of shoes but went on to not receive these. I got in touch with the customer support team and got help from Vincent.

I am very happy with the help that I received from Vincent from customer support. He helped me get to the bottom of my problem and stuck with me the whole way through until I received my new order and I could not be happier.

11 August 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hey George! Thanks for sending in the review! It means a lot to us ❤ Enjoy your sneakers!

The Soho Grit Team.

Rated 5 out of 5 stars

One of my favourite pairs of sneakers

One of my favourite pairs of sneakers! Next level quality up there with Dior and Offwhite etc. also super comfy as an all day wear!

25 July 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hey Conner! Thanks for sending in the review! It means a lot to us ❤ Enjoy your sneakers!

The Soho Grit Team.

Rated 5 out of 5 stars

Love them

These shoes have a very classic and elegant look, I love the color, and the build quality is just outstanding. I love how they fit and how they feel on my feet. They are comfortable, and you can wear them all day long.

25 July 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hi! Thanks for the great review! It means a lot to us ❤ Enjoy your sneakers!

The Soho Grit Team.

Rated 5 out of 5 stars

Highly recommend

I've had these shoes for a few weeks and I couldn't be happier. The leather is very soft and supple, the fit is snug and they are incredibly light. I love the simple design and clean look of the shoes.

22 July 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hi Ingrida! Thanks for the review! It means a lot to us ❤ Enjoy your sneakers!

The Soho Grit Team.

Rated 4 out of 5 stars

After complaining a lot they refund me. That’s trustful. Shoes are nice but were too large.

Ok chapeau for Soho grit they DID REFUND me my money. I was very mad at first because I couldn’t reach them after sending the shoes back (they were too large), and didn’t receive the refund at first. After complaining a lot on social they reached out and refunded the money. The shoes are nice, but take one size smaller than normal.

20 April 2022
Unprompted review
Soho Grit logo

Reply from Soho Grit

Hi Egon!

We're sorry there was a delay and your experience didn't match our expectations we try to ensure are met! I can confirm your refund was processed and you should have received it.

We're sorry for the delay, and hope everything's been resolved.

Thanks!

Vincent.
Soho Grit.
Customer Support.

Rated 1 out of 5 stars

No refund or shoes received after shipping an exchange

I ordered shoes back in November 2021, while it stated 'True to size' on the website. Have returned the shoes in time when receiving them in January for a size down. Since Jan 27 2022 the Shoes are received by Soho Grit, but now 2 months later no refund, or shoes in exchange. Have sent 5-6 emails already, not receiving any replies.

In addition, I had to pay 36 euro's in customs, which was not mentioned while ordering. As it stand they still owe me money or shoes, but reading the other reviews I don't expect them to help out. Will seek out legal action where possible.

Never buy here.

27 March 2022
Soho Grit logo

Reply from Soho Grit

Hi Remo,

We're sorry our service fell below our usual standards!

We have now resolved the issue and have contacted you by email.

Once again, we're sorry and we're now extremely customer focused.

Thanks!

Vincent.
Soho Grit.
Customer Support.

Rated 1 out of 5 stars

Honestly terrible.

Honestly terrible.

My order arrived 3 weeks late and I had to chase them twice. When it arrived the shoes were about 2 sizes too big, despite their website saying "true to size". I then had to chase them for a return three times. When they provided me with a return label I sent the shoes back and have still not received a refund even though it has been nearly a month since I returned them.

16 January 2022
Soho Grit logo

Reply from Soho Grit

Hi Helena!

We're sorry there was a delay and your experience didn't match our expectations we have set out for our service.

I can confirm your refund was processed and you should have received it.

We're sorry for the delay, and hope everything's been resolved.

Thanks!

Carl
Soho Grit.
Customer Support.

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