SOJO Reviews 

504
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(504)

305 reviews in the last 12 months

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Rated 5 out of 5 stars

Jeans repaired and returned in no time

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sunday and pointed out another issue that i had not noticed with a photo which i agreed should be fixed.
Within 72hrs i had my jeans returned, 2 days ahead of schedule.

They were brilliant.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

So good!!

So good! So fast! I’m delighted with my shorter dress and a much loved skirt brought up to a new hemline. Will use again.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

A Great Service

I’m thrilled to have found this service. I placed my order for repairs to a blouse and pair of trousers online and the turnaround has been super-quick, well within the 7 days mentioned. The underarms of the blouse were patched as the rips were too large to darn, and though the fabric couldn’t be exactly matched, I wouldn’t expect it to be. Indeed, the slightly different shade is part of the charm of the repair. The holes to the trousers were neatly darned and near invisible. I’ll definitely use SOJO again.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Speedy professional service

The only tailor that responded to my enquiries and also offered postage both ways which was a godsend as I am disabled! Anya did an amazing job, I'm so happy with my dress slit closure, thank you!

21 January 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time using Sojo in…

It was my first time using Sojo in Westfield White City, and I was very pleased with the results. I had taken a Geox jacket for a zipper replacement and it was done quite quickly by Ayla. I had also taken a pair of jeans to be repaired (by Curtiss) for a rip at the back and that was done and ready to be collected the next day. I will definitely use again. Thanks !

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Used Sojo twice via post now. Great quality tailoring and super speedy in returning it. Very reasonable price too. Would recommend

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Super quick, professional service

Took a pair of trousers into the Westfield Stratford store as the zip had broken. The service was super quick and the repair is very professional. I wasn’t around to collect them, so arranged them to be delivered to my house and they arrived within 4 days of me dropping them off. Fabulous service all round, thank you.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience ! First Time using Sojo after a Damson Madder purchase. They sent me a Royal Mail Tracked 24 shipping label, I posted the parcel and now the parcel is lost, the tracking does not work. The post office is admitting the parcel is lost and have advised me to contact Sojo. No answer, I have lost a pair of brand new trousers bought from Damson Madder, nobody takes responsibility for it, nobody refunds me, it is terribly frustrating. I will never use this service again and would not recommend it to anyone. My local seamstress does the job very well, my fault for being influenced by Damson Madder into trying Sojo.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Took 2 pair of chinos to Westfield…

Took 2 pair of chinos to Westfield White City and greatly received by Amy.
Turnaround was 1 day and absolute perfection in the shortening of leg length , Bravo Amy 5 star deservedly

2 January 2026
Unprompted review
Rated 5 out of 5 stars

I was sceptical and cautious when…

I was sceptical and cautious when leaving my new jacket for sleeves shortening but the result is absolutely great! Done very professionally and to the highest standard possible.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I bought a pair of Dala jeans recently that needed taking up. Through the Dala website I got a discount which was a bonus. I paid for the shortening option using the original hem and it was well worth it. I took them into Selfridges and had them posted back to me.They look great!
You would never know. Thank you Ash!!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Second time using Sojo and couldn't be happier

Sojo did a great job on my Margaret Howell jumper last year fixing the collar. Unfortunately it frayed again due to normal wear and tear. Even though it had been 8 months since they fixed it, they agreed to repair it free of charge, which I really appreciated.

To cap it off, the service was rapid (and this was during the Christmas break). They even found another potential issue with the jumper that they fixed at a small charge (saving me sending it off again).

You might find a cheaper service somewhere else, but Sojo is absolutely worth the expense based on the quality of the work and the outstanding customer service.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Will be my new go-to

Very happy with the repairs, thank you! The process was so transparent & easy to understand, and I appreciated having the option to get fitted in person at Selfridge's. Sojo also completed the repair quickly. Thank you to the tailor, Filia.

15 December 2025
Unprompted review

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