SOJO Reviews 

504
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing repairs and alterations, noting that garments return expertly fitted, meticulously finished, and looking brand new. People also genuinely appreciate the incredibly helpful staff and the quick, convenient service provided both in-store and online, making the entire customer journey smooth and enjoyable. Some reviewers were not happy with occasional quality issues, noting poor alterations, damaged garments, or even lost items during the process. A few individuals also mentioned minor inconveniences regarding return packaging or occasional mistakes involving specific inner waistband stitching details.

What people talk about most

Service

Clients share positive opinions on service, frequently praising the fast turnaround times, professional... See more

Product

Reviewers mention positive feedback about product, expressing deep satisfaction with expertly tailored... See more

Quality

People report positive experiences with quality, expressing high satisfaction with expert repairs and... See more

Staff

Consumers find staff to be positive, frequently expressing satisfaction with the skilled tailors who handle... See more

User experience

Users describe positive interactions with user experience, highlighting how the app was really easy to use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing work - 2 pairs of favourite jeans threadbare and torn on inner thigh, would once have thrown out, now given new life. And a popper fixed and perfectly matched to others on a fleece. Cheaper... See more

Company replied

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I trust the wonderful SOJO tailors with all my clothing alterations - from taking up trousers, taking in my skirts, trousers and dresses. They also tailored my sequin dress for my wedding to perfectio... See more

Company replied

Rated 5 out of 5 stars

Very happy with my experience all round, from the help from Rita in Selfridges who pinned/measured my clothes, to the work itself carried out by Gianni. The alterations are perfect and the prices were... See more

Company replied


Company details

  1. Clothing alteration service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

504 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(504)

305 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality repair, quick and helpful customer service

Was directed to SOJO to fix a Damson Madder coat and I wasn't entirely sure what I needed to list my return under, so emailed them for advice. They came back to me really quickly and were very helpful. Dropped the coat off at Selfridges with ease and it was returned to me, good as new, repaired by Anka. Really impressed with their customer service and general quality of repairs. Would happily recommend.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

I heard about SOJO through Beyond Nine…

I heard about SOJO through Beyond Nine and thoroughly rate them both for excellent customer service. I am amazed by the skill of my tailor- Ayle- and thank them for repairing four pairs of trousers. Vivienne Westwood was right when she said ‘Choose well, buy less, make it last’- I thanks these companies for allowing me to do that

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from beginning to end 🎉

Fantastic service from beginning to end.

I’m so pleased with the repairs and alterations I’ve had carried out… from superb invisible mending on moth holed sweaters to perfectly executed adjustments to dresses.

Also the staff I’ve dealt with in their Westfield outlet have been really helpful with their professional advice & guidance.

So impressed by the whole Sojo experience.. wouldn’t hesitate to recommend them.

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience with the…

Really good experience with the Westfield White City SoJo. My tailor went the extra mile to ensure my trousers were the right length and size. She was very professional and explained everything very well. Defo recommend. 👌🏽

29 January 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. It took longer than 7 days to repair my jacket however this was because a zip had to be ordered in. I was kept informed with timescales and was delighted with the results when I received my repaired item.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Tricky job done superbly and quickly

I had a difficult job significantly shortening suit sleeves with functional buttons, and was told by other tailors they couldn't do it. Sojo did such an amazing job, there is no way to tell the buttons were moved. This and trouser hemming were done in three days. Surprisingly affordable too.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant work by Sojo as usual

Brilliant work by Sojo as usual. I've used their expert tailoring services before and will definitely use them again. Friendly, super professional and they always do amazing quality work. Special thanks to Serina (hope I've spelled that correctly) for her great work this time.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Moth hole magic

I had 2 moth holes in the front of my favourite wool coat - which were quite prominent because the contrasting lining showed through.
I cannot believe how good the repair from sojo is, it’s some kind of sorcery. I have to squint to see it - and I can’t even see where they took the fabric from inside.
I also took a cashmere hoodie in with another two moth holes, in an awkward shade of off-white which I didn’t have much hope of them matching.
They were honest that it would be visible but exceeded my expectations in what they achieved.
Great communication and clear price structure throughout. Thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Really happy with my dress for a wedding, fits perfectly now! Staff were really nice and helpful, and the tailoring was completed to high standard

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Real skill, care and problem solving

I can’t thank the team enough! I couldn’t be more happy with the invisible repair to my very favourite silver puffer jacket. Lara and Gianni took the time to give me the very best solution. They showed real skill and care in solving and then delivering a perfect fix!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service! I dropped my jeans into Selfridges while on a quick trip to London, and Sojo posted them back to my home address in Bristol. I had them back within a week.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Tailoring tailored to your needs

My Paul Smith suit trousers had some smallish holes (very discerning moths). I sent them to SOJO who fixed then expertly, so that they are almost invisible even if you know where they were. My trews were then sent back to me - the whole thing took 5 days. Highly recommended.

21 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look