Booked through booking.com and all I can say is from start to finish this has been a horrible experience from start, me and my friend who are both young girls arrived to the property at 12 midnight to... See more
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My jeans were taken up quite professionally cost £18, which is ok. Needed Jackett sleeves taken up but was too pricey. Glad to support start ups good location in Selfridges Oxford st.
Don't stay here. We stayed here last year and the accommodation smelled strongly of smoke and stale alcohol. The halls are rough and full of teenagers smoking/drinking. The back is full of rats and t... See more
Would give zero stars if I could. Took £200 off me then cancelled the booking leaving my 18 year old son stranded in another city hours from home. Stay away do not book, bad business practices, bad cu... See more
Company replied
Company details
Written by the company
Stay the Journey.
Contact info
Onyx House 12 Phoenix Business, B7 4NU, Birmingham, United Kingdom
- booking@sojostay.com
- sojostay.com
1.9
Poor
59 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Terrible customer service. No flexibility on check in or check out. Called and spoke to Jessica who was more like a robot and wasn’t in the slightest bit concerned. I wanted a slightly early check in by a maximum of a hour. which they could not agree to. I spent 40 minutes speaking to Jessica and it was incredibly frustrating. I then have been emailing to try and get a late check out, again by an hour and they want to charge me £30. This company could not care less about its customers. Do not use this company,
14 July 2023
Unprompted review
Reply from Sojo Stay
Hi, we are sorry to hear this, we apologize for the process of check in and check out. Since this was a future booking the time the inquiry has been made, we cannot guarantee it yet. But thank you for your understanding and consideration of what has been agreed upon. Rest assured, we will make sure to meet your expectation upon arrival. Looking forward to your stay!
Avoid Sojo Stay/Opulent Living - terrible service
We rented a Three Bedroom Luxurious Apts near Spitalfields Market, TB 17, 21 Toynbee Street, Greater London, England, E1 7NE, The day prior to arrival we were advised that the rooftop terrace door was broken, so we couldn't access the roof, nor cool the upper floors down. This rooftop was an appeal of this apartment. Having travelled through Europe prior (Italy, France etc), our family (two teenagers) were looking forward to the additional space of this stay in London. The WiFi ran at 3Mbps, so wasn't fast enough to use on streaming devices, nor access Netflix or anything on the TV. There's no 'free to air' antenna connection nor cable, so the TV was useless. The TV in the master bedroom didn't have a remote control and couldn't be operated without it. The Master bedroom toilet seat was broken and just hanging on. The Shower knob wasn't attached, so would come off when you held it and the temperature control was loose. The apartment never got below 25 degrees internally as no windows can be opened on the West side of the apartment and the East side windows are limited. There's no air conditioning and the terrace door was broken. The Kitchen has the bare minimum of utensils, cutlery and plate etc. 3 wine glasses? We were limited in what we could cook. I tried to communicate to the SoJo Stay management and were simply advised "We do apologize on this inconvenience you have encountered. Rest assured that we have already relied this to the team.". Basically, suck it up for the 4 nights that you paid us a premium for. I would look for better appartments and accommodation with another company who truly cares.
30 June 2023
Unprompted review
Home Away From Home
Wow!The apartments are so clean and comfortable. The staff was professional and trustworthy. Everything was as promised, no nasty surprises….
15 June 2023
Unprompted review
Reply from Sojo Stay
This is truly fulfilling. Thank you so much. This is what we always strive for in the duration of our guests stays. Our dear guests deserve to feel comfortable, safe, and at home. We're happy to know our hard work paid off and you enjoyed your stay fully. It would be great to have you back soon.
Cost-Effective comfort
Amazingly affordable! Had a cozy, clean apartment that felt like home, service was top-notch.
17 June 2023
Unprompted review
Reply from Sojo Stay
We strive to provide not only an amazing experience and comfort but also an affordable one. As much, we want our guests to feel that Sojo Stay is also a home away from home. Thank you so much. We're excited to welcome you back soon.
for business trip, it is good
Had a Business trip on London, used one of their apartment for 2 days, its great!
5 May 2023
Unprompted review
Reply from Sojo Stay
Thank you for the feedback. We put customer experience and satisfaction as our priority, we look forward to seeing you again.
Reply from Sojo Stay
Your feedback is truly valued. Ensuring the best possible experience and satisfaction for our guests is our topmost priority. We can't wait to welcome you back.
Reply from Sojo Stay
We're delighted to receive your feedback. Upholding superior guest experiences and satisfaction are the key elements of our philosophy. It's heartening to know we achieved this with you. We eagerly anticipate your next visit.
first time bbooking with them
first time bbooking with them, the room good, cr good!
5 May 2023
Unprompted review
Reply from Sojo Stay
We truly appreciate your kind feedback. Ensuring top-notch experiences and the utmost satisfaction for our guests is our constant pursuit. We're thrilled to know we've fulfilled this during your stay. We can't wait to welcome you back on your next visit.
Reply from Sojo Stay
We appreciate your feedback. Upholding superior experiences is our goal. We're glad to have met this with you. Looking forward to your next visit.
Stayed in Sheffield and had a great…
Stayed in Sheffield and had a great time. Super close to the climbing centre and quiet enough to relax.
14 April 2023
Unprompted review
Reply from Sojo Stay
Thank you for the positive review. Your satisfaction is our priority. We can't wait to host you again.
Amazing stay
Stay in Hackney for a week it was really good experience no problem very clean. All good!
10 April 2023
Unprompted review
Reply from Sojo Stay
Grateful for your kind words. Striving for best guest experiences is our aim. Happy to have hit the mark. Eagerly awaiting your return.
Great company and experience
Great company and experience working with them - really helpful staff
9 January 2023
Unprompted review
Reply from Sojo Stay
Your feedback is cherished. Focused on creating memorable experiences, we're glad we could do that for you. Welcome back anytime.
Great stay at their Sheffield…
Great stay at their Sheffield Apartment. Clean apartment and helpful staff. 100% recommend.
3 January 2023
Unprompted review
Reply from Sojo Stay
Appreciate your positive words. Quality experiences are our goal. Can't wait to serve you again.
Decor and Furniture
The decor and furniture were really inviting and homely.
4 January 2023
Unprompted review
Reply from Sojo Stay
Delighted by your feedback. Striving for guest satisfaction is our aim. Eager to see you again.
Reply from Sojo Stay
Thanks for your review. We're dedicated to excellent guest experiences. Excited to welcome you back soon.
Thoroughly enjoyed my experience!
Thoroughly enjoyed my experience booking an apartment with Sojo Stay - will definitely be using this again!
19 December 2022
Unprompted review
Reply from Sojo Stay
Thankful for your review. Ensuring memorable stays is our priority. Looking forward to your next visit.
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