SOKOLLAB Reviews 

238
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

My first time buying from Sokollab as I'm relatively new to Kpop and collecting photocards. My order arrived in 2 days and perfectly packaged, nothing damaged. I've already placed my 2nd order! Really... See more

Rated 4 out of 5 stars

First time ordering from SOKOLLAB (EU based site) for the ARMY BOMB V4, so I was a little nervous since I didn't find many other K-pop stores selling it. As it was a pre-order I was expecting shipping... See more

Rated 5 out of 5 stars

Items I ordered arrived quickly & in Perfect condition. There is tracking options for items which I also appreciated so I could try to be home to catch the delivery as it’s difficult as a student a... See more

Rated 5 out of 5 stars

Ordered some items online for my daughter for Christmas & I was really impressed. Postage & packaging was good, good delivery times & all safe & sound (it matters when there's a Kpop poster / photocar... See more

Company details

  1. CD Shop

Written by the company

SOKOLLAB is a UK based Korean lifestyle retail store for KPOP and KBEAUTY. We operate in London and online. We want to inform, inspire and provide access for people around the globe to Korean music and lifestyle. By bringing iconic artists and brands to our stores and online, we want to make SOKOLLAB your first choice retailer! AUTHENTICITY - Working direct with manufacturers and with authorised supply chains so we that can support content creators, brand owners and artists. CHOICE - Bringing the latest products and exclusives to our community by engaging with the best suppliers and trading fairly EASE - We handle UK customs import fees and product issues so customers know they can be stress-free in making a purchase with us CUSTOMER EXPERIENCE - Making sure that we work hard to provide the best experience we can to you online and in store CARE AND PASSION - A shared love of music, beauty and Korean lifestyle is at the heart of everything we do. It drives us to seek out new products, host events and create new experiences to share with you!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

238 reviews

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4.5

All reviews

(238)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best kpop stores I’ve been to

I’ve brought albums in store and online and I have no complaints! The album selection is pretty good! And shippings not too bad I’ve brought 2 twice albums and a LOONA album from sokollab and can’t wait to buy more!! The staff are so nice and sokollab notifies u when ur albums dispatched and when it arrives and I find that to helpful! I’ll definitely be buying more twice albums in December for Christmas CANT WAIT!

5 October 2022
Unprompted review
Rated 5 out of 5 stars

Staff and experience

The staff are really nice and help out as best as they can. It’s nice to talk to them about groups you like, they are very sociable ! Even though the store is small there is a lot to chose from: skincare products to albums and stickers etc. It is such a nice place with good music in the background.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

I loved it

I loved it, its so cute and the music set the vibe for it. They had a great selection of albums and the workers were soo engaging and asked me things relating to my album and kpop in general. I liked the Korean skincare they had too, I hope one day they add Korean makeup :))

25 August 2022
Rated 5 out of 5 stars

Albums arrived safely and were well…

Albums arrived safely and were well packaged (especially the pre-order benefit photocards which were in an envelope which had a hard back). They arrived in a timely manner. Overall a very good experience.

26 August 2022
SOKOLLAB logo

Reply from SOKOLLAB

Thanks Mickey! We're glad that you were happy with the packaging and had a good experience with us. Thanks for taking the time to leave us a review, which we really appreciate.

Rated 5 out of 5 stars

Always a great experience!

Always a great experience ordering from Sokollab! Definitely a good place to get your k-pop albums from! Will definitely keep using them☺️🫶🏻

1 September 2022
SOKOLLAB logo

Reply from SOKOLLAB

We're glad to be of service, thank you for choosing us!

Rated 5 out of 5 stars

Great selection of Kpop albums

Great selection of many Kpop albums and can also include pre-order benefits when pre-ordered, however can be a bit expensive and shipping times can be a bit long but overall good experience.

1 September 2022
SOKOLLAB logo

Reply from SOKOLLAB

Thank you so much for trusting us with your preorder and we're happy to hear that you were pleased with the overall service.

Rated 5 out of 5 stars

Love this place!!!✨️✨️✨️

Love this place!! I even made friends here!! I always end up buying something, the shop makes me so happy every time 🥺✨️

19 August 2022
SOKOLLAB logo

Reply from SOKOLLAB

Thank you so much for your kind comments! It's so nice to hear you were able to meet some lovely people in store!

Rated 5 out of 5 stars

Easy to order and to understand the…

Easy to order and to understand the process. Tracking was available. Not a problem and goods arrived in perfect packaging and condition..

10 August 2022
SOKOLLAB logo

Reply from SOKOLLAB

We're really happy to hear that you had a good experience with us! We try our best to make it a smooth order process from end to end, including the fully tracked parcel service. Thank you so much for taking the time to leave us a review.

Best wishes,
The SOKOLLAB Team

Rated 3 out of 5 stars

Pob damage

Very expensive, prices have gone up. In the seom pc came later through 2nd class and is damaged. Slightly disappointing seeing as you have to pay more for pobs then they come damaged and carelessly packaged.

2 August 2022
SOKOLLAB logo

Reply from SOKOLLAB

Hello,

Thank you for your order with us and sorry to hear that your In the Seom PC was damaged. We had sent the photocard with the hard board back envelope to try and avoid/minimise damage in transit so its disappointing to hear it has not reached you in perfect condition. Our team has requested a replacement to be sent out to you. If you have any issues with your order in future, please send an email to our customer services team at help@sokollab.com and they'll do their best to resolve the issue for you.

Best wishes,
The SOKOLLAB Team

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