Beautiful and fantastic quality jewellry! I ordered 4 pairs of earrings along with the offer for the Luxe jewellery case. My daughter was very happy with her birthday gift. Durable, stylish and p... See more
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Absolutely amazing customer service from Kerry, who quickly solved an error with shipping address (all my fault as I didn’t put my address in properly) New order sent the next day. I am a new cus... See more
Company replied
I got a bundle of 4 in November, and then a necklace and a bracelet as well. I pretty much live in them! No irritation whatsoever, even though my ears are pretty sensitive and I always reacted to anyt... See more
Company replied
Their earings are fantastic! And the 4 for £40 bundle is definitely worth the money!! I had a small issue with one of the earings, reached out to customer support, who were lovely, and they got it sor... See more
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Company details
- #201 of 291 best companies in Jewellery shop
Written by the company
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
Contact info
Ridgeway Court, LU7 4SF, Leighton Buzzard, United Kingdom
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.6
Excellent
798 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Highly recommend!!
I’ve ordered numerous times off this website and I’m very happy with every single item!
The products are brilliant, shipping is fast, they have a great loyalty scheme (I’ve received free earrings and money off vouchers) and never had an issue.
This is now the only shop I will purchase earrings from for not only myself but also my young daughter.
The flat back earrings are perfect for her for school/ activities and I prefer them now too as they are so comfortable but all of their earring are fantastic!
Highly recommend to anyone who is thinking about purchasing!
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Laura,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Fabulous company to deal with
Fabulous company to deal with. I love everything I have ordered from Solace. Good quality pieces.
13 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Jacqueline,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I love this company
I love this company! I've bought so many pieces from them and I love them all! I have sensitive ears but I can wear the earrings all day every day. The pieces look exactly as they do in the pictures and none have tarnished. It's so easy to order (a little too easy...!) and delivery is so quick. This sounds a little silly, but one of my favourite things is how easy it is to peel the delivery label off the packaging! It makes it so much easier to recycle the packaging. Thank you Solace keep up the good work!
18 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Hannah,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely jewellery that does not…
Lovely jewellery that does not irritate. I have bought for myself and daughter and as gifts for her friends. There are often good discounts available, as well as freebies
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Margaret,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great items!
Great items. They do not irritate my ears at all, even when worn for a long time. Quick postage, friendly service. I don't use anywhere else now. Glad I found this company.
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Kelly,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Quick delivery lovely necklaces bought…
Quick delivery lovely necklaces bought for presents. Solace always deliver excellent customer service. Very pleased.
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Ian,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I really love Solace Jewellery
I really love Solace Jewellery. Great pieces at a great price. I have so many pieces already and always looking to add to my collection. My friends are always asking me about my jewellery and where it's from.
16 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Holly,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Love these earrings for my daughters
Love these earrings for my daughters. Others have made their ears sore but Solace earrings are always great. They’re great value (kids used their pocket money to buy their own in the sale) and a good quality. We especially like the flat backs for comfort. Delivery was fairly swift and packaged nicely to fit through the letterbox.
20 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Emma,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great price, totally wearable 24 hours a day
Charming stud earrings at an exceptionally good price. I have never had a moment's trouble with my lobes since switching to Solace earrings. Really quick delivery too. As usual, delighted by my purchase and the service provided by this great company
18 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Amanda,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Extremely happy
Very Happy with my daughter’s earrings the screw on studs have made such a difference as she was going through a stage of pulling out her butterfly studs. Now with the earrings from Solace she has not touched her earrings. Thank you so much!
4 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Jordan,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
I honestly thought it was too good to…
I honestly thought it was too good to be true when my sister sent me the link. The hoops arrived today and they are the most beautiful pair. Price is amazing, delivery is fast and packaging is beautiful. So glad I discovered solace jewellery and they will be my go to place for jewellery from now. Thank you xx
14 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Mahwish,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Beautiful jewellery for a fantastic price
Beautiful earrings, I'm so happy with what I ordered. The bundle is absolutely fantastic, I love the little jewellery box that comes with it. Very happy and will be ordering again!
31 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Kat,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
loose backs so earrings lost and irritated ear
Ibought 2 pairs of implant grade titanium stud earrings for my daughter. The earring backs were very loose on one of the pairs - a heart shaped stud design and she has subsequently lost one of the earrings as the back came off and the earring fell out. The other pair have caused irritation and are very tight on her ear. I feel I have completed wasted my money.
2 February 2026
Unprompted review
Reply from Solace Jewellery
Hi Polly,
We’re really sorry to hear about the issues with the earrings. We completely understand how frustrating it must be to lose one and deal with irritation.
We’d love to help resolve this. Please reach out to us at customerservice@solacejewellery.co.uk, and we’ll work together to find the best solution for you.
Thanks for bringing this to our attention, and we’ll make sure to sort it out for you.
Best regards,
Bohdan
Solace Jewellery
Customer Service
Disappointing products and customer service
I have been a customer for years, but in the last 3 months the products and the customer service have been poor. Earrings that don't fasten well, wrong item sent, emails not replied to, "expedited" delivery sent as standard and so on. Cannot recommend.
28 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Helen,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear how disappointing the past few months have been, especially after you’ve been a loyal customer for so long.
What you’ve described issues with product quality, incorrect items, delayed responses, and delivery not matching what was promised and is not the standard we aim to provide.
We completely understand your frustration, and we take this feedback seriously.
We’re currently reviewing both our fulfilment and customer service processes to address these problems and prevent them from happening again.
If you’re open to it, we’d really appreciate the opportunity to look into your specific orders and make things right. Please contact us directly with your order details so we can assist further.
Thank you again for your honest feedback, this helps us improve and grow.
Kindest Regards,
Kerry
Solace Jewellery
Customer Service
I ordered 3 pairs of earrings for my…
I ordered 3 pairs of earrings for my daughter, they are too loose and they keep falling, lost 4 in gew days :(
30 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Katarzyna,
We’re really sorry to hear about this and completely understand how frustrating that must be, especially when the earrings were for your daughter.
Our team has reached out to you by email so we can look into this properly and find a suitable solution for you. We’ll do our best to resolve this asap for you.
Thank you for bringing this to our attention and we’d really like the chance to make this right for you.
Best regards,
Bohdan
Solace team
Would definitely recommend
I am absolutely thrilled with the bracelet I ordered from Solace Jewellery. The picture didn't do it justice, it's beautiful.
It arrived very quickly, in recyclable packaging. The bracelet was in a beautiful pouch, if gifting would make it really special. I put it on immediately and haven't taken it off (about 2 weeks) with absolutely no irritation at all.
I am looking forward to buying gifts for friends and family and more for myself.
I would, without hesitation recommend.
6 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Mrs Tomkins,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Wrong item received. No customer service.
The company mailed me the wrong item. Their website states that if you inform them (as apparently this happens quite regularly due to the volume they mail out), they will dispatch a returns label. I contacted customer service via emailed (as this is generally how they correspond with customers) and received an automatic response advising me to wait 72 hours for a reply. I waited. Heard nothing, but still received numerous emails about their latest offers. I emailed again explaining item was a gift. No response. i emailed again to explain i would now like a full refund. Again no response.
Alarm bells should have been ringing when a dispatch note and returns label were not included in the incorrect order i received.
I like to support small businesses, and i appreciate errors happen, however you expect them to be corrected quickly. I'd suggest they include a returns label with their delivery, so items can be returned quickly if there is an issue, and clarify their refunds policy. I think i shall be returning items at my own cost and contacting my bank to obtain a refund from this company.
PLEASE NOTE: Since writing the above review, customer service have contacted me directly to apologise. They sent me a returns label and assure me the correct item is on its way.19/01/26
Correct Items were received today and i am happy with the quality, thus i shall not require a refund. 21/01/26. Updated to add a star to review, as upon writing review, customer service did then reach out to correct errors made 22/01/26
17 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Lody,
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially as the item was intended as a gift. This is certainly not the level of service we aim to provide.
While errors can occasionally happen, we agree they should always be resolved quickly and clearly, and we’re very sorry that this wasn’t the case here.
We’d really like the opportunity to put this right for you. Please contact us directly with your order details, and our team will be happy to review the situation and arrange an appropriate resolution as soon as possible.
Thank you for taking the time to share your feedback, it’s genuinely helpful and will be used to improve our processes going forward.
Best regards,
Bohdan
Solace team
Apparently they personally reply to all emails...just don't expect it to be speedy
I bought some earrings having not been able to wear earrings for years without irritation. Initially I was really impressed. Comfortable and pretty designs. Bought some more with a discount code. Code accepted and upon paying the discounts disappeared and price gone up by about £20. Emailed to cancel which happened quickly. Saw an advert online for 4 for £40 so purchased. Order arrived one pair damaged and when I took out one of my original pairs from solace which id been wearing a couple of weeks it had tarnished...titanium!! Emailed and whatsapped because solace "personally reply to.each message" (they dont specify a time frame). Got a WhatsApp reply which offered replacement. But nothing else despite reaching out several times. So no idea if earring replacements are being sent. Items seem ok but customer service is not great to non existent in my experience
Update.have just had follow up to my WhatsApp and my replacement earrings sre on the way.
13 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Nicola,
Thank you for taking the time to share your experience with us, we genuinely appreciate your honesty, and I’m very sorry for the frustration this has caused.
I’m pleased to hear that you initially found the earrings comfortable and suitable after having issues with irritation in the past, but I’m really sorry that your experience since then has been disappointing.
Regarding the discount code, I completely understand how frustrating it must have been to see the price change at checkout, and I’m glad we were able to cancel that order promptly for you. I’m also sorry to hear about the damaged pair in your later order and the concern around tarnishing, we understand how disappointing this is, particularly as the earrings are part of our titanium range.
I’d like to apologise for the lack of clear follow-up communication after you were offered a replacement. That’s not the level of service we aim to provide, and I’m sorry this left you unsure about what was happening. We’re currently reviewing our response times to ensure customers receive clearer and more timely updates.
Please rest assured that your feedback has been noted and shared with our team, as it’s incredibly important in helping us improve both our products and our customer service.
If you’d like us to look into the replacement status for you or assist further, please do let us know, we’re more than happy to help resolve this I have requested further information from you.
Thank you again for bringing this to our attention.
Kind regards,
Kerry
Solace Jewellery
Customer Care
Great company and products
I was looking for screw back earrings and was really happy to come across Solace jewellery online. The materials used for the earrings are high quality and do not make the ears sore. I especially love their flat back earrings for children, such fun and pretty designs! The customer service was also amazing, I was really impressed with their fast response and how accommodating they were. They made sure my order was delivered before Christmas even though my order was only one week before. I definitely recommend this company and will definitely be going back for more! Xx
16 December 2025
Unprompted review
Reply from Solace Jewellery
Hi Marina,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Really happy with my ring and earrings
Really happy with my ring and earrings, lovely items and great prices! Highly recommended.
10 January 2026
Unprompted review
Reply from Solace Jewellery
Hi Sophie,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
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