Beautiful and fantastic quality jewellry! I ordered 4 pairs of earrings along with the offer for the Luxe jewellery case. My daughter was very happy with her birthday gift. Durable, stylish and p... See more
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Review summary
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Absolutely amazing customer service from Kerry, who quickly solved an error with shipping address (all my fault as I didn’t put my address in properly) New order sent the next day. I am a new cus... See more
Company replied
I got a bundle of 4 in November, and then a necklace and a bracelet as well. I pretty much live in them! No irritation whatsoever, even though my ears are pretty sensitive and I always reacted to anyt... See more
Company replied
Their earings are fantastic! And the 4 for £40 bundle is definitely worth the money!! I had a small issue with one of the earings, reached out to customer support, who were lovely, and they got it sor... See more
Company replied
Company details
- #201 of 291 best companies in Jewellery shop
Written by the company
Solace Jewellery was born to solve a problem. Millions of people worldwide struggle to wear jewellery without pain and irritation due to sensitive skin and metal allergies. Every single piece of jewellery we sell is hypoallergenic, meaning allergy-safe. We do this by using metals that do not release the harmful alloys that people are most commonly sensitive too. Not only is all of our jewellery comfortable to wear all day long, it's also tarnish free so it will not turn green or fade, and it's safe to wear in the shower, swimming, at the gym. In fact, most of our customers wear it 24/7. The best part is, it's affordable and our designs will stand out in any jewellery box, making it the perfect jewellery for everyone.
Contact info
Ridgeway Court, LU7 4SF, Leighton Buzzard, United Kingdom
- 02031466644
- customerservice@solacejewellery.co.uk
- solacejewellery.co.uk
4.6
Excellent
798 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First Class Customer Service…
Speedy service and after a small issue the after sales customer service was first class. Definitely will use these guys again as the product was quality too!
29 December 2025
Unprompted review
Reply from Solace Jewellery
Hi,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Fantastic customer service
Fantastic customer service - thank you Solace.
I had ordered earrings for a Christmas present. They were unfortunately delivered to the wrong address, which is not the fault of Solace. I contacted the delivery company and Solace. Solace sent a replacement straight away despite it being the weekend just before Christmas.
20 December 2025
Unprompted review
Reply from Solace Jewellery
Hi JB,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great
5* issue with pole length not fitting my ear, and they are organising an exchange.
23 December 2025
Unprompted review
Reply from Solace Jewellery
Hi Steph,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Great quality products
Great quality products. Customer service was amazing, no hassle at all. Would highly recommend.
12 December 2025
Unprompted review
Reply from Solace Jewellery
Hi Tnaeb,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Such lovely jewellery box set with…
Such lovely jewellery box set with earrings my daughters going to love for Christmas!!
11 December 2025
Unprompted review
Reply from Solace Jewellery
Hi Beth,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
5* customer service
my little girl lost of the screw back of her earring after day 1! i messaged asking if there was any way we could get a replacement and they replied and shipped it instantly for free! amazing customer service will order all my jewellery here now, thank you for being great
21 November 2025
Reply from Solace Jewellery
Hi Mr Keith,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Good overall experience
Good prices, good communication and prompt delivery - everything that was needed.
21 November 2025
Reply from Solace Jewellery
Hi David,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Absolutely fantastic customer service
Absolutely fantastic customer service. Excellent quality product and I will certainly be buying again.
21 November 2025
Reply from Solace Jewellery
Hi Jade,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Lovely for a present.
Packed well in a lovely gift bag and with a packet of sweets as well.
21 November 2025
Reply from Solace Jewellery
Hi Jackie,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
The first time the jewellery arrived
The first time the jewellery arrived, the necklace was tangled and there was just a back for one earring. The second time, the necklace was OK, but the earrings were so tiny I thought there was nothing in the pouch at first, nothing like the size of fronts in the advert. Very disappointing
25 November 2025
Unprompted review
Reply from Solace Jewellery
Hi,
Thank you for taking your time to leave your feedback.
I am sorry to hear of this, I have asked for further feedback so I can look in to this for you and get this resolved, so you have the perfect earring suited for you.
I look forward to hearing from you.
Kindest Regards,
Kerry
Solace Jewellery
Customer Care.
Great experience!
Great experience!
My 2 daughters have very sensitive ears and can only wear certain jewellery, I was slightly hesitant to order from here due to the prices being so ‘cheap’. We ordered the screw back sets to stop irritation of the stud itself, both pairs of earrings came within 2 days of ordering they have both had the earrings in for over a week now and we have not had a single problem, the packaging was stunning overall great experience would definitely order from here again! ☺️
18 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Chantelle,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Ordered over €80 order from this…
Ordered over €80 order from this company for a present and after a week I received information that export was cancelled. Received no information further from company at this point; sent an email and got no reply and send instagram messages which I was told they would look into it. I had to follow up on this again after not hearing back and eventually I asked for a refund as I could get no further information on my order.
Was glad to receive my refund but it was a whole saga for a number of weeks and overall was very disappointed with this. Don’t order to Ireland!
3 November 2025
Unprompted review
Reply from Solace Jewellery
Hi,
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you had. This definitely isn’t the level of service we aim to provide.
I’m glad to hear your refund has been processed, but I completely understand how frustrating the delays and lack of updates must have been. We’re currently looking into what happened with your order and communication so we can make sure this doesn’t happen again.
Thank you again for bringing this to our attention, we really do appreciate it, and we hope we can restore your confidence in us in the future.
Kind regards,
Kerry
Customer Care,
Solace Jewellery
Customer service is non existent
I bought my granddaughter a necklace for 29th Oct birthday. Its broken, I have tried to contact customer service, tried to call but no such phone number, chatted with an AI describing my problem. No one gets back to you! The contact numbers are false . I just want to warn others, if you have any problems, don't expect anyone to help you or get back to you. I sent photos of the necklace, my granddaughter birthday was 29th Oct 25...
4 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Della,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience, especially as the necklace was a gift for your granddaughter.
That’s absolutely not the level of service we aim to provide, and I completely understand how frustrating it must have been trying to reach us without success.
I’d really like to get this resolved for you as quickly as possible.
If you could please provide your order number (or the name and postcode the order was placed under), I will personally look into this and arrange a replacement or refund for the broken necklace right away.
Thank you again for bringing this to our attention, we appreciate your patience, and we’re here to make things right.
Kind regards,
Kerry
Solace Jewellery
Reaction to Earrings
I have tried to make contact with this company about a reaction I've had to there earrings, I sent an email last week and finally got a response at 9.30 on Friday evening, which I responded straight back to and now no reply again. I also tried a message to the WhatsApp and again no response. This isn't exactly great customer service!
7 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Ali,
We’re very sorry to hear about the trouble you’ve had reaching us and about the reaction you experienced with your earrings. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration.
Our team did respond to your email on Friday evening, but it sounds like there’s been a delay in follow-up, we truly apologise for that. Please rest assured that we take situations like this seriously and want to get this resolved for you as quickly as possible.
Could you please email us again or reply to your existing thread so we can make this right straight away?
Thank you for your patience, and we’re sorry again for the inconvenience.
Kind regards,
Kerry
Customer Care Team
Solace Jewellery
I looove my new earrings
I looove my new earrings. I have lost so many lately because I have to take them on and off. As a mum it is a time saver the fact that I can wear them all the time.
22 October 2025
Reply from Solace Jewellery
Hi Miyu,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Perfect
Perfect.
Daughter had ears pierced about a year ago and we never had any issues. Then suddenly she had a reaction to a pair that left her ears blistered, weeping and sore.
After 2 weeks of looking after them, I came to Solace as a last attempt to help her skin before taking her to the doctor. I ordered her two pairs, with a simple yet beautiful design and they were delivered within 3 days.
I joke not when I say that within 24 hours the swelling was reduced to almost nothing, the weeping had stopped and the skin didn’t hurt anymore.
These earrings were worth every penny and I wish I had ordered them sooner- because I knew about Solace a year ago!
Easy to order, great delivery service, beautiful packaging, personal touch and two beautiful sets of earrings.
Thank you Solace!
6 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Kate,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
My amazing Solace order
I've messaged the company directly, something I never usually do but I had to say thank you for the care and 1st rate service. The earrings arrived beautifully packaged along with the free gift of a jewellery box that I had selected. Everything was perfect, above and beyond what I was expecting and as its a birthday present for one of my daughters I know she will live it all too. I would highly recommend this company they are fabulous !
5 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Pip,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Beyond fantastic service and product
Beyond fantastic service and product - and when do those come together? The earrings are THE solution for our girl with sensitive ears, and such a great selection and price point but then you have the most incredible service, fast speedy delivery and fixes when there were issues, friendly customer service and generous solutions, superlative and very grateful.
5 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Laura,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase and our customer service. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Spam emailers
Nice earrings and no reactions to them which is fab!
But Christ the level of bombardment with emails afterwards was enough for me to unsubscribe.
2 November 2025
Unprompted review
Reply from Solace Jewellery
Hi Kerys,
Thank you so much for your kind words, we’re thrilled to hear you love your new earrings and that they’ve been comfortable to wear!
We’re really sorry to hear about the number of emails you received afterwards. We never want to overwhelm our customers, your feedback helps us do better.
Thanks again for taking the time to share your experience.
We really appreciate it. 💛
Kindest Regards
Kerry
Solace Jewellery
Customer Care
Amazing earrings
Amazing earrings!
I have bought a set of these for my daughter's birthday. I was originally sent 1 pair I hadn't ordered.. was that a problem? not at all! A quick email & the correct ones were sent & a returns label sent to return the incorrect pair. One of the best companies I have dealt with.. Will certainly be ordering more! ⭐⭐⭐⭐⭐
22 October 2025
Reply from Solace Jewellery
Hi Nina,
Thank you so much for your kind review!
We're thrilled to hear that you're happy with your Jewellery purchase. Your feedback means the world to us and helps us continue providing the best experience for our customers.
We truly appreciate your support and look forward to welcoming you back again in the future.
Kindest Regards
Kerry
Solace Jewellery
Customer Care
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