I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more
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Review summary
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Reviews shaping this summary
After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more
Company replied
Me and my wife had a great experience buying our first home. We really got the impression that the agents were working in the interests of all parties. Ella was assigned our case and we could not have... See more
Company replied
⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more
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Company details
Written by the company
The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.
Contact info
First Floor, 50 St Mary Axe, EC3A 8FR, London, United Kingdom
- 0800 566 8490
- info@sold.co.uk
- sold.co.uk
4.4
Excellent
1k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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House Sale - Well deserved 5 stars
Well deserved 5 stars. What can I say. From dealing with viewings to finalising the sale. You kept me updated throughout and it wasn't exactly a straightforward sale. Thea you were amazing. I cannot thank you enough for getting my property over the line. It still feels like a dream but it's real. I can't believe it after a very stressful and difficult house sale. Sold and Thea made the impossible possible. Other agents and cash buyers failed but your company stuck with me through to the end. Thank you so much. Thea you kept me updated throughout the whole sale process and it finally completed last month. Thanks again your such an asset to Sold. I will certainly recommend your company and use you again.
28 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much for the wonderful review and the well-deserved 5 stars! We’re thrilled to hear that Thea was able to guide you through the entire process, especially with such a challenging sale. Your kind words mean a lot, and we’re so glad we could make the “impossible” possible for you. We appreciate your recommendation and look forward to working with you again in the future!
Buyers beware...
I can't say my experience as a buyer with sold.co.uk has been at all positive. Having had an offer accepted on the property by the seller Sold continue to send viewings (I know this as I live next door). Attempts to provide the required evidence of funding and other documentation to allow Sold to "take the house off the market" are being frustrated by staff that don't answer emails, pick up the phone, return calls and keep moving the goalposts. The experience has been stressful and it's only the beginning!
13 September 2024
Unprompted review
Reply from Sold.co.uk
Hi Ian, we have been speaking to your daughter in relation to the offer placed on the property.
Whilst we understand the frustration, the funds for the purchase needed to be verified as do ID & Proof of Address for all purchasers. It is far more complicated than simply showing a bank statement. Large cash funds require us to pass our Businesses Compliance checks and Anti-Money Laundering processes. As an Online Agent, we do not meet our Buyers face-to-face, thus the need to comply with strict guidelines set by our business or risk fines form the HMRC of thousands of pounds.
We do hope you can appreciate nobody is above this process, and until our compliance team is satisfied, we are unable to proceed into Legal as per our Businesses guidelines.
Furthermore, our Sales Negotiator had been clear from the start that unless we satisfy the above the property will remain on the market. Your daughter has already been informed by the Sales Team that compliance had reviewed all documents and the property was listed as Sold Subject to Contract. This takes time to action on the portals as we do not control them.
We understand this may not be a process you are used to or happy with, but we have been clear on our requirements from the start and must abide by our businesses Legal requirements.
Jade was lovely and really helpful with…
Jade was lovely and really helpful with everything which made the experience easy and fast!
6 September 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback! We're thrilled to hear that Jade was helpful and made the experience quick and easy for you!
Great experience
My contact was Thea Willsmore and she kept me updated every step of the way during the whole process. Even at periods of the natural wait for things to be processed she checked in to keep me in know.
The company and Thea on the whole made the process of selling my house very easy and pain free. They accommodated my busy work schedule at times when I could be awkward.
Would highly recommend
13 September 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your kind review! We're glad to hear Thea kept you well-informed and made the process smooth and stress-free, even with your busy schedule. Your recommendation is much appreciated!
Selling with Ease
Absolutely Brilliant! Ella has really been so helpful and supportive through the selling of my first home. She’s made everything very calm and has promptly acknowledged emails and calls and found answers or solutions every time. I would heartily recommend her and her team.
13 September 2024
Unprompted review
Reply from Sold.co.uk
We're glad to hear that Ella has been such a great support during the sale of your first home. It's great to know she helped make the process smooth and stress-free, while staying responsive and solution-oriented. Your recommendation means a lot to us, and we'll make sure to pass along your wonderful feedback to Ella and her team!
Cemil Arslan has been simply amazing…
Cemil Arslan has been simply amazing throughout my journey.
You have an excellent, motivated & effective member of staff working for you & his communication skills have been outstanding throughout.
11 September 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much! We're thrilled to hear about your positive experience with Cemil. We pride ourselves on having dedicated team members, and it's wonderful to see Cemil's hard work and excellent communication skills being recognised. We'll be sure to share your feedback with him—it's always great motivation for our staff!
Lies to sellers - INVOICE FRAUD BUYERS BEWARE
UPDATE: The house was posted back on the market a couple of months later and we arranged a viewing. The seller was shocked to see us back. The seller said Sold agents told him false information and never told him the new offer we made and simply told him we were only approved for 125k mortgage and couldn't afford the house. Costing us both. BUYERS SHOULD NOT PAY AGENT FEES do not fall victim to this company.
INVOICE FRAUD BUYERS BEWARE. They will push their solicitors on you and then embezzle funds off the solicitor quote hiding it as fees for the solicitor. They say it is a solicitor open file fee but that money goes to sold and not the solicitor so if the sale falls through they still get paid. When Sold was asked they said it is a fee to have the offer accepted. Take on a local agent that cares about sellers and buyers.
They also valued the sellers home too high which made a headache for the seller later on as well. Not to be trusted with your home. If you see sold.co.uk stay away!
28 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your review. We’re sorry to hear about your concerns, and we’d like to clarify a few points.
The file opening fee, as clearly outlined in our terms and conditions, covers the initial administrative work required to set up your case and is payable to the agent upon agreement of a sale (subject to contract). This fee is non-refundable and ensures that we can provide the necessary support and processing from the outset.
Additionally, property valuations are conducted independently, and while we aim to advise accurately, market conditions can sometimes lead to down valuations. In this instance, the valuation outcome was beyond our control, and the seller ultimately chose not to proceed.
We appreciate your feedback and are always working to improve our service for both buyers and sellers.
I cannot recommend this company enough…
I cannot recommend this company enough and after wasting five months and no viewings with the developers who promised a sale, and only three viewings in three months with another agent, I've got a deal within two weeks. This company is a pleasure to deal with and I can especially recommend Dahnish Khan 5*
23 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your glowing review, Jackie! We’re thrilled to hear you secured a deal so quickly with our help, especially after previous challenges. It’s great to know Dahnish made such a positive impact. We appreciate your recommendation and are here if you need anything else!
Buyers be cautious of dealing with this agency
Buyers- they will push you to use their in house solicitor then ask for a file open fee for the solicitor. The fee does not go to the solicitor in fact they were surprised when I brought it up.
After our transaction fell through due to the seller backing out (the house was overvalued by the seller) they ghosted us. They are pinching money off buyers. The solicitors also take a week to respond. Get someone local and don't be taken advantage of by this dishonest bunch.
Update: Your employees clearly stated in an email which I provided you as well as your invoice you sent us stated that the fee was for the solicitor to open file with us not yourselves. This is invoice fraud. Dropped to 1 star rating from 2.
21 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for sharing your feedback. It seems there may be some misunderstanding regarding the file opening fee. As stated clearly in the terms and conditions provided to all buyers, the non-refundable fee covers the cost of the initial administration work on your case and is payable to the agent once a sale or purchase has been agreed (subject to contract). This was communicated transparently from the outset.
Regarding the transaction that fell through, it’s important to clarify that the property was downvalued during the valuation process, which was beyond our control. The vendor chose not to accept the downvaluation, which unfortunately led to the transaction not proceeding. We understand your frustration, but this situation was driven by factors outside of our influence.
We strive to provide clear and fair communication throughout the process. If there are any further concerns, we're more than happy to discuss them directly to ensure there is no confusion.
Excellent agency
Excellent agency, very professional and polite staff. Dhanish Khan - senior sales negotiator was amazing and supportive during the whole process.
20 August 2024
Unprompted review
Reply from Sold.co.uk
Hi Usma, we're glad to hear that you had a great experience with us and that Dhanish was supportive throughout the process. We appreciate your feedback!
I've had a very good customer service…
I've had a very good customer service from sold. Co. Uk, Dahnish Khan has been amazing quickly sorting my house out with the relevant people, only took a week to get pictures and went live then viewings which I received an offer from a buyer. It is now in the process of the sale going through, I would highly recommend the company to sell your property for you.
21 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your wonderful feedback! We're thrilled to hear that Dahnish provided such excellent service, quickly getting your house on the market and securing an offer. We appreciate your recommendation and wish you the best as the sale process continues!
Excellent service provided by Thea…
Excellent service provided by Thea Willsmore in the selling of my mum's house in Wigan.
17 August 2024
Unprompted review
Reply from Sold.co.uk
We're delighted to hear that Thea provided excellent service in selling your mum's house. If you need any further assistance, we're here to help!
We purchased a property through…
We purchased a property through Sold.co.uk and received excellent service. Thea was very proactive and communication was first class, thoroughly recommend.
15 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback! We’re glad to hear you had a good experience with us and that Thea provided great communication throughout the process. We appreciate your recommendation, and congratulations on your new property!
Sold experience
The sales team was very eager to take the sale but very poor follow up.
However I would like to appreciate one person in the team who was simply amazing Dahnish Khan. He communicated well and was honest. He really did try to make a difference. Thank you Dahnish.
15 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback. We’re glad to hear that Dahnish provided you with excellent service and made a positive impact on your experience. We'll be sure to pass along your kind words to him.
We apologise if our follow-up was not up to your expectations. Your comments are valuable to us, and we’ll use them to improve our overall service. If there’s anything more we can do for you, please don’t hesitate to reach out.
What can I say the service was…
What can I say the service was outstanding the whole team was amazing especially Ella she kept all parties well informed about everything day to day never was to much trouble for her very polite at all times and kind. Ella you are the best 100%
13 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much for your feedback! We're thrilled to hear that you had such a positive experience with our team. Ella appreciates your kind words and is glad she could keep everyone informed and make the process smooth for you. It’s always our goal to provide outstanding service, and we're delighted that we could meet your expectations. Thanks again for your support!
Good company to deal with
After the initial hiccup of making our offer and it taking over 2 weeks to receive the Memorandum of Sale, we were then passed to Thea for the progression of our purchase. Thea kept in contact frequently and kept us informed of what was happening which was very useful. And I could always email her (rather than ringing) for information too. Thank you Thea for seeing us through to completion.
18 July 2024
Unprompted review
Reply from Sold.co.uk
Thank you for sharing your experience with us. We apologise for the delay in receiving the Memorandum of Sale and appreciate your patience during that time. I'm glad to hear that Thea was able to keep you informed and provided the communication you needed throughout the process. Congratulations on your purchase, and thank you for choosing us!
Fantastic Service
Ella Seki provided an extremely efficient service; maintaining regular contact between all parties.
9 August 2024
Unprompted review
Reply from Sold.co.uk
We're thrilled to hear that you found the service efficient and that the communication met your expectations. It was a pleasure working with you and ensuring that everything went smoothly. Please don't hesitate to reach out if you need anything in the future!
VERY UNACCEPTABLE UNRELIABLE SERVICE
Beware of Sold Co Uk of lying through their teeth and not coming back to you when they say they would later in the week. Camil Arslan spoke to me on 30 July and said he would come back to me later the same week. I said not to phone the next Wednesday 31 July because I wasn’t available and to phone me back on the Thursday or Friday that week but never did. I emailed Camil 2 August reminding him that he never came back to me of which he totally ignored my email. On the 9 August I emailed Camil again warning of making a complaint if I got no response. Suddenly I get an email reply. Then on this reply was a complete lie in what he said which didn’t explain why he didn’t phone me back or reply to my first email. This is very unacceptable behaviour.
On the 20 July I emailed the director Marcus Horner when I first approached this company wanting to know and make sure I spoke to the best person who was capable of speaking to me because I have serious mental health. Because of this bad unreliable service causes my stress to get worse which proves they don’t care on the damage they cause me and my health.
9 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback. We’re sorry to hear about your experience and any added stress it may have caused. Our team is currently handling a high volume of inquiries, which sometimes leads to delays in responses despite our best efforts. We apologise if this made you feel overlooked—this was certainly not our intention.
We truly value your business and take your concerns seriously. We'll ensure clearer communication going forward to better support you. Thank you for bringing this to our attention, and we appreciate the opportunity to serve you.
Outstanding service
What can I say. Outstanding service from start to finish. Sold house within weeks and the process was smooth. Previously with high street agents and would never go back. Highly recommended. Excellent communication throughout and dealing with specialists in each area. Definitely use every time.
9 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with us. It’s great to know that our team’s dedication and expertise made the process smooth and efficient for you. We truly appreciate your recommendation and look forward to assisting you again in the future!
Thank you so much to Ella
Thank you so much to Ella. She kept me informed of everything during my purchase. Quick responses if I had any queries and very proactive, all whist being pleasant, polite and professional. Highly recommended.
1 August 2024
Unprompted review
Reply from Sold.co.uk
We're thrilled to hear that Ella provided you with excellent service during your purchase. It's great to know she kept you well-informed, responded quickly to your queries, and maintained a polite and professional demeanor. We appreciate your recommendation Joanne and are glad to have been of assistance!
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