I was looking for a quick sale on my house and there was interest right away Although there was some issues along the way it was handled very quickly and always on a ASAP principle Ella the re... See more
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Review summary
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Reviews shaping this summary
After unsuccessfully having our home marketed by a traditional estate agent for a while we swapped to Sold. A buyer soon came to view and an offer agreed; Sarah, Ella and Hector were all super helpfu... See more
Company replied
Me and my wife had a great experience buying our first home. We really got the impression that the agents were working in the interests of all parties. Ella was assigned our case and we could not have... See more
Company replied
⭐⭐⭐⭐⭐ – Absolutely Superb Service! Selling my property through Sold.co.uk was a fantastic experience from start to finish. The process was clear, quick, and completely stress-free. Their team was p... See more
Company replied
Company details
Written by the company
The way Sold.co.uk works is unique to both traditional and online estate agents. Run by real people who are passionate about property, we have a variety of propositions that include selling for free and also mutually agree a realistic price with the seller, and work with a large network of pre-qualified property buyers to get a fast sale, as well as listing on all the major property portals. We can even cover legal costs and if you need to sell very quickly will make you a cash offer ourselves.
Contact info
First Floor, 50 St Mary Axe, EC3A 8FR, London, United Kingdom
- 0800 566 8490
- info@sold.co.uk
- sold.co.uk
4.4
Excellent
1k reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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We’ve been using sold since we put our…
We’ve been using sold since we put our house on the market in February, sold were very good with keeping us up to date with everything and making sure we was in the loop.
We sold our house in once viewing.
We were allocated a sales progressor who made sure everything went swiftly.
Although we had a few issues arise with the top of the chain ella seki was always on hand to make sure this were moving, going above and beyond and being very responsive to our enquiry’s wether that was email or phone call.
We will 100% recommend sold to others and if we were to ever sell again would go back to them
1 August 2024
Unprompted review
Reply from Sold.co.uk
Hi Sarah, thank you for sharing your experience! We're delighted your house sold after just one viewing and that you felt well-informed throughout the process. It's great to hear that Ella went above and beyond to help, especially with any issues at the top of the chain. Your recommendation means a lot, thanks again!
Thea was great throughout the…
Thea was great throughout the process and kept us informed at all stages ⭐️⭐️⭐️⭐️⭐️
31 July 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your wonderful feedback! We're glad to hear that Thea provided excellent support and kept you informed at every stage of the process. It's important to us that our clients feel well-supported and updated, so your comments are greatly appreciated.
Would highly recommend this company
Would highly recommend this company, it was a quick turn over. Always available to help with everything. Ella was on hand to help with all the tricky questions that came from the solicitor. All sorted in 8 weeks.
1 August 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our company and that everything was sorted in just 8 weeks. It's great to know that our quick turnaround and availability to assist made a difference for you. Ella will be delighted to hear your kind words—she prides herself on being there for clients, especially when tricky questions arise. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Sold was a great platform to sell our…
Sold was a great platform to sell our rental house.
Ella especially was very helpful.
Got us over the finish line.
Great way to sell your home!!
24 July 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback! We're thrilled to hear that Sold was a great platform for selling your rental house. A special thanks to Ella for her helpfulness in getting you over the finish line. We're glad you found it a great way to sell your home!
Great service
Great service, I had Ella Seki who was always very reliable and made the house purchasing process very smooth and quick.
19 July 2024
Unprompted review
Reply from Sold.co.uk
We're glad to hear Ella was reliable and that your purchasing journey was smooth and easy! If you need us again in the future please do get in touch.
My guardian angel
Ella got me through this sale, I have really bad anxiety, but Ella was always there to guide me and inform me of what was happening. Even when I bombarded her with voice mails and emails, she always came back to me calm and professional. Thank you so much Ella, you was my guardian angel over the few weeks. Deborah
12 July 2024
Unprompted review
Reply from Sold.co.uk
Thank you, Deborah, for sharing your experience! We're so pleased to hear that Ella was able to support you through the sale. Her dedication to keeping you informed and calm throughout the process is truly commendable. Ella will be touched to know she made such a positive impact. We appreciate your kind words and are here for you anytime you need us. Thank you again!
Sold.co.uk were amazing from start to…
Sold.co.uk were amazing from start to finish! All the staff throughout kept me informed of progress but a special shout out to Ella Seki for pushing things along at the final hurdle, despite issues with Land Registry. 10/10 would highly recommend and will certainly use Sold.co.uk again. Thank you 😊
11 July 2024
Unprompted review
Reply from Sold.co.uk
Thank you so much for your wonderful review, Julie! We're thrilled to hear that you had such a positive experience with Sold.co.uk. Our team works hard to ensure a smooth process, and it's great to know you felt well-informed every step of the way. Ella will be delighted to hear your special mention - she's truly dedicated to helping our clients. We appreciate your recommendation and look forward to assisting you again in the future.
Great company
Great company, such a fast process for us a lovely group of people to work with,
11 July 2024
Unprompted review
Reply from Sold.co.uk
So great to hear, thanks Millie! We're so pleased you had a good experience with us and we're here if you need anything in the future.
Friendly and helpful staff
5 July 2024
Unprompted review
Reply from Sold.co.uk
Great to hear Arron, thank you.
It was really good service from the…
It was really good service from the entire team at sold Especially Thea Willsmore couldn't of got any of this sale done if wasn't for her help and chasing!
3 July 2024
Unprompted review
Reply from Sold.co.uk
Hello Christopher, thanks for this review! Great to hear you had such a good experience with us.
Excellent service.. cant fault the company.
We have just put an offer in to purchase a property and the communication has been excellent, we cant fault it. They have phoned and kept us in the loop and emailed us with information immediately. We have purchased properties before but have never received this level of communication. Excellent service. Cant recommend enough.
5 July 2024
Unprompted review
Reply from Sold.co.uk
Hi Amanda, we're delighted to hear that you've found the communication regarding your property purchase to be excellent. Keeping you informed promptly and thoroughly is a top priority for us, and we're thrilled that it has exceeded your expectations. Your recommendation means a lot to us! Should you have any further questions or need assistance, please don't hesitate to reach out.
Wonderful, supportive team
The folks at SOLD, in particular Ella, Sarah, and Thea, were absolutely amazing and supportive throughout the process and really helped keep things moving along. Their communication was excellent and always helpful and really took the stress out of buying a property. Highly recommended!
28 June 2024
Unprompted review
Reply from Sold.co.uk
Thank you for sharing your experience with us. It's wonderful to hear that Ella, Sarah, and Thea from SOLD were instrumental in making your property buying process smooth and stress-free. Their communication and supportive approach were clearly valuable throughout. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Should you have any further needs or questions, please don't hesitate to reach out.
Sold.co.uk is worst way that you can…
Sold.co.uk is worst way that you can list your propert for sale. Try to avoid them.
2 July 2024
Unprompted review
Reply from Sold.co.uk
Hi Amir, our records show you viewed one of our properties in 2023 and haven't tried to list one with us. If you'd like to list a property or if we can help with anything at all, please get in touch with us.
Great experience with sold
I recently had the pleasure having Ella at sold.co.uk as my sales progressor, and I cannot commend her highly enough. From start to finish, she went above and beyond to ensure the entire process was smooth and stress-free. Her professionalism was evident in every interaction; she was consistently prompt, thorough, and knowledgeable, making me feel confident and well-supported throughout the transaction.
What truly set Ella apart, however, was her exceptional human touch. She was not just efficient but also empathetic and understanding, always taking the time to listen to my concerns and provide reassuring, personalized support. Her ability to blend professionalism with genuine care made a world of difference, transforming what could have been a stressful experience into a positive and memorable one.
Thank you, Ella, for your outstanding service. I wholeheartedly recommend her!
I also had the pleasure of Shaquille at sold.co.uk as my negotiator, and he truly exceeded my expectations. Shaquille was always prompt in his responses and maintained a high level of professionalism throughout the entire process.
Shaquille's timely updates and strategic approach provided me with confidence and peace of mind during what can often be a stressful time.
Thank you, Shaquille, for your help and service.
28 June 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback. We're thrilled to hear about your positive experiences with Ella and Shaquille at sold.co.uk. Ella's blend of professionalism and genuine care, along with Shaquille's strategic approach and timely updates, clearly made a significant impact on your transaction. We appreciate your commendation and are proud to have team members who go above and beyond to ensure a smooth and stress-free process. Thank you for your recommendations and for choosing Sold!
Overall experience
The pre sales team were very attentive even when I later faced issues.
The constant change in account managers etc made it difficult to keep up even when the sales were going through as I got No update it had changed.
28 June 2024
Unprompted review
Reply from Sold.co.uk
Hi Audrey, thank you for your constructive criticism, we will take this on board as we are always looking to improve our services!
Speedy service from Jade and good…
Speedy service from Jade and good communication
Highly recommended
25 June 2024
Unprompted review
Reply from Sold.co.uk
Thanks for the great review, we really appreciate it.
First class service from start to…
Ella was First class from start to finish very professional and kept informed at all times would definitely use again
A big thanks
26 June 2024
Unprompted review
Reply from Sold.co.uk
We're so glad to here you would use us again, Chris. We're here if you ever need to!
SCAMMERS. Surely they must be?
Had extremely bad experience with my property sale. Have a lot more to say on this, which I will do later. At the moment just want to get my keys back. My property has been withdrawn from the market and I have been trying to get my keys back. For days have only been possible to speak to call handlers. Call handlers only take messages but nobody ever gets back to me. Sold.co.uk please can I have my Keys back? I feel very sorry for potential buyers as they must be having the same issues and difficulties in making appointments to view properties.
24 June 2024
Unprompted review
Reply from Sold.co.uk
Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with your property sale and the delay in returning your keys. We understand how frustrating this situation has been for you.
Your request to withdraw the property from the market and have your keys returned coincided with our Account Manager being on annual leave, which regrettably caused an initial delay. Once Dahnish became aware of the situation, he took immediate action to resolve the matter. However, we acknowledge there was another delay.
We are committed to improving our communication and ensuring that such issues are promptly handled in the future. We understand the importance of timely responses and effective communication.
We appreciate your patience and regret any inconvenience this has caused. If you have any further concerns or need additional assistance, please do not hesitate to contact us directly.
Been a stressful journey
It’s been quite Stressful, but start to finish SOLD has been amazing, specially Thea who has been chasing the solicitors and giving regular updates.
Fingers cross for the move day now
21 June 2024
Unprompted review
Reply from Sold.co.uk
Hi Matthew, we're happy to hear that Thea is helping your sale process - if there's anything else you need please get in touch.
Utterly Unprofessional
A worse experience I cannot imagine. They ridicolously overestimated our house and we had no viewings in 3 months. They dropped the price to less than what we agreed. Then they stopped replying to emails and returning phonecalls. Then I had to pretend I am a customer to manage to speak with the account manager to tell them that the contract had expired and they should take the listing down, and they had the audacity after zero viewings in 3 months to tell me I had to give them notice. Of course I had, they just ignored my emails so they said they would take the ad down and what did they do instead? They dropped the price by 15K and left the ad running, and all I got is an oops, I don't know what happened. Utterly incompetent and unprofessional.
1 June 2024
Unprompted review
Reply from Sold.co.uk
Thank you for your feedback. We apologise for the experience you had with us. We acknowledge that mistakes were made during the process, specifically a pricing error on our end, but we made sure to communicate this with you.
Regarding the price reductions, it’s important to note that these were agreed upon prior to the final reduction. We had high hopes for your property and firmly believed in its value, but unfortunately, it did not attract the level of interest we anticipated. The real estate market can be unpredictable, and despite our best efforts, we cannot always predict buyer behaviour in a specific area.
We regret any inconvenience caused by the lack of communication and the way the situation was handled. Your feedback is invaluable to us, and we are taking steps to ensure such issues are addressed and do not recur in the future.
Thank you for bringing this to our attention, and we apologise for any distress this may have caused.
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