We are very pleased with Soldo, easy to set up new cards and users, upload the receipts is very easy, just take a picture and it is excellent, no more receipts lost. The response from support is alway... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great support provided by Soldo Team- specially Jillian. Very understanding and when they say "they'll reply asap" it normally means you'll hear from them within 10-15mins! Jillian was great-... See more
Company replied
Absolutely great. No hassle, no fuss & definitely no stress. Always available & supportive. It has resolved a prickly problem of payments. Now we top up our account & pay or purchase with ease &... See more
Company replied
Anastasia was absolutely brilliant. She was incredibly patient, really understanding, and took the time to make sure we felt comfortable and confident at every step. She helped us get straight to t... See more
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Company details
Written by the company
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminates the inefficiency in managing business spending. By proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.
Contact info
United Kingdom
- businesssupport@soldo.com
- soldo.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Excellent response and prompt support
Excellent response and prompt support.
The SOLDO team sorted out the problem in a very professional way.
Thank you.
28 June 2023
Unprompted review
Reply from Soldo
Hi Todor,
Thanks so much for taking the time to leave your feedback! We are so pleased you received great support from our team.
All the best,
The Soldo team
If I could give it zero stars I would
If I could give it zero stars I would. An absolute sh*tshow ever since management decided to adopt Soldo. no customer service, unless you call a bot customer service. card doesn't work in all countries. always having my card decline for reasons I can never fathom. don't know what Soldo did with the latest $180m in funding but I'd say they're another start-up with a hustle that's going to end in nobody making money except them. it might work for the managers but the minions who keep having to use their personal cards and claim back because Soldo hasn't worked for some reason just hate it.
24 June 2023
Reply from Soldo
Hello,
We’re sorry to hear about your experience. We value your feedback and we’d like to try and help resolve your issues with payments.
Unfortunately, we are not able to find your Soldo account with the details you provided. Please contact our Customer Support team (businesssupport@soldo.com) so that we can look into this further for you.
Thank you,
The Soldo Team
Reply from Soldo
Gentile Paola,
grazie per aver condiviso la tua esperienza!
Siamo felici che tu sia soddisfatto.
A presto
il Team Soldo
Reply from Soldo
Hi Minah,
Thanks so much for taking the time to leave your feedback! We are so pleased you received great support from our team.
All the best,
The Soldo team
Great help on the web chat
Great help on the web chat, the agent was extremely helpful!
13 June 2023
Unprompted review
Reply from Soldo
Hi Harry,
Thanks for taking the time to share your experience! Great to hear you received the help you needed on our live chat.
All the best,
The Soldo Team
Great service
On several occasions recently I contacted Soldo for information and support. They have always been very quick to respond and have provided me with precisely what I needed the information. And they have been unfailingly polite too
30 May 2023
Unprompted review
Reply from Soldo
Hi John,
Thanks so much for sharing your experience! We are so glad we have always provided you with the support you need in a timely manner.
All the best,
The Soldo team
Reply from Soldo
Hi Margaret Ann,
Thanks for taking the time to leave your feedback. Great to hear you were looked after by our support team quickly.
All the best,
The Soldo Team
Strange complicated system
Strange complicated system. Not sure how it should work. Tried it out for a free for few months. But am suddenly charged. Never got a warning, can't even find how to pay.
Not too sure about the security system either.
Weird experience, I will pay up and move on...
29 April 2023
Unprompted review
Reply from Soldo
Hi Stewart,
Thanks for taking the time to share your experience. We are happy to hear Soldo works well for your organization!
All the best,
The Soldo Team
Excellent Support
Really polite, helpful and quick responses. Have to say the Customer Service experience is excellent which unfortunately seems to be a rare experience these days, but definitely a reason to continue to use the Soldo services
14 April 2023
Unprompted review
Reply from Soldo
Hi Mike,
Thanks for taking the time to share your feedback. It's great to hear that our customer service is excellent and so glad that you are happy with Soldo.
All the best,
The Soldo team
Account issues
I was completely blocked out of my account and couldn't gain access. I asked for support and the problem was fixed within minutes. They helped me every step of the way. Very good customer service
4 April 2023
Unprompted review
Reply from Soldo
Hi Zoe,
Thanks so much for taking the time to leave your feedback. We are delighted to hear you received fast and efficient support.
All the best,
The Soldo team
I had a question which was answered…
I had a question which was answered very quickly and clearly by Rafael on Chat. Very efficient.
4 April 2023
Unprompted review
Reply from Soldo
Hi Anthony,
Thanks so much for taking the time to leave your feedback. We are delighted to hear you received fast and efficient support.
All the best,
The Soldo team
Issues opening an account
After initial issues with email deliverability when opening a new account, support crew called us and went the extra mile to help us solving this problems. In just a few hours we have now everything up and running. Obrigado Valentina. You are the best! ;-)
1 February 2023
Unprompted review
Reply from Soldo
Hi Jose,
Thanks so much for sharing your experience! We are so pleased you were able to receive the support you needed for your account opening.
All the best,
The Soldo team
Very helpful and patients very new to…
Very helpful and patients very new to using the system so had to explain each step.
3 April 2023
Unprompted review
Reply from Soldo
Hi Michelle,
Thanks so much for taking the time to share your experience with our support team. We are pleased to hear you got the support you needed :).
All the best,
The Soldo Team
Improve your customer service
Improve your customer service and provide an emergency contact number. People that are taking over 3 weeks to get something resolved should have a contact number
30 March 2023
Reply from Soldo
Hi David,
Thanks for taking the time to leave your feedback. We understand you have been in contact with our team who have been able to resolve your initial request. For any further assistance, please don't hesitate to get in touch.
All the best,
The Soldo Team
Reply from Soldo
Hi,
Thanks so much for taking the time to share your positive feedback. We are really pleased to hear you are happy with our customer service.
All the best,
The Soldo team
Rafael sorted the problem with my card…
Rafael sorted the problem with my card within minutes, really- great service, always happy to help us :-)
16 March 2023
Unprompted review
Reply from Soldo
Hi
Thanks so much for taking the time to share your positive feedback. We are really pleased to hear you are happy with our customer service.
All the best,
The Soldo team
Excellent service
Excellent service, specially customer support, always helpful and quick responses
2 March 2023
Reply from Soldo
Hi Fernando,
Thanks so much for taking the time to share your positive feedback. We are really pleased to hear you are happy with our customer service.
All the best,
The Soldo team
I really admire employees
I have a special shout-out for khouloud. She helped to figure out the problem with mobile app. She did her best helping me and I appreciate her proactivity.
8 March 2023
Unprompted review
Reply from Soldo
Hi Maksym,
Thanks so much for taking the time to leave your feedback. It's a pleasure to hear that you received great customer service.
All the best,
The Soldo team
Brilliant customer service with Rafael…
Brilliant customer service with Rafael this week who has managed to solve an issues we have been having for months and where other customer service representatives had failed. Thank you Rafael.
1 March 2023
Unprompted review
Reply from Soldo
Hi Karen,
Thanks so much for taking the time to leave your feedback. We are so pleased to hear our team member was able to resolve this for you and we will certainly your feedback with the team.
All the best,
The Soldo team
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