SOLE Reviews 

The staff was excellent.

Brilliant customer care. The agent at Oxford street went above and beyond and due to his courteous manners, I bought three pairs of shoes. Keep this up.

Excellent service excellent product would highly recommend

My order was shipped to the US. No issues at all with process. Sole was quick to fulfill order & shipping was quick. Sole kept me up speed as to tracking my parcel until it reached my home. Great experience! Will be shopping with them in the future.

great product delivered to Asia on time - a little bump at customs but nt to bad

Speedy delivery, and grateful Sole had the hard to find item

The service and my online shopping experience was on point from the sole team. Communication from the team was also on point. I would recommend sole to anyone.

I had phoned and reserved a pair of shoes I had seen online, the staff were quick to locate and help with payment. The new London store looked amazing and was great to see so many brands on show. I could have bought more if I had stayed longer in the shop.

Visited the Westfield, white city branch on 14/04/2025. I cannot thank Demet and Dana for their excellent customer care. Nothing was too much to ask. I went in to exchange a pair of trainers that I received as a gift. I must say I was very undecided on what I liked which made me feel a bit guilty. Both Dana and Demet helped me decide on a pair of trainers that were comfortable. I would highly recommend checking out this branch, purely because of the customer care and attention.

Still waiting for a reply to my emails, still waiting for any sort of confirmation that my order has been shipped. It’s been 2 weeks since they took my money. I have now contacted my credit card company to deal with them so I am refunded. I am sick of these fake ripoff merchants. I will make sure @soleheaven that I post everywhere about my experience and all the other experiences by people on trust pilot,

do not buy from sole sneakers they have fakes

Terrible do not buy from this place i got scammed for 60 dollar shoes

What is the point of doing a search for a size 9 trainer, to only go onto the website and that size is out of stock - completely pointless, frustrating buying experience (not that I've bought anything due to this).

Scam never buy anything from them. They will charge you for subscription after payment

Seems like the scammers which is the company, only reply to the fake reviews they post. And They post these fake 5 star reviews. That's funny.

They are currently trading as ssonline DONT BUY from them!

Contacted the police and reported them for fraud to national trading standards

I’ve been digging about doing some research on this ‘company’ since they robbed me for a £350 jacket that I’ve never received. Interestingly the director is a 19 year old student! No confirmation of order was received after placing my order but I did get a reply when I queried this to advise that the order had been received. Another 5 messages later on Facebook messenger also and I’ve never been responded too. Seems as though they were conning people in 2015 stopped trading for a while and they’re now at it again! I will be following this through to make sure these thieves are reported

Been waiting over 1 month for trainers paid £90 still not arrived. Page is off Facebook. Have emailing about 10 times still waiting on a reply

Bought brogues shoes. After almost 3 months the heel and gel padding split. Contacted the online support team who responded in 73 hours to advice me to go back to tje sole store i bought them from. I returned to the store in the trafford centre worried i wouldnt be able to get them exchanged or credit i wondered in the store and a young lady helped me. All she required was proof of purchase which i jad and she managed to sort everthibg out. As the store had none in stock she quickly adviced she would have a pair shipped out to my address next day. Today my brogue shoes arrived so a huge thanks the the young lady in the trafford centre. She is a great asset to sole and in my eyes employee of the month. Well done and thanks