SOLE Reviews 

Still no trainers 3 months later obviously been scammed little tramps.Clearly writing the good reviews themselves.Do not order from sole warehouse

Stay away from this company there definitely a scam order trainer's months ago and still haven't received any thing sent lot's of emails with no reply there quick enough to take your money but that's about all definitely not a happy customer

No training arrived no tracking number nothing from your company no email reply is no information can you tell me what is going wrong please he just take 70£ from my account am from Liverpool a want some one explain to me what happened how can contact this company

Scam been waiting 3 months no reply email so don’t think I’ll be getting my money back or trainers

Waiting and waiting and waiting - do not send your money to this company. Karma is a thing SoleFactory. It always comes back around

It took 3 weeks for my shoes to come! They said 2weeks or less so i emailed and got 2 responses! It does say they run out time to time and have to go thru another vender. Plus an xtra week to authenticate! My shoes were double boxed so that was cool. Long wait but i got my Jordan 1 mochas! Very clean!

If I could give zero I would.
I ordered 2 pairs of yeezys costing nearly £300 at the beginning of October 2020 and still waiting.Have emailed numerous times with only 1 reply.No date on delivery and No tracking information available to me.
Absolute disgrace of a company and a proper SCAM.Take your money and forget about you.Should be shut down and never allowed to trade again.
If we took peoples money and gave nothing in return we’d be locked up for theft.DO NOT USE

A complete scam, very expensive trainers ordered for my son, can't get hold of anyone,trainers ordered 31st August, no emails from them, I have sent about 20 to them, did finally manage to find a phone number which surprisingly enough doesn't work, don't understand how this company can go on scamming and trading!

Ordered a pair of shoes on the behalf of my son two weeks ago and haven’t heard anything. Our bank actually closed our Mastercard because Solehello was listed as a scam company. Unfortunatelly they had already taken our money....

Avoid this "business" only took over a month to arrive, shoes came in a shabby box message them and they pretty much said it's my problem, it's not how they send them, but it's how I received them.
AVOID THE "BUSINESS"

I'm based in South Africa..

Its almost a month that I purchased a pair sneakers paid for it and still waiting.. no email nothing ...
Starting to wonder if this is a scam ..
Can someone please get back to me ...

Bought a pair of yeezys for a family member and they went and bought the exact same pair so i wanted a refund, they were very fast in replying to me via email, refund went it in the next few days.

I ordered a shoe from your website sole footwear on 2nd of February 2020 I haven’t received an email from you to confirm the order and haven’t receive the order yet???

Two months after buying some expensive leather shoes I had holes in my soles. I was given a plethora of excuses, no returns policy online because I had bought instore, and finally told I had worn them too much. They havent been worn since and are still in warranty but Sole don't give two hoots about consumer rights or customer service. Look through the customer posts on Facebook and you'll many examples where they ignore any aftersales issues. Spend your money somehwere else!

Order delivered within 48 hours and as per requirement. Great service and price.

The service was very helpful and my shoes were ordered quickly

Shoes were delivered quickly however when they arrived they were the wrong size, a 4 not a 5 as requested. I sent an email explaining the error and received a call back from the customer service team which I thought was a nice touch. However I was told that I had received what I had ordered, a size 5. As the shoes were in US size only a quick check on the internet confirmed them to be a 4 however the lady on the phone was adamant that the US size translated to a 5. My version of Google must obviously be different to theirs!!! On top of this I have the exact same pair of shoes at home in a different colour and the ones Sole sent were blatantly smaller than my ones at home. I was offered another pair from one of their stores however if they are adamant that this pair of size 4s are a 5 then I dread to think what I would get next! Took back to one of their shops were a full refund was given without any questions asked. Don't think I would order again from Sole, will buy from store if required in future.

Ordered a pair of uggson a Friday afternoon, received them in the Channel Islands on the following Tuesday, fast postage, well wrapped, great communication, all round excellent service

I was buying some shoes for my husband and he chose the ones he wanted but they didn't have his size in store. So the lady ordered them for us there in the store on the Wednesday and they were delivered to my home by Friday lunch time, free of charge.
So, very happy with the service!

Size wasn't available so placed an order in store on the Thursday and delivered to my office the next day. What more can you ask for......and a SALE shoe at that.