I bought my first pair before lockdown but due to a fault returned them. Customer service was excellent. I’ve since bought at least 5 pair of trainers that are super comfortable. A pair of Bailey that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
October 2024 I was looking for comfy Winter Boots in Leather saw Blizzard on Sole Bliss Website . I have a wider foot high instep ( no bunions) website stated wide toe box/ fit . Beautiful High Qua... See more
Company replied
The sandals are lovely and a great fit after my having hammer toes op. Unfortunately I had to pay €111 to Spanish Customs after filling in 3 different though similar forms requiring exact information... See more
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I’m disappointed that my cream Ingrid shoes make a loud noise each time the heel strikes the ground when walking on hard surfaces. Even my husband said “What a racket” when I was walking on a pavemen... See more
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Company details
- #195 of 216 best companies in Shoe shop
Information provided by various external sources
Stylish Shoes & Boots for Ladies with Bunions
Contact info
Unit D, Penfold Industrial Est, Imperial Way, WD24 4YY, Watford, United Kingdom
- 01923227400
- info@solebliss.com
- solebliss.com
3.5
Average
388 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
delivery on time, diligently packaged and so comfy
You are doing great, just wish it was free postage to customers who have maybe bought several times before.
18 February 2025
Reply from Sole Bliss
Hi Michael
Thank you for this lovely review! We're delighted to hear that delivery was on time, packaging was diligent, and most importantly that you find our shoes so comfy.
We really appreciate your feedback about postage for loyal customers. We do offer free delivery on orders over £200, and customer insights like yours help us consider how we can improve our service for repeat customers like yourself.
Thank you for your continued support of Sole Bliss!
Kind Regards,
Team Sole Bliss
Looking forward to wearing
Looking forward to wearing the new trainers when it gets warmer. Love Sole Bliss for their comfort and on fashion look
18 February 2025
Reply from Sole Bliss
Hi Lesley
Thank you for this lovely review! We're so pleased you love Sole Bliss for both comfort and our on-fashion look - that's exactly what we aim to deliver.
We hope you absolutely love wearing your new trainers now the weather is warmer!
Kind Regards,
Team Sole Bliss
Very disappointed
Very disappointed. After all the hype in the press, celebrity endorsements and the articles saying Sole Bliss is the saviour of women with wide feet and bunions, I tried several pairs in different styles and they were all too small and not wide enough and I returned them. I don't think they are wide fitting shoes at all and didn't seem to offer any real protection for my bunions.
3 February 2025
Unprompted review
Reply from Sole Bliss
Hi there,
Thank you for taking the time to share your experience. We're very sorry to hear that none of the styles you tried provided the fit and bunion accommodation you were looking for, especially after hearing about us through press coverage.
We recognize that foot shapes and bunion severity vary significantly between individuals, and unfortunately not every style will work for every customer. Our shoes feature wide toe boxes and hidden Bunion Bed® stretch panels, but the level of accommodation needed can differ greatly from person to person, and it sounds like you could have done with a larger size.
We appreciate that you tried several different styles before making your decision, and we're glad our 30-day returns policy allowed you to explore the options.
For customers with specific fit challenges, we encourage contacting our customer care team at customercare@solebliss.com or +44 (0) 1923 227400 before ordering. Our fit specialists can provide personalized guidance about which styles and sizes might work best for different foot shapes and bunion accommodation needs.
We understand this wasn't the experience you hoped for, and we appreciate your honest feedback about the fit.
Kind Regards,
Team Sole Bliss
Misleading sizing
Extremely disappointed - they claim a size 9UK , size 11US is a Eur 42. A 42 is a size 8 and a 43 is size 9. I feel so sad as I thought I had found my answer and was willing to pay a lot to be able to wear normal and feminine shoes. For those of us with size 9 feet sadly sole bliss is not the answer 😢
15 March 2025
Unprompted review
Reply from Sole Bliss
Hi Megan
Thank you for bringing this sizing concern to our attention. We're sorry about the confusion and understand how disappointing this must have been.
Since all our shoes are handcrafted in Spain and Italy, we follow their EU sizing standards, which may differ from other brands manufactured elsewhere. We display both UK and EU sizes together on our website to ensure clarity when placing orders.
Our collection is currently offered in sizes up to UK 9 / EU 42, with our recently introduced Sprint Trainers now available in UK 10 / EU 43 for customers needing larger sizes.
For personalized sizing guidance, customers can contact our team at customercare@solebliss.com or +44 (0) 1923 227400. We also offer a 30-day returns policy so you can try shoes at home to ensure the perfect fit.
Kind Regards,
Team Sole Bliss
Fabulous shoes!
Fabulous shoes for my less-than-fabulous feet! I now have 3 pairs - a trainer, heel and flat. They’re very accommodating but don’t look wide on my feet which is a miracle. Thank you Sole Bliss. I’m eyeing up my next pair!
11 March 2025
Unprompted review
Reply from Sole Bliss
Hi Lizzie,
Thank you for this fabulous review! We're delighted that our shoes accommodate your feet so well while still looking great - that's exactly the 'miracle' we aim to achieve.
We love that you have 3 pairs and are already eyeing up your next! Thank you for being such a loyal Sole Bliss customer!
Kind Regards,
Team Sole Bliss
A disappointment
I am very disappointed with their customer services, I wanted to buy a pair after a friend suggested them as I have bunions. As I was unsure as to which size to purchase I thought it best to speak with someone for advice. After having left 3 messages because 'everyone was busy helping others' I bought my usual size as I understood that the toe box was wide enough to accommodate a bunion. A mistake! The shoes will be returned first thing in the morning and certainly won't dream of purchasing another pair until a 'human' has the courtesy to return my call.
12 March 2025
Unprompted review
Reply from Sole Bliss
Dear Mrs Hale
Thank you for sharing your experience. We sincerely apologize for the difficulty connecting by phone. This was due to the calls being placed outside of office hours when our phonelines were closed.
We did attempt to return your calls but were unable to get through to you. We responded via email directly after with detailed sizing guidance, but we understand this was after you had already placed your order.
We're sorry that without the initial sizing advice you sought, the shoes didn't fit correctly for your bunion accommodation needs. This is exactly the situation we try to prevent by providing personalized guidance before purchase.
Different styles in our collection accommodate bunions differently, and our fit specialists can recommend which styles might work best for your specific needs. Please feel free to contact us at customercare@solebliss.com or +44 (0) 1923 227400 if you'd like personalized recommendations for future purchases.
We appreciate your friend's recommendation and hope we can earn the opportunity to help you find the right fit in the future.
Kind Regards,
Team Sole Bliss
Returned as couldn't zip them up
Boots looked lovely but so disappointed they did not fit. One of my feet is slightly swollen around the ankle area and the boot just wouldn't zip up. Know it is more my problem than the boot's but worth noting if you have similar problems.
20 January 2025
Life changing!
I’ve spent years trying to find comfortable shoes for my difficult feet. Sole bliss has been life changing! Their runners are the most comfortable shoes I’ve ever owned and for the first time in years I’ve been able to wear heels all day and all night. Thank you Sole bliss!
9 March 2025
Unprompted review
Reply from Sole Bliss
Hi Sue
Thank you for this incredible review! We're thrilled to hear that Sole Bliss has been life changing for you after years of searching for comfortable shoes. This is exactly why we do what we do!
Thank you for sharing your wonderful experience!
Kind Regards,
Team Sole Bliss
Crucifying
Sole Bliss shoes are beautifully made, beautifully boxed, and arrive the day after you've placed the order. But, my goodness, their Hero Miracle Trainers (their widest-fitting shoe) are so incredibly narrow, I could hardly get my feet into them, far less zip them up. The worst part was the stitching either side of the toe box that painfully crushed the mild bunion and bunionette on my 75-year-old foot. So much for the flaunted "stretch panel"- I couldn't find it. These shoes are not suitable for wide feet and or bunions! After wearing them for 15 minutes, I had to take them off. My feet throbbed for the next 2 hours. I had hoped Sole Bliss would be my 'go-to' provider but I'm left disappointed and disillusioned. These shoes crucified my feet. I hope other women have a better experience.
30 January 2025
Unprompted review
Reply from Sole Bliss
Hi Sheila,
Thank you for taking the time to share your experience with the Hero Trainers. We sincerely apologize that the fit was uncomfortable for your bunion and bunionette - this is absolutely not the experience we want any customer to have with our shoes.
The Bunion Bed® stretch panel in the Hero trainers is located internally within the toe box construction, but we understand that the level of accommodation varies between different foot shapes and bunion severity. What works for some customers may not for others.
For our Miracle Trainers specifically, we advise customers to loosen the laces fully before zipping up the trainers, as this widens the fit significantly. We recognize this isn't immediately obvious and are planning to include fitting instructions in the packaging to make this guidance clearer for customers.
If you would like to try again in the future, we would be happy to provide personalized advice about which styles might work better for your specific foot shape and bunion accommodation needs. Please contact our team at customercare@solebliss.com or +44 (0) 1923 227400.
Kind Regards,
Team Sole Bliss
Another Great Pair
added to my collection last week - lovely loafers - think I am going to have to move house to make room for all my shoes at this rate!
20 January 2025
Reply from Sole Bliss
Hi Kathryn
Thank you for this lovely review! We're so pleased the loafers are another great addition to your Sole Bliss collection and that you're building such a wonderful shoe wardrobe with us!
Thank you for being such a loyal customer!
Kind Regards,
Team Sole Bliss
The most comfortable shoes I have ever owned
I have two pairs of Sole Bliss shoes. I have arthritis in my toe joints and had thought I would never wear heels again but these are so comfortable I can wear them all evening and no sore feet next day.
I bought some trainers but unfortunately they didn’t fit so well and I had to return them. The lady in customer services was very helpful and the return was speedy. I have already ordered a second pair of loafers.
20 January 2025
Reply from Sole Bliss
Hi Maureen
Thank you for this amazing review! We're thrilled that our shoes are the most comfortable you've ever owned and that you can wear heels all evening again despite your arthritis - this truly makes our day.
We're so pleased our customer service team could help you with the trainer return efficiently, and we're delighted you've already ordered a second pair of loafers!
Thank you for sharing your experience and for being such a loyal Sole Bliss customer!
Kind Regards,
Team Sole Bliss
Buyer beware!
The return policy of these shoes is criminal. You cannot wear the shoes anywhere but on carpet indoors or they will not consider a return. I did just that without issue. But after wearing the shoes for the first time at work both of my heels were literally bleeding within 15 minutes. I reached out to the company right away. It took them three weeks to respond and they refused to offer a refund or any remedy of any kind. I spent $300 on a pair of shoes I cannot wear. This company is horrible. Buyer beware!!!
2 April 2024
Unprompted review
Reply from Sole Bliss
Hi Julie
Thank you for bringing this to our attention. We're very sorry to hear about the heel rubbing and for the delay in providing a response. This is absolutely not the standard of customer service we aim to provide and we will be reviewing the cause of this.
We take all feedback about fit and comfort seriously, as helping customers find pain-free footwear is at the heart of what we do. Unfortunately we are not able to accept returned shoes which have been worn outside as they are no longer in a resaleable condition.
We appreciate that not all shoes will work for every foot shape, which is why we encourage customers to wear them on carpet extensively over the course of our 30-day returns period to ensure extended wear would still be comfortable.
We understand this wasn't the experience you hoped for, and we appreciate your honest feedback.
Kind Regards,
Sole Bliss
I cannot believe how comfortable!
I cannot believe how comfortable these shoes are! I've had bad bunions for years now and never been able to find shoes that are comfy and actually look nice as well. In the last few months I've bought some of their of heels, trainers and flats and I absolutely love them. On the pricey side but it's so worth it to find shoes I can feel confident in and enjoy wearing. So glad I've found Sole Bliss!
28 February 2025
Unprompted review
Reply from Sole Bliss
Hi El
Thank you for this incredible review! We're so delighted that after years of struggling with bunions, you've finally found shoes that are both comfortable and look nice.
It's wonderful that you've been able to build a complete wardrobe with our heels, trainers, and flats - and that they make you feel confident and enjoy wearing them again. That's exactly what we hope to achieve!
We're so glad you found Sole Bliss too!
Kind Regards,
Team Sole Bliss
Worst returns experience of my life
Unfortunately, while they seem to have really cute shoes, their return policy is the absolute worst I have ever encountered. I would highly encourage you do not order from them. I ordered two pairs of shoes, both of which I did try on VERY briefly. One pair I could not even fit on my foot. I returned both but then was told since their were slight marks on the bottoms they would NOT REFUND ME. And I did not wear these shoes at all because like I said they did not fit. So now I'm out $300+ . Absolutely ridiculous policy.
19 February 2025
Unprompted review
Reply from Sole Bliss
Hi Kara,
We’re sorry to hear you’re unhappy with your experience. Our return policy requires that items must be returned in new, unworn condition, as noted at checkout and in our policy details. Unfortunately, we were unable to process your refund because the shoes showed signs of wear. We do kindly ask that you only try shoes on a clean, carpeted indoor surface to ensure they remain in returnable condition.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,500 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Terrible customer service- do not buy!
Worst customer service - zero help with exchange for shoes that were too wide. With a purely online ordering experience customers may need to exchange or return items for fit, which is made very difficult with the frankly terrible customer service. At this price point it’s not worth getting stuck with shoes that don’t fit or aren’t comfortable. Will absolutely not purchase ever again.
16 February 2025
Unprompted review
Reply from Sole Bliss
Hi Heather,
We’re sorry to hear that you were unhappy with your experience. Unfortunately, your return request was past our 14-day return period for sale items, and we are unable to accept late returns for discontinued styles. We strive to make our return policy as clear as possible at the time of purchase. If you have any further questions, please don’t hesitate to reach out.
Kind Regards,
Team Sole Bliss
We would kindly encourage any prospective customers reading this review to check out our Official Reviews found on the Sole Bliss website. We are very proud to have received over 3,000 5* Star Reviews (with an average rating of 4.90* Star) from verified customers.
Regular wide
I gave Sole Bliss 5 stars because the shoes are made very well, bunion pads outstanding, returns outstanding, customer service excellent and shipping is the speed of sound,
That being said, unfortunately I tried 3 times on one style, ended up one full size up from my regular size and just could not get them to fit properly, plus I didn't want to wear out my rug going around and around the dining room table. But seriously, i believe they will fit a normal size wide, nothing extra like WW/EE. I appear to be on the wider side of wide and my feet are like thicker so my toes it the top of the toe box.
But I sure did love the feel of the inside of the shoe except my feet did hang over the sole pad.
So ladies, I say go for it if your between a regular and wide and have bunions, great technology with that bunion built in pad. I couldn't even see "the bulge" you all know what I'm talking about!
Have a wonderful day!
6 February 2025
Unprompted review
Reply from Sole Bliss
Hi Barbara,
Thank you so much for your kind review and for giving our shoes a try! We’re delighted to hear that you appreciated the quality and customer service. If you ever need any assistance with sizing or styles in the future, our team would be happy to help.
Best Wishes,
Team Sole Bliss
Blissful!
Beautifully crafted, so comfortable and now, never off my feet! These trainers are blissful!
23 December 2024
Reply from Sole Bliss
Hi Dawn,
Thank you for your lovely review! We're thrilled to hear that you find your trainers so comfortable and that they're now a go-to in your wardrobe.
Very Best Wishes,
Team Sole Bliss x
Delighted but 6 months later & regret spending £189
* Firstly, be aware that Shoe Bliss do not have the option to write a review on their website *
I developed a bunion this year and started to experience severe discomfort when walking. I found Shoe Bliss on a Google search and was super happy to see specialist tech applied to their shoes. Also, really loved that the shoes were pretty.
I bought a pair of trainers from Shoe Bliss in June this year for £189. At the time, the cost seemed to be worth it because I was desperate for shoes that looked good and felt good. They were amazing - no pain when walking and super comfy.
But ... 6 months later the zip doesn't stay up which causes the shoes not to fit properly. The fabric has stretched so much that the shoe no longer looks the same as when new. Consequently, they don't fit properly now.
I am going to try gluing the zip in place with super glue ... but feel very disappointed that only 6 months after spending £189, I'm having to make modifications to correct the fit.
The only thing I can think is to find other shoes to wear to alternate and keep the trainers for special occasions so the wear doesn't show up too soon.
Buy with caution - and remember Shoe Bliss don't like 'honest reviews' on Trustpilot - just the 5 star reviews on their website.
14 January 2025
Unprompted review
Reply from Sole Bliss
Hi Alli,
Thank you for taking the time to share your experience. We're delighted that you found the trainers amazing with no pain when walking and super comfortable - that's exactly what we aim to achieve for our customers.
However, we're very sorry to hear about the issues you've experienced after 6 months with the zip not staying up and the fabric stretching. This type of stretching around the zip area typically occurs when the laces are done up too tightly, which can put strain on the material. For our trainers, we recommend ensuring the laces fit comfortably and are not too tight to prevent this type of stress on the fabric.
If you'd like to shop with us again in the future, please contact our customer care team at customercare@solebliss.com or +44 (0) 1923 227400 for personalized fitting guidance to ensure you get the best results from our shoes.
Regarding reviews, we use reviews.io for verified purchase reviews to ensure authenticity, and all genuine reviews - both positive and negative - are published. We value honest feedback as it helps us improve our products and service.
We stand behind the quality of our shoes and would like the opportunity to help you get the best fit and longevity from them.
Kind Regards,
Team Sole Bliss
Great customer service
So far customer service has been good I hate exchanging things I ordered the Oprah boots I live in Colorado and I’m over 60 and afraid th fall well they were very big so I got a small discount on a second pair I just were socks with the big ones I haven’t worn sheers yet but I will let u no I just ordered a third pair 👍
6 December 2024
Unprompted review
Reply from Sole Bliss
Hi Patricia,
Thank you for your review! We're so glad to hear that you've had a good experience with our customer service and that you're enjoying your Wonder Boots. We are glad you found us!
Best Wishes,
Team Sole Bliss x
Fast turnaround, great support
Loved the fast and easy turnaround on returns when we needed to change the shoes. We found the right pair on Sole Bliss for a great price!
20 November 2024
Reply from Sole Bliss
Hi Terry,
Thank you for your kind review! We're so happy to hear that you had a smooth and easy return experience and found the perfect pair at a great price. We hope you love your new shoes and look forward to serving you again in the future!
Best Wishes,
Team Sole Bliss x
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