I bought my first pair before lockdown but due to a fault returned them. Customer service was excellent. I’ve since bought at least 5 pair of trainers that are super comfortable. A pair of Bailey that... See more
Company replied
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Review summary
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October 2024 I was looking for comfy Winter Boots in Leather saw Blizzard on Sole Bliss Website . I have a wider foot high instep ( no bunions) website stated wide toe box/ fit . Beautiful High Qua... See more
Company replied
The sandals are lovely and a great fit after my having hammer toes op. Unfortunately I had to pay €111 to Spanish Customs after filling in 3 different though similar forms requiring exact information... See more
Company replied
I’m disappointed that my cream Ingrid shoes make a loud noise each time the heel strikes the ground when walking on hard surfaces. Even my husband said “What a racket” when I was walking on a pavemen... See more
Company replied
Company details
- #195 of 216 best companies in Shoe shop
Information provided by various external sources
Stylish Shoes & Boots for Ladies with Bunions
Contact info
Unit D, Penfold Industrial Est, Imperial Way, WD24 4YY, Watford, United Kingdom
- 01923227400
- info@solebliss.com
- solebliss.com
3.5
Average
388 reviews
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SOLE BLISS SCAM
The shoes I purchased were advertised as being good for people with bunions. They were in truth not appropriate for bunions. NOT IN THE LEAST. Scam advertising. I donated them after no help from Sole Bliss. Buyer BEWARE. Btw, I have worn shoes for bunions for decades, these were definitely not designed for bunions and the advertising was just outright deceptive.
28 June 2025
Unprompted review
Reply from Sole Bliss
Hi Deborah
Thank you for sharing your feedback, and we're sorry to hear these shoes didn't work for your bunions.
We understand your frustration, especially given your experience with bunion-friendly footwear over the years. Our shoes are specifically designed with features like the Bunion Bed® stretch panel and wide toe boxes, developed in collaboration with podiatrists over 5 years of research and development.
However, we recognise that each person's foot shape and bunion severity is different. The styles within our range offer varying levels of accommodation, and our customer care team is always available to help customers find the most suitable options for their specific needs. We also encourage customers to spend time trying shoes at home on carpet to ensure they are the right pair for you before committing to wear them outside.
We appreciate that you have extensive experience with bunion footwear, and we're genuinely sorry this particular style didn't meet your expectations or provide the comfort you were seeking.
Kind Regards,
Team Sole Bliss
DO NOT BUY SOLE BLISS SHOES
DO NOT BUY SOLE BLISS SHOES. I bought my 1st pair to wear to a special wedding last night. My bunion was rubbed all night, my toes were red and raw under my peds.
I sent the company photos of my bunion and toes but they will not refund my money..even after I proved beyond a doubt that they do not help feet with bunions. STAY AWAY.
27 June 2025
Unprompted review
Reply from Sole Bliss
Hi Ila,
Thank you for taking the time to share your experience, and we're truly sorry to hear about the discomfort you experienced at the wedding.
While our shoes are designed specifically for bunions and wide feet, each style fits differently and each individual's feet are unique, so unfortunately not every style will work for everyone. This is why we encourage customers to spend time trying shoes at home on carpet to ensure they are the right pair for you before committing to wear them outside.
If you find that a particular style isn't working during this time, our Customer Care team is always happy to provide personalised recommendations to help you find a better fit. However, since the shoes were worn outdoors and were not in a resaleable condition, we were required to abide by our returns policy and were unable to offer a refund.
We genuinely regret that this particular style didn't provide the relief you were hoping for and appreciate you taking the time to share your experience.
King Regards,
Team Sole Bliss
Incredibly comfortable
Incredibly comfortable, even for my arthritic problem feet! I have 3 pairs of the trainers and they're smart enough for work and pleasure
12 June 2025
Unprompted review
Reply from Sole Bliss
Hi Catherine
Thank you for your wonderful review! We're delighted our trainers are providing such comfort for your arthritic feet and that you find them perfect for both work and pleasure.
Kind Regards,
Team Sole Bliss
Lovely shoes. Great service.
Sole Bliss is brilliant. The shoes are just so comfortable and they look gorgeous. I've bought several pairs of shoes, sandals and the best winter boots ever, and the customer service team are the best. Well done everyone.
22 April 2025
Reply from Sole Bliss
Hi Diana
Thank you for taking the time to share such lovely feedback! We're so pleased you're enjoying the comfort and style of your collection with us. Our team will be thrilled to hear your kind words about the service too!
Kind Regards
Team Sole Bliss
Efficient Service and Quality Shoes
The shoes arrived promptly and were well packaged. I needed to exchange one pair for a larger size and this was handled efficiently and I was kept informed at each stage of receipt and dispatch of the replacement pair.
22 April 2025
Reply from Sole Bliss
Hi Julie,
Thank you so much for taking the time to share your experience! We're delighted to hear that your shoes arrived promptly and that you were happy with our packaging.
We're especially pleased that our exchange process worked smoothly for you and that our team kept you well-informed throughout. Providing excellent customer service and making exchanges as easy as possible is really important to us.
We hope you're loving the fit of your new size and enjoying the comfort of your Sole Bliss shoes! Thank you for choosing us.
Kind Regards,
Team Sole Bliss
Always receive excellent service from…
Always receive excellent service from Sole Bliss. Placed an order and had a query so sent a message as I was travelling and it was difficult to make/receive calls. Received a very prompt reply which efficiently and politely dealt with my query. Very happy to buy from Sole Bliss
15 May 2025
Unprompted review
Reply from Sole Bliss
Hi Sarah,
Thank you so much for this lovely review! We're absolutely delighted to hear that you always receive excellent service from us.
We're especially pleased we could help you efficiently via message while you were travelling. Thank you for being such a loyal customer and for taking the time to share your positive experience!
Kind Regards,
Team Sole Bliss
I bought two pairs of shoes and they…
I bought two pairs of shoes and they did not fit. Width was OK, but the toe was so low that my toes were pressing hard against the top of the shoe. Unfortunately could not wear and had to return.
Insoles are fixed and do not allow to be replaced with podiatric custom insoles like in other brands.
22 April 2025
Reply from Sole Bliss
Hi Inna,
Thank you for taking the time to share your experience with us. We're sorry to hear that the toe height wasn't quite right for you - we understand how disappointing that can be when you're looking forward to wearing new shoes.
We appreciate your feedback about the insole design, as this helps us understand different customer needs. While our triple-layer cushioning system is built-in for optimal comfort, we recognize that some customers prefer the flexibility of removable insoles for custom orthotics.
We appreciate that not all shoes will work for every foot shape, so we'd love to help you find styles that might work better for you. Some of our designs have different toe box heights, and our customer care team can recommend specific styles based on your needs. Please feel free to contact us at customercare@solebliss.com or call +44 (0) 1923 227400 - we're here to help guide you to the right fit.
With our free returns and exchanges, there's no risk in trying different options. We're confident we can find something you'll love in our collection!
Kind Regards,
Team Sole Bliss
A delight to receive the shoes and…
A delight to receive the shoes and matching purse. It makes me feel wonderful to wear them as I’m comfortable and elegant!
22 April 2025
Reply from Sole Bliss
Hi Monica
Thank you for this lovely review! We're delighted to hear that your shoes and matching purse make you feel both comfortable and elegant - that's exactly what we aim to achieve.
There's nothing better than knowing our customers feel wonderful wearing Sole Bliss. Thank you for choosing us!
Kind Regards,
Team Sole Bliss
Reply from Sole Bliss
Thank you for your lovely review! We're so pleased you find the trainers comfortable and that delivery was prompt. We appreciate you choosing Sole Bliss!
Kind Regards,
Team Sole Bliss
Ingrid shoes are beautiful but noisy
I’m disappointed that my cream Ingrid shoes make a loud noise each time the heel strikes the ground when walking on hard surfaces. Even my husband said “What a racket” when I was walking on a pavement. The block heel is hollow as expected but the composite material used at the bottom of the heels does not muffle sound but seems to amplify it. I contacted Sole Bliss who told me a certain amount of noise is to be expected. I will have to incur further expense by having a cobbler change the heel tips for rubber in the hope the shoes will make less noise. As they are, I can only wear them on carpet. I didn’t expect shoes that cost £169 to have a problem I’ve never encountered on cheaper shoes.
23 May 2025
Unprompted review
Reply from Sole Bliss
Hi Ms Tidey,
Thank you for taking the time to share your feedback about the Ingrid shoes. We're sorry to hear that the heel noise on hard surfaces has been disappointing - we understand how frustrating this must be, especially when you love the style.
We appreciate you bringing this to our attention as it helps us understand how our shoes perform in different environments. The block heel construction can indeed create more sound on certain hard surfaces compared to solid heels, and we recognize this isn't ideal for all situations.
We'd love to help you find a solution. Our customer care team can discuss options with you, including recommendations for future purchases with different heel constructions that might work better for your needs. Please contact us at customercare@solebliss.com or call +44 (0) 1923 227400 so we can explore alternatives together.
We want you to feel completely happy with your Sole Bliss experience. We're confident we can help you find styles that will work perfectly for all your occasions.
Kind Regards,
Team Sole Bliss
I purchased the Mercy black suede shoes…
I purchased the Mercy black suede shoes priced £169. This is well above average cost but was willing to pay extra as the company claimed that these shoes were designed with superior arch support, cushioned foam and wide fitting. Unfortunately, while the shoes look lovely and are wide fitting, they are very uncomfortable to wear, offer no support and I am struggling to walk in them due to the pain and discomfort caused. I thought that perhaps the comfort would become more apparent over time, but unfortunately the discomfort has worsened as now my feet have developed corns and maybe predisposing the big toe to developing/worsening bunion. I can no longer wear these shoes and it is so expensive for what it offers.
I was fooled by the 5 star reviews on their website but would caution any buyer reading this - There is NO option for a buyer to submit a review directly on the company's website hence the notable discrepancy between the average 3.4 stars noted on Trust pilot v the company's website claiming 5 stars. They state that genuine reviews are done via reviews.io - I have submitted a review to reviews.io....let's see if it is included on their website.
In all honesty, this company offers false misleading advertising with no consideration, regard or indeed respect to their customers.
30 May 2025
Unprompted review
Reply from Sole Bliss
Hi Zoulikha
Thank you for sharing your experience with the Mercy shoes. We're very sorry to hear that they haven't provided the comfort you expected and that you've experienced pain while wearing them - this is certainly not the experience we want any customer to have.
We take your feedback about comfort and support very seriously, as helping women find pain-free, comfortable footwear is at the heart of what we do. However, we appreciate that not every shoe will work for every foot, which is why we encourage customers to try shoes indoors during our 30-day returns period to ensure they are comfortable. If customers find shoes uncomfortable during this time, we do not advise that they continue to wear them. We instead encourage customers to contact our customer care team who can help you exchange to a style that might work better for your feet.
We’d very much like to speak with you directly to offer personalised recommendations tailored to your specific comfort needs. For future purchases, please contact us at customercare@solebliss.com or call +44 (0) 1923 227400 to talk to our fit specialists.
Regarding our reviews, we do use reviews.io for verified purchase reviews to ensure authenticity, and all genuine reviews - both positive and negative - are published. We value honest feedback as it helps us improve.
We want to make this right and ensure you have a positive experience with Sole Bliss moving forward. We're confident our team can help guide you to styles that will work better for your specific needs.
Kind Regards,
Team Sole Bliss
Very very disappointed ☹️
I bought a pair of low heeled court shoes in cream and a matching handbag as I was attending a garden party at Buckingham Palace on 20th May ‘25. I had read that some members of the Royal family favour them and thought if it’s good enough for them……. I read the guidance on wearing them on carpet etc and followed it, I thought the shoes would live up to their hype. I was wrong!! Wearing them on carpet etc was very different to wearing them walking and standing on pavements for hours. My feet were so painful and I actually walked back to my hotel in my stocking feet. I contacted customer service but found the reply incredibly patronising and equally unhelpful. On the upside, the handbag behaved impeccably!
20 May 2025
Unprompted review
Reply from Sole Bliss
Hi Alison,
Thank you for sharing your experience with the Ingrid court shoe.
We're very sorry to hear that they didn't provide the comfort you needed for such an important occasion, especially after hours of walking and standing on pavements. We understand how disappointing and painful this experience must have been.
We sincerely apologise that our previous customer service response felt patronising. This is absolutely not the level of service we aim to provide, and we take this feedback very seriously. Every customer deserves helpful, respectful support. Your feedback will help us understand where we need to improve, both in our products and our customer service approach. We're committed to learning from experiences like yours to better serve our customers.
We're delighted to hear the handbag performed perfectly for you! We genuinely appreciate you taking the time to share both the positive and negative aspects of your experience.
Should you ever consider shopping with us again in the future, we would love for you to call us at +44 (0) 1923 227400 for personalised advice from our fit specialists. They will be able to recommend styles best suited to your specific needs, taking your previous experience into consideration.
Kind Regards,
Team Sole Bliss
The best kept secret
The most wonderfully comfortable shoes. I don't have wide feet but I do have sensitive souls and these shoes are not only stylish but unbelievably comfortable. Absolutely fantastic. Thank you
24 May 2025
Unprompted review
Reply from Sole Bliss
Hi Susan,
Thank you for this wonderful review! We're thrilled that you find our shoes unbelievably comfortable and stylish.
We love that you've discovered how our shoes work for sensitive soles too - proof that our comfort benefits all women! Thank you for sharing the 'secret'!
Kind Regards,
Team Sole Bliss
Do not buy these shoes if you aren’t in…
Do not buy these shoes if you aren’t in the uk. None of the taxes or duties were included in the cost, so I ended up having to pay 27 percent of the total cost additional for these charges. They also won’t give measurements, so there is no way of making sure the shoes will fit if ordering online, and offer no return shipping. Huge waste of money.
23 May 2025
Unprompted review
Reply from Sole Bliss
Hi Chelsea
Thank you for taking the time to share your feedback about your international order experience. We're sorry to hear about the confusion regarding duties and taxes, and we understand how frustrating this additional cost must have been.
We want to clarify our international shipping process to help other customers: We ship all international orders on a 'Delivered Duty Unpaid' (DDU) basis, which means UK VAT is deducted from your order total at checkout, but local duties and taxes are paid separately to the courier upon delivery. Our website requires customers to tick a confirmation box accepting these taxes and duties charges before proceeding to checkout, and we show estimated duties and taxes so customers can see what to expect.
Regarding measurements, due to our innovative design featuring internal stretch panels that accommodate different foot widths, we're unable to provide exact measurements as the shoes adapt to each individual foot shape. However, our customer care team is happy to provide detailed guidance and fit advice for any style. We encourage international customers to contact us at customercare@solebliss.com or call +44 (0) 1923 227400 before ordering for personalised recommendations.
For returns, you can choose your preferred courier - we find Canada Post is typically the least expensive option. Additionally, you can apply for a refund from the Canada tax office regarding the duties and taxes paid, which may help recover those additional costs.
We're committed to improving the international shopping experience and making our processes clearer for customers worldwide.
Kind Regards,
Team Sole Bliss
Yes they are comfortable but poor quality for $300+
At first I was excited to find this shoe store and brand. I work in NYC and wear sneakers most of the time because I have to walk a lot so it’s hard to find dressier shoes that are comfortable for work and client meetings that aren’t sneakers. I purchased 2 pairs of shoes at the hefty price tag of $668 total. When I received my order, I was quite disappointed with the quality of the shoes. They didn’t look like they were the best quality materials and the assembly was poor. I decided to return the low kitten heel immediately because it looked like a cheap shoe you could buy on Amazon for $40 not $315. I kept the platform which admittedly I did like because the heel was very comfortable, however after just 1 wear for dinner, the soles are coming apart. I emailed Sole Bliss customer service and was met with disdain and poor communication. In fact they have decided after 2 interactions to not respond to my messages or concern about the shoe quality and my concern that after 1 wear the sole on the left foot is coming apart. The simply replied with we never have any complaints about our quality and basically it’s me not them. They will not provide any compensation or at least attempt to fix the issue with a shoe that is defective. Terrible customer service and for spending $345 on these shoes, I can I say I would never recommend them to anyone and I would NEVER BUY FROM THEM AGAIN!!!
And an FYI… Take notice of the negative reviews on this thread!!!! Their responses should tell you everything you need to know about how they handle customer service. POOR, POOR, POOR!!! No accountability and placing blame on the customer instead of addressing the product issues. That’s part of being in business Sole Bliss. You can’t ignore the complaints or quality control issues. Not every order will be perf we and it’s how you handle your customers complaints that sets you apart from a poor business to an excellent business. Quality control is a reality in any business and if a customer is emailing you regarding the sole of the shoe separating after 1 wear and provides images of the issue, and you brush it off and provide no solution, you’re not a true business. Revolve and many other major retailers would never handle QC this poorly!! They also keep referring people to read the reviews on their site, which quite frankly I think are bogus from some site that you’re not able to leave your own review at a paying customer.!! A major BE AWARE OF THIS UNSCRUPULOUS COMPANY!!
14 May 2025
Unprompted review
Reply from Sole Bliss
Hi Lucy,
Thank you for taking the time to share your feedback. We take all customer feedback seriously and have thoroughly reviewed your concerns with our team.
We sincerely apologize that our previous email responses did not meet the standard of customer service that you expected. We understand how frustrating and disappointing it must have been to feel dismissed and unheard and this is not the experience we want any customer to have, and will be taking your feedback on board.
However, having thoroughly examined the images you provided, our artisans confirmed that what you've described are minor cosmetic variations typical of handcrafted shoes, not structural defects that would affect wear or longevity. What you highlighted in the photos are normal construction seams in our platform sole assembly - standard manufacturing characteristics where different components are joined together as part of the structural design.
Our shoes can occasionally have slight variations that are hallmarks of genuine handmade craftsmanship rather than mass production. All our products go through several stages of thorough quality control both at our artisan factories and with our warehouse team before being sent out to customers, and we never send shoes that we consider to be anything other than the premium quality we pride ourselves on.
Regarding the pair of kitten heels that you received a refund for, our specialized construction process uses top quality, ethically sourced Italian and Spanish leathers, specialised comfort technology, and artisan craftsmanship, and this engineering is what differentiates our shoes from mass-market alternatives.
We stand behind the quality and craftsmanship of our handcrafted shoes and are confident in their durability and construction. If customers have concerns about the condition of the shoes they receive, we encourage them to contact us at customercare@solebliss.com or +44 (0) 1923 227400 before wearing the shoes for personalized assistance.
Kind Regards,
Team Sole Bliss
No good for a high instep
October 2024 I was looking for comfy Winter Boots in Leather saw Blizzard on Sole Bliss Website . I have a wider foot high instep ( no bunions) website stated wide toe box/ fit . Beautiful High Quality Boots whilst the length was great sadly not an earthly I could get them zipped up past my high instep . Gutted as I’d high hopes of an alternative to my go to Brand of Ugg . Returned the next day for a refund.
17 October 2024
Unprompted review
Reply from Sole Bliss
Hi Flora,
Thank you for taking the time to share your experience with the Blizzard boots. We're sorry to hear that they didn't accommodate your high instep, and we understand how disappointing this must have been when you had high hopes for finding a comfortable winter boot alternative.
While our boots feature wide toe boxes to accommodate wider feet, the instep height can vary between different foot shapes and our boot designs. We appreciate your feedback about this fit challenge, as it helps us understand the different accommodation needs our customers have.
For future reference, our customer care team is always available to provide detailed fit guidance before ordering, including specific advice about instep accommodation for different styles. We encourage customers to contact us at customercare@solebliss.com or +44 (0) 1923 227400 for personalized fitting recommendations.
We're glad we could process your return quickly and hope you might consider trying some of our other styles that are more appropriate for a high instep. Thank you for giving Sole Bliss a try, and we appreciate your honest feedback.
Kind Regards,
Team Sole Bliss
Great returns service
Trainers not wide enough returned twice for first bigger size then for wider size.
20 March 2025
Reply from Sole Bliss
Hi Peter,
We're pleased that our returns process worked smoothly for you when trying different sizes to find the right fit. We appreciate that not all shoes work for every foot shape, and we're glad our flexible returns policy allowed you to try different options without hassle.
Kind Regards,
Sole Bliss
Sole bliss? Heel agony!
Sole bliss? Heel agony!
I bought a pair of prince loafers (well they sent the wrong shoes first...) -expensive at nearly £200,- they felt fine on first try, inside the house, but later after a longer walk using the metro etc, they rubbed so badly on my heel that the foot got badly infected,- I contracted cellulitis.
On return to sole bliss, they say nothing is wrong, as one of their staff tried them on and couldn't notice anything...and would I like a £50 voucher to buy more shoes within the next 3 months.
No refund offered.
Don't waste your money on sole bliss. You won't get it back.
Why would I want £50 to buy more of their shoes ?
Do they really expect me to throw more money at them after such a bad experience, both with the shoes and customer service?
30 April 2025
Unprompted review
Reply from Sole Bliss
Hi Miriam
Thank you for sharing your experience with the Prince loafers. We're very sorry to hear about the heel rubbing issue and that our customer service response did not meet your expectations.
We sincerely apologize that you feel we didn't handle your concerns appropriately when you contacted us. Every customer deserves to feel heard and supported, especially when experiencing discomfort with their shoes.
We appreciate that not all shoes will work for every foot shape, which is why we encourage customers to wear them at length on carpet multiple times over the course of our 30-day returns period to ensure extended wear would still be comfortable, before wearing them outside.
We take all feedback about fit and comfort seriously, as helping customers find pain-free footwear is at the heart of what we do. Unfortunately, our team could not find any faults with the shoes you sent back to us and once shoes in top condition have been worn outside we are unable to accept them back for a full refund.
However, we recognize that what feels comfortable during initial indoor wear can sometimes feel different during extended outdoor use. This is why we offered the £50 voucher as a gesture of goodwill, along with the offer to provide personalised advice tailored to your specific foot needs to help find the style and fit that would be most comfortable for you.
We appreciate your feedback and are committed to learning from experiences like yours to better serve our customers.
Kind Regards,
Team Sole Bliss
I bought a pair of shoes that arrived…
I bought a pair of shoes that arrived today. I tried to contact customer service before & after my purchase . The shoes gap a bit, & I had questions about other styles that might fit differently…. However , customer service has never replied to my phone calls or emails . I am very disappointed
times before my p
23 April 2025
Unprompted review
Reply from Sole Bliss
Hi Kyle
Thank you for bringing this to our attention. We sincerely apologise for any confusion about our response times.
Our customer care team is based in the UK, so our opening hours are 6am-12pm EST time. The calls you made were over a UK bank holiday weekend when our office was closed. We did reply to your first email the next working day with detailed answers to your questions and an explanation for the delayed response.
We understand it can be frustrating when you have fit concerns and want immediate guidance, especially about gapping and recommendations for other styles. However, we hope this clarifies the timing and that your questions have now been resolved.
If you have any additional questions or need further assistance with your fit concerns, please contact our customer care team at customercare@solebliss.com or +44 (0) 1923 227400 during our operating hours. Our team includes fit specialists who can provide personalized advice about styles that might work better for your specific needs. We're committed to helping you find the perfect fit!
Kind Regards,
Team Sole Bliss
Love these boots
I bought this boots as I was going on a trip to Norway, where they were perfect for the wet weather. They fit well and are warm and snug even without socks. My only grip would be that the zips are on the outside of the leg which can make them a little difficult to do up sometimes.
18 February 2025
Reply from Sole Bliss
Hi Barbara
Thank you for this lovely review! We're so pleased the boots were perfect for your Norway trip and kept you warm and snug in the wet weather.
Thank you for the feedback about the zip placement - we appreciate all customer insights. We hope you had a wonderful trip with comfortable feet!
Kind Regards,
Team Sole Bliss
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