The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... See more
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Review summary
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The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... See more
Company details
Written by the company
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Contact info
South Africa
- solencostore.com
4.8
Excellent
613 reviews
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Replied to 75% of negative reviews
Typically replies within 24 hours
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Professional and fast.
I needed a remote for an older model of a Meaco fan. Not only did Solenco have it in stock, they delivered it at my door within 24hrs. Great service.
7 January 2026
I received the filter on time
I received the filter on time, but when I fitted it, the light still showed yellow. I called Solenco and the consultant told me the sensor probably needed to be replaced, but I should first try blowing onto the sensor with the hairdryer, which I did (cool function). But it still showed yellow afterwards. I already had the machine serviced by you once before because of a faulty sensor, and now have to do it again!. It's a very costly air purifying system, with the regular change of air filter, and faulty sensors. If I would have been told that at @Home, where I purchased it, I wouldn't have bought it.
7 January 2026
Reply from Solenco
Hi Maike,
Thank you for taking the time to share your experience, and we’re sorry for the frustration this has caused.
We’re glad the replacement filter reached you on time, but we understand how disappointing it is when the indicator does not reset as expected, especially given that you’ve previously had the unit serviced for a sensor-related issue. That’s certainly not the ownership experience we aim to provide, particularly for a premium air purification system.
The filter indicator is linked to a usage and air-quality sensor, and in rare cases the sensor can become faulty, which may cause the light to remain yellow even after a new filter is fitted. While troubleshooting steps like cleaning the sensor can sometimes help, it’s clear in your case that this has not resolved the issue.
We’d really like the opportunity to put this right for you properly. Please could you email us at info@solenco.co.za with your details, referencing this review, so we can arrange a full assessment and resolve the sensor issue as quickly as possible.
Thank you again for your feedback, it helps us improve both our products and the support we provide.
Kind regards,
The Solenco Team
Good advice and quick delivery
6 January 2026
The goods arrived at the allotted time
The goods arrived at the allotted time, purchase was simple. The purifier is efficient and the humidifier silent and leaves no water lying around it.
5 January 2026
MeacoFan 260C cordless TOPS !!
Purchased this second MeacoFan 260C because the first one was performing well - good battery life, very portable.
Delivery within two hours of placing order !! Very impressed.
5 January 2026
Excellence
Excellent products.
Excellent customer service.
Excellent, speedy delivery.
What's not to love!
5 January 2026
The order process was easy and product…
The order process was easy and product was delivered within a reasonable time
5 January 2026
Good communication quick delivery
17 December 2025
Excellent service and product
Order was processed quickly and smoothly. Regular updates were provided. Excellent product, was on special too 👍 First class experience, thank you!
22 December 2025
Very promt hassel free delivery.
9 December 2025
Amazing!
Ordering was simple. Delivery was super impressive. And my mind boggles at how powerful this little beast is! Only had it 1 week and don't know how I survived without it before.
15 December 2025
Tiny, but powerful!
It is tinier than expected. The size worried me, I was concerned it wouldn't be powerful. Well, we were pleasantly surprised by this little fan. It has a number of power levels. And it is powerful. We are more than satisfied.
2 December 2025
Keep up the customer relations!
When I indicated that I required the item sooner, Brendan at Solenco went out of his way to ensure that the fan ordered got to me faster.
I also received a follow up call from Solenco after receipt of the fan.
The company was easy to deal.
11 December 2025
Damaged box and filters
I received my order and the box and filters were squashed.
I took a picture and sent the picture to the what's app number.
I was contacted by Solenco and a new box of filters were delivered to my door.
Thank you for excellent service.
27 November 2025
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