Solenco Reviews 614

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpfulness and responsiveness of the staff, who provide good advice and ensure a smooth ordering process. Many people highlight the excellent service, noting its efficiency and the personalized approach received. The products are frequently described as high quality, effective, and durable, with many reviewers expressing satisfaction with their performance and low energy consumption. Reviewers are particularly impressed with the fast and efficient delivery, with many orders arriving sooner than expected. However, some customers also noted issues with delivery services, experiencing delays or squashed boxes upon arrival. A few other people also felt that communication regarding delivery status was lacking, leading to frustration, and some reported receiving incorrect or faulty items, such as a remote with a dead battery or a product with a recurring sensor issue.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the quick and efficient delivery times,... See more

Service

People report positive experiences with service, often describing it as excellent, quick, and efficient.... See more

Order

Reviewers mention positive feedback about the ordering process, highlighting it as effortless, easy, and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers expressing satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... See more

Rated 5 out of 5 stars

The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... See more

Rated 5 out of 5 stars

I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... See more

Rated 5 out of 5 stars

I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... See more


Company details

  1. Appliance shop

Written by the company

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

614 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Staff are very helpful

Staff are very helpful. New legee 8 is a big improvement on the 688. Cleans way better. I still find that it battles with stains like coffee or tea spill drops specially if they are on the edge of the room. Have to say it copes with all the hair and sand very well, which is the major benefit for me. I run feral cat programme and also have very hairy dogs. We live on the coast in the desert. No lawn, Just sand.

27 October 2025
Rated 5 out of 5 stars

Awesome service!

Easy to find the relevant item, stock available, easy payment, super quick delivery! What else can a client ask for? Keep up the good standard.

3 November 2025
Rated 5 out of 5 stars

Well done!

Well.... all I can say this company is the best.... on customer and after sales service. I order online Friday morning and was delivered same day!

17 October 2025
Rated 5 out of 5 stars

A fantastic company

It is an absolute pleasure to deal with Solenco. I have a Meaco fan that stopped working and in just over a week it has been collected from Knysna, repaired in PE and returned in perfect working order. The service they provide is amazing, and yes the Brands they sell are more expensive than the regular brands, but they are high quality brands backed by excellent service. So unique for South Africa. Well done Solenco!!!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Always the best service

Always the best service. I added a product to my "notify me" as it was out of stock, received the email when it was restocked, placed my order and received constant updates on the status of my delivery which arrived on time. Always a pleasure shopping with Solenco.

1 October 2025

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