Brother Industries Reviews 306

MFC-L5705DW is not Apple air print compatible. Don't buy this expensive printer.

I bought a P-touch labeler. Every time I print a label, a blank inch of tape comes out that has to be cut off.
I contacted Brother about it (because I could not find how to make it stop in the manual) and they said it is in the design of the product.
So it’s a stupid design that wastes about half of your labeling tape.

Had a laserjet from Brother in the house for the last 4 years. Not massively heavy users but moved away from inkjet during lockdown for reliability. To be fair, it has worked very well until now, when it has started showing a "No Toner" error. Printer showing all cartridges as 40% plus full. Printer also notices if you take any of the cartridges out, so it can see the cartridges fine.

Looking on line, this seems to be a common error. I tried the stuff suggested on line to no avail, so I contacted the web chat. Went through various diagnostics but, while off verifying one of the things (are the cartridges genuine) the agent signed off by leaving a link to replace the cartridges. £330. New printer £350...

So I went back on and got a different agent. Seems it might be that the toner cartridges are too old. 38 years working and never heard that one before.

No input on finding out if one or all are not working.

"If I buy new cartridges and the printer still doesn't work, do I get a refund?"

"We can escalate that." No "yes or no".

So I could spend £300 on new toner and find out the error is actually with the printer, with no guarantee of getting the £330 back if it turns out its a problem with the printer rather than the toner cartridges.

Given how common the error seems to be you'd think they'd be adept at diagnosing the exact cause of the problem.

Maybe they're just more interested in punting consumables?

I have a Brother printer MFC-J6940DW which is an absolute lemon. It eats ink, keeps printing poorly and needed you to clean points which costs you with ink. Local supplier here are no better. They called and charged me $85 for visit to look at it , print after cleaning heads only for it to go badly again within the week. They have had machine now for over a week to replace heads which they advise Brother have approved and just waiting for parts. Have the parts been sent ? Have asked and they do not know.
Absolutely a lemon. Paul NT

Worst customer service I have ever encountered. The people don't know their product, barely speak English, transfer you multiple times to other people that are just as clueless and then give you another phone number to call which has a 2 hour wait time. Their chat options wants you to give your credit card information & give them money before you can continue. The printer is great, unless you need service, then you have to junk it and get a different brand.

I wondered why these printers were so cheap. Now I know. Warning- if you purchase a Brother inkjet printer, it is set to self clean at RANDOM TIMES for some reason that cannot be prevented, worked around, reset, or set to a more convenient schedule for any reason. Our shiny new printer wakes us and our children up in the middle of the night, early in the morning, just randomly, cleaning itself. Even if we cleaned it that day. Even if we are printing regularly.
And this is how I learned their customer service is 100% useless. Despite me clearly explaining the issue over HOURS on chat and then an hour on hold on the phone, they refused to do anything but take me through their script, a series of useless troubleshooting steps, then repeated the answer easily googled online (which they could have started with): nope. We programmed it this way. Deal with it. When I asked why this couldn’t happen say, in the middle of the day, or at a time we choose, or just not while we are sleeping, the answer was, meh. Weird. And the printer search begins again.

On 10/11/24 shortly after I had upgraded my Mac computer to the MACOS 15.0.1 operating system my MFC-J985DW printer/scanner could no longer be accessed using your latest version of the iPrint&Scan app that I downloaded from the Apple App Store. I went to the download section of your website to see if Brother had an updated driver for that Mac operating system and there was no update. I then called support twice to seek assistance with restoring access to my Brother printer using my computer. The first call lasted 1 hour, 14 minutes and 42 seconds. The person I spoke with had absolutely no idea how to help me and it was obvious from the conversation he was either talking to another person in technical support or using a messaging app to attempt to get assistance. The entire conversation and the steps I performed on my computer were an absolute waste of time and he eventually hung up on me. I tried subsequently to find the information I was seeking by searching on the Internet. After approximately 2 hours of searching the Internet and finding no solution, I decided to call customer support again. The second time the female person I spoke with had such an accent it was impossible to understand her, so I interrupted her and told her I need some specific answers. I asked her to ascertain if Brother had a driver update for MACOS 15.0.1 or 15.0. Again she apparently either spoke with or used your internal messaging system to ask, I guess, someone in technical support if there was a driver. She told me there was none. I then asked her if Brother would be releasing an updated driver in the future. She again spoke/messaged to seek assistance for someone in technical support. She said that Brother would not be releasing an updated driver in the future.

Atrocious customer support. I’m pleased with the printer I bought. My WiFi modem was switched and I learned I needed to uninstall and reinstall it. I learned this NOT from BROTHER customer support because they don’t offer any. I’ve been told 7 different times that someone would call me back. NEVER happened, not once. I guess they only sell things but have no concern for the people who pay for them. Unprofessional, cheap and shameful business practice. When I need a new printer, I’ll choose a different company that gives a care about supporting their customers.

I owned a Brother MJC J1205W All in one printer for 4 years. I paid, on time, every month, $10.86 for the ink subscription. I received one black ink cartridge during that time. Honestly, the ink cartridges last a longer time than if you buy them separately. However, my color cartridges' ran out and I had not received the new ones which were supposed to arrive before the old one emptied. I sent them a message letting them know and was told that their look into my machine showed I had 57% ink left in the color. I offered to take a video and scan in the pages that came out showing the lack of color and just lines. They said they couldn't do anything about that because they showed 57%. So I basically gave them over $500 for one black cartridge and to have a printer that I cannot use. They claim that the ink is based on the number of pages you print. So if you are printing high color resolution pages your ink will run out thus rendering your printer useless until you can print more pages. This is a total rip-off. I purchased a different brand, with ink that I can control and cancelled the Brother which again is totally useless to me now.

I bought a Brothers labeler 2018, model P touch D210 and one day last year it just stopped working. This is a device that lives in my pantry and I use it infrequently. I contacted Brother to be told, well they don't last forever or something to that extent. So like an idiot, I bought another one and yep, 1 year later it stopped working. It is still warranty so when contacting customer support at brother, they refer me to "technicians" in my area which I contacted and none responded. So yet another useless piece of electronic will go to the recycling center. Needless to say, I will not be buying any Brother product ever. I gave it a two star rating because I really like the printer.

I have a HL-2375DW. It's new, I've printed a few hundred pages. Suddenly has an error message saying that the toner needs to be replaced. I am certain it should still be able to print but it refuses. After much frustration and googling I found out about the "toner continue mode" that lets the printer continue printing until it is out of toner. I change the setting and of course it prints fine and legibly without a toner change. I don't think there is anyone in the world who wants their printer to stop printing before it has run out, that's what a printer is for... I won't buy another Brother printer.

I bought a laser printer and was having trouble so I contacted Brother who offered me a 3 year plan that included monthly cleanup support for my computer. I called the number they gave me each month for 7 months and then, all of a sudden, the number was no longer in use. It had been disconnected. I tried in vain to contact Brother about this. It was very difficult to get a hold of them. Once they were to call me back and never did, then when I got someone they disconnected me. Finally, I went to their LiveChat and was told to give a credit to get more information and I would be charged $1.00. I started this process but then deleted my information and never submitted it. Yet, withing a couple of minutes they charged my card $63.00. I received an alert from my credit card company and they immediately cancelled the card and removed the charge. Naturally, I will no longer use a Brother product.

want to buy a printer from brother? forget it!!!!!!!!!!!!!!!

We purchased a HL-L2400DW printer and wish we hadn’t. Setup is convoluted, time consuming and took multiple attempts. Toner cartridge died on day 1 after less than 400 standard copies. Buttons only work intermittently, including the power button, so we had to turn it off by pulling out the cord. Printer Wifi constantly disconnected but other devices remained connected.
Customer service is truly abysmal and has chewed up >10 hours of our time so far. Multiple emails back and forth, most with someone who was very rude and who ignored four separate requests to pass me onto his supervisor and to put me in contact with their complaints department (there is no complaints contact on their website). They refused to replace the printer because it wouldn’t print the report they wanted (due to it being faulty and not printing!!). We can’t even leave a negative review on their website because they reject any review they don’t like, even when it meets all their specifications. You’re also not permitted to review their customer service, which is very telling, even though your after-purchase care is part of your experience of their products. Do not purchase a product from this company!

I bought a little all in one brother printer for couple hundred dollars. This thing is so perfect, I’ll never buy anything else. The software is an absolute dream! Very happy all the way around!

There is NO CUSTOMER SERVICE. We were trying to connect our brand new Brother printer. 4 days later, got connected for 2 days, then nothing.
They sent us a new printer. I asked for help and received NOTHING. NOTHING.
NEVER BUT A BROTHER PRINTER.

I call Brother Print Support , Angel was on the chat , My network connection was lost , she asked what did I to resolve it I said I am using Macintosh Ventura 13.6.6 I started my laptop my Brother printer my gateway and router , I reconnect network cables and tried to use USB non of them worked . She started taking time after 4 ,5 Minute she came back asking more questions then gone for another long pause and ask me to download Brother support center ,I tried but driver was not applicable so I couldn't , I replied back nothing . I asked her this is my work printer please help , nothing . I told her I have been using this printer quite a long time now and time to time I run in to this problem and colleges find a solution rapidly . Why is this one taking so long , If you feel yo can not help please find someone for me because I need this to get going , still nothing from her , after half an hour she disconnects herself and left . Quite unprofessional .

We purchased an All-in-One Brother large format printer and were initially disgusted with the ink consumption, going through over $500 in ink in only a few months. Several calls to customer service resulted in them sending a set of free cartridges...but the printer drank them like a drunk on a bender. SO...more calls and up the chain to the top tech guy resulted in them admitting we had a lemon and sent us a new printer...which has worked FLAWLESSLY, with very stingy ink usage. We were told to just recycle the other one, which we did. SO...I am impressed with the quality now that we have a good one, and ink consumption is now excellent

Torn! I really like this printer...when it's online and working. Problem is it is ALWAYS going offline and will not come back online without reinstalling. I have tried to get support from brother and this has been a NIGHTMARE! On 2 occasions have been hold for over on hour with no communications. Went to email support and they suggested phone support. Explained why I wouldn't do that and they "scheduled" a callback for someone at Brother to contact me. They gave me a 2 hour window for the callback, which was 2 weeks ago and still no callback. I've never seen such disregard for a customer (or at least "was a customer"). They stuck me on this one, but I'll never purchase anything else made or marketed by Brother.