Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
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Review summary
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Reviews shaping this summary
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
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Company details
- Central Heating Service
- also in
- Electrician
- Gas engineer
- Gas installation service
- Mechanical Engineer
- Plumber
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
335 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Response and quality of work, second to none.
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer, Harry, out within the hour. By 4:30pm, Harry had discovered and repaired the gas leak and had my gas heating back on.
I found their quick response exceptional, thank you Colm, and will definitely be using this company in the future.
24 February 2026
Unprompted review
Reply from solv Group
Thank you so much Peter for taking the time to leave such a detailed review. We’re delighted to hear you were happy with both the response and the quality of work.
Situations like this can be extremely stressful, so we’re really pleased we could get an engineer out quickly and have everything safely resolved the same afternoon. Harry and Colm will be delighted to hear your kind words.
Thank you for choosing solv, especially as a new customer — we really appreciate the trust and look forward to helping you again in the future.
Warm regards,
solv
Boiler service
Boiler service
The gentleman came on time
Did a great job
Very helpful
Would recommend
8 January 2026
Reply from solv Group
Thank you John for taking the time to leave us such a lovely review. We’re delighted to hear the engineer arrived on time, did a great job, and was helpful throughout your boiler service. Your recommendation really means a lot to us.
Warm regards,
solv
Good service
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good experience.
23 January 2026
Reply from solv Group
Thank you for your five star review.
We’re glad to hear you were happy with the service and that everything was completed on time, including the boiler service and safety checks. Thanks as well for highlighting your overall positive experience — it’s much appreciated.
Warm regards,
solv
Excellent service as always
Excellent service as always. Arrived on time, completed the work promptly and without any fuss. Have used this company for approximately 5 years and will continue to use them in the future
10 February 2026
Reply from solv Group
Thank you for the great review.
We’re really pleased to hear you’re happy with the service and that our team arrived on time and completed the work efficiently. Your continued support over the past 5 years means a lot to us — thank you for choosing solv.
Warm regards,
solv
Reply from solv Group
Thank you for your review!
We’re really pleased to hear you found our service punctual, efficient and effective. We appreciate you taking the time to share your feedback and look forward to helping again whenever you need us.
Warm regards,
solv
Noting was too much
It was all do in away that nothing was to much just so professionally they way the guys started and finished the job to a t would highly recommend these guys to anyone looking a job done 100%
13 January 2026
Reply from solv Group
Thank you so much Robert for taking the time to leave such a lovely review!
We’re delighted to hear that the team carried out the job so professionally from start to finish and that nothing felt like too much trouble. That’s exactly the level of service we aim to deliver every customer, every time.
Your recommendation really means a lot to us — thanks again for choosing solv!
Warm regards,
solv
Reliable
Easy to book online, extremely reliable, very pleasant and knowledgeable engineers, turn up on time
9 February 2026
Reply from solv Group
Thank you for taking the time to leave such a great review. We’re delighted to hear you found the booking process easy and our engineers reliable, knowledgeable, and punctual. Your feedback really means a lot to the whole team, and we appreciate you choosing solv.
Warm regards,
solv
Reply from solv Group
Thank you Cherry for your recommendation. We’re glad to hear the team arrived on time and carried out the work efficiently. We really appreciate you taking the time to leave a review.
Warm regards,
solv
Reply from solv Group
Thanks for taking the time to leave us a review 😊
We’re really pleased to hear you found our team friendly and efficient during your boiler service. We appreciate your feedback and look forward to helping again whenever you need us.
Warm regards,
solv
Personal attention and sympathetic…
Personal attention and sympathetic understanding of our needs so felt listened to and advice given thoughtful and helpful
Work carried out at agreed time and excellent job done
Follow up appreciated
22 December 2025
Reply from solv Group
Thank you so much Lorna for taking the time to leave this review. We’re really pleased to hear that you felt listened to and supported throughout, that’s something we place a lot of importance on.
It’s great to know the work was carried out as agreed and that the follow-up was appreciated. Thanks again for choosing solv, we truly value your feedback.
Warm regards,
solv
The service was very good but I had to wait a week.…
The service was very good but I had to wait a week to get a new fuel pipe for my boiler, leaving us with no heating for that time.
19 December 2025
Reply from solv Group
Thank you, Philip, for taking the time to leave your review, we appreciate your positive comment about the service provided.
We’ve looked back at the job notes to better understand your feedback. Your booking was made via our website on the 15th, and we attended to carry out the repair on the 19th, so the turnaround was 4 days. At the time of booking, your notes advised that everything was working ok and that you were leaving the property on the 22nd and would appreciate this resolved before then – which we were glad to be able to do.
Unfortunately, during what is a very busy time of year, our repair slots for the following couple of days were already fully scheduled, and this was the first available appointment. As the booking came in after hours on the 15th, the booking was arranged and confirmation email sent on the morning of the 16th confirming the callout for the 19th. We would always encourage customers to contact us if their situation changes or becomes more urgent so we can review options where possible.
Should you have any further concerns or feel that any of the above isn’t correct, please feel free to get in touch with us directly so we can discuss this with you.
Warm regards,
solv
Fast friendly and efficient.
Fast friendly and efficient service at cost effective prices.
2 January 2026
Reply from solv Group
Thank you for the great feedback James.
We’re really pleased to hear you found our service fast, friendly and efficient, and that you were happy with the pricing too. Your recommendation means a lot to the whole solv team. If you ever need us again, we’re always happy to help.
Warm regards,
solv
Excellent
Speedy telephone response, engineer turned up when he said he would and resolved boiler failure promptly. Engineer was friendly, professional, and provided reassurance and guidance. Overall and considering that the boiler failed out of normal working hours and just before Christmas I was impressed and delighted with the service I received from the Solv team.
20 December 2025
Reply from solv Group
Thank you so much for taking the time to leave such a detailed five-star review ⭐
We’re delighted to hear that our team was able to respond quickly and get your boiler issue resolved promptly - especially out of hours and at such a busy time of year just before Christmas. It’s great to know our engineer’s professionalism, friendliness and reassurance made a difference.
Your kind words mean a lot to the whole solv team. Thank you for trusting us, and please don’t hesitate to get in touch if we can help again in the future.
Warm regards,
solv
I am very happy with the service and…
I am very happy with the service and would highly recommend the company.
14 January 2026
Unprompted review
Reply from solv Group
Thank you for the lovely review!
We’re delighted to hear you’re very happy with the service, and we really appreciate the recommendation. Thanks for choosing solv, we’re always here if you need us again.
Warm regards,
solv
The guys were calling to detect the…
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return the next day to complete the job due to the unfamiliar boiler. Very happy to report that there is no longer the very strong omission of fumes when boiler switched on. I was mindful that both days were extremely cold conditions for the guys to be working in, and am very grateful for work done, including in the cold weather. Thank you.
10 December 2025
Reply from solv Group
Thank you Robert for taking the time to leave such a detailed five-star review.
We really appreciate your patience while our engineers tracked down the issue on an older oil-fired boiler. As you mentioned, it wasn’t a straightforward job, so returning the next day was the right call to make sure the problem was fully resolved and, most importantly, that the boiler was running safely.
We’ll also be sure to pass on your kind words to the team - they’ll be delighted to know their efforts were appreciated.
Thanks again for choosing solv, and please don’t hesitate to get in touch if you ever need us in the future.
Warm regards,
solv
As far as I could tell the service was…
As far as I could tell the service was all that I expected and required - and it was delivered punctually.
5 January 2026
Reply from solv Group
Thank you Simon for taking the time to leave a review and for your kind words about the punctual service, we’re really glad to hear everything met your expectations.
We’re always looking to improve, so if there’s anything at all we could have done to make your experience a five-star one, we’d genuinely love to hear your thoughts. Your feedback really helps us fine-tune our service.
Thanks again for choosing solv, and we’d be happy to help again anytime.
Warm regards,
solv
Reply from solv Group
Thank you for taking the time to leave us such a great review 😊
We’re really pleased to hear that your boiler repair was carried out promptly and to a high standard.
Did you know we do more than boilers? We also provide plumbing and electrical services.
If you ever need us again, we’re only a call away.
Warm regards,
solv
Great service would use again
17 January 2026
Reply from solv Group
Thanks so much for your kind review!
We’re really pleased to hear you were happy with the service and would use us again. If you ever need us in the future, we’re only a call away.
Warm regards,
solv
Excellent service as always from SOLV
Excellent service from an obviously very competent engineer.
15 January 2026
Reply from solv Group
Thank you John for your kind words and continued support.
We’re delighted to hear you received excellent service and that our engineer’s competence stood out.
Thanks again for choosing solv!
Warm regards,
solv
Two engineers
Two engineers, both amiable and skilled, arrived punctually to conduct a thorough inspection and testing of the gas boiler and fireplace. Their professionalism is a great asset to your company.
11 January 2026
Unprompted review
Reply from solv Group
Thank you for taking the time to leave such a kind review. We’re delighted to hear that both engineers arrived on time and carried out a thorough inspection of your gas boiler and fireplace. It’s great to know their professionalism, skill, and friendly approach made a positive impression. Thanks again for choosing solv, we really appreciate your support.
Warm regards,
solv
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