Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
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Review summary
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What people talk about most
Reviews shaping this summary
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
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Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
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Company details
- Central Heating Service
- also in
- Electrician
- Gas engineer
- Gas installation service
- Mechanical Engineer
- Plumber
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
337 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service as always from SOLV
Excellent service from an obviously very competent engineer.
15 January 2026
Reply from solv Group
Thank you John for your kind words and continued support.
We’re delighted to hear you received excellent service and that our engineer’s competence stood out.
Thanks again for choosing solv!
Warm regards,
solv
Two engineers
Two engineers, both amiable and skilled, arrived punctually to conduct a thorough inspection and testing of the gas boiler and fireplace. Their professionalism is a great asset to your company.
11 January 2026
Unprompted review
Reply from solv Group
Thank you for taking the time to leave such a kind review. We’re delighted to hear that both engineers arrived on time and carried out a thorough inspection of your gas boiler and fireplace. It’s great to know their professionalism, skill, and friendly approach made a positive impression. Thanks again for choosing solv, we really appreciate your support.
Warm regards,
solv
Very happy with the service
Very happy with the service. Engineer was efficient and helpful
8 December 2025
Reply from solv Group
Thank you so much for the five-star review David!
We’re delighted to hear you were very happy with the service and that our engineer was efficient and helpful. I’ll be sure to pass your kind feedback on to the team – it’s always appreciated.
Thanks again for choosing solv.
Warm regards,
solv
Prompt
Prompt, fixed the issue (leaking pipe) on the first visit (another company had come out, looked at it and left saying they’d be back to fix it and I never saw them again). Solv had the spare part in the van with them. Couldn’t recommend solv enough. Won’t be using anyone else!
25 November 2025
Reply from solv Group
Thank you so much for your kind review Siobhan, and please accept our apologies for the delay in responding.
We’re really pleased to hear that our engineer was able to fix the leaking pipe on the first visit and had the right part to hand. Turning up prepared and getting things sorted properly first time is exactly what we aim for.
Thank you for trusting solv and for such a strong recommendation - it genuinely means a lot to our whole team. We look forward to helping you again whenever you need us.
Warm regards,
solv
Easy to book for a boiler service
Easy to book for a boiler service
Good customer service
Service person seemed professional in their work as well as communication
Overall had a good experience
23 September 2025
Reply from solv Group
Thank you for taking the time to leave us a review – we really appreciate it. We’re delighted to hear you found the booking process easy, the customer service positive, and that our engineer was professional and clear in their communication.
We’re always looking for ways to improve, so if there’s anything we could have done to make your experience a five-star one, we’d genuinely love to hear your feedback. Your comments help us continue to improve the service we provide.
Thanks again for choosing us, and we hope to help you again in the future.
Warm regards,
solv
Reply from solv Group
Thanks so much Anne for the five-star review!
We really appreciate you taking the time to share it — great to hear you found solv to be professional and reliable. If you ever need us again, we’re only a call away.
Warm regards,
solv
Friendly.
I was able to book appointment online. Friendly people, and a job well done.
1 September 2025
Reply from solv Group
Thanks for the great feedback! We’re so pleased you found our team friendly and that booking online was easy. Delighted to hear you were happy with the job — thanks for choosing solv!
Warm regards,
solv
I like that the guy arrived when he said he would. Important because I was on a schedule. Also checked everything and explain to me how my boiler was. He was very friendly and I was good service
Great service and arrive on time. Friendly and explained boiler
26 September 2025
Reply from solv Group
Thanks so much Donna for your five star review! We’re really glad to hear our engineer arrived on time and took the time to explain everything clearly. Providing friendly, reliable service is what we’re all about — we really appreciate you taking the time to share your feedback!
Warm regards,
solv
Very professional company… highly recommended.
I was completely impressed with the professionalism of Eamonn in relation in carrying out the repair of my Oil Boiler
7 October 2025
Unprompted review
Reply from solv Group
Thank you so much for your kind words! We’re delighted to hear that you were impressed with Eamonn’s professionalism and the repair of your oil boiler. Thanks again for recommending solv!
Warm regards,
solv
Good job, no probs.
Engineer came on time was courteous and efficient and I have no negative comments whatsoever. A positive experience.
2 August 2025
Reply from solv Group
Thank you so much for your kind feedback! We’re delighted to hear that your experience with our engineer was punctual, courteous, and efficient. We really appreciate you taking the time to share this positive review and look forward to helping you again whenever you need us.
Warm regards,
solv
Solv recently replaced my old oil…
Solv recently replaced my old oil boiler with a new gas system, and I couldn’t be happier with the experience. From the initial consultation to the final installation, everything was handled professionally and efficiently.
Colm was great to deal with throughout — clear communication, honest advice, and always quick to respond. On the day of the install, Gareth and Blaine were excellent: punctual, tidy, and clearly skilled at what they do. The job was completed smoothly with minimal disruption, and the new system is working brilliantly.
Highly recommend Solv for anyone considering a boiler upgrade. Top team, top service.
17 September 2025
Unprompted review
Reply from solv Group
Thank you so much for your kind words and for taking the time to leave such a detailed review. We’re delighted to hear that your new gas system is working brilliantly and that the whole process, from consultation to installation, went smoothly for you.
We’ll be sure to pass your feedback on to Colm, Gareth, and Blaine, they’ll be thrilled to know their efforts made such a positive impact.
We really appreciate your recommendation and are glad we could make the upgrade as straightforward and stress-free as possible. Enjoy your new system, and don’t hesitate to get in touch if you need anything in the future!
Warm regards,
solv
Engineer did a great job
Engineer did a great job, explained everything clearly and contacted the manufacturer for me to arrange a call out.
21 August 2025
Reply from solv Group
Thank you Brian for your kind feedback! We're so pleased to hear our engineer was able to explain everything clearly and go the extra mile by arranging the manufacturer call-out for you. Making things as straightforward as possible for our customers is always our goal. We really appreciate you taking the time to share your experience!
Warm regards,
solv
Mixed
My boiler was provided and installed by SOLV 9 years ago and has been serviced by them annually. On this occasion I had noticed no problems but an issue arose during service which necessitated immediate shutdown and significant repair and replacement of a fan. Problem was resolved eventually when a new fan was sourced after several days.
In the meantime it was pointed out to me that the external fitting of the flue was incorrect leading to severe corrosion of exposed metal. This had to be replaced.
This flue has been in this state for a long time and I am disappointed that it was not noticed by SOLV engineers at earlier visits, including servicing before the boiler was replaced 9 years ago. It could have failed at any time. ☹️
12 August 2025
Reply from solv Group
Thank you for taking the time to share your feedback, We’re grateful for your four-star review, and although your feedback is mixed, we value both the positive and constructive points as they help us improve our service.
Firstly, we’re glad we were able to diagnose and repair your boiler.
Regarding the flue, when your boiler was installed nine years ago, the flue was fitted correctly as per manufacturer instructions. However, due to your property’s coastal location, the salt in the sea air caused accelerated corrosion on a small exposed metal section. The flue was inspected during every annual service and remained in good condition until this year, when our engineer identified the issue and replaced it before it became unsafe.
To help prevent this from happening again, the new flue has been fitted with no exposed metal externally, offering better protection against the effects of the sea air. While we apologise for our original installer not anticipating this environmental impact during the original installation, we can reassure you that it was installed to the correct standards at the time.
We really appreciate your loyalty over the past nine years. If you’d like to discuss this further, we’d be happy to speak with you directly.
Warm regards,
solv
Service by Harry
Solv, I am truly grateful for that fella Harry that you have hired. He did a wonderful service and he was quite a beautiful man.
BT17 9JJ
29 August 2025
Unprompted review
Reply from solv Group
Thank you for your lovely feedback Arian! We're so pleased to hear that Harry provided you with such a great service — we’ll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind feedback! We're delighted to hear that you found our team professional, punctual, and polite. Providing a reliable and friendly service is always our top priority, and it's great to know we delivered that for you.
Warm regards,
solv
Very trustworthy and reliable
30 July 2025
Reply from solv Group
Thank you for your five star review Ricky! We’re so pleased to hear you found us trustworthy and reliable, it really means a lot to the team. We appreciate your support and look forward to helping you again in the future.
Warm regards,
solv
Gas boiler inspection
2 friendly and knowledgeable engineers prompt and on time carried out testing and inspection of a gas boiler and fire a credit to your company
18 August 2025
Reply from solv Group
Thanks so much Vic for the lovely review! We’re delighted our engineers were friendly, knowledgeable and on time, and that the testing and inspection of your gas boiler and fire went smoothly. We’ll be sure to pass your kind words on, they’re a real credit to solv.
If there’s anything else we can help with, from servicing to repairs, just give us a shout.
Warm regards,
solv
Reply from solv Group
Really appreciate you sharing this. It’s good to hear the charge removal was confirmed and our reply was speedy the next working day. If any other questions pop up, we’re only a call away.
Warm regards,
solv
Reply from solv Group
Thanks for the five star feedback! We’re proud to support our customers with excellent service. If a friend or neighbour needs a hand, send them our way!
Warm regards,
solv
PROBLEM SOLVED
Solved arrived when they said they wood and got my boiler up and running again with minimal fuss. Friendly engineer and tidy worker. Would not hesitate to use them in the future if needed.
25 April 2025
Reply from solv Group
Thanks so much for the five star review! We're really glad we could get your boiler back up and running quickly and with minimal disruption. Our engineers take pride in being prompt, personable, and tidying up after themselves, so it's lovely to hear that came through.
We really appreciate your kind words and would be more than happy to help again in the future if you ever need us.
Warm regards,
solv
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