Big thank you to SOLV for completing our yearly Gas boiler service. Great communication, upfront payment. Neil came on time, advised by email carried out his work cleanly and professionall. Service re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... See more
Company replied
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... See more
Company replied
Booked in for an annual boiler service which was easy to book date and time. All completed and service recorded in warranty book. Eamon was very friendly and professional and explained all that he did... See more
Company replied
Company details
- Central Heating Service
- also in
- Electrician
- Gas engineer
- Gas installation service
- Mechanical Engineer
- Plumber
Written by the company
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Contact info
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, United Kingdom
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4.8
Excellent
335 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from solv Group
Thanks so much for the great feedback! We're glad to hear everything went smoothly and that you're feeling good about the checks. If you need anything else, just give us a shout!
Warm regards,
solv
Everything great thanks
8 July 2025
Reply from solv Group
Thanks so much Ken for your five star review! Great to hear that your experience with solv was positive.
Warm regards,
solv
Stuart George was very knowledgable and…
Stuart George was very knowledgable and polite. Always found Solv very professional fro
Installation to servicing.
12 June 2025
Reply from solv Group
Thanks so much Jim for your kind words! We're really pleased to hear that you've had a great experience with Stuart and the rest of the team — from installation right through to servicing. Did you know that we do more than boilers? We also offer electrical and plumbing services. Please don't hesitate to get in touch should you need us! Warm regards, solv
Reply from solv Group
Thanks so much, Miss Childs! We're really glad to hear everything was on time and carried out professionally. If you ever need us again—whether it’s for heating, plumbing, or even electrical work—we’re just a call away!
Warm regards,
solv
Gas boiler service
Very good communication from the quotation to agreeing a date for the work to be carried out which was done very professionally and without fuss.Will use again for my boiler service.
16 May 2025
Reply from solv Group
Thanks so much for your kind words! We're really pleased to hear that you found the process smooth and professional from start to finish. Did you know we do more than just boiler servicing? We also offer plumbing and electrical services—so if you ever need a hand with anything else, we’d be happy to help. Looking forward to seeing you again for your next service!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind feedback! We're glad to hear you were very satisfied with the service. Punctuality and efficiency are top priorities for us, so it’s great to know that came through. We really appreciate you taking the time to leave a review!
Warm regards,
solv
Reply from solv Group
Thank you so much for your kind words! We're delighted to hear you felt the service was first class – that's exactly what we aim for. Did you know we do more than boiler servicing? We also provide electrical and plumbing services. If there's anything else we can help with, don't hesitate to get in touch.
Warm regards,
solv
Reply from solv Group
Thank you so much Concepta for your kind words! We're glad to hear you found our service reliable, that’s exactly what we aim for. If you ever need us again, we’re just a call away!
Warm regards,
solv
Reply from solv Group
Thanks so much for your kind words Kevin! We're really pleased to hear you found our service friendly, efficient and professional — that’s exactly what we aim for. If there's anything else you need, just give us a shout!
Warm regards,
solv
Helpful team. Fast response time.
Solv sent someone out to help me within a few hours to sort a problem with my heating system out. They could not have been more helpful.
16 April 2025
Reply from solv Group
Thank you so much for the kind words! We're really glad we could get someone out to you quickly and get your heating sorted. Our team always aims to be as helpful and responsive as possible, so it’s great to hear that reflected in your experience. Did you know we do more than heating? We also offer electrical and plumbing services. If you need anything in future, don’t hesitate to give us a shout!
Warm regards,
solv
Good job done
Customer friendly engineer checked my bolier througly and also flue. Have been using Solv for the last 11 years. Happy with their service. Will always recommend them to friends.
8 April 2025
Reply from solv Group
Thanks so much for your kind words and for being a loyal customer for the past 11 years! We're really pleased to hear our engineer provided a thorough and friendly service. It means a lot to know you'd recommend us to your friends — we truly appreciate your support. Looking forward to being there for you whenever you need us!
Warm regards,
solv
Reply from solv Group
Thank you for your great review! We're delighted to hear you found our service easy and reliable. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Warm regards,
solv
Reply from solv Group
Thank you Mrs Fetherston, it means a lot to hear that you’ve had consistently positive experiences with us. We’ll be sure to pass your lovely feedback on to the engineer — punctuality and reliability are what we strive for every day.
Warm regards,
solv
Overcharging for nothing
Had an intermittent issue with my boiler so got Solv out to get it sorted. Booked a 'repair' for over £80, the result of which was the engineer being confused as to what the issue was so just deciding that the pump needed replacing - even though it was working when he left. I noted the part number while he was out so could look up that the parts cost between £110 and £150 so then awaiting the quote to install I was expecting perhaps double that to add labour so £300 seemed reasonable to get it done - even if there was a doubt over the work actually being needed (I just wanted it off my plate). But no, the quote was £500 so really over the top add on costs just to fill their pockets. Not cool. I called them out on this and gave them the opportunity to fix it bit they simply ignored me. Terrible experience, they are not here to help you, they are here to take your money.
20 March 2025
Reply from solv Group
Hi Adam,
Thank you for taking the time to share your feedback – we’re sorry to hear that you were disappointed with your experience.
With regards to the issue you were experiencing, our engineer found that the boiler’s pump was intermittently sticking, which was causing the system to overheat. He was able to temporarily free the pump while on site, and at that point it began working again. However, it did stick once more while he was present, confirming to him that the pump was indeed faulty and likely to fail again. He explained that a new pump would be needed and, after freeing it once more before leaving, noted that this was only a temporary fix.
We appreciate that the engineer’s visit was around a month ago and, since it hasn’t been mentioned, we’re assuming the issue hasn’t recurred – but due to the nature of the fault at the time, we needed to supply a quote for a replacement pump to avoid future failure.
In terms of the cost, we understand your concerns. The prices you saw online appear to be for refurbished pumps. We only ever supply new parts sourced through a trusted local supplier – especially for key components like this – as we want to ensure reliability and safety. Our engineer also mentioned during the visit that you could check whether the boiler was still under manufacturer warranty, as the cost might be covered in that case.
We also want to sincerely apologise for the lack of follow-up after you got in touch regarding the quote – that’s not the standard of service we aim to deliver, and we completely understand your frustration. A member of the team will be in touch with you shortly to go through the quote in more detail and to reiterate how the pricing was arrived at.
Warm regards,
The solv team
Very happy new customers
We are very happy with the service of out boiler delivered by Stuart George. He was professional, thorough and very helpful. He also gave us clear advice on how to run our heating system effectively and economically. The company had been recommended to us by a friend and we are very glad we followed his suggestion. Many thanks to Stuart for his time and attention yesterday
1 April 2025
Unprompted review
Reply from solv Group
Thank you for your five star review Karen! We're delighted to hear that you're happy with the service Stuart provided. He takes great pride in delivering professional and thorough work, so it’s wonderful to know his advice was helpful in making your heating system more efficient. We truly appreciate your trust in us and your friend’s recommendation.
Did you know we do more than boiler servicing? We also provide plumbing and electrical services. If you ever need anything in the future, don’t hesitate to reach out!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're delighted to hear that you found our heating team helpful and professional. If you ever need anything in the future, don’t hesitate to reach out!
Warm regards,
solv
Fab service, continuing customer for years
Fab service, easy to book, easy to talk to on the phone to fix when I messed up the booking online! Engineer was great, prompt and efficient. Certificate delivered soon afterwards, cannot fault solv- I have been using for years now.
10 March 2025
Reply from solv Group
Thank you so much for your kind words Fiona! We're delighted to hear you've been with us for years and that you find our service easy and reliable. I'll be sure to pass your feedback on to the team – they'll really appreciate it. If you ever need anything, you know where to find us!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words Geraldine! We're delighted to hear that our team delivered a smooth and professional service. It’s great to know that you found the booking process straightforward—we aim to make it as hassle-free as possible. We appreciate your feedback and look forward to helping you again in the future!
Warm regards,
solv
Reply from solv Group
Thank you for your kind words! We're glad to hear our team kept things tidy and well-managed. If you ever need anything else, we’re happy to help!
Warm regards,
solv
Most experienced Solv representative ever…
This was the best Solv representative ever. So thorough and knowledgeable. It was clear from the off that this man was experienced and knew what he was doing. This has not always been the case.
12 February 2025
Reply from solv Group
Thank you for your feedback! We're so pleased to hear that you had such a positive experience with our representative and that their expertise stood out. We also appreciate your honesty in mentioning that this hasn’t always been the case—we’re always striving to improve. If you’d like to share more details about any previous experiences, please feel free to reach out to us at helpdesk@solvgroup.com. Your feedback helps us continue to grow and provide the best service possible!
Warm regards,
solv
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.