Once I managed to get through to talk to someone, Ellie was excellent, and very helpful going through the process to report the accident. Unfortunatetly, like so many companies now, it took ages lis... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with a Young Lady called Milli. Who was very clear and very helpful with information regarding the repairs to my van after been hit by another driver. She went above and beyond to mak... See more
Company replied
Ellie was incredibly empathetic, compassionate, friendly and calm. She was thorough and helped me clearly understand my options after my accident. I suffer badly with social anxiety and she tried very... See more
Company replied
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed,... See more
Company replied
Company details
- #134 of 138 best companies in Insurance company
Written by the company
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Contact info
Lysander House , BS10 7TQ, Bristol, United Kingdom
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3.9
Great
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very quick, helpful and efficient
I spoke to Ellie who was amazing, talked me through every single step and was kind and helpful throughout
6 January 2026
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was quite frustrated that my car was…
I was quite frustrated that my car was hit while it was parked, but the lady I spoke to on the phone answered all of my questions clearly and helped calm me down. I really appreciated her support and professionalism.
20 December 2025
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was so impressed by the efficient service I received.
I was impressed by the efficient, friendly and professional service that I received whilst discussing my claim with Lilliana. Thanks so much
10 December 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Jade was fab
9 December 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
very polite and respectful
very polite and respectful, resolved the issue, had full knowledge to resolve the issue
9 December 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Just how easy your handler made me…
Just how easy your handler made me feel, very reassuring and very helpful
21 November 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Hailey is a gem!
Hailey was incredible when I called to record an incident on my car. Super helpful, friendly and warm. She made sure I understood the process and the next steps to claim from the other party's insurance provider.
20 November 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Wish I could give 0 stars I don't know…
Wish I could give 0 stars I don't know how this company has a 3* rating there the worst insurance company iv ever had to deal with nearly 4 months after there customer crashed into the back of me and they haven't admitted liability absolute set of useless scamming scumbags I will take you to court and sue you for purposely doing absolutely nothing to sort out my claim everyday the cost is incurring I have physio for my injuries a hire car and you will foot the bill totally as your 100% liable for this accident u don't have a leg to stand on and I'm gonna launch legal proceedings
13 November 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
This company use false engineer reports!
3rd party admitted to crashing into my van in a car park. We exchanged details. Long story short, engineers claimed my vehicle had chassis damage when it did not, it was cosmetic only and categorised it as an S rather than N. I questioned this mistake as there was only some dents and scuffs. Engineer agreed they made a mistake. Passed details onto Somerset Bridge and they have point blank refused fo engage with Vizion and Nova, the engineers and garage who assessed my van. By saying there is damage when there is not, it not only increases 3rd party premiums and is unfair treatment to customer, it is fraud. 3rd party has made a complaint which still remains unresolved even with chasing emails. My van still remains damaged as SB will not change the report to the honest one. Disgusting treatment for both myself and the 3rd party customer. We are taking this to the financial ombudsman as this insurance company are awful. Accident occurred June 2025 and we're now in October. I still haven't recieved a correct category or a pay out when I'm entitled to "cash in lieu" for a category N that I am legally entitled to ask for. Staff ignore emails, don't solve problems and use incorrect documents to base their claims on. Their reply will be a fob off copy and pasted reply so be warned. I think I'll go to the newspapers and share my story because this can't be happening to just me. It needs to be solved asap. The 3rd party and myself aren't happy. Still ongoing!
29 October 2025
Unprompted review
Reply from Somerset Bridge Limited
Dear Miss Haller,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Perfectionist Karon!
Perfectionist Karon!
Speak about someone being considerate and helpful, it is her!
Happy to listen, provide with necessary information on how cases are handled. She does the job well, I sincerely appreciate your works Karon. Thanks
21 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Amazing experience with Gemma super…
Amazing experience with Gemma super friendly and happy to help at a stressful time. Even called me back to make sure that I was aware what I had available to me.
21 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I spoke to Chloe & she was extremely…
I spoke to Chloe & she was extremely helpful & managed to sort out the problem with my car accident claim after so many calls thsnk you
10 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I leave here the claim reference…
I leave here the claim reference number: SBL/LV/MR828414
Every one have to avoid the Somerset Bridge insurance. Before proceeding with this insurance company read the feedbacks. They will not pay out any claim, that's why they are cheaper. Avoid the Somerset Bridge insurance! If you not avoid later you will regret. I just complained to the ombudsman!
Avoid! Avoid! Avoid!
16 October 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
friendly and swift
13 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Avoid this underwriter they are truly…
If i could I would give them a rating of minus 100,Avoid this underwriter they are truly shocking,a straightforward non fault accident took a year to resolve they took my money and held it until i demanded it and finally the hire car company they Kindertons use to deal with your claim are so focused on giving you a hire vehicle in order to make them stacks of money and then offer you an atrocious so called valuation then you have a fight to prove the market value of your vehicle prepare for a fight as there business partners called Kindertons are even worse,please save yourselves alot of grief and avoid these crooks.
11 October 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke with Chloe about a claim…
Spoke with Chloe about a claim regarding a difficult situation, she was extremely helpful, polite, and kind and it is very much appreciated!
10 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service.
We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Sa sympathetic response ho sympathised with…
I spoke to chloe who sympathised with the stress i was experiencing in dealing with AX, my car having been written off. She reassured me that she could deal with them on my behalf .
7 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I wish I could do lower then a 1
I wish I could do lower then a 1.
My car got stolen unfortunately and I sent the car key off to them. They asked why the key was tapped which I explained I dropped it and it’s been like this for 6 months. They then took all the tape off and have said there is no battery which there definitely was as it’s the only key!
When Somerset bridge sent the key to the garage they said it wasn’t tapped and was all in bits.
They have now said because there is no battery they can’t pay out!
So I’m stuck with a car, the damage is unknown as they won’t check, and they’ve took the battery out of my car key just so they didn’t have to pay out.
I’m so happy I took a picture beforehand with it taped up because at least my solicitor have said I’ve got a case!
Please please do not use these!
1 August 2025
Unprompted review
Reply from Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very kind and caring
Very kind and caring people trying to sort the claim as quick as they can
6 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service.
We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Everything has been explained in…
Everything has been explained in understandable language step by step.Thank you.
4 October 2025
Reply from Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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