Sommer Swim Reviews 

376
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and luxurious feel, with many appreciating the unique and flattering designs. The customer service team is frequently highlighted for being helpful, kind, and efficient, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with the return policy, finding it confusing or restrictive, especially regarding sale items and the definition of 'intimate items'. A few other people also felt that the product quality did not meet their expectations, describing some items as flimsy or not matching website images, and experienced poor customer service in these instances.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the superior fabric, elegant... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's promptness,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Return policy

People report ambiguous experiences with the return policy, with many reviewers finding the exchange and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a wrong size and the support team was really kind and helpful. Shipping was really fast too, and since I had already paid it for the first time, they offered me a refund for the second pu... See more

Company replied

Rated 5 out of 5 stars

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours. My most favourite top of all is the Ryan. I have this in quite a few colours. This style easil... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit... See more

Company replied

Rated 5 out of 5 stars

Bikinis are in the best quality - I have purchased several times! One time they send me the incorrect item by mistake. As I reached out to the customer service, they send me the correct item right awa... See more

Company replied


Company details

  1. Swimwear shop
  2. Beach Clothing Shop
  3. Clothing Shop

Information provided by various external sources

Luxury swimwear combining minimalistic with fuller coverage tops and bottoms in the hottest season cuts, colours and vintage prints with gold hardware, made from high quality Italian fabric.


Contact info

4.1

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.1

All reviews

(376)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

The slay swim

Love love this brand, they manage to send me my delivery so fast and it came just before I flew to Mexico!!! Plus de quality and fit is amazing ❤️‍🔥❤️‍🔥 I’ll reorder for sure my next swim set from them

9 August 2024
Unprompted review
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Reply from Sommer Swim

Thank you Coralie!!

Rated 5 out of 5 stars

So flattering!

I love my Sommer swim bikinis, the quality is great, the shiny material looks stunning and gold hardware bits make it even more luxurious! It's made of double material, so it's not transparent at all.
My favorite is balconette top, got Petunia but will need more colors for sure.
I'm 40, 85/68/92, and size S fits perfectly and it's very flattering, even for mature ladies!
Big plus was the quick delivery and responsive customer service. Great job Sommer crew!

6 August 2024
Unprompted review
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Reply from Sommer Swim

Thank you Nena!! This will be so helpful to other customers!

Rated 5 out of 5 stars

I loved the fabric and the colours

I loved the fabric and the colours, such a great product!
Highly recommended :)
Might run a bit small with sizes?! or maybe it's just me and I prefer to have everything fully covered - haha!
Customer Service is super nice and responsive.

7 August 2024
Unprompted review
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Reply from Sommer Swim

Thank you for your detailed review Marta, so appreciated!

Rated 5 out of 5 stars

Great Customer Service

On my latest order I had a problem with shipping and the customer service was quick to respond and amazingly helpful! The bikinis themselves look great & feel of high quality. If you consider ordering, I’d recommend sizing up.

2 August 2024
Unprompted review
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Reply from Sommer Swim

Thank you Berit, for this helpful feedback!

Rated 5 out of 5 stars

I loved my first bikini so much that I…

I loved my first bikini so much that I had to get a second one! Great quality with amazing colour selection. I sized up and the sizing fits like a glove. Sarah is very responsive in getting back also - great customer service! Keep up the good work xx

22 July 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Isabella! X

Rated 5 out of 5 stars

Great company and customer service

Their customer service team is excellent! They were super responsive and had great communication. I wanted to better understand size comparisons amongst different styles of bikini tops and they helped me greatly! I also had to once process a return and they were super helpful! I always get complimented about my bikinis from here!

28 July 2024
Unprompted review
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Reply from Sommer Swim

Hey Karolina, thank you for your support of our label and this positive feedback for the team! X

Rated 5 out of 5 stars

Perfection

Best bikinis I have ever bought! This is my 3rd buy and I won’t stop there. Hands down best swimwear, plus the customer service is amazing! So helpful x

26 July 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Brit! X

Rated 5 out of 5 stars

Sommer Swim bikinis

The bikinis are top tier, shiny fabric and gorgeous color. Double-lined bikinis. Most of the design are adjustable anddd there are designs which support larger bursts. Timeless looks! And if you are between sizes, I would recommend just to size up, then it fits stunningly. Sommer Swim really revolutionized women’ swimwear.

25 July 2024
Unprompted review
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Reply from Sommer Swim

Hey Nikita, thank you for this lovely compliment we're so glad you love your Sommer Swim pieces!

Rated 5 out of 5 stars

great customer service!

great customer service!
the contact with sarah was really kind and I got a helpful answer really quick. thanks for that! the fabric of the bikini is so beautiful, the fits are a little small so I ordered one size bigger

23 July 2024
Unprompted review
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Reply from Sommer Swim

Thank you Julia, glad our team was able to assist you well!

Rated 5 out of 5 stars

Gorgeous bikinis, outstanding customer service!

I ordered my beautiful Sommer Swim bikini but unfortunately the top piece (Harper) was fitting too small. I was assisted throughout the return process by Sarah Lewis, whom I would like to thank for her exceptional kindness and impeccable professionalism. Definitely recommended!

22 July 2024
Unprompted review
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Reply from Sommer Swim

Thank you for your feedback on our team Grega!

Rated 5 out of 5 stars

🔝🔝🔝 Very beautiful swimwear

🔝🔝🔝 Very beautiful swimwear, totally In Love 🥰 (quality fabric and it’s so flattering on my body). Amazing customer service by Sarah Lewis!!! I will most definitely by again for my next summer holiday 🫶🏻💕 thank you for your prompt responses and shipping it so quickly on time for my holiday! 🫶🏻🌸💕

5 July 2024
Unprompted review
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Reply from Sommer Swim

Thanks for your review Viktoria - so glad you love your swim!! X

Rated 5 out of 5 stars

I ordered a swimming suit from Sommer…

I ordered a swimming suit from Sommer Swim for the first time and did not know what to expect. I have to tell that the quality of products and customer service support for EU region from Sarah Lewis are just amazing! Unfortunately, the Stella mini triangle top was too small for me and I had to exchange. Sarah always responded with 1 day and provided even an additional discount.I am happy to say if you are ordering from the EU region, please do not worry, you will receive top customer service support and very likely will be happy with the swimming suit choice. I definitely recommend my female friends this brand and experience with Sommer Swim EU.

11 July 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review our products and service Lena! X

Rated 5 out of 5 stars

Amazing Bikini, Better Customer Service <3

The bikini is incredible, but the customer service is even better! They really worked with me to ensure that I got exactly what I wanted and the correct sizing and that is SO important with a high end online store. They were so responsive and kind. Thank you again!

10 July 2024
Unprompted review
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Reply from Sommer Swim

Thank you Kelly! X

Rated 5 out of 5 stars

I received the swimsuit


I received the swimsuit, and just wow!! The quality is very high! It fits amazingly and flatters the body. The fabric is of very high quality! Right after receiving it, I ordered another one!

11 July 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for your review Natalie! X

Rated 5 out of 5 stars

Best service and quality of swimwear

I have been a loyal customer to Sommer swim for many years and I am never disappointed with the quality and summer styles. If I ever needed to exchange anything Sarah has always handled the communication promptly and efficiently. Highly recommend it!

27 June 2024
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Thank you Alexandra, so appreciate you taking the time to review us!

Rated 5 out of 5 stars

Great company

Great company! Good quality swimwear! I have been ordering for years !

25 June 2024
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Thank you Tania!

Rated 1 out of 5 stars

Do not buy unless you’re in AUS

Unfortunately cannot recommend anything from this company, the colours/prints are really nice but that’s about it. Fabric is quite coarse and unpleasant, not a lot of stretch. Sizing is all over the place - bottoms too big, tops too small. No support / shaping on tops, minimal coverage. I can’t figure out what body shape they are catering to as the minimal coverage either a) squashes your chest down with underboob showing which is very unflattering and feels “insecure” or b) try to wear the top the standard way and risk your nipples jumping out any second - since the piece of fabric is so small! Had to pay import duties and of course return is also not free - so have to keep and resell the items.

Honestly Sommer Swim team, please work on your fitting and sizing, these are pretty to look at on the website but not very practical at all.

2 April 2024
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Hi Maria, if you need to return for refund in exception the team will of course allow this. Return shipping is at customer expense per our policies which are clearly marked out on store. Please can you reach out to our team directly, Thank you. Sommer Swim

Rated 5 out of 5 stars

Great customer service

I had to make an exchange because the bikini I ordered wasn’t exactly the style I wanted, so i am waiting for a restock to place my new order which I am super excited about because their Jaguar print is stunning. The customer service has been amazing. Sarah helped me and she was so patient and so helpful. She responded to me so quickly and was just overall super kind. Wonderful customer service and I cannot wait to get my new bikini!

14 June 2024
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Thanks so much for taking the team to review us Ana, so glad you enjoyed your shopping experience with us!

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