Sommer Swim Reviews 

376
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and luxurious feel, with many appreciating the unique and flattering designs. The customer service team is frequently highlighted for being helpful, kind, and efficient, often going above and beyond to assist with inquiries and issues. However, some customers also noted issues with the return policy, finding it confusing or restrictive, especially regarding sale items and the definition of 'intimate items'. A few other people also felt that the product quality did not meet their expectations, describing some items as flimsy or not matching website images, and experienced poor customer service in these instances.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, unique designs, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the superior fabric, elegant... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's promptness,... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness and efficiency of the... See more

Return policy

People report ambiguous experiences with the return policy, with many reviewers finding the exchange and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a wrong size and the support team was really kind and helpful. Shipping was really fast too, and since I had already paid it for the first time, they offered me a refund for the second pu... See more

Company replied

Rated 5 out of 5 stars

Sommer Swim are always my go to swimwear brand. I absolutely love the quality, the styles and colours. My most favourite top of all is the Ryan. I have this in quite a few colours. This style easil... See more

Company replied

Rated 5 out of 5 stars

Great selection of styles with beautiful colors and unique cuts. I wear a small but with cup size C or D... always find shopping swimsuits online challenging. Being able to shop separates is a benefit... See more

Company replied

Rated 5 out of 5 stars

Bikinis are in the best quality - I have purchased several times! One time they send me the incorrect item by mistake. As I reached out to the customer service, they send me the correct item right awa... See more

Company replied


Company details

  1. Swimwear shop
  2. Beach Clothing Shop
  3. Clothing Shop

Information provided by various external sources

Luxury swimwear combining minimalistic with fuller coverage tops and bottoms in the hottest season cuts, colours and vintage prints with gold hardware, made from high quality Italian fabric.


Contact info

4.1

Great

TrustScore 4 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(376)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sommer swim is my go to

Sommer swim is my go to, well worth the price! All customer support has been extremely quick with returns and super helpful. Get on board ladies A++!

1 March 2024
Unprompted review
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Reply from Sommer Swim

Thanks Amber - so appreciate your support! x

Rated 5 out of 5 stars

I love the brand

Every time I wear Sommer swim I get complimented. Their fabric is such good quality and the fits are perfect. I also experienced great customer service, Sarah was super helpful, very kind and quick.

1 March 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the team to review us Anastasia! x

Rated 5 out of 5 stars

Sommerswim

Absolute favourite swimwear brand. Have shopped from sommerswim for over 5 years and all my cozzies are still in amazing condition! They are by far the most flattering ones I own and the customer service team has been beyond helpful with any questions I've had over the years and can tell they actually care. Honestly couldn't recommend sommer enough.

29 February 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for your support of Sommer Swim Niki - customers like you are so special to us! x

Rated 5 out of 5 stars

Best brand for luxe swimwear

I purchased my first Sommer Swim bikinis 5 years ago and now they are all I ever wear. The prints & colours are always epic, the styles are cut to flatter every shape, the fabric feels super soft & luxurious & I have always found the customer service to be on point. Every time I wear a piece Sommer someone asks where it’s from, so thanks for beach cred!

23 February 2024
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Katie! x

Rated 2 out of 5 stars

The return policy is really disgusting

The policy is really disgusting. No refunds. Only exchange or credit but you have to pay the shipping fees to send it and more shipping fees to get the new size. It’s a waist of money. Plus the bikini are made for sizes 00. Im a size medium usually and the medium top was too small and the bottom was too small too and i took large… doesn’t fit well.

1 February 2024
Unprompted review
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Reply from Sommer Swim

Hi Karine, thank you for your reaching out. If the sizing isn't right, and you've exchanged already we can of course offer a refund in exception. Please contact our customer care team. Thank you

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY . I really wish I never purchased from this company. They offer store credit only. The quality is not worth it and you're forced to buy some thing because they do not refund your money. In the process of trying on several suits it's been legitimately. Almost 5 months of going back-and-forth with. I have store credit and I really don't even want it . This was a horrible experience. Do not buy it's not worth it. THEN they told me they're not refunding one of the bottoms, even though I tried on with all the hygienic precautions . Claiming I wore then. Really really terrible experience overall. My recommendation shop on REVOLVE. They return your money. Fast too

30 January 2024
Unprompted review
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Reply from Sommer Swim

Hi Sonya, its unfortunate that this issue has occurred. We do have strict hygiene polices which we uphold.

Rated 5 out of 5 stars

Great customer service

Great customer service. I bought a bikini top and bottoms, had to return the top as it wasn't a good fit, quick and easy return, they were super helpful. Definitely will shop again with Sommer Swim.

18 January 2024
Unprompted review
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Reply from Sommer Swim

Thanks for taking the time to leave a review Pamela! X

Rated 5 out of 5 stars

First Buy, So Happy

Such lovely customer service. I reached out with questions before buying. Sarah was so helpful. Quick to reply and very kind. Suits are also fab in person, luxe fabric and gorgeous accents. Size up if you prefer more coverage.

17 January 2024
Unprompted review
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Reply from Sommer Swim

Thank you so much for your lovely and helpful feedback!

Rated 1 out of 5 stars

Doesn't offer refunds at all

Doesn't offer refunds at all, only store credit. I ordered two more sets as the first one I ordered didn't fit and I didn't like. Figured I would just be refunded... incorrect. Store credit only.... pretty shocking. Don't buy unless you're definite on them.

3 January 2024
Unprompted review
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Reply from Sommer Swim

Hi Clare, if you have already purchased a replacement set rather than follow the exchange process of course we can offer a refund in exception in lieu of the replacement order. Please contact our customer care team as we haven't heard from you and it would be appreciated if you could remove this review as its not reflective of our service. Best, Sommer Swim

Rated 5 out of 5 stars

I love every bikini from this brand..

I love every bikini from this brand... the material is awesome, the colours - magnificent. The bikini fits great. Thankful for this pieces.

27 December 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for taking the time to review us Barbara!

Rated 5 out of 5 stars

The bikinis are great

The bikinis are great! Not so easy to pick the right size (they fit a little bit small), but I found the customer service really great and helpful with that! I usually go with XS sizes, but eventually found myself comfortable with an S Gigi bottom and XS Soraya top. The material and colors are great.

20 December 2023
Unprompted review
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Reply from Sommer Swim

Thanks for your feedback Beatrice, super helpful for other customers in choosing pieces! x

Rated 5 out of 5 stars

The best bikini brand

The customer service provided by the Sommer swim team is outstanding!! I only purchase Sommer swim bikinis as my swimwear choice as the quality is amazing, every bikini I’ve ever purchased has lasted and I always get so many compliments when I wear them. ❤️

5 December 2023
Unprompted review
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Reply from Sommer Swim

Thanks so much for your lovely feedback Hollie - we appreciate your support of our brand!

Rated 1 out of 5 stars

Customer service: ZERO

They replied to email to customer service once and didn't solve my problem with shipment that DHL itself said was stuck and delayed. When I told them they were not helpful and if they could try to help for real, they didn't reply. Stay away.

Also when you read their reactions to similar experiences,it's obvious they do not even care or take responsibility,and try to put everything on the customer.

What a terrible,terrible company.

12 December 2023
Unprompted review
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Reply from Sommer Swim

Hi Eva, based on your name we can't find a correlating order. Please communicate with info@sommerswim.com as we will of course resolve any issue we can or work with the carrier if there is an issue.

Rated 2 out of 5 stars

Design and sizing are a deception

This is the second time buying a bikini but again the tops are just worthless. I bought different models and different sizing. They are so uncomfortable and not flattering. My bust look so small and flat in them. Also when you move just a little bit the top is nowhere near my breast. The colors are beautiful and there is not much wrong with the sizing of the bottoms but overall isn’t worth the money. The sizing for the tops is really not in proportion and you can’t even swim without ending naked. I’m 1.66 weighting 47 kg and I am tiny built but size xs and s are an deception except for the bottoms. (please sommerswim change your sizing advice and designs especially when you’re offering low service.

11 December 2023
Unprompted review
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Reply from Sommer Swim

Hi Iris, our sizing is to international standards. If you can't find a style that's suitable, you can speak with our customer care team. At times an adjustment of style could be the best option.

Rated 1 out of 5 stars

Be warned

Be warned!
You have to pay for return postage!!!
Only for store credit!

8 December 2023
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Hi Grzegorz, our polices are visible on store and indicate that exchanges are at customer expense and the exchange is to store credit. The credit note is valid on store with no expiry.

Rated 1 out of 5 stars

Be very careful - no refunds, limited exchanges

Though the bikinis are lovely, any money spent here is at risk. You can't return items for a refund, you can exchange only for credit note, and there is where my problems began. When trying to exchange a top for a credit note so I could buy a larger size, I encountered multiple issues including being told that an item was found to be stained on return and so was no longer eligible for credit. (I had checked the item thoroughly before sending due to the poor customer experience I had experienced prior to that point, and it was not stained. A cynic would note that the item was received just after their Cyber Weekend sale where the existing range was sold down ahead of the new launch, so would have been hard to resell.)

Two months after my original order, I still don't have a bikini, but have wasted a huge amount of time & money visiting the post office to post items back (four times!), writing emails, and of course not to mention the money I spent. Be very careful if choosing to spend your money with this business. Unfortunately while their products are lovely, there's no way I'll be wasting my money and time on them in the future.

1 December 2023
Unprompted review
Sommer Swim logo

Reply from Sommer Swim

Hi Caity, we gave an exception for a stained item you returned once, issuing a credit note despite not being able to add the item back to inventory and simply couldn't give an exception the second time this occurred. We have strict hygiene policies that we uphold. We appreciate your acknowledgement of the bikini quality themselves. Best, Sommer Swim

Rated 5 out of 5 stars

Amazing fit and great quality

I´ve been wearing Sommer Swim for more than 4 years, and all my sets of swimmer are as new as the first time.
They are always my go to for swimwear.

15 October 2023
Unprompted review
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Reply from Sommer Swim

Thank you for your lovely feedback Carolina!

Rated 5 out of 5 stars

Perfection

Sommer Swim is such a great company, their hospitality and customer service is outstanding.
I absolutely love this brand and can’t wait to order more!

30 October 2023
Unprompted review
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Reply from Sommer Swim

Hi Kathy, thank you for your lovely feedback! x

Rated 3 out of 5 stars

No refunds, no returns. Buy at your own risk

Didn't know that in 2023 there are still companies that don't allow you to return orders. I bought a bikini set, looks very pretty but the top in Medium runs too small, plus it offers ZERO support for my breast, the material is slippery and keeps sliding around and lifts as you move, it's crazy, never had a similar issue with a swimsuit. I wanted to return it, and SURPRISE! No returns for items at a discount of more than 15%.
Be aware that, in addition, even with the full price items they don't do refunds, only store credit.

UPDATE: Eventually the company has "exceptionally" allowed the return for a store credit, no refunds, which was ok for me because I wanted to exchange the item from the start. I had one more surprise in the end when the DHL courier has left my package in a local Pet Food Store.......instead of delivering it to me. It took me 4 days to find out where my package was, and I was able to find it only because the owner of the store has put his store's name while signing the delivery receipt. This last part is not Sommer's fault, but still crazy shopping experience for me with this order.

24 October 2023
Unprompted review
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Reply from Sommer Swim

Hey lovely, if you've ordered on sale this will be no exchanges offered which is very normal in a sale and is always advertised throughout our sales. Our polices to exchange are clear on store.

Rated 5 out of 5 stars

A Must-Have for Bikini Lovers

I have been an avid fan of Sommer Swim for quite some time now, and I can't help but express my admiration for this incredible swimwear brand. Their bikinis have left me awestruck, not only for their trendy designs but also for their unbeatable quality. In fact, I've accumulated a collection of eight Sommer Swim bikinis, and I can confidently say that I'll be ordering more in the future.
Moreover, I'd like to highlight the exceptional customer service that Sommer Swim provides. They've consistently gone above and beyond to ensure my shopping experience is smooth and enjoyable. Their responsive and helpful customer support team is always ready to address any queries or concerns promptly. It's rare to find such dedicated customer service, and it adds another layer of trust and satisfaction to the overall shopping experience.
Let me share a valuable tip for those with a broader or more muscular torso, combined with a smaller bust size. It's common for individuals in this category to wonder about sizing. Based on my personal experience, I recommend opting for a size M instead of S since it looks a lot more flattering.
I encourage everyone who values both style and quality in their swimwear to dive into the world of Sommer Swim – you won't be disappointed!

13 October 2023
Unprompted review
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Reply from Sommer Swim

Thank you Sarah for such a thoughtful and informative review! We love nothing more than designing bikinis for our loyal customers! xx

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