Son of a Tailor Reviews 2,705

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabrics and craftsmanship. Many highlight the unparalleled fit of the garments, often describing them as perfectly tailored. The customer service also receives frequent commendation for being responsive, helpful, and efficient in resolving issues. People appreciate the company's commitment to ensuring customer satisfaction, especially with remakes and adjustments. However, some customers experienced initial issues with the fit of their orders, finding garments to be too long, tight, or not matching their expectations. A few people also reported problems with order accuracy, such as receiving items with incorrect customizations or experiencing significant delays in delivery.

What people talk about most

Product

Consumers find product quality and fit to be very positive. Many reviewers praise the high-quality fabrics,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high-quality... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding,... See more

Order

People report ambiguous experiences with order. While some customers praise fast delivery, receiving items... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the outstanding customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service!!! What a great experience in our European service desert... Our first order wasn't the perfect fit, so we were asked to take pictures from 3 ankles and a lovely lady got bac... See more

Company replied

Rated 5 out of 5 stars

Son of a Tailor uses high quality fabrics that feel soft and rich on your skin. The fit is unparalleled to anything you will find off the rack, and their commitment to delivering a quality product and... See more

Company replied

Rated 5 out of 5 stars

I received my first knit sweater after being an exclusive user of the HiNeck T-shirt over the past 5 years. My sweater did not fit very well, which was surprising with how well my T-shirts fit initial... See more

Company replied

Rated 5 out of 5 stars

I recently bought a few shirts via their store in Copenhagen. Couple of weeks later I got it by post. Two of them did fit perfectly but the third one didn´t. Reaching out to their customer support... See more

Company replied


Company details

  1. Men's clothes shop

Written by the company

We reengineer the clothing industry for the planet and people. With our made-to-order model, we reduce overproduction for the planet, and of course, offer perfect fit for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Just Love, nothing more to say

I love the fabrics, I love the name tags of the people who produced it and I love the cut. They fit perfect and I’m glad I found your brand. I hope on the long term I will be as happy with the products like I’m when I tried them on the first time.

17 October 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Harnos,
Thanks a lot for writing this beautiful review, it really means the world to us.

Love right back to you!
Best wishes
Simon & the Son team 🥰

Rated 5 out of 5 stars

excellent customer support

Just had a great experience with Son of A Tailor customer support team. Simon and Frederik were very friendly, prompt and helpful.

I ordered a few pieces in the hope they would arrive before going on a trip to Paris but estimated delivery time was a bit tight. I reached out to Son and they got back to be very quickly explaining they couldn’t accelerate my order as it would affect other customers (which is only fair) but that they could, if some pieces were finished earlier than others, break up the order and send some finished pieces ahead in a separate delivery.

The clothes just arrived - great quality and fit.

Thanks again team Son!

13 October 2025
Unprompted review
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Reply from Son of a Tailor

Hi Pieter,

Thank you so much for sharing your wonderful experience with our team and service. I'm thrilled to hear that Simon and Frederik were able to assist you promptly and provide helpful solutions. It's great to know that your clothes arrived on time and that you're happy with the quality and fit - that's exactly what we strive for!

Your kind words truly mean a lot to us, and we'll be sure to pass on your feedback to Simon and Frederik. Enjoy your trip to Paris and your new custom-fitted pieces!

Kind regards
The SON Team

Rated 5 out of 5 stars

Just ordered my first sweater!

Just ordered my first sweater from this wonderful company. Love their stuff and I thought the t-shirts were fitting well until I did the re-make guarantee and now they are perfect. Big bummer that I am in the US and these absurd tariffs are in place, otherwise I would order a cashmere one next!

20 October 2025
Unprompted review
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Reply from Son of a Tailor

Hey Jonathan,

Thank you so much for the kind words and for choosing to try out a sweater from us! I'm thrilled to hear that you've had a great experience with our T-shirts, especially after using the Free Remake Guarantee to achieve the perfect fit.

Enjoy your sweater!

Kind regards
Katleen & the SON Team

Rated 5 out of 5 stars

First time customer

First time customer, thought I would try them out. First items didn’t fit properly so gave feedback about what should change. They made all the changes and the new items fit perfectly and the quality feels great. Will use again. Thank you

30 September 2025
Unprompted review
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Reply from Son of a Tailor

Hey Stefan.

We appreciate you trying our products for the first time. We're happy to hear that we were able to make the necessary changes to ensure a great fit and quality. Thank you for your feedback; we look forward to serving you again.

Best, Frederik & The Son Team.

Rated 1 out of 5 stars

Rubbish product don't buy from this…

Rubbish product don't buy from this company even though i returned product I did not receive a refund but they asked trust pilot to take down original detailed review so here I am trying to warn consumers again. so all retailers have to do is flag a review and get it removed! every word in my original review was true and factual.

23 August 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Andy,
I’m sorry for the frustration. We haven’t received your returned T-shirt, which is why a refund hasn’t been issued yet. As soon as the parcel is back with us, I’ll be happy to process a full refund right away.

If you have return tracking, please share it so we can locate the package and resolve this quickly. I just wrote you a follow-up email, as you didn't get back to the last one we sent to you.

I apologize for the situation, but I hope you understand that the T-shirt needs to be returned to receive a refund.
Best wishes
Simon & the SON team

Rated 5 out of 5 stars

The quality of the t shirts is amazing

The quality of the t shirts is amazing, what a great value for the cost. But what is even better is the customer service and their perfect fit guarantee, 10/10 would recommend and I am going to buy all my shorts only with son of a tailor from now on.

15 September 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hi Benjamin,

Thank you so much for such an amazing review! We're thrilled to hear that you're impressed not only with the quality of our T-Shirts but also with our services. Your kind words truly motivate us to continue delivering the best possible experience to our customers.

We love that you're planning to shop for all your shirts with us from now on. Welcome to the SON family! .

Thanks again for your support and recommendation! 😊

Warm regards
Katleen & the SON Team

Rated 5 out of 5 stars

I own a couple of high-neck T-shirts

I own a couple of high-neck T-shirts. Best t-shirts I’ve ever had. Have been wearing them almost every day and washing them twice a week. After 7 months they are almost as new, just the color is a bit washed out, but they’ve had at least 40 cycles of washing. Didn't stretch or shrink either.

Had to remake my first order. A new item came in fast and sat well.

Very well done, guys! Whoever is in charge you’ve done a great job. Thank you

4 February 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hi,

We're happy to hear that you love your high-neck T-shirts! It's great to know they've held up so well after many washes.

We appreciate your feedback regarding the first order and are glad the replacement fits well.

Thank you!
Katleen & the SON Team

Rated 5 out of 5 stars

Simply the best t-shirts!

Simply the best t-shirts you will ever own! I have been a customer for many years, not just the quality or the fit but the customer service department is second to none.

Most companies these days treat you as a number and try and sell as much as possible to you and exploit the customer. Son of a Tailor give you a feeling that you are truly valued and that there goal is to ship a product that is the highest quality that last year and year.

21 August 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Eamon,

Thank you for your kind words. We're happy to hear that you consistently enjoy our T-shirts! It's great to know that our quality and customer service meet your expectations.
Thank you for being a loyal customer over the years!

Kind regards
Katleen & the SON Team

Rated 5 out of 5 stars

Great customer service

Great customer service.
I ordered an item using their remake guarantee, the first item wasn't quite the right fit, I provided feedback and they provided a replacement which was just right and clear instructions and pre paid post to return the original item.
Great quality product and efficient customer service, couldn't ask for anything more! Thank you.

2 August 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey there!

We appreciate you taking the time to share your experience. We're happy to hear that our remake guarantee and customer service met your expectations, and that you are pleased with the replacement item. Thank you!

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

Personalized experience from start to…

Personalized experience from start to end. Beautiful product. Great customer service, prompt and attentive. Issues, if any, addressed immediately. Delivery process is seamless. They foster a very high trust in their products and services. They are a pleasure to deal with and an even greater pleasure to enjoy their products.

1 August 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Jamil.

We appreciate you taking the time to share your wonderful experience. It's great to hear that you found our customer service attentive and the delivery process seamless.

Best, Frederik & the SON Team.

Rated 5 out of 5 stars

I couldn't be more pleased

I couldn't be more pleased with my two high-neck cotton T-shirts. I considered for quite a while as they are a considered purchase, but I am so glad I went for it. They arrived less than a week after order, and the quality is superb, likewise the fit. And I love that they are not logo-ed, very important for me as I dislike obvious branding. Great experience, I shall certainly order again, thanks SOAT!

31 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Jeremy,
We're happy to hear that you are pleased with your T-shirts! It's great to know the quality and fit met your expectations, and that you appreciate that the design fits your style. Thank you for your order and positive feedback; we truly appreciate it!

Have a great weekend ahead.
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Just received my first order of three…

Just received my first order of three high neck cotton tee shirts. All I can say is WOW! I couldn't be happier with the exceptional quality and fit. In fact, as soon as I hung them up ordered three more!

27 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Dave!
Wow, thank you so much for this review, and what an amazing message to receive. We're really happy that you like the quality and the fit, that's the two top priorities for us.

We wish you a great day!
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

I ordered some t-shirts and measured…

I ordered some t-shirts and measured myself carefully. When I received the first t-shirt, I thought it was decent, but not amazing. After a while, the company reached out to me and helped me refine my measurements. They wouldn't send the other t-shirts until everything was perfect.

I wasn't expecting such great customer service. It really felt tailored just for me, and I truly appreciate the effort they put in for every single customer.

1 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Pavel,
Thank you so much for this very nice review, and for the compliment about our service - that really means more than you know.

We cannot wait to welcome you back again, and if you have any questions at all, we will be here to help you out.
Best wishes
Simon & the Son team 🙏🏼

Rated 5 out of 5 stars

Unbelievable

I was wary but I’m married to a Dane so I gave it a try. Truly remarkable hi-neck T shirt and a perfect fit. I referred several friends and I’ll be a repeat customer.

23 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey David!
Thanks a lot for taking your time to write this review, and we're so happy to hear your experience. And then, we have to thank you for marrying a Dane ;)

You can just let us know if you need anything. And say hello to your partner from us.
Best wishes
Simon & the team

Rated 5 out of 5 stars

Superb T-shirts

Got my t-shirts in like a week's time. Very soft and non-wrinkly. Fits me pretty well compared to regular stores that does not take into account that not everybody is a tall stick with no muscle.

12 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Mary
Thanks so much for your kind words! We're glad you love the fit and feel of the t-shirts — and that they arrived quickly. Appreciate your support!
Sam and the SON Team

Rated 5 out of 5 stars

Excellent services

Excellent services and customer oriented. I got the perfect fit and very good advice for what I should adjust for different body parts. The custom size web application is very detailed in order to get a best fit. Also has a free swap for the first order where it was needed to have some size adjustments.

16 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Alexandru!
We're happy to hear that you found our services excellent and customer-oriented - that means the world to us.
We are looking forward to having you back again.

Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Swift help with PFG process

Thanks for your swift response and help.

Editing response as I seem to have misunderstood the PFG Claim process. Have resubmitted a PFG Claim today and will wait for it to be processed, but going well so far!

7 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Hazard!
Thanks a lot for writing this review, but unfortunately, I think there has been a misunderstanding based on your review. The guarantee covers you until you're happy with the fit. Could you please upload your claim right here: https://www.sonofatailor.com/support?type=frg or write Support@sonofatailor.com

I'm looking forward to getting you the perfect fit, because we definitely want to be the shirt brand for the rest of your life!
Wish you a great day.
Best wishes
Simon & the Son team

Rated 5 out of 5 stars

Customer Service is just incredible

Customer Service is just incredible, competent, helpful, polite and they will even catch up after the remake to ask if you’re happy with the remake model. The products themselves are obviously also amazing!

11 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Felix!
We're happy to hear that our customer service and products lived up to your expectations! It's great to know our team's competence and follow-up were appreciated. Thank you for your positive feedback!

We are looking forward to talking with you again in the future.
Best wishes
Simon & the Son team!

Rated 5 out of 5 stars

A Great Brand!

Super high quality clothing. I do the custom sizing so it takes a little longer to get to me, but it's so worth the wait. On top of that, the customer service is excellent. They take pride in their work from all aspects.

9 July 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Chris
Thanks so much! We're really glad to hear you're loving the quality and fit—it makes the wait worth it. Appreciate the support!
Sam and the SON Team

Rated 5 out of 5 stars

The relationship with the team was…

The relationship with the team was exceptional. My first shirts were a bit off in sizing, likely due to me guessing at size dimensions. In my interaction with their tailor was easy and the new shirts are perfect. Great fit, super materials and rich color. Very satisfied, and considering more shirts.

11 June 2025
Unprompted review
Son of a Tailor logo

Reply from Son of a Tailor

Hey Philip
Thanks so much for your feedback! We're glad we could help get the fit just right and that you're enjoying the quality and colors. Looking forward to helping you with your next shirts!
Sam and the SON Team

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