Sonovate Reviews 268

I have dealt with Olivia Robinson at Sonovate for any payroll related queries, she has always been really helpful, understanding and gone the extra mile to help us. Especially over the difficult period of lockdown, Olivia was still helping me try and keep people on the payroll whilst being extremely busy and working from home herself. A great person to work with, highly recommended.

I have known Sonovate team for the past few years and I have always had great service and their platform is brilliant. Highly recommend.

The team at Sonovate are lovely, super responsive and passionately dedicated to their customers’ success.

I've really enjoyed my dealings with them.

I have always dealt with Jenny. My experience has been fantastic and we have built a close relationship. I feel supported at all times. Jenny goes out of her way to help us! Thanks Jenny

Their service has blown me away. I can’t thank Alex from the customer service team enough for the help she has provided me with.

This is worth every penny.

Working with the Sonovate team was smooth and lovely. Great communication at all times and clear briefs. The team were also fast to answer the phone or set up zooms if I had any doubts about the brief. Overall very positive experience and would work together again in the future, no doubt.

Olivia has been extremely organised and informative with regards to our COVID furlough claims? Providing us with detailed breakdowns for each individual.

She has eased the process for us at every stage, her advice has been helpful and clear allowing us to make decisions inline with our business needs.

AVOID, PLEASE DO DUE DILIGENCE!!!
IF YOU'RE AN AGENCY OWNER PLEASE DO NOT MAKE THIS MISTAKE...

Seemed like a really good idea initially, The contractor online platform is great and they'll do a great job at selling you the service but this is where it all goes downhill and you'll buy it because of the online platform...

If you want a company who will give you MORE work to do, MORE headaches with clear lack of training or knowledge, MORE compliance to do then go with SONOVATE.

I let so many red flags pass because I gave them benefit of the doubt, you'll have to chase all the emails again and again to get a reply. Some emails were even being opened 20+ times before a reply.

The majority of positive reviews are even written in the same language/phrasing the guys that work at Sonovate use, not surprised...However, I'm not saying the reviews are fake but do simple search of the names in the positive reviews, most are fake...

HIDDEN FEES, DONT EXPECT TO TAKE ANY OF YOUR MARGIN EVENTHOUGH YOU HAVE TO DO ALL THE WORK FOR THEM

Cowboys and only care about money, NOT your business.

Don't expect a 'dedicated account manager' as you 'haven't done a significant amount of business with Sonovate' [even though you're promised one from day one]

Lack of communication internally and externally.
Complete lack of training.
They can't read timesheets or invoice properly, I had to dictate the process.

Absolute lack of cohesion

They offered me a discount when I said I'm leaving. Quite frankly, wouldn't work with them even if it was free.

As a new business, you want to make sure you make good decisions for your business, unfortunately I made a bad call and learned the hard way, do not make the same mistake as me. If you're a small business owner, please don't make this mistake for your business....

Other options, there's a really good guy called Jim @ Business Expert Invoice Finance, he will put you in contact with a few different companies based on your circumstances, best of all his service is free. Then you have a choice of many reputable companies who actually care about your business and will do everything for you.

He pointed me in the direction of:
Positive Cashflow
Bibby Financial Services

But also offered many other options too.

good customer service but very clunky onboarding process

Absolutely Excellent throughout the whole furlough process, worked out all payments, and put everything very clearly. Strong communication thank you very much Olivia

Fast, efficient, specifically working with Oscar and Olivia has been a real pleasure!

Oscar has been particularly helpful throughout the process.

Generally speaking everyone I talk to is empathetic, kind and helpful so I want to rate this as 5 stars. On occasion I have had one quite cold and unfriendly support person which has made me feel quite frustrated. Mostly so far so good and this morning those that dealt with my client and me were outstanding.

Customer service could be a lot better. If there is a problem you have to chase them and help isn't always forthcoming

AVOID AT ALL COSTS. Company takes on business without performing diligence checks, apologise for their mistake and then try to penalise you (their paying client). We are now using an alternative funding company who do things properly. It's a shame you have to go through the cowboys to find the good companies that support you without solely seeing pound signs.

I wanted to express how good I have found Sonovate's service. Although their team has often said on numerous occasions “its all part of the service” I don't think it would be easy to find a business who has helped as much and with so much enthusiasm. They have consistently and repeatedly gone far further than I would have imagined. They helped close our first candidate to use Sonovate and helped our new fledgling business make its first contract placement. We are likely to have another placement soon and plan to use Sonovate for the foreseeable future. Sonovate easy to use portal and support team is as smooth as any business could want.

Great service, seem to be willing to go that extra mile to support their customers, would recommend to anyone looking to engage these types of services.