Sonovate Reviews 268

Very easy to navigate and the customer service and business development team are really friendly and helpful.

Sonovate provided the service I needed, with very short notice, offering excellent customer service and totally solving the problem i had.

Excellent, user friendly, portal. Extra friendly and helpful staff, both on the sales side and back office. Prompt responses to questions and nice and patient people when it comes to walking you through your first placement.

I had come to Sonovate after an experience that had frankly deterred me from any form of contractor factoring.
Since I "reluctantly" accepted their very competitive offer I can say that I have been blown away by the whole experience - it's been brilliant.
The technology is streamlined, easy to use, and the ledgers are easy to understand- even to an old recruiter like me!
I would recommend Sonovate without hesitation.

Fantastic process and very easy to set up and use

Customer service is good for those of us who are technically challenged

Helpful and approachable staff. People I have dealt with on the phone have taken ownership of queries I had and dealt with them in a collaborative manner.

We have used Sonovate for a few years now. The flexibility and ease of use is whats kept us with them. Our assigned account manager is excellent and resolves any minor issues we have in a timely fashion. Would recommend

We have been really pleased with Sonovate. It is easy to use and everything is digital. They are much better than other competitors I have used in the past who are not digitally advanced. Good customer service, easy to use. Sonovate is the way forward and help you grow your business. Highly Recommended.

Great customer service, clients and contractors very happy too. Great use of technology, very simple and easy to use software.
Service from account management team is excellent too - always at hand to help, advise and solve any issues that may arise.

First class customer service, always on hand to support the business should we require it. A trusted partner to Vallum for the long term !

I can honesty say I am truly happy I chose to work with Sonovate. As an independent agent not having to worry about the financial payments of my contractors, allows me to focus on what I know best.

The deductions from the margin GP were a little confusing at first, as it is VAT plus the agreed charge percentage, but once I was walked through this it all made sense.

The ladies who are my account contacts Alex and Sian and Luke who helped with my on-boarding are extremely helpful, and eager to help, find them all very easy to work with.., from beginning to end to present it has been a pleasure.

I would highly recommend the services of Sonovate.
The team are fantastic in replying to questions and queries and the whole process is very streamlined. They go above and beyond and have allowed me to grow my contractor base with little stress or fuss. Compared to others Sonovate are the very best on the market and I would highly recommend their services.

As a business owner, I can’t speak highly enough of Sonovate.

Why?

Yes, the technology and processes are efficient, look good, create a professional impression to our clients and, they’re easy to use for all parties (including the ability for clients & contractors to access everything through the newly launched App!) – but it’s the customer service that is most impressive.

Let’s be honest, all organisations have issues and don’t always get things right. So to give a balanced view, there has been the odd issue – however, the way in which it’s been dealt with has always been impressive; not just the speed of resolution but the empathetic approach.

It feels like you’re one of only a few customers they have – that in itself is difficult to achieve.

I’d suggest that they’ve worked hard on culture and that’s evident in our overall experience.

If Richard Branson set up a competitor business with the same level of service (and because he doesn’t need money, did it for free) then yes, I’d consider moving across.

But if he doesn’t, what’s the point in looking at another business?

Sonovate have been fantastic at promptly sorting out any problems we have had and provide a very thorough platform. Once set up, we are then free to get on with recruitment and not have to worry about payments being made etc.

Sonovate have allowed my business to grow and taken the stress of much of our back office function away allowing me to concentrate on other areas. They are flexible and communication is great. I'd recommend them to any recruitment business looking to grow a contract division who are after a professional and flexible factoring service.