I actually love there designs and I've gotten a couple of things from them that are wonderful. But the quality of the materiels is generally terrible. Pieces that are padded (like the one I love) ov... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like... See more
Company replied
I did not like the fact that the garments look totally different from the photos. There are no refund attachments and 10% and 20% gift cards are not enough for the money a person spends to get these... See more
The pictures of dresses are lovely, but the reality is frightful. The overall quality is poor. An XL was ordered but a tiny "standard size" ( a one size fits all) was sent- the dress was equivalent t... See more
Company details
- Ladies' clothes shop
- Costume Jewellery Shop
- Fashion accessories shop
- Fashion designer
- Jewellery Designer
Written by the company
What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction
Free Shipping Over $120
Written by the company
- Worldwide Delivery
- Free Return Guarantee
- 30 Days Return Guarantee
- 24 Hours Customer Service
- All emails will be replied within 24 hours on business days.
Free Custom Tailoring Service
CustoMade to Fit You Perfectly, Inside and Outm
We offer professional custom clothing services for every style, occasion and body shape. From fabric selection to precise cutting and detailed fitting, every piece is crafted exclusively for you. Whether it’s daily casual, business formal or special-event outfits, we design and tailor to highlight your unique temperament and ensure comfort, elegance and a truly one-of-a-kind fit.
Contact info
Kowloon, 00000, Hongkong, Hong Kong
- sales@soolinen.com
- soolinen.com
80% Off Today!- Soolinen
2.2
Poor
1K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had a good experience with your…
I have had a good experience with your products and service.
30 March 2026
Reply from Soolinen
HI JUDITH
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.
Best Regards,
Summer
It looked like a beautiful cotton…
It looked like a beautiful cotton dress. Instead it was made with cheap non breathable fabric. Horrible and false advertising. Will never shop with you again
18 March 2026
Reply from Soolinen
HI Maryanne
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
The jacket I received did not look like…
The jacket I received did not look like the one I ordered. The picture showed a really classy coat, the one I received was mediocre.
4 March 2026
Reply from Soolinen
HI REGINA
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Reply from Soolinen
HI Judith
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Your representation on the website vs…
Your representation on the website vs what I got was so grossly wrong. You stated it was linen at $75 and it was spandex/swimsuit material! Then I reached out for return instructions and silence on your end. Don’t buy from this sham of a company!
26 March 2026
Reply from Soolinen
HI Olivia
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
The return policy is not easy and could…
The return policy is not easy and could cost you more in the long run. The items are hit and miss. Sometimes really good quality other times junk.
16 March 2026
Reply from Soolinen
HI steph
Sorry for bringing you an unpleasant shopping experience
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
EVERYTHING BAD
EVERYTHING!!!! YOU SENT A TOTALLY DIFFERENT SHIRT TO ME; INSTEAD OF THE VIBERANT COLORFUL SHIRT WITH; PURPLE, ORANGE, PINK, GREEN, BLUE, YELLOW AND RED. I RECEIVED A TOTALLY DIFFERENT SHIRT, WITH SHORT SLEEVES, PALE, PALE, YELLOW, LIGHT GREEN, PINK, AND LIGHT BLUE. I WAS TOLD THAT IT WOULD COST TOO MUCH TO RETURN TO YOU BECAUSE OF TARIFTS, SO JUST TO SELL IT ON EBAY; WHICH HAS NOT HAPPENED. SO I LOST ALL AROUND. I WILL NOT ORDER AGAIN. "Should you want to send me what i ordered and paid for" I'll return what you sent me. 3-31-26
9 March 2026
Reply from Soolinen
HI Joyce
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
I like the Asian tops and bought 4
I like the Asian tops and bought 4, but still trying to have one return because too small.
30 March 2026
I love the soft and durable material.
I love the soft and durable material.
I am enjoying the feeling on my body.
The style and design is great, free and at the same time stylish.
Thank you.
Reason for 5 stats was that the second dress doesn't have pockets, it would have been wonderful 😊
26 March 2026
Reply from Soolinen
HI there
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.
Best Regards,
Summer
Very poor quality and over price …
Very poor quality and over price Request to return the item and never got a response
30 March 2026
Reply from Soolinen
HI Mari
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Shoes are comfy
28 March 2026
Dear Supplier
Dear Supplier, i've ordered those product with great hope, i aspected the product would be qualityfull with greate vale as advertied whic i bought for my friedn as gift from ordered from singapore, but unfortunently the product quality, finishing & packaging is very poor which unspected.
for those product its really very shy to provide rating.
I really seek your attention, if you could exchange the product with bettter quality which i wanted to present as a gif.
i appricate your prompt reply and take necessery action.
Thank you.
best regards
Samsuddin
30 March 2026
Reply from Soolinen
HI Samsuddin
We sincerely apologize for the unpleasant shopping experience you encountered.
We accept "no-questions-asked returns" within 30 days of your receipt of the package.
If the item you received does not match its description (e.g., incorrect color, size, fabric, or style),
please contact us via email at sales@soolinen.com to arrange a return or exchange. We will cover the return shipping costs.
Typically, we respond to inquiries within 24 hours on business days.
Thank you!
Summer
Reply from Soolinen
HI Sharon
We sincerely apologize for the unpleasant shopping experience you encountered.
We accept "no-questions-asked returns" within 30 days of your receipt of the package.
If the item you received does not match its description (e.g., incorrect color, size, fabric, or style),
please contact us via email at sales@soolinen.com to arrange a return or exchange. We will cover the return shipping costs.
Typically, we respond to inquiries within 24 hours on business days.
Thank you!
Summer
An error in the size of blouse to be…
An error in the size of blouse to be delivered was immediately corrected after I pointed out the error.
24 March 2026
Reply from Soolinen
HI Maria
Please rest assured that we have updated your size to S and have already shipped your order.
Here is the tracking link:
https://www.17track.net/?nums=YT2608600703247550
The package has now arrived in the Philippines
and is expected to be delivered to you within 1–3 business days.
Best Regards,
Summer
I sent a review at the end of December
I sent a review at the end of December. I am now being asked to say more and if I do not reply within 3 days the review might be deemed incorrect. I can say that the review is correct to every detail. I should remind all who read my comments that I said the garments arrived and were the correct size were perfect in every way. I regret that I can no longer trust the company which is a pity as they have many innovitive designs which I would be keen to purchase.
Perhaps publishing the return address has not pleased them.
2 December 2025
Unprompted review
Reply from Soolinen
HI yvonne
We sincerely apologize for the unpleasant shopping experience.
Could you please let us know what aspects of the product you were dissatisfied with?
Please contact us via email at sales@soolinen.com.
We will provide you with a satisfactory resolution.
Thank you!
Summer
Reply from Soolinen
HI Harriette
We sincerely apologize for the unpleasant shopping experience.
You may contact our customer service team to arrange for an exchange or return.
We also offer custom-tailoring services.
Please contact us via email at sales@soolinen.com.
We typically respond within 24 hours on business days.
Thank you!
Summer
The dress looks like it was made by an…
The dress looks like it was made by an 8th grade first time home ex student. It costs too much to return and soolinen does not reply in any kind of timely manner.
9 March 2026
Reply from Soolinen
HI Peggy
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Did not fulfill order at once with no…
Did not fulfill order at once with no notice. Missed my blouse for a planned trip.
26 March 2026
Reply from Soolinen
HI Nicole
I sincerely apologize for the delay.
Since your final top required custom production—combined with the fact that this is an international shipment—the delivery process has taken a little longer than usual.
According to the tracking information, as of 14:24 on March 30, 2026:
Harbor, CA, US 90501 — Parcel received by local facility.
Here is the tracking link:
https://www.17track.net/?nums=UL036948573YP
It is expected to be delivered to you within 1–3 days.
Best Regards,
Summer
The dimensions and bag closure not correct as described
The messenger bag dimensions as written are incorrect. The bag was MUCH smaller than described and this makes it difficult to fit my laptop. It does not have a zipper closure as described. It is a snap closure. Not sure if I will keep the bag. I do like the material although it is not as thick/strong as I expected and the strap is more like fabric rather than synthetic suede.
30 March 2026
Reply from Soolinen
HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
Color showing in picture you send to me…
Color showing in picture you send to me is different. Not happy
26 March 2026
Reply from Soolinen
HI Maithili
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.