Soolinen Reviews 1,389

TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 393 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products, noting that items often did not match their descriptions or the images online, particularly concerning fabric and color. Reviewers also frequently encountered issues with their orders, such as receiving incorrect sizes or entirely different items than what was purchased. The return policy was a significant point of frustration, with many finding it difficult and costly to return items, often without receiving a full refund. Additionally, many felt the pricing was too high given the perceived low quality of the products. However, some customers also noted that they were satisfied with certain items, praising the designs and finding some products to be of good quality and fit. A few other people also felt that the clothing styles were unique and appealing, and appreciated the timely delivery of their orders.

What people talk about most

Product

People report ambiguous experiences with product quality and accuracy. Many reviewers express disappointment,... See more

Quality

Customers consistently note ambiguous experiences with quality. While some reviewers praise the great... See more

Order

Consumers consistently express significant dissatisfaction with their orders. Many report not receiving... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Many customers report difficulties... See more

Price

Users describe negative interactions with price, frequently reporting that the quality of items does not... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I actually love there designs and I've gotten a couple of things from them that are wonderful. But the quality of the materiels is generally terrible. Pieces that are padded (like the one I love) ov... See more

Rated 3 out of 5 stars

Some of your clothes are beautiful and different. Because of that I suppose it allows you to raise the price. I would purchase a lot more if the prices were cheaper. The other thing is, I do not like... See more

Company replied

Rated 3 out of 5 stars

I did not like the fact that the garments look totally different from the photos. There are no refund attachments and 10% and 20% gift cards are not enough for the money a person spends to get these... See more

Rated 1 out of 5 stars

The pictures of dresses are lovely, but the reality is frightful. The overall quality is poor. An XL was ordered but a tiny "standard size" ( a one size fits all) was sent- the dress was equivalent t... See more


Company details

  1. Ladies' clothes shop
  2. Costume Jewellery Shop
  3. Fashion accessories shop
  4. Fashion designer
  5. Jewellery Designer

Written by the company

What we do? Soolinen.com designs and makes chic plus size dresses and outfits. We provide custom make service for every customer. Our designer team: Talented designers from US, China, Japan, France, Italy and India. What you find here: 1. We have around 40% repeat customers and they tend to leave reviews on our website, not here. 2. We can't guarantee 100% satisfaction and we try our best. Outfits may not fit perfectly, which happens frequently for online shopping. And those customers tend to come here and still, we try every effort to make 100% satisfaction

Free Shipping Over $120

Written by the company

Worldwide Delivery
Free Return Guarantee
30 Days Return Guarantee
24 Hours Customer Service
All emails will be replied within 24 hours on business days.

Free Custom Tailoring Service

CustoMade to Fit You Perfectly, Inside and Outm

We offer professional custom clothing services for every style, occasion and body shape. From fabric selection to precise cutting and detailed fitting, every piece is crafted exclusively for you. Whether it’s daily casual, business formal or special-event outfits, we design and tailor to highlight your unique temperament and ensure comfort, elegance and a truly one-of-a-kind fit.

Contact info

80% Off Today!- Soolinen

Save 60% to 80% On Trending New Outfits

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Beautiful site

Everything I see on this site is beautiful, I want almost everything I see. The colors are vibrant and you really have an idea of what things will look like once you received them.

21 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Linda
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 1 out of 5 stars

DO NOT BUY FROM THESE FRAUDULENT PEOPLE

Again I get a useless reply to my many emails but no shoes and no refund. As others have said the clothes you receive are not the ones shown on their website. The material is totally inferior. I cannot believe I paid $75 for a dress I had to bin. The shoes I ordered July 2025 for $102 I have not received nor a refund. Facebook need to ban this company but they keep coming back with different trading names. Paypal have been very unhelpful. So do not buy anything from them and be careful on Facebook.

8 July 2025
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We're sorry for the unpleasant shopping experience.

Could you please tell me your shoe order number?

I will help you track this order.

Also, if you find that the received item does not match the description, or the color, size, fabric, or pattern is incorrect, please contact us at sales@soolinen.com for a return or exchange. We will cover the shipping costs.

We usually reply within 24 hours on weekdays.

Thank you
Summer

Rated 1 out of 5 stars

Very poor product

Very poor product. Not as described. Expensive sweater. The return shipping is more than a product. Total scam. They will give you 15% credit to use on their horrible products.

16 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

Stay away.

Very bad customer service. The dress I received was not the same as the one advertised on their website. The website clearly states that they will accept returns. No reason is necessary. However, I provided them with my reason and photographs. They said I could return it, but the postage was almost as much as the item itself so they offered me 10% of the purchase price. Not acceptable.

15 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Marjorie
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

I ordered an embroidered French pink…

I ordered an embroidered French pink sweater. Instead what I received was print Transferred French Pink sweater.
I have sent a photos of both items the website advertised embroidered sweater and what I received
I have received no response back. Beware when ordering.

7 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Martha
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 4 out of 5 stars

Very cute

Very cute. I was worried this might overwhelm me, because I am only 4'11', but not so. It looks wonderful.

13 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Cynthia
Thank you so much for loving our products, which is a great encouragement for everyone in our team.
We will keep design more wonderful designs for customers like you.
May all the best for you and your family.

Best Regards,
Summer

Rated 4 out of 5 stars

Love the designs

Love the designs. Successfully ordered before. Now credit cards are being rejected. I tried with several cards

13 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Beverly
We accept payment by Paypal, Apple Pay, Google Pay, Shop Pay and most of the credit cards, including Visa, American Express, Master Card and so on.

Best Regards,
Summer

Rated 5 out of 5 stars

Delivered what was pictured in reasonable time

I think some if these review are overly harsh. I recently ordered a sweater. It came in two weeks, is made out of nice, soft knit, and looks exactly like the photo. I think they have great designs, and am ordering from them again.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT SPEND ONE DOLLAR WITH Soolinen!

i wish they would give me an option to select minu10! They are dishonest, no customer service. Purchased over $700 worth of clothing, i was not happy with quality and sizing. I asked to return, which I did over 5 months ago and i have not received, not one cent back. I have been going back and forth - total B@%$& on their end. DO NOT WASTE ONE DOLLAR with this company

11 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Nancy
We're sorry for the unpleasant shopping experience.

I understand that products may not fit, which is common when shopping online.

You mentioned you've returned the package. Could you please provide the tracking number?

We will issue a full refund as soon as we receive the returned item.

If you need further assistance, please contact us for returns: sales@soolinen.com

We hope you enjoy shopping with us.

Best Regards
Summer

Rated 1 out of 5 stars

Sooo FOS

This company is horrible! I ordered a bag and what I got was completely different Knock Off so so cheap it smelled a plastic. In the picture it chose a leather bag with a beautiful carrier. The company refused to refund me. They offered me 10% of the purchase price and to keep the product. I told him that only do I not want the product I demand a full return which they replied with a maximum of 15% of the purchase price for a gift card to buy more crap from them. I will dispute the charges with my credit card company, Absolute worst company do not do business with these people.

11 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 5 out of 5 stars

Impressed and delighted

I’m impressed with the customer service department. Emails are always answered and quickly. I have never had an issue or a question that wasn’t answered satisfactorily.
I have made made purchases and all but one was true to size. However, it may have fit so tightly because of my body shape.
I had it altered and Love It!
Everything I have worn has been complimented endlessly.
I wish there was a way I could review each item. That’s not really necessary since the reviews would be repetitive.
I am delighted with all of my new things!
My last purchases arrived more quickly than the first one. Be patient and trust that you will receive any missing items shortly after your initial package.
I love the entire experience

10 February 2026
Unprompted review
Rated 1 out of 5 stars

It’s so bad company

It’s so bad company. I ordered 2 dresses and paid $175 for that. It’s not look like on the picture at all. Everything is wrong the color, the size, the style. I will not pay even $5 for that what I got.they are the scammers. How they can cheat like that ?

9 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI IRINA
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

The fabric was nowhere like linen it…

The fabric was nowhere like linen it was synthetic and cheap and stretchy!
The design is nothing like what is shown in the picture. It looks like a sack. The undergarment was dirty. Never buy from them!! Bb

6 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Eales
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 3 out of 5 stars

Dislike ,when I'm emphatic about a…

Dislike ,when I'm emphatic about a product and they send me another or push upon me another similar product,the Boho....terracota shoes , to see if it slides and, in return ,like presently with the boho splicing yellow shoes, I have been struggling to get them to solve the discord and mend their error by sending me the yellow inicially ordered.Reply I repeatly get is that e-mail,"Alexis ......." is inaceptable, being the one instructed to send foto of the terracota shoe recieved when, I ordered the yellow ones.

5 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Alma
We sincerely apologize for your unpleasant shopping experience.

If you find that the received item does not match the description, such as incorrect color, size, fabric, or pattern, please contact us at sales@soolinen.com to return or exchange it. We will cover the shipping costs.

We usually reply within 24 hours on weekdays.

Best Regards,
Summer

Rated 5 out of 5 stars

Six months of beauty

Soolinen makes beautiful, stylish clothes available at budget price. The shoes get complimented every time I wear them. The fit is great for me. I struggled at first, before I realized Soolinen sizing is based on what US sizing USED to be. What US stores call a small is really a med. or large. Now I know how to order. The sets are gorgeous, many look taylor made! Opening the package is Christmas every time! Can't say enough good things.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

My order was delivered but I didn't personally receive it

My order was delivered. B it was gone before u arrived home. I contacted the company. They wouldn't refund my money 2 my account. I wish it was a better delivery than just out 4 delivery status more like Amazon. I could have have had someone watch out 4 it. So it's to much of a hassle. I'm paying 4 items I didn't personally receive. My last experience was way better. I dont think I will order very this company again order.

31 January 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Ruth
We apologize for the unpleasant shopping experience.

It's possible your package was stolen after delivery.

However, we have already discussed reshipment with you via email.

Here are the new tracking links:

https://www.17track.net/?nums=YT2603400704761260

https://www.17track.net/?nums=YT2603400704757318

The estimated delivery time is 7-12 business days. I will help you urge them to deliver your package as soon as possible.

Best Regards,
Summer

Rated 1 out of 5 stars

Beware: SCAM

Beware: this company is a SCAM. I feel like an idiot that I even ordered from them. They sent a bag of garbage clothes, not even close to what I ordered. Their emails are gobbledygook. STAY AWAY.

2 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI there
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

Rated 1 out of 5 stars

So Disappointed!

The coat I ordered was advertized as "LOOSE" but came in straight and fitted. I wanted to return it without paying shipping. I emailed them but never got a response. This was the worst customer service I have ever experienced and I am 71 years old!

6 February 2026
Unprompted review
Soolinen logo

Reply from Soolinen

HI Deborah
We accept return for no reason within 30 days after you sign the package.
If you find item received not as described,Wrong color size, fabric or pattern.
Please contact us email: sales@soolinen.com for a return or exchange. We will cover the shipping fee.
Usually we reply within 24 hours on business days.
Thanks
Summer

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