Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
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Do not buy ! Not only are most of the reviews fake , they drop ship cheap items from factories in China. Confirmed items from Ali Express & Ali Baba are bought on masse and shipped direct fr... See more
Absolutely shocking, ordered this 3 weeks ago to be told it’s a incorrect address, Every other Parcle gets delivered. It was for a special birthday and now they said I have to wait for it to be r... See more
I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Quick delivery and exactly what I…
Quick delivery and exactly what I expected and hoped for. I love it
29 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your kind review. We're delighted to hear that your order arrived quickly and met your expectations. It’s wonderful to know that you love your purchase. ☺️
Reply from Sophie & Olivia Lingerie
Hi Samantha,
Thank you for your lovely review. We're so happy to hear that you love how your piece looks and feels. Your kind words truly mean a lot to us. ❤️
I purchased two sets from this company
I purchased two sets from this company, and when they arrived, they were nothing like the pictures advertised. The quality was extremely poor and very disappointing.
I returned the items at my own expense and followed all the required steps on my end. It has now been more than five months, and I still have not received my refund.
To make matters worse, they are now asking me to pay customs fees in China before they will return my money. I have never experienced anything like this before.
Please be careful when purchasing from this company. The quality is terrible, and even when you do the right thing as a customer, they do not do the right thing by you. In my experience, it has been a complete waste of time and money.
17 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Nesrine,
We're truly sorry to hear about your experience and understand your frustration.
We take concerns like yours seriously and apologize that this process has not met your expectations. Regarding the customs fees, these are charges imposed by customs authorities and are not collected or controlled by us. In cases where such fees apply to returned parcels, they must be settled before the shipment can be successfully received and processed.
Once the returned package is received and the return requirements are met, we will continue with the applicable refund process.
We appreciate your feedback and regret the inconvenience you've experienced. If there are any outstanding details you'd like us to review, please continue corresponding with our support team so we can assist further. ☺️
Absolute junk
Absolute junk, do not buy. Images do not match what you get !!
26 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We're sorry to hear that your experience did not meet your expectations. We take feedback like this seriously and would appreciate the opportunity to learn more about the issue you encountered.
Please reach out to our customer support team with your order details so we can review your concerns and work toward a suitable resolution. ☺️
I was very surprised by the quality of…
I was very surprised by the quality of the product. It looks amazing on my wife; she's already super sexy, but wow! I highly recommend it to spice things up in your relationship. I'll definitely buy it again
20 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi David,
Thank you for your wonderful review. We're delighted to hear that you were pleasantly surprised by the quality and that your purchase made such a positive impression. It means a lot to know you had a great experience and would recommend us to others. ☺️
If only I could give zero I would
If only I could give zero. Pictures look amazing but the product are awful and nothing like what you order. They say they come from Europe but in truth they come from China and the fitting is appalling and the quality abysmal. When you want to return it you have to send it back to China and they want to charge you £50 customs fee. Absolutely 100% avoid this company.
1 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the fit, quality, and return process.
We would like to clarify that we do not claim our products are shipped from Europe, and return instructions are provided in accordance with our policy. We regret that the items were not suitable for you and that the process caused disappointment.
If you’re open to it, please contact our customer support team with your order details so we can review your concerns further and see how we may assist.
The product was very nice
The product was very nice, but it took a little more than two weeks to receive it
21 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Vance,
Thank you for your feedback. We're glad to hear that you were happy with the product. We also appreciate your patience regarding the delivery time and understand the wait was longer than expected. Your feedback is valuable to us as we continue working to improve our shipping experience. ☺️
I still like the brand and customer…
I still like the brand and customer service was polite, but my first order experience was a bit stressful because one item went out of stock after purchase.
21 May 2026
Reply from Sophie & Olivia Lingerie
Hi Kim,
Thank you for sharing your feedback. We’re glad to hear you still like the brand and found our customer service polite, though we’re sorry that your first order experience was stressful due to the item going out of stock after purchase. We understand how frustrating that can be.
We appreciate your patience and your honest comments. ❤️
There cheap products come from China…
There cheap products come from China which is not apparent anywhere. Returns need to go to China. I sent proof of posting and paid to return and funnily enough they say they have never received it and insist I should have paid even more for tracked returns to China! So no money back absolute waste.
4 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the return process.
Please understand that once a return is shipped, the transit and delivery are handled by the courier service. We are unable to process refunds for returns that have not yet arrived, which is why tracked shipping is strongly recommended for international returns.
We regret that this situation has caused disappointment and appreciate your feedback. If you have any updated tracking information, please contact our customer support team so we can continue reviewing your case.
Would not recommend.
Would not recommend.
Cheap products, poorly made.
Have to pay for your own returns (back to china) and if your parcel gets lost, they dont care. And unless you pay extra to cover for loss and protection on your return order, youre not covered.
Poor customer service, bad quality products. Made out like its a classy, high end website but its not, just another cheap Chinese brands, pushing out naff products
15 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the quality and return process.
Please understand that once a return parcel is shipped, the courier is responsible for the transit and delivery. This is why tracked and protected shipping options are strongly recommended for international returns. Refunds can only be processed once the returned parcel has been received.
We regret that this situation has caused disappointment and appreciate your feedback.
pretty set but honestly i expected the…
pretty set but honestly i expected the bra to hold me a bit better for the price. looked amazing tho just not as comfy as i hoped after few hours wearing it
14 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Noah,
Thank you for your honest feedback. We’re glad to hear that you loved the look of the set, though we’re sorry to hear that the comfort and support did not fully meet your expectations after extended wear.
We truly appreciate you sharing your experience with us. ☺️
Almost a scam
Basicly a scam: the cheapest Chinese made quality with enticing website and total overpricing. I did receive the products, but the quality is not comparable to even the cheapest stuff I could by from local low-range shops and that would cost 1/5 of these prices. Typical pseudo-company marketed in Facebook. Seems like this has been around with other names too (see here also: sophieolivia-boutique).
9 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality and value of the items received.
We would also like to clarify that we are a legitimate online business, and we take customer feedback seriously. We regret that the products were not suitable for you and appreciate you taking the time to share your thoughts.
Absolutely Useless
Package never arrived and customer service was awful. I had to work with my building manager to review the front door camera footage to prove that the package was never delivered, and it was incredibly difficult to communicate with their team (which...I think is just AI??). They have a great website, but I don't think this is actually a company. Also they have great reviews all over the website and it says they're rated 4.7 on Trust Pilot with hundreds and hundreds of reviews, but you can't click on them. The moment I looked them up here to leave a review, they show up as 2.8 stars. So. Yeah. Garbage all around, clearly.
6 May 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delivery and communication process. This is certainly not the experience we want for our customers.
We would also like to clarify that we are a legitimate online business, and our customer support team works to assist all inquiries as quickly as possible. We regret that your experience did not reflect the level of service we aim to provide.
If you have not yet received a resolution, please contact our customer support team again with your order details so we can review your case further and assist you accordingly.
Substandard quality stitching
Substandard quality stitching, cut, & size all wrong. Cheap and ill fitting. Drop ship co. Do not order!
22 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear that your order did not meet your expectations. We understand your disappointment regarding the fit and quality of the items received.
Our team always aims to provide products that customers will enjoy, and we regret that this was not your experience. If you’re open to it, please contact our customer support team with your order details so we can review your concerns further.
Great quality
Great quality, style, look and feel, but deluvery a little slow but still ok
28 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Shane,
Thank you for your review. We're delighted to hear that you’re happy with the quality, style, and feel of your items. We appreciate your feedback on delivery time and will continue working to improve the experience. ☺️
Disappointing and would never buy from…
Disappointing and would never buy from the again. Worst service ever, bought a set for my wife. Arrived 3 weeks later, size was completely wrong and send it back to them. No response to my email or refund and it’s been 4 weeks since I send it back. Scam from China, don’t buy!
7 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration regarding the delay and lack of updates. This is certainly not the level of service we aim to provide.
If you have already returned the item, please contact our customer support team with your order details along with the tracking information and courier used so we can locate your return and assist you further.
We take concerns like this seriously and would appreciate the opportunity to review your case.
Ease of ordering and they quickly…
Ease of ordering and they quickly solved an inaccurate shipping address that was my fault. Very responsive customer service
23 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Roberto,
Thank you for your kind review. We’re glad to hear that the ordering process was smooth and that our customer service team was able to quickly assist with the shipping address. We truly appreciate your feedback. ☺️
I’m genuinely impressed
I’m genuinely impressed with this brand. The quality is exceptional, you can feel it right away in the fabric and the fit. Everything is thoughtfully designed, from the stitching to the details, and it feels both comfortable and luxurious at the same time.
What I love most is how well it fits the body, supportive, flattering, and still incredibly soft on the skin. It’s the kind of lingerie that makes you feel confident without compromising on comfort.
You can tell they really care about craftsmanship and materials. Definitely a brand I’ll keep coming back to.
24 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Mari,
Thank you for your wonderful review. We're truly delighted to hear how much you love the quality, fit, and comfort of your items. It means a lot to know that the craftsmanship and attention to detail stood out to you.
We really appreciate your support and look forward to welcoming you back again. ☺️
Reply from Sophie & Olivia Lingerie
Hi Mandy,
Thank you for your review. We’re glad to hear that you’re happy with the quality and craftsmanship of your item. ☺️
Great sales and beautiful garments.
Great sales and beautiful garments.
16 April 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Tina,
Thank you for your kind review. We’re delighted to hear that you’re happy with our products and sales experience. ☺️
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