I had an old address in my Shop app, and when I placed my lingerie order, it confirmed the order with the wrong address. It was Friday afternoon, so I wrote 2-3 messages to the company letting th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolute rubbish, luxury is not the word. The are essentially just another Chinese lingerie drop shipper that sells incredibly low quality lingerie at a profit. The returns policy is nigh on impossi... See more
Absolutely shocking, ordered this 3 weeks ago to be told it’s a incorrect address, Every other Parcle gets delivered. It was for a special birthday and now they said I have to wait for it to be r... See more
Cannot rate Sophie & Olivia Lingerie more highly or recommend them more. The items came as ordered, right colour and sizes in the post - complete with care bag, which i recommend. My parter absolutel... See more
Company details
Written by the company
We’re on a mission to redefine confidence through comfort. We design intimiates that blend sensuality with softness, empowering women to feel confident, supported, and effortlessly themselves, from morning to midnight.
Contact info
Breach of guidelines
Online images mask terrible operations/ customer satisfaction
I gifted a set for the holidays and needed to return them. Shame on me (?) for not reading the reviews nor the return policy. I was asked to photograph all of the pieces first and submit, then once approved to ship them back to china and provide my receipt (photo), tracking number and customs number (this was Jan 20th) then was told by support to send photos of the package and ONCE confirmed receipt in china they would issue my refund (less shipping and handling = 20% of the order cost)… if you’ve ever shipped to china once the item is through customs you lose tracking. So here we are 3 months after leaving the post office and i still have not received my refund. DO NOT BUY FROM THIS COMPANY
16 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Paul,
We’re very sorry to hear about the frustration you’ve experienced. We completely understand your concern and appreciate how inconvenient this situation has been.
We want to clarify that our team does not have control over international returns once they are with the courier. Like you, we are waiting for the returned items to arrive, and as soon as they do, we are more than willing to process your refund promptly. We truly appreciate your patience in this matter and hope to resolve it for you as quickly as possible.
AVOID this seller. DO NOT BUY !!
I bought 2 sets of lingerie from this company… I wish I had searched on here for reviews first. The lingerie is poorly made, low quality materials. The bra cups are nothing like their stated sizes. The entire purchase cost me over £80. When I requested a refund they emailed me small print about how I would have to send it back to China at my own cost (which would have been about £30+!) and they would only return a small amount of the price. I felt entirely scammed and am left with unwearable items. AVOID. DO NOT BUY !!
15 December 2025
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and truly regret that you feel disappointed with your order. This is certainly not the experience we want our customers to have.
Our team always aims to assist and provide solutions whenever possible. If you’re still open to it, we would really appreciate the opportunity to review your case again and see how we can help. Please contact our customer support team and include your order number so we can look into this for you.
Reply from Sophie & Olivia Lingerie
Hi Debra,
Thank you for your review. We're glad to hear that your item fits nicely and that you’re happy with your purchase. ❤️
Still waiting on refund
Husband ordered the lingerie in incorrect sizes as Christmas present. I emailed within 30 days to request a return. They emailed back and said keep the items and pay $7.50 AUD per item they would then send new ones in the right sizes. I sent a list of styles and sizes but each time I emailed, I got a delayed response that the stock was no longer available. This went on over several emails. I’d choose a new style and that wouldn’t become available. Tired of the back and forth I asked for the refund I originally requested, but I am no longer receiving responses.
22 January 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jordan,
We’re very sorry to hear about the delay and the frustration you’ve experienced. This is certainly not the level of service we aim to provide, and we completely understand your concern.
Please contact our customer support team directly with your order details so we can review your case immediately and ensure your refund is processed as quickly as possible. We truly want to resolve this for you.
Beautiful products at great prices
Beautiful products at great prices, but it was the customer service that got me: when they give more than you expect, it’s a job done right!
11 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jolanda,
Thank you for your wonderful review. We're thrilled to hear that you love our products and that our customer service exceeded your expectations. Your kind words mean a lot to us. ❤️
The staff are so helpful!
The staff are so helpful!
Judelle was amazing and changed our items with no fuss as they were too big for my gf!
Excellent service 😊
8 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Charles,
Thank you for your kind review. We're delighted to hear that Judelle was able to assist and make the exchange process easy for you. We truly appreciate your feedback. ❤️
Very, very, very poorly made
Very poorly made. Inconsistent sizing. I followed the sizing guide and bought 3 sets. On all 3 bras the band was too big and the cup was way too small. Very cheap material. The cups of the bras are not rounded. The best way to describe them as awkward. I was spilling out on the top, sides, and bottom. Never experienced such a bad fit.
9 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Patricia
We’re very sorry to hear that the items you received did not meet your expectations. This is certainly not the experience we want our customers to have.
Sizing and fit can sometimes vary depending on the style, and our team is always happy to help review sizing concerns and provide assistance where possible. If you’re open to it, please reach out to our customer support team with your order number so we can take a closer look at your case and see how we may assist you.
So disappointed
I have just received my order today and I am so upset and disappointed. The item is described as a corset style body suit and in reality it’s a piece of flimsy lace. And I paid £40 for that, the kind of thing you could pick up on a market stall for a tenner.
What a total waste. It was late being delivered which turns out to be a god send, if I had taken it on our anniversary break my partner would have been disappointed too.
Should have just stuck to Ann Summers
9 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Vicki,
We’re very sorry to hear that your order did not meet your expectations. We completely understand your disappointment, and this is certainly not the experience we want for our customers.
If you’re open to it, our customer support team would like to review your order and see how we can assist you further. Please reach out to them with your order number so we can look into this for you.
Love the quality
Love the quality, arrived quickly- can’t wait to wear!!
7 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your review. We're thrilled to hear that you’re happy with the quality and speedy delivery of your items. We hope you enjoy wearing them! ❤️
As good as it gets
The sizing is a bit strange but got it right first time. Great comms throughout and postage was very swift. The quality was very good and my partner was well pleased. 10/10. Sadly though i didn't recieve my mystery gift :-(
6 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi David,
Thank you for your kind review. We're glad to hear that the sizing worked out, the communication was smooth, and that your partner is happy with the items.
Regarding the mystery gift, as part of our free gift offer, you actually receive $15 off your next purchase. Please contact our customer support team, and they’ll be happy to provide you with the code. ❤️
Beautiful underwear and fits great
Beautiful underwear and fits great, very good price too only downside the long wait for it to arrive
19 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your review. We're delighted to hear that you love the fit and value of your items. We appreciate your feedback regarding delivery times and will continue working to improve the experience. ❤️
After reading all the bad reviews
After reading all the bad reviews, after I had placed the order I was a bit sceptical.
BUT the items arrived, and the only thing I would say is that it does take a while to arrive, so please don't order if you want the items to arrive in the coming week.
The set itself was comfortable, as I had worn this out for dinner under a very fitted dress. The material was nice and soft and did not smell as others have stated.
It's yet to go through a wash so I can't comment on any further on the material and whether it may fall apart.
I ordered a size after viewing the sizing guide and all items fitted me.
5 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
Thank you for sharing your experience. We're glad to hear that your items fit well and were comfortable for your evening out. We appreciate your feedback regarding delivery times and are happy that, overall, you’re satisfied with your purchase. ❤️
Horrible cheap quality for the price…
Horrible cheap quality for the price shame on you!!. Had to go through PayPal for a dispute and refund. Shipped item back to CHINA. via UPS. FYI ($20) To ship back with tracking.
Sophia & Olivia. Please shut down your store as the price doesn't match the quality of item. People please go and spend your money in (VICTORIA SECRETS)
5 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim for, and we regret that your order did not meet your expectations.
Our team always strives to resolve issues as smoothly as possible, and we appreciate your feedback. If you’d like, you can reach out directly to our customer support team so we can review your case further and see how we can assist.
Fab service and great product would buy…
Fab service and great product would buy again
6 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Thank you for your kind review. We're thrilled to hear that you had a great experience and are happy with your purchase. We look forward to welcoming you back! ❤️
DO NOT ORDER FROM THIS COMPANY.
DO NOT ORDER FROM THIS COMPANY.
The quality of the items is extremely poor and nowhere near what is shown in the photos or described in the listing. The fabric feels very cheap and the overall finish is terrible. After receiving the order, it was immediately clear that the products were not as advertised.
What makes this even worse is their customer service. When I contacted them about the issue, they refused to offer a reasonable solution. The only option they gave was to return the items to China at my own expense. The international shipping cost is higher than the value of the order itself, which makes a return completely impractical.
If you look through other reviews, you’ll see many people reporting the same issues with quality. Unfortunately, the company has shown no real interest in resolving the problem.
I would strongly recommend avoiding this seller unless you are prepared to lose your money.
5 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Helen,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We take concerns like yours seriously and regret that the products and service did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further and assist with the return process, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for bringing this to our attention.
Delivery, fit and quality all terrible, not as described
Delivery - slow, fit - terrible, quality - appalling for the cost.
Unbranded products arrived late, the sizing was all over the place and the quality and materials used not befitting of goods a quarter of the cost. The scam is through false advertising they now have my cash and make it so hard and expensive to return that they basically can't lose.
5 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Michael,
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the standard we aim to provide, and we regret that your order did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further, please contact our customer service team with your order details, and we’ll be happy to assist you.
Thank you for bringing this to our attention.
2 sets- varying quality
One set was DEFINITELY better quality than the other set. One piece of the lesser quality set did arrive broken. I was able to repair said pieces in house. But the fact remains.
Wife said she’s never felt better in the nicer set. I don’t recall the names.
27 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Jake,
Thank you for sharing your feedback. We’re very sorry to hear that one of the sets did not meet your expectations and that a piece arrived damaged. We’re glad to hear you were able to repair it, but we understand this was still disappointing.
If I could give them ZERO star I…
If I could give them ZERO star I would!!!
After more than 3 weeks from the day I placed my order, I receive a very mediocre package containing only HALF of what I ordered, let alone it did not have any "mystery gift" in it, what they brag about on their website. The items didn't even have a size or brand tag! The fabric is cheap, the sizing is incorrect and I don't even know if they have sent me the correct size that I have ordered. They charged me 7 CAD for shipping insurance (what the hell) only to send me my order late and incomplete!
I felt like I fell for a scam by shopping from this website. I'm just so mad and disappointed with everything about this experience.
Cherry on top, I saw a set on Walmart Canada exactly like they sell on their website for 1/7 of the price! OMG
22 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Emma,
We’re very sorry to hear about your experience and understand how frustrating this must have been. We truly appreciate you taking the time to share the details.
We’d like to clarify that the “mystery gift” is applied as a discounted amount toward your next order, and regarding the shipping insurance, it can only be added if selected by the customer at checkout; unfortunately, it cannot be applied on our end after the order is placed.
We’d be happy to review your case further and assist with any outstanding concerns. Please contact our customer service team with your order details so we can help resolve this for you.
Thank you for bringing this to our attention.
Substandard quality underwear for price
Substandard quality underwear for price
Delivery does not meet what is specified on website I ordered 15th Feb and arrived 3rd Mar
Difficult returns process you have to pay for
14 February 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi Lisa,
We’re very sorry to hear about your experience and understand your frustration. We regret that the delivery and product did not meet your expectations.
As per our policy, a full refund can be issued once the item is returned, and you’re welcome to use your preferred courier. If you’d like us to review your case further or need assistance with the return, please contact our customer service team with your order details, and we’ll be happy to help.
Thank you for bringing this to our attention.
Just be aware even before you get the…
Just be aware even before you get the product you're gonna experience incredibly long shipping times it's been a full week since my order and it hasn't even left CHINA yet would never do this again
Update: its been two full weeks since my order and no merchandise yet.
2 March 2026
Unprompted review
Reply from Sophie & Olivia Lingerie
Hi there,
We’re very sorry to hear about the delay and understand how frustrating this must be. Please note that Sophie & Olivia Lingerie operates fully online and ships internationally, and delivery times can vary depending on the destination country and local customs procedures.
If you’d like us to review the status of your order and provide an update, please contact our customer service team with your order details, and we’ll be happy to assist.
Thank you for bringing this to our attention.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.