We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more
Company replied
Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more
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So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more
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Company details
Written by the company
SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes
Contact info
52 London Road, TW1, Twickenham, United Kingdom
- 020 8607 0550
- sales@soresi.co.uk
- soresi.co.uk
Get £1000 towards legal fees!
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Malcolm was very knowledgeable and…
Malcolm was very knowledgeable and straightforward with the information that we need to know and provide him as well! He was very thorough. And answered all our queries!
4 July 2026
Unprompted review
Reply from SO Resi
Hi Jessica,
Thank you for taking the time to leave such positive feedback.
Providing clear information and guidance is so important, and it's wonderful to know that Malcolm was able to answer all of your questions and ensure you felt well-informed every step of the way.
We'll be sure to share your kind comments with Malcolm, who will be pleased to know that his support made such a positive impression.
Thank you again for your feedback, and we wish you all the best in your home-buying journey.
Kind regards,
SO Resi Sales Hub Team
Thanks!
Maeve at So Resi has been an absolute gem! She has helped from the very beginning and has been extremely responsive and quick acting. We wouldn’t have been able to get on the market so quickly without her consistent guidance care and support! Thank you Maeve!
3 July 2026
Unprompted review
Reply from SO Resi
Hi Abby,
Thank you for taking the time to share your experience.
We're delighted to hear that Maeve has been such a great support throughout your journey. We'll be sure to pass on your kind words to her.
Thank you again for your feedback, and we wish you every success in your new home journey.
Kind regards,
SO Resi Sales Hub Team
absolutely amazing throughout
I am currently in the process of purchasing my home with SoResi and the customer service has been absolutely amazing throughout. Karen and Malcolm have dedicated so much time to helping me and their guidance has made the entire journey smooth and stress free. They are professional friendly and always willing to go the extra mile to support buyers. Thank you both for your incredible support and dedication. Highly recommended.
3 July 2026
Unprompted review
Reply from SO Resi
Hi,
Thank you for taking the time to share your experience with SO Resi.
We're delighted to hear that Karen and Malcolm have provided such amazing support throughout your home-buying journey. Purchasing a home is a significant milestone, and it's wonderful to know that their professionalism, friendly approach, and dedication have helped make the process smooth and stress-free.
We'll be sure to pass on your kind words to both Karen and Malcolm. They will be thrilled to hear that their guidance and commitment made such a positive difference to your experience.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Kind regards,
SO Resi Sales Hub Team
Vanessa has been really kind, friendly and positive.
*This review details my experience with Vanessa up to the point of formal property offer*
Vanessa has been really kind, friendly and positive. She was very patient as I viewed the property with two toddlers, and was very helpful in explaining details of the flat. On the phone and over email, Vanessa has been professional and encouraging. I'm grateful to her for helping me through the process so far.
1 July 2026
Unprompted review
Reply from SO Resi
Hi Amy,
Thank you for your lovely feedback. We're so pleased to hear that Vanessa's kindness, professionalism, and patience made your experience a positive one. We'll be sure to pass on your comments to her, and we wish you all the best with the next steps of your property journey.
Kind regards,
So Resi Sales Hub Team
Nice sales staff during viewings
Sandhiya and Weronica were very friendly and helpful throughout the entire initial process.
Very responsive in making viewing appointments and time adjustments.
Nice experience in general
16 May 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your kind feedback. We’re pleased to hear that Sandhiya and Weronica were friendly, helpful, and responsive throughout the process.
It’s great to know they were able to support you with arranging viewings and making adjustments smoothly. We’ll be sure to pass on your comments to them.
Kind regards
SO Resi Sales Hub Team
Thank you Klaudia!!!
I would like to express my sincere thanks to Klaudia for the exceptional support she has provided. She has been professional, friendly, and incredibly responsive, always taking the time to answer my questions and ensure everything was dealt with quickly and efficiently.
Her excellent communication, attention to detail, and willingness to go above and beyond made the entire experience smooth and stress-free. It's clear that she genuinely cares about providing outstanding customer service, and her dedication really stands out.
Klaudia has been a pleasure to deal with, and I truly appreciate all of her help. She is a real credit to the team, and I would highly recommend her to anyone looking for first-class customer support. Thank you again, Klaudia, for everything.
30 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your wonderful feedback. We’re delighted to hear that Klaudia provided such professional, friendly, and responsive support throughout your experience.
It’s great to know her clear communication, attention to detail, and dedication made the process smooth and stress-free. We’ll be sure to share your kind words with Klaudia – she’ll be thrilled to hear them.
Kind regards
SO Resi Sales Hub Team
Vanessa!!
Vanessa was in charge with my process and she was always very professional and attentive.
Her level of support was amazing throughout the process.
Thank you, Vanessa!
30 June 2026
Unprompted review
Reply from SO Resi
Hi Elsa,
Thank you for taking the time to leave a review.
We're delighted to hear that Vanessa provided such a high level of support throughout your homebuying journey.
We'll be sure to pass your kind comments on to Vanessa, who will be thrilled to know that her support made a difference to your experience.
Thank you again for your lovely review, and we wish you all the best in your new home.
Kind regards,
SO Resi Sales Hub Team
My sale was handled by Klaudia
My sale was handled by Klaudia, she was very knowledgeable about the sale process and put my mind at ease. Although we faced delays out of SORESIs hands, Klaudia did her best to move the process along and keep the buyer happy
29 June 2026
Unprompted review
Reply from SO Resi
Hi Jordan
Thank you for taking the time to leave a review.
We're delighted to hear that Klaudia was able to support you throughout your sale and help put your mind at ease during the process.
We'll be sure to share your kind feedback with Klaudia, who will be pleased to hear that her efforts made a positive difference to your experience.
Thank you again for your comments, and we wish you all the best for the future.
Kind regards,
SO Resi Sales Hub Team
We bought a property from Soresi
We bought a property from Soresi. The agent dealing with us was Klaudia Miara.
She was amazingly supportive and professional, Throughout the dealing. Always there for guidance and information needed.
29 June 2026
Unprompted review
Reply from SO Resi
Hi Irfan,
Thank you for taking the time to leave a review.
We're delighted to hear that you had such a positive experience purchasing your home with SO Resi.
We pride ourselves on delivering a professional and customer-focused service, so it's wonderful to receive feedback like this.
We'll be sure to pass your kind comments on to Klaudia, who will be delighted to know that her support made a difference to your experience.
Congratulations on your new home, and we wish you every happiness there for years to come.
Kind regards,
SO Resi Sales Hub Team
Malcolm has provided exceptional…
Malcolm has provided exceptional service. As a first-time buyer with numerous questions, I truly appreciated the time he took to show me multiple properties. He even made himself available for three additional viewings within just a week. Thanks to Malcolm's invaluable help and advice, I have never felt more confident and in control of the buying process.
20 June 2026
Unprompted review
Reply from SO Resi
Hi,
Thank you so much for your lovely feedback. We’re really pleased to hear that Malcolm was able to support you throughout your first buying experience and make the process feel more comfortable and in control.
We’ll be sure to pass your kind words on to him — he’ll be delighted to know he made such a positive difference.
Kind Regards,
The SO Resi Team
Exceptional Responsiveness
I would like to express my sincere appreciation for the exceptional support provided by Grace Kagame during our staircasing process. From the very beginning, Grace was proactive, organised, and consistently responsive. She ensured that our staircasing offer was issued quickly and that the solicitor instruction followed promptly, allowing the process to move forward without unnecessary waiting.
Her professionalism, clarity, and commitment to helping us progress efficiently have been truly impressive.
26 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your wonderful feedback. We’re so pleased to hear that Grace provided such proactive, organised, and responsive support throughout your staircasing journey.
It’s great to know her professionalism and clear communication helped the process move forward smoothly. We’ll be sure to share your kind comments with Grace.
Kind regards
SO Resi Sales Hub Team
Staircasing
As a long term shared owner I have been going through the process of staircasing to 100%. Roy at SoResi has been handling the case; he has been helpful with answering queries and is always very prompt in his responses. As many shared owners will testify, processes related to shared ownership properties can often feel lengthy and more complex; however, I have been pleasantly surprised with this transaction which has been progressing at a good pace with the help of Roy and the SoResi team. I have not yet made it to completion but so far the journey has been smooth, and I am very happy with the service from Roy at SoResi.
26 June 2026
Unprompted review
Reply from SO Resi
Hi Karina,
Thank you for your kind feedback.
We’re pleased to hear your staircasing journey has been progressing smoothly and that Roy has been able to support you with clear and prompt communication throughout. We appreciate that these processes can feel complex, so it’s great to know this has been a positive experience so far.
We wish you all the best for completion.
Kind regards,
SoResi Team
Staircasing to 100%
After being Metropolitan Thames Valley Housing shared owners for 9 years we finally staircased to 100% in May. The process took much longer than expected, with a less than straightforward route. However, when we contacted SoResi we were always rung back promptly and with the help of Holly Moran, in particular, everything was sorted out eventually. MTVH helped us to buy our property later in life when there were few other options.
26 June 2026
Unprompted review
Reply from SO Resi
Hi Stella,
Thank you for sharing your experience and congratulations on staircasing to 100%! We appreciate your patience throughout what we understand was a longer process than expected.
It’s great to hear that Holly was able to support you and help bring everything to a successful conclusion.
We’re also pleased we could play a part in helping you secure your home.
Kind regards,
So Resi Sales Hub Team
Great customer service and attention to…
Great customer service and attention to details, Sandhiya makes you feel like you are already at home and Weronika coordinated everything in a perfect way.
24 June 2026
Unprompted review
Reply from SO Resi
Hi Giorgia,
Thank you for your lovely feedback! We’re so glad you felt at home with Sandhiya and that Weronika’s coordination made everything seamless. We really appreciate your kind words!
Kind regards,
So Resi Sales Hub Team
I had a great experience
I had a great experience throughout rent to buy process. Weronika was very helpful!
25 June 2026
Unprompted review
Reply from SO Resi
Hi Audrone,
Thank you for your kind feedback! We’re so glad you had a great experience with the rent to buy process, and Weronika will be delighted to hear your lovely comments. We appreciate you taking the time to share this!
Kind regards,
So Resi Sales Hub Team
Highly Recommended!
We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout out to Andrea, Jacqui and Angela for allowing us to badger them with questions and never making us feel like numpties! 10/10, would always recommend!
25 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you for your lovely review!
We’re so pleased to hear your journey has been smooth and stress-free, and that Andrea, Jacqui and Angela were able to support you every step of the way.
It’s great to know they made you feel comfortable and confident throughout the process.
We really appreciate your recommendation—thank you for sharing your experience!
Kind regards
SO Resi Sales Hub Team
My journey from start to finish was…
My journey from start to finish was amazing and smooth 🏡 Superb service and amazing knowledge from Anna .. easy to approach if needed and nothing was too much trouble, I would put all my trust in Anna for sure …
Thank you
10 ⭐
19 June 2026
Unprompted review
Reply from SO Resi
Hello
Thank you so much for your wonderful review!
We’re delighted to hear your journey was smooth from start to finish, and that Anna provided such superb support throughout.
Your kind words and trust mean a great deal.
Wishing you all the best in your new home
Kind regards
SO Resi Sales Hub Team
This is a well deserved 5 star rating…
This is a well deserved 5 star rating for excellent professional service between February 2026 to date. Fran was my main point of contact, I found her helpful, approachable, professional responsive. This made the my experience smooth even when passed to other soresi teams the experience was the same. The aftercare has also been excellent as issues raised were addressed promptly and they do follow up. Keep up the good work, and many thanks to Andrea and Sherry as well. I would highly recommend SoResi.
29 May 2026
Unprompted review
Reply from SO Resi
Hello Lorraine
Thank you for your wonderful review and for taking the time to share your experience.
We’re delighted to hear that Fran provided such helpful, professional support and made your journey smooth throughout.
It’s also great to know that Andrea and Sherry, along with the wider team, delivered the same high level of service and aftercare.
Your recommendation means a lot to us—thank you for your kind words.
Kind regards
SO Resi Sales Hub Team
Heidi has been great
Heidi has been great!
Throughout the process, Heidi has been there with updates and reassurance. As this was my first time buying off-plan and not fully understanding the timelines of the move, Heidi has been great in supporting me through the process and explaining everything to me in full, and has kept pressure on the solicitors for updates.
22 June 2026
Unprompted review
Reply from SO Resi
Hi Calum,
Thank you for your kind feedback. We’re so pleased to hear Heidi supported you throughout your first off-plan purchase and kept you well informed every step of the way.
We’ll be sure to pass on your lovely comments—congratulations on your new home!
Kind regards,
So Resi Sales Hub Team
SO Resi gave us invaluable support and peace of mind throughout our first home buying experience
SO Resi made our home‑buying experience far less difficult than we expected. From the moment we requested a viewing, Huw Baldwin and Renee were consistently kind, accommodating, knowledgeable, and supportive, guiding us smoothly through the initial steps of purchasing our new home.
Once our mortgage offer was in place, Heidi Bainborough from the Progression Team stepped in to coordinate with us, both sets of solicitors, and our financial advisors. She ensured that everything stayed on track and that all requirements were met in time for the final stages of the process. Heidi was always approachable, reassuring, and genuinely helpful, and we felt we were in very good hands throughout.
As first‑time buyers, the process felt daunting and overwhelming at times, but having the SO Resi team by our side made a huge difference. Their support and guidance gave us confidence and peace of mind at every stage.
We would wholeheartedly recommend SO Resi to anyone considering Shared Ownership.
15 June 2026
Unprompted review
Reply from SO Resi
Hi Fausto,
Thank you so much for your wonderful review – we’re so pleased to hear you had such a positive experience with us.
It’s great to know that Huw, Renee, and Heidi were able to support and guide you through each stage, especially as first-time buyers. We’ll be sure to pass on your kind words to them – they’ll really appreciate it.
Congratulations on your new home, and thank you for recommending SO Resi!
Kind regards,
So Resi Sales Hub Team
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