sortedfood.com Reviews 

579
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

After following the channel for over six years I finally decided to invest in some merchandise to show my support from halfway across the world. The sweatshirts I got are super soft, true to size, and... See more

Rated 5 out of 5 stars

Fantastic app with great recipes, instructions, lists and more. For anyone time poor or lost looking for meal ideas this is your one stop shop. I personally didn't get anything from as I have been coo... See more

Company replied

Rated 5 out of 5 stars

The interaction between these loveable funny,quirky, yet so normal characters is what makes the program so enjoyable for me! There really is nothing like it! It seems real and unaffected showin... See more

Company replied

Rated 3 out of 5 stars

Overall, it was a fun to watch the cook off battles and the goofiness of the 1st and 3rd battles. I wasn't a fan however of the second battle. It was very excessive in all aspects of the word, and i... See more

Company details

  1. Food & Beverage Consultant

Written by the company

Be honest - how many times have you got home in the evening and thought “I just can’t be bothered to cook tonight”? We get it - cooking in the evening can be a real pain, especially when there’s so many options out there that claim to fix the problem. ‍ But look a little closer and you notice that these options are usually expensive, unhealthy, and not great for our planet. The truth is that these ‘solutions’ offer nothing more than a ‘paracetamol’ to the headache, they’re not solving the real problem. ‍ We want to change that by helping people become awesome home cooks. That means teaching people a better way to plan, shop and cook. ‍ The four of us - school pals from just outside London - started Sorted Food back in 2010 and since then, you might say it’s mushroomed (no pun intended). In fact, it’s turned into the world’s leading online food community - through our YouTube channel, social media platforms and our all-in-one kitchen companion app, Sidekick. ‍ These days, it’s not just about us messing around with gadgets, staging epic cooking battles or competing with each other for laughs. It’s about a community of people (15 million every month) who love to eat, laugh and learn the odd thing about cooking. It’s about connecting people through the awesomeness of food.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

579 reviews

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4.6

All reviews

(579)

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Rated 4 out of 5 stars

Good communication

Good communication, quickly shipped. The only thing was a lack of information about taxes in a delivery country.

23 November 2023
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Reply from sortedfood.com

Thanks so much for your order and feedback, we will share this with the Ecom team.
Best wishes,
Sorted Food

Rated 1 out of 5 stars

Poor customer service

While it was easy to make the purchase online, I have not been able to redeem my gift subscription yet. When I tried to redeem, the website says the code is expired even though it had only been a few days since I purchased. I’ve reached out for support by email with screenshots. I received an auto acknowledgment email to which I replied again with the same screenshots. It’s been 4 business days now since my second email with no reply nor resolution.

26 November 2023
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Reply from sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Rated 1 out of 5 stars

Voucher expired and no response from customer service.

I'm very disappointed to leave a negative review as the app itself is good and makes my life a lot easier.

However, I purchased a one year subscription and the voucher code was expired upon receipt. I've contacted the service team and have had radio silence for over a week now. Not a great customer experience.

25 November 2023
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Reply from sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Rated 5 out of 5 stars

Great products from a talented and…

Great products from a talented and exceptional group of people. Hoping that these will be well-received on Christmas!

27 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 5 out of 5 stars

It's Sorted Food what else is their to…

It's Sorted Food what else is their to say.
- Easy and delicious recipes
- No waste
- Easy to find ingredients

27 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 5 out of 5 stars

Great gift ideas

My boyfriend has been talking about wanting the sidekick app for ages so being able to get him a gift subscription was very cool

26 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 1 out of 5 stars

I placed an order on 11/24

I placed an order on 11/24. Have not received it yet. Got an email that it was shipped on 11/25. Unable to get tracking info on the order. Very frustrating.

25 November 2023
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Reply from sortedfood.com

Thanks for your feedback, if this is still the case please contact elliza@sortedfood.com for some assistance. Thanks,
Sorted Food

Rated 5 out of 5 stars

Sorted A+++++

Easy and fast checkout. Great service and a get group to support.

24 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 4 out of 5 stars

Only got 1 code and took a while to respond

UPDATE: Upon responding (1 1/2 weeks) they resolved it within 20 mins and sent me 2 new codes. Now I am happily using the app and love it, hence the 4 stars.

Paid for x2 yearly gift subscriptions, only got one code.

That code does not work.

Contacted them several times with no response through different channels.

Still waiting on getting access to my subscription, and wanting to give the other as a gift.

25 November 2023
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Reply from sortedfood.com

Hi there,
Thanks so much for letting us know your query has now been resolved, we hope you enjoy using Sidekick! Best wishes, Sorted Food

Rated 4 out of 5 stars

Very straightforward

Very straightforward. Just a small problem with the voucher but the guys from the support helped me asap .
Product is great and looking forward to seeing what the recipient of the gift has to say.

25 November 2023
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Reply from sortedfood.com

Hi there,
Thanks so much for letting us know your query has now been resolved, we hope you enjoy using Sidekick! Best wishes, Sorted Food

Rated 5 out of 5 stars

Love it

Love it. Have loved it. Will keep using it

24 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 5 out of 5 stars

As ordered

As ordered, quick and easy! Thanks!

24 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 2 out of 5 stars

I purchased a year subscription for…

I purchased a year subscription for sidekick but when trying to subscribe the code looks like is already been used.. I contacted the customer support and received a response that it would be dealt with soon, is now a week and I haven't been contacted :(

I would give probably 4 or 5 stars once the issue is sorted, the app seems a great idea and I would love to use it :)

24 November 2023
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Reply from sortedfood.com

Hi there, If this issue still persists can you please contact us at elliza@sortedfood.com, we would love to resolve this for you.
Thanks,
Sorted Food

Rated 1 out of 5 stars

Website and app sucks but the recipes are great

The app itself is not great. Sometimes the recipes skip steps and you need to figure out what goes where or what to do.

Biggest issue is every year when I renew it is always a painful experience and I have not had a single year since I joined that I did not need to reach out to customer support to help with the renewal as the website is terrible and even this year the renewal code I received was expired.

Now you ask, why do I even still renew? The recipes are pretty good but seriously considering looking at alternatives as the bad app and website just makes this process painful.

24 November 2023
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Reply from sortedfood.com

We really appreciate all of your feedback and please note that I have personally passed it on to the relevant team for you.

Best wishes,

Sorted Food

Rated 4 out of 5 stars

Finding everything and checking out was…

Finding everything and checking out was super easy! The only small thing is the tracking for those who live outside of the UK. I was provided a tracking number - however everytime I looked it up I got an error that it could not be found. Luckily my post office told me via email I have a package coming today that appears to be my order. Thank you!

24 November 2023
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Reply from sortedfood.com

Thanks so much for your order and feedback, we will share this with the Ecom team.
Best wishes,
Sorted Food

Rated 4 out of 5 stars

the shipping was fast though I had to…

the shipping was fast though I had to pay the post for taxes and a shipping fee on top of the price I paid for the books. This was not only 8 euro+ on the price but also created problems since I had to pay the post man in cash (I ended up going to the post office).

I would have liked to know in advance about this. You have my address you can calculate the taxes and shipping I will have to pay. And/or get a fulfilment centre in the EU so we don't have to do this.

Books are nice. Though I should not have chosen the CBA series personally. After reading the recipes I see no reason to put all the effort into cooking real food just to turn around and pump it with instant noodle flavourings to shave off 5' of cooking.
It is a personal preference though.

24 November 2023
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Reply from sortedfood.com

Hi there,
Thanks for getting in touch, items from our store are fulfilled from different warehouses in various locations so we apologise for the delay in the items arriving to you. To reduce environmental impact, our products are fulfilled at the nearest factory to the order destination. This product is made especially for you as soon as you place an order, please note that because of this, it may take a tad bit longer to get delivered.

We've decided to make products on demand to help us reduce overproduction, so thank you for making a thoughtful purchase - your support means the world to us!
Thanks for your support, you are awesome!
Sorted Food

Rated 5 out of 5 stars

Excellent all round

Excellent delivery time, excellently packaged, the book may be titled Cba but everything else was top notch! The quality of recipes in the book is amazing, and I can’t wait to steal some before I gift it to my sister for Christmas.

24 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 5 out of 5 stars

You won't regret it

Purchased sidekick app for a friend for Christmas because I have been using it for over a year now and absolutely love it. I have saved so much money, time and food since using this app that I wanted to share the love. Can't beat this product, 100% recommend, you won't be disappointed.

20 November 2023
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Reply from sortedfood.com

Thanks so much for your amazing feedback, we really appreciate your support!
Best wishes,
Sorted Food

Rated 2 out of 5 stars

Not for my family

Not for my family. While the recipes were well thought out, we had difficulty making the meal packs work as we weren’t interested in all of the meals. My wife can’t eat garlic, so that eliminated almost every menu item. Also, the conversion to US measurements wasn’t great so that was an issue.

13 November 2023
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Reply from sortedfood.com

Thanks so much for your feedback, we will share this with the Sidekick team.
Best wishes,
Sorted Food

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