SOS Leak Detection Ltd Reviews 601

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency in detecting leaks. Many highlight the thoroughness of the service, with engineers often explaining the process in detail and keeping them informed throughout the job. The company's ability to quickly identify and often repair leaks, even those that other companies failed to find, is frequently mentioned as a key strength. Reviewers also appreciate the prompt contact and timely arrival of technicians, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with the product and facilities, citing instances where a boiler stopped working after a visit and the company did not provide further assistance, or where technicians did not attempt to fix the issue after detection, leading to further issues. A few other people also felt that some technicians made assumptions about the cause of leaks without thorough investigation, leading to incorrect blame or an incomplete resolution.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer communications

Reviewers mention positive feedback about contact, with many customers appreciating the quick and efficient... See more

Product

People report ambiguous experiences with product, with some customers praising quick leak detection and... See more

Facilities

Users describe ambiguous interactions with facilities, with many experiencing significant issues like leaks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy... See more

Company replied

Rated 5 out of 5 stars

Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confir... See more

Company replied

Rated 5 out of 5 stars

Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not... See more

Company replied

Rated 5 out of 5 stars

Joe came to repair leak under tiled kitchen floor he was very careful in removing only a couple of tiles.He then repaired the leak and confirmed that everything was alright, which I really appreciated... See more

Company replied


Company details

  1. Plumber

About SOS Leak Detection Ltd

Written by the company

SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors. We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.

Leak Detection Company Water Leak Detection Central Heating Leak Detection Underfloor Heating Leak Detection Trace & Access Damp Investigation Drying Services

Contact info

4.8

Excellent

TrustScore 5 out of 5

601 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Reliable and professional

Turned up on time, extremely diligent in locating leak and left everything as it should be. Very good service.

19 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Mr Lapsley many thanks for your review we very much appreciate it. Glad we could help you.

Rated 5 out of 5 stars

Had a sound of running water behind the…

Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy and Scott then visited and did an excavation and repair. thank you everyone involved. we cannot praise these guys enough.. Fabulous 5 stars from us.

15 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Kevan. Many thanks for taking the time to leave this amazing review for Sherrie, Joe, Andy and Scott and the SOS team. Much appreciated and glad we could help you in your situation. We will pass on.

Rated 5 out of 5 stars

Excellent service

We are a retail business which had a leak flooding ours and next doors basement, source was unknown. We contacted SOS leak detection and the ladies on the other end of the phone couldn't have been more helpful. We had engineers come our and source the leak and rectify the problem. The service was excellent and fast with accompanying reports showing what they had done. Would very much recommend.

17 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hi Paul many thanks for this amazing review for the SOS team. We strive to make the process as painless as possible for customers right from the first contact. So glad we could help you in your situation.

Rated 5 out of 5 stars

would highly recommend.

Chris came to our property and located the issue straight away....very efficient and knowledgeable and would highly recommend.

13 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hi Julian many thanks for taking the time to review Chris and the team. We much appreciate the words and recommendation thank you.

Rated 5 out of 5 stars

Excellent Service

Excellent service provided by SOS Leak Detection Ltd
Special praise for Paddy who visited my house today, his customer liaison skills were superb - explaining all works that were needed to remedy the properties water leak problem - certainly putting me at ease

10/10 Highly Recommended

18 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hi David thank you so much for this amazing review and recommendation for Paddy and the team. We will of course pass this on for you. Glad we could help.

Rated 5 out of 5 stars

Great service

Turned up on time, friendly and helpful, work required done without fuss.

12 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi James many thanks for your review for the team - much appreciated. Glad we could help!

Rated 5 out of 5 stars

Well done Jake, amazing result

Jake came to locate our leak and although another plumber had been in and bored large holes all over our hall and stairway he did not manage to find the leak. Jake was here just a short time before he located the problem and fixed it without adding to the holes! He was very polite and professional and explained everything that had caused the problem.. He reassured us it was not safe and passed the information on for further work to be done which will not involve him. We are so pleased with everything and it really has relieved us of the stress and are confident now that everything will be finished properly and really wish to thank Jake and SOS for their input, there is no doubt Jake is a great asset to SOS. Thank you.

10 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hi Josephine and huge thanks for taking the time to leave this brilliant review for Jake and the team. We are always happy to find leaks especially where others may have had trouble locating them. We will pass this on to Jake and the team for you.

Rated 5 out of 5 stars

Superb service

Superb service. We were recommended to this Company by our Plumber. It was very easy to arrange the appointment, very efficient service. Karl the Engineer was very thorough and patient because our property has lots of pipework! The leak was found and fixed and more importantly we now have peace of mind that our property is in good order. Would definitely recommend this company.

6 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hello and thankyou for leaving this review for Karl and the team. We always aim to make the whole process as smooth as possible for customers at such a stressful time for them. Thank you for the recommendation.

Rated 5 out of 5 stars

Very professional service

Very professional service, thank you!

6 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi many thanks for leaving this review for the team - much appreciated.

Rated 5 out of 5 stars

Underfloor leak

Superb service by SOS Leak Detection Co, not only those in the office but especially Garry who managed to precisely locate a leak from a radiator pipe which was under a heavily tiled floor. His perseverance and meticulous work resulted in less damage to the floor area than was expected. Garry was polite and friendly at all times, explaining the process when asked. Once he had replaced the leaking joint, he made sure the entire heating system was in good working order again and cleared up thoroughly afterwards. I would highly recommend Garry.. he does not give up on any baffling or difficult job. Thank you so much Garry.

11 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hello and many thanks for leaving this amazing review for Garry and the team. It is so nice to hear words like "perseverance", "meticulous", "polite and friendly", and "less damage"! These are what we strive for at SOS. We a glad we could help you in your situation.

Rated 5 out of 5 stars

Very thorough and comprehensive leak detection

Many thanks to Steven, who was very professional, friendly and thorough. He checked everything, not just where the suspected leak was. Very very good and fascinating to watch how he used all the gadgets to pinpoint the leak with precision.

9 June 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Hi and many thanks for your review for Steven and the team. Glad we could you assist and help you in your situation. We will pass on your comments.

Rated 5 out of 5 stars

Plumber Feedback

Quick, efficient service

2 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Lesley - many thanks for this review and comments. Much appreciated.

Rated 5 out of 5 stars

A fantastic company from start to…

A fantastic company from start to finish and nothing is of any trouble to them. We were kept well informed of the process and Karl the engineer was brilliant. He located our issue despite how complex it was and the difficulties he faced & got to the bottom of our problem. A great company thank you so much

27 May 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Mr Mountford. Many thanks for leaving this brilliant review for Karl and the team. We pride ourselves on being meticulous and finding those leaks! Many thanks again.

Rated 5 out of 5 stars

Bathroom leak

Great service provided by SOS leak Detection. Matty was very polite and found the shower tray was leaking water from the seal. I would definitely recommend to anyone who’s got a leak or water issues
Thank you

3 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Susan. Many thanks for taking the time to leave this review for Matty and the team. And thank you for the recommendation to others. really appreciated.

Rated 5 out of 5 stars

Excellent service

The service provided by SOS Leak Detection was just what we needed. Communication prior to the visit was clear and helpful. Dean found the source of the leak quickly and there was little by way of disruption. Thank you, Dean and SOS.

3 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hello Mr Jones thank you for taking the time to leave this for Dean and the team. It is much appreciated and glad we could assist.

Rated 1 out of 5 stars

He just coming for time pass.He told to…

He just coming for time pass.He told to me that my water is stuck just change that becoz he can’t stop the water.He told to me that i need to change it bt when i check it’s working properly and i turn off the water.They are doing nothing.They have just excuses.

2 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Dear Rajwinder Kaur, thank you for your response. Unfortunately, our engineer has advised that the stop tap turned but didn’t fully isolate the water, and therefore we were unable to complete a pressure test. The cause of the issue was found during our investigation onsite to be something that an insurance company does not cover. We’re sorry you feel this way, but hope you have more of an understanding about the issue found.

If you have any further questions, please don’t hesitate to contact us directly.

Rated 5 out of 5 stars

Excellent Service

Good communication and explanation of what the service offered. Responded quickly.

The engineer was very thorough, helpful and professional.

22 May 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi and thank you for this review. We take pride in the whole process for customers and glad we could assist you in your situation.

Rated 5 out of 5 stars

Excellent Service

Chris Wright arrived promptly, kept me informed throughout the whole process.
His work was efficient and very tidy. Would recommend 100%

3 June 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Helen thank you for taking the time to leave this fantastic review for Chris and the team - we will pass on for you. Glad we could help.

Rated 5 out of 5 stars

From the initial leak detection to…

From the initial leak detection to final repair SOS Leak Detection were great at communicating - both when arranging visits, to when engineers attended. The engineers who attended explained everything that was to be done clearly at each stage. Couldn't have wished for more professional, polite and friendly people.

28 May 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Jean thank you so much for this review and comments for the team - much appreciated and glad we could assist.

Rated 5 out of 5 stars

Succeeded where others have failed.

Good communication prior to visit with date and precise arrival time given. Chris arrived promptly and found the source of our leak very quickly. Another company had been out previously and not managed to locate it. Chris was pleasant and courteous throughout and is obviously very knowledgeable. He did a great job, cleared up after himself and gave advice about what would happen next. Highly recommend this company and in particular Chris.

28 May 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Hi Claire - many thanks for these kind words and review for Chris and the team - much appreciated and pleased we could help you in your situation. We always love to succeed where others may not have done.

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