Søstrene Grene Reviews 

The dining chairs are good quality. Very easy to put together. Look great with our pine table. Gave 4 stars instead of 5 as couldn't get any delivery updates so didn't know when they would arrive. Took just over a week to come from Denmark.

I ordered two separate parcels. It’s been 12 days and neither have even been shipped with tracking information let alone delivery. I’ve emailed the company and no attempt to fix the situation they just said they’d notify the warehouse

Utter incompetence from beginning to end (which we haven't even reached yet). It's almost 4 weeks since our order was placed and it appears the parcel has made it all the way around Europe but not anywhere near us! Other people note the "tone" and I agree; the attitude is "this is the way it is, go away". No semblance of customer service whatsoever.

When our parcel didn't arrive when it should have the immediate response should have been to send a replacement. Not "10 days investigation" - then 5 days to find it in the warehouse - then, "waiting for the currier to confirm that it will not return again." Whatever that means!?

Is it any surprise people just go to Am**on!

I recently purchased a ceramic knitting bowl in store but dropped it on the way home. The website made it so easy to reorder the same bowl to be delivered to me quickly and was so well packaged I was very impressed.

Have not heard back from customer service on the update for my order. Order has shipped but no tracking update. Very disappointed, would not recommend

Tempting but frustrating.
This shop is full of things you don’t really need—but somehow still want to buy. Fair enough, that’s part of the charm.
What really annoys me, though, is being charged 35p for a paper bag. I understand charging for plastic, but paper? How else am I supposed to carry all the (admittedly useless but fun) things I just bought? It feels a bit unfair—and leaves a bad taste after an otherwise lighthearted shopping experience.

Products good, customer service non-existent. There was no email confirmation for my online order, and when I (politely) requested one, was told it was a "technical error" and that one would be sent with the dispatch notification. Received nothing further, so emailed cancelling order, with a reply notifying me that it had been dispatched and including tracking details, but still with no order confirmation. I was understandably unhappy and responded accordingly, once more requesting my order confirmation - I was told (curtly) that they did not appreciate my "tone"(!), but at least they finally sent my order confirmation. I replied, thanking them and outlining the reasons for my discontent, suggesting that a different approach from them would result in a different "tone" from me, and advising them that, as a result of everything, I will never shop with them again (my first and last time). Unsurprisingly, I have heard no more (although they will probably find time to reject this review and my experience, attempting to defend the indefensible), another indication of how little they care about customers. I would love to shop with Sostrene Grene, but I don't need the hassle in my life, their products don't warrant that much aggro, so it's back to the usual Scandinavian and British high street alternatives for me - less-than-perfect but with some visible level of service. Sostrene Grene don't deserve your custom.

The company have some amazing things but recently my experience has been tricky in trying to return faulty items. I had six items delivered, two were completely broken upon arrival and two were so badly made that I needed to return them. The process has been long and not straightforward. Its put me off ordering anything but small items. I love the concept of the company but its worried me that they are loosing the customer experience they aim to provide

Dreadful not to be trusted item never delivered and bits that was delivered all damaged.
No refund these stingy danish company is a huge disappointment and not to be trusted.
The reply as misleading as their very rubbish customer service. This people are not to be trusted at all. An online experience that is very bitter. Danish are famous for being mean and stingy these retailers as they are Danish have proven themselves to be not trustworthy. AVOID AT ALL COST. REFUNDS AND COMPENSATION NOT IN THEIR CULTURE. I HAD TO BRING CHARGEBACK REQUEST THROUGH MY BANK SUCCESSFULLY

First time ordering from this company - great choice of products, user friendly site and communication throughout was excellent. Tracking delivery was very professional. Items arrived in excellent packaging. Would recommend.

Good selection to choose from. Good quality materials used. Prompt customer service and delivery.

Lovely selection of products at a very reasonable price. The items I ordered are so nice -even better than anticipated. We’re very well packaged and arrived safely and promptly.

Very efficient process and we are delighted with the globe which is part of a birthday present for our granddaughter.

From the very beginning scrolling through the website looking at all the gorgeous contents to the end result purchasing my desk with the greatest of ease. I also purchased my chair from a Sostrene shop in Edinburgh and the customer service was so warm and welcoming and helpful. One of the best parts was assembling the desk, all I had to do was screw the legs in as all the fixtures and fittings were already in place. This was a great relief and something other companies should do. Be more Sostrene! The end result surpassed what I hoped for. It’s very cute and cosy. It makes me want to start work in the morning having such a welcoming place to be.

Sales staff and customer service seem to be trained to upset paying customers unnecessarily. They had on checkout a box with close-to-sell-by nuts and sweets. When added to my other purchases, the check out person robot like just scanned. I only saw the error when back home (overcharged by 6.50£) There would have been no redress at all as sales person even asked “do you want your receipt”.
Contacting their customer service (who ought to be interested to follow this up so it does not happen again) clearly intended to aggravate the feelings of aggrieved staff: “ We understand your frustration, but it is your own responsible to always check the receipt when leaving the store. We will send your feedback to the store and we are sure, that the staff member was not trying to rob you or do you wrong.”
Really though??

SG sent a ‘reply’. It’s a joke - the same generated response I received when I first contacted them. Do a paste job like this just confirms that that company is clueless how to treat their customers.

Terrible products and awful customer service. I bought a jug from them. The jug drips, which means that it doesn’t perform its function to pour and not drip after. (If we wanted just a vessel to out from a cup would do). I wrote and included video evidence of the malfunction. They wrote back to say this is ‘normal’ and I just need to wipe the jug after each time I putt from it. Ridiculous.

High quality goods, very fair price. Well presented and packaged.

I ordered quite a few small items from Søstrene Grene for my house. The items were of really good quality and very reasonably priced. They were shipped directly from Denmark. They were well packaged in very sustainable packaging. I didn't have to return anything but I could do it via their stores. Very happy with the communicating on delivery timescale.

love that brand, it has amazing products for very reasonable price

Sostrene Grene always has great items at great prices. I've bought lots of items from them and have never had any issues with them. Their deliveries arrive quickly, well-packed in eco-friendly packaging, with a free gift enclosed too!