SoSweet Reviews 

Ordered 2 orders within 10 mins on Black Friday (November 29). 1 order arrived fine no issue however the second was never shipped.

I had a message from them on the Wednesday (dec 4th) advising one of the items I had ordered on the second order was out of stock but they had refunded me that item and would be shipping my order ‘shortly’.

I then had a notification on December 7 from TikTok shop advising they were planning on cancelling my order if it didn’t ship within 3 days.

So I began to attempt to communicate with the company to get an update. However they were reluctant to reply until I went into their TikTok live and messaged them on instagram expressing my frustration.

Eventually (on day 2 of TikTok’s 3 day timeline) they gave me a straight answer and advices me that my order would be shipped the following day (December 10).

However I awoke on that day to a notification that TikTok had cancelled my order. Had I had adequate communication on December 7th I could have communicated with TikTok shop and advised them my order was due to be shipped.

I understand during Black Friday they received an influx of orders and I was understanding of this within my messages to them. The frustration lies more in the poor communication on their behalf. They used Black Friday and cyber Monday as an excuse however despite being behind on shipping (self admitted on their social media) they were still doing TikTok lives and pushing for more and more sales. Which they seemingly could not keep up with.

As someone who has worked within many small businesses it would make sense to get ontop of orders while allowing for residual orders to trickle in, rather than the TikTok lives pushing for additional orders

They don’t even deserve the one star!!
I ordered a few of the Black Friday deals via TikTok. All was fine until over a week later it still hasn’t been dispatched. Kept checking but no updates.

The company won’t reply to emails/messages or comments on TikTok. You can see their videos are inundated with people asking where their order is, if their order will come in time for Xmas etc - radio silence.

We understand Black Friday is a busy time and orders may take longer, everyone gets that. But this issue was not dealt with at all, clearly unprofessional and a bit of a joke to be honest.
We then all received an email saying if not despatched by a certain date the order will be cancelled!!!!

The icing on the cake is that they have been posting multiple videos since the Black Friday deals ended promoting new bundles and products and encouraging new orders. Surely you would pause promoting other orders when you can’t deal with the volume of Black Friday orders? They have zero intention of fulfilling our orders.

Absolute joke of a company. Total cowboys. They obviously just want to cancel the Black Friday orders so customers don’t get these BF deal prices.

Avoid at all costs. An awful company who have zero customer service and just want to take your money and hope you get bored of complaining.
There are other sweets companies who I’ve discovered since who are a joy to deal with and actually fulfill your orders, and communicate with customers.

Took about a week to come after ordering in time for Christmas, but was updated about the delays after emailing customer service. I think they should focus more on contacting customers rather than updating about deliveries on TikTok, as it was only by chance I saw it.

Some of the items were nearly out of date, one being the 23/12 (Christmas stocking filler so won't be now) and also one pack of crisps with the 29/12, so they have 4 days to eat them, which obviously I wouldn't have chosen.

Ok so I made a purchase on tiktock for 2x 5kg bags ...was happily waiting for order for almost a week then i received a message saying if I not received item by 18th it would automatically be cancelled.....u waited a week to inform me of this when u new the item wasn't instock but you let me belive it would be here ...and also we're still selling the item to people making them belive it was in stock when it wasn't.....so I went back onto your page and yes it let me order item again even though you as a company new it wasn't available...disgusting.....then I contacted you on Saturday last week regarding matter and after 6 messages you still have made no contact with me ....I will be going to trading standards regarding this matter as you are lying to customers and selling something that's not available
..I find this totally dishonest and underhand as a company to treat your customers in ths way

Ordered on 29 November and still nothing received 👎🏼

Ordered on their tiktok shop. No goods being delivered after a long delay, no updates, commented on videos to ask, so tiktok refunded. If you can't keep up with the volumes then hold sales,get more staff or at least let your customers know. I think they have ran out of sweets!

Absolutely appalling service, ordered on the 4th December, still hasn’t even been dispatched it’s now the 13th. order (308494.) Emailed with no reply as expected.

Update: Received a refund weeks later, so changed to 2 stars.

Order on tiktok and they don’t ship out my item 11 days have past and still the order as not been shipped! I’ve messaged and commented on video but all they do is ignore you! Also looks like many other people having the same problem just look at there TikTok .

Placed an order on the 4th December 2024. Order hasn’t been shipped emailed them and still haven’t had a reply. Definitely will not be ordering from them again

I ordered well over almost two weeks ago and still my order has not been shipped would never order again

Ordered on the 29th of November, delivery is 2-3 working days. I emailed them as it didn’t arrive in this timeframe and they advised on the 5th of December they don’t know when it will be shipped as they’re busy and asked if I wanted a refund. I advised to proceed with the order and have heard nothing since and sent 3 follow up emails.

I imagine they are experiencing a surge in orders due to Christmas and black Friday however if this is the case you need to forecast your staffing. Making customers wait with no communication, updates or compensation is extremely poor customer service and has damaged custom with me.

If I don’t hear back today I will have to raise a chargeback.

Such a huge variety of sweets. Everything ordered came, my children enjoyed their sweeties. Lots off different types. Only downside is the delivery time, otherwise great value for money, tasty and delicious sweets.

Poor online service as I bought small order last Wednesday and just received it today after opening PayPal case and no reply after six email and no call back either . Two giant lollies broken as well . I suggest go into actual shop buy goods to get better service as I will never use online again .

I operate a sweet shop in the Wirral area. My supplier for over 3 years suddenly dropped me as a client as I was their most isolated client as most of their clients are based in London area.

Been sampling suppliers for past 4 months and still not satisfied with any of them however felt I just had to write this review due to the massive disrespect I received. Order wasn’t too large as I’m ordering from multiple businesses simultaneously.

Sweets arrived a few days late which can be forgiven but my multiple emails enquiring into the shipment were ignored. Have seen similar experiences while reading other trustpilot reviews.

Checked spam and everything. I do not have settings which block spam emails either so there is no excuse the company can use. They simply ignored me.

As you can clearly see in other reviews the company only usually responds to positive reviews and when they choose to reply to negative reviews they always try push blame on customer with the same old “check your spam”.

I’m here to stand up for any and all customers who are being victim blamed.

The sweets themselves while not fresh didn’t seem to carry any risk. Believe 5 different sweets were ordered and customer feedback wasn’t negative or positive aside from one loyal customer who referred to 3/5 of the sweets as “flavourless”.

Awful!!! Don't even have my advent calander in time for christmas percificly orderd it before christmas and gave me a date for dilevery 4 days later nothing 2th of December no advent calander sent me a crappy message saying sorry for the delay could take 5-7 days because of black friday what a absoloute joke of a company cant even get the parcels out DO NOT BUY! 🤡

Don't even bother ordering off here. First time ordering and definitely the last. Ordered an advent calendar for my little boy in plenty of time to say the website states 2 to 3 days for delivery, it's now the 2nd of December still no advent calendar and an upset child because he doesnt have an advent calendar to open, emailed for an update because they didnt update saying there was a delay or anything to basically be told they havent got a clue when i will receive my items. Almost placed a massive order for sweet for Xmas but I think shall pass and make sure everyone else i recommended this site to stays well clear.

Went in a bought a selection of things. One packet I bought was 3 months after its best before date. I emailed the company to advise just to be told that they sell things past their Best Before but at a discounted price. Thisnin itself wouldn't be so bad if the item was clearly marked as such which it wasn't and as it was a gift I had to bin it!

Very disappointed with customer service. I made a few orders and on my last order a bag of sweets had been pierced by something sharp. A lot of the sweets from the bag were loose in the box. I had a few emails back and forth with someone called Bailey on the email address hello(at)…. but when I sent pictures as proof I didn’t receive any more replies.

I ordered 6 bag's of marshmallows and 2 bag's of the 1kg mixes. One of the marshmallow bag's was open at the bottom and a bit sticky. I email last night and was contacted first thing this morning with a replacement. The person emailing was fantastic and helpful. My replacement has already been booked for delivery.

Ordered Friday before 2pm and paid extra for it to be delivered Saturday, daughters birthday party and she asked me to order for her party. Anyway saturday came and no dispatch email, it's now 22.15 and you guessed it no delivery, one very upset birthday girl and I'm extremely annoyed as paid extra for delivery and it was for her party 😑. I've emailed, sent messages via tiktok and no response so looks like I won't get it till Tuesday now... and it's purpose has been and gone as party finished.

So sweet please sort out your deliveries if u say ill get it next day then sort it out please.