Update: No communication from company whatsoever but they did issue a refund for the full amount. Credit where it’s due. Placed an order on 5th June. 7 days later, not even been processed, s... See more
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Ken from SoSweet went over and beyond to make sure my grandchildren will not be disappointed this Christmas. His helpfulness was so greatly appreciated. At checkout it said we do not deliver to Northe... See more
Company replied
Poor online service as I bought small order last Wednesday and just received it today after opening PayPal case and no reply after six email and no call back either . Two giant lollies broken as well... See more
Company replied
Genuinely impressed. They had a bunch of products I couldn't find anywhere else, priced better than a lot of their competitors, and delivery was lightning fast. Surprised to see the other reviews here... See more
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Company details
Written by the company
The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more! We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets! As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.
Contact info
Unit 3, Hockin Park, EX39 3DX, Bideford, United Kingdom
- hello@sosweetshop.co.uk
- sosweetshop.co.uk
2.9
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from SoSweet
Hi Charlie
Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your visit to our Newquay store and loved the wide range of options available. 😊
We can’t wait to welcome you back again soon for more treats!
Best wishes,
Extremely Disappointed – Poor Service and No Communication - No order
I placed an order with SoSweet on 22nd May and initially experienced a delay in dispatch. After contacting them via Facebook, I was reassured it would be sent out promptly. Days later, I was notified by Yodel that the parcel was damaged and returned to the sender. I reached out again and was offered a replacement, which I accepted immediately, clearly stating it was a time sensitive gift.
Since then, I’ve had no further communication, no order delivery, and no refund. Despite multiple follow-ups, I’ve been completely ignored.
This level of customer service is unacceptable. I’m left £36 out of pocket with nothing to show for it. I won’t be ordering from SoSweet again and would not recommend them to others.
21 May 2025
Unprompted review
Reply from SoSweet
Hi Jack
We're genuinely sorry to hear about your experience and the frustration it has caused — this is not the level of service we aim to provide, especially when it involves a time-sensitive gift and clear communication on your part.
We understand how disappointing it must be to receive no update after being promised a replacement, and we sincerely apologise for the lack of follow-up and the distress it has caused. This absolutely should not have happened, and we take full responsibility for the breakdown in communication.
Please contact us directly at email address 'hello@sosweetshop.co.uk', referencing your order number. We want to resolve this as a priority — whether that means issuing a full refund immediately or getting a replacement to you without further delay.
Thank you for your honest feedback. It helps us address internal issues and improve our customer service moving forward. Again, we’re very sorry for the inconvenience and hope to have the chance to make this right.
Hit and miss
Ordered through TikTok last month, brilliant service, delivered super fast. This time, I ordered through the website, what a nightmare, over a week now and still waiting for my parcel. Emailed So Sweet and still awaiting a reply. Yodel are being no use either as to where my parcel is. They were supposed to deliver it 2 days ago and nothing arrived within the timeslot.
30 May 2025
Unprompted review
Reply from SoSweet
Hi Hannah
Thank you for your feedback — we’re really sorry to hear that your most recent experience didn’t match the smooth service you received last time.
It’s incredibly frustrating when a parcel is delayed and there’s no clear update, especially after reaching out. We apologise for the lack of communication so far — that’s not the experience we aim to provide, and we’re working to improve response times.
Please get in touch with our team again at email address 'hello@sosweetshop.co.uk' with your order number, and we’ll prioritise resolving this for you. Whether it’s chasing the delivery or issuing a replacement or refund, we’ll make sure it’s sorted.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Best regards,
Total incompetence.
Total incompetence.
Unable to fulfill a simple order, and refuse to answer multiple enquiries.
I advise everyone to shop elsewhere.
6 June 2025
Unprompted review
Reply from SoSweet
Hi Samantha
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we strive to provide, and we sincerely apologise for the lack of communication and any inconvenience caused.
We know how disappointing it is when expectations aren’t met, and we’d really like the opportunity to resolve this for you. Please reach out to us directly at email address 'hello@sosweetshop.co.uk' with your order details, and we’ll look into this as a priority.
Thank you for your feedback — it helps us identify where we need to improve. We're committed to doing better.
Very overpriced for the amount of…
Very overpriced for the amount of sweets we got and nothing from lady at the till. Not even hello or thank you
6 May 2025
Unprompted review
Reply from SoSweet
Hi Bella,
Thank you for your feedback. We’re sorry to hear you felt the sweets were overpriced and that your experience with our staff wasn’t as welcoming as it should be. We aim to offer great value and friendly service to every customer, so we've passed your feedback to our retail team so that they can investigate this.
We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience in the future.
Beware !!!!!!
Beware.
The display is enticing.
However the prices are small and difficult to relate to the products, in particular the Pick and Mix.
There are no customer scales so you have no idea of the quantity you are purchasing before you get to the till.
Then you are in for a shock !!!!
A decent bag can cost between £20-30 !!!!
If the cost is more than you want to pay ask them to remove some of the contents, don’t blindly pay up.
29 May 2025
Unprompted review
Reply from SoSweet
Hi Mike
Thank you for your detailed feedback. We understand how pricing and packaging can be confusing, especially with Pick and Mix sweets.
We’re sorry if the small price labels made it difficult to estimate costs before checkout. We appreciate your suggestion about customer scales and all customers are welcome to have the bags of sweets weighed before purchase to keep an eye on the cost.
Thanks again for sharing your thoughts — your feedback helps us improve the experience for everyone.
Spent nearly £35 and 1 item at £1.49…
Spent nearly £35 and 1 item at £1.49 was missing from the box. Contacted customer service who weren’t very helpful so I won’t be buying anything else from them. Customer service are a joke!!
10 May 2025
Unprompted review
Reply from SoSweet
Hi Caroline
We’re really sorry to hear about the missing item from your order and that your experience with our customer service was disappointing. This is certainly not the standard we strive for, and we apologise for any frustration caused.
We’d like to make this right for you. Please contact us again at email address 'hello@sosweetshop.co.uk' with your order details so we can resolve the issue promptly.
Thank you for your feedback — it helps us improve, and we hope to restore your confidence in us.
Reply from SoSweet
Hi Dom
Thank you for your great feedback! We’re glad to hear your order arrived promptly and as expected. We look forward to serving you again soon!
Great experience
I cannot fault at all, I'm a big lover of the c4 energy drink and seeing these here at a fantastic price for different packs I had to give the place a go, having decided on 2 12 mixed packs I'm very satisfied with the speed of the delivery considering it was bank holiday weekend didn't expect them to arrive as fast as they did a few days later, greatly packaged to protect them, fantastic dates on them ( seen people complain about near to bb dates) but these have a tear shelf life. Honestly I'm more then happend will definitely be placing more orders with them in the future. Thanks to the team
7 May 2025
Unprompted review
Reply from SoSweet
Hi James
Thank you so much for your fantastic feedback! We’re thrilled to hear how much you love the C4 energy drinks and that you’re happy with the fast delivery, packaging, and product freshness—even over a busy bank holiday weekend.
It means a lot to know you’re satisfied and planning to order again. We really appreciate your support and can’t wait to serve you more great products in the future!
Thanks again from all of us at the SoSweet team. 😊
Very expensive and also very stale…
Very expensive and also very stale sweets! Will not be back!
28 April 2025
Unprompted review
Reply from SoSweet
Hi Lindsay
Thank you for your feedback. We’re really sorry to hear that you found the sweets stale and the prices high — this is definitely not the experience we want for our customers.
We take quality very seriously and would love the chance to make things right. Please reach out to us at email address 'hello@sosweetshop.co.uk' with your order details so we can investigate and assist you further.
Thanks again for bringing this to our attention.
Not a great company
Not a great company, wish I read reviews prior to ordering with them. Although I didn’t spend much money here (thank goodness) the service wasn’t great. I received confirmation of order being placed and then waited for some time and no information about dispatch. You cannot speak to anyone, only email and when I did, they said they couldn’t find my order. I sent screenshot, they couldn’t see that either. I sent order number and communication has been terribly slow with the back and forth.
1 April 2025
Unprompted review
Reply from SoSweet
Hi there
We’re very sorry to hear about the difficulties you’ve experienced with your order and communication. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
It sounds like there was a mix-up with your order details, and we apologise for the slow response. We’d really like to get this sorted for you as quickly as possible. Please contact us again at email address 'hello@sosweetshop.co.uk' with your order information, and we’ll prioritise resolving this for you.
Thank you for your feedback — it helps us improve, and we hope to restore your confidence in SoSweet.
Fake chocolates 💯
I orderd jamesons chocolate caramels nothing like them the milk chocolate tasted awful and they were made by a different company the proper jamesons wrappers have there name on these didn't these are snide chocolates 🤮😡
2 April 2025
Unprompted review
I received one order but not the other
I received one order but not the other, that got sent out twice but still didn’t receive it!! The customer service tried to help but i’m still a box down so wasted my money!! This was a present to my partner and was disappointed that 2 boxes of the same didn’t arrive!!
29 March 2025
Unprompted review
Reply from SoSweet
Hi Libby
I am sorry that the delivery issues with Yodel have affected your order, and I can confirm that the refund has been issued as per our conversation today. However, if we can help you further please do not hesitate to contact us again at hello@sosweetshop.co.uk.
Out of date items.
Ordered at Christmas for my sister. I ordered 3 weeks prior to Christmas and paid extra for quick shipping. Did this arrive by Christmas? No! Was anything in date when it arrived? No! Was the staff/customer service bothered? No!
I dont usually write reviews but under the circumstances I feel more annoyed about the situation and want others to be aware.
Customer service : 0/10
Products date: 0/10
Postage: 0/10
Flavoring: wouldn't know all out of date, all went in the bin, waste of money.
29 December 2024
Unprompted review
Reply from SoSweet
Hi Alaina
I am sorry you are upset with the service you received at Christmas. However being three months ago it may be difficult for us to look into this for you. I have requested some further information from you so that we can investigate the issue further.
Delivery was fast, issues sorted quickly, friendly customer service.
Delivery was fast, all items come perfectly, apart from one packet of crisps, both ends were burst open. Emailed and within 20 minutes, a replacement was sorted for me. Obviously not an ideal situation, but with it being sorted so quickly, I really can not grumble! Thank you to Steph on customer service for sorting it so quickly for me! Would recommend for anyone with a sweet tooth or looking for gift ideas!
25 February 2025
Unprompted review
Reply from SoSweet
Hi Billy
Thanks for your 5-star review, we're so pleased we were able to be of assistance to you with the crisp issue. We'll certainly pass your feedback to Steph in our customer service department and hope to hear from you again soon 😀
Tried to place a big order for my…
Tried to place a big order for my wedding after seeing them live on my tiktok fyp, I mentioned that I was ordering but the music they were playing was tinny it was very noisy and overstimulating. I was called a troll a Karen and told I was unkind whilst being laughed at! The “host” proceeded to insult me and let her viewers do the same! Absolutely speechless! My exact comment “I’m trying to order but the music is so tinny” - apparently that warrants abuse!
*Edit* a lovely manager replied and I believe this was a learning curve for the presenter. Thank you for treating my complaint with courtesy and for the apology
4 February 2025
Unprompted review
Reply from SoSweet
Good morning
Thank you for sending us the additional information in order for us to investigate this issue for you.
We responded yesterday afternoon at 4.10pm, and look forward to receiving your response in due course.
We thank you for your feedback, and the opportunity to clear up any misunderstanding and upset this has created.
We ordered a big order .it took almost…
We ordered a big order .it took almost 3 weeks to come and the sweets are awful they aren't English branded and taste weird. They gave 10 % off next order but they were that bad we aren't ever ordering from them again .avoid them !!.
13 December 2024
Unprompted review
Reply from SoSweet
Hi Shelley
Thank you for your feedback. I have checked your order and can see that it was placed during the Black Friday/Christmas period. I am very sorry for the delay in dispatching your order, we were inundated with orders during this time, and despite taking on extra warehouse staff, orders were still being delayed.
With regards to the order itself, I am unable to see any correspondence relating to the quality, and the order included many different brands. If you would like to discuss this in more detail please contact us at hello@sosweetshop.co.uk and we will be happy to look further into this for you.
Damaged delivery took almost a month
Delivery took almost a month, items were damaged due to the negligence taken when packaging.
20 December 2024
Unprompted review
Bought 15 bags of lays
Bought 15 bags of lays, all of them where 3 months out of date except 2 of them that go out of date on the 29th of December 2024! Absolutely disgrace of a service, just shows me that these people are probably selling peoples shit that’s finished with in the shops! They probably get all this stuff cheap because off their dates then sell them to the public 🤮
22 December 2024
Unprompted review
Reply from SoSweet
Dear Patsy
I am very sorry to hear that you have received out of date crisps. We sell vast quantities of crisps, and unfortunately on this occasion a box has become placed out of sync and therefore sent out in error.
Our warehouse has been working very hard to get all orders dispatched before Christmas and unfortunately this was missed.
Please contact us at hello@sosweetshop.co.uk so that we can work to resolve this issue for you.
Terrible service
Terrible service, ordered 3 weeks ago and still no delivery!!
Emailed twice and no response what so ever, shocking customer service I’d avoid at all costs….
21 December 2024
Unprompted review
Reply from SoSweet
Hi Laura
Please accept our apologies for the delay in responding to your email.
I am sorry the delivery time was longer than our usual service. Due to the volume of seasonal orders, despite taking on extra staff and our warehouse staff working longer hours, unfortunately we did fall behind our usual shipping times.
I am sorry we have missed your emails, please contact us at hello@sosweetshop.co.uk so that we can work to resolve this issue for you.
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