I bought several things. Some Reese’s which I love and so are great. Also some lays crisps, yet to try. Main reason for my order was the bottled crunchy caramel popcorn. Sadly disappointed. Taste noth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The DPD driver didn't bother to deliver my parcel but claimed attempted delivery despite providing a black image and the van tracking never got within 20 miles of my house. I then got an email... See more
Company replied
I’m really disappointed with my order from So Sweet. I specifically ordered an American sweets, crisps and drinks box, but what I received was nothing like what was advertised. Instead of a good varie... See more
I ordered a product and what arrived was completely different than the picture but they won’t refund me because the title was right even though the picture was wrong. So basically ignore all the photo... See more
Company details
Written by the company
The UK's favourite sweet shop! From Pick'nMix to timeless retro sweets, SoSweet is your one-stop online shop for sweet treats and more! We take pride in offering an exquisite array of confectionery delights. Our virtual shelves are bursting with an assortment of treats, from the nostalgic charm of retro sweets to the vibrant variety of Pick'n'Mix sweets! As a leading online sweet shop, SoSweet is dedicated to bringing you the best selection of sweets, combined with top-notch service and convenience. Our online platform is user-friendly, secure, and designed to make your sweet shopping experience as delightful as our treats.
Contact info
Unit 3, Hockin Park, EX39 3DX, Bideford, United Kingdom
- hello@sosweetshop.co.uk
- sosweetshop.co.uk
2.9
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SoSweet
Hi Harrison
Thank you for your review. I am very pleased you are happy with your order, and we very much appreciate that you have taken the time to leave a review.😀
Reply from SoSweet
Hi Gaynor
Thank you for your review. I am very pleased you are happy with your order, and we very much appreciate that you have taken the time to leave a review.😀
Reply from SoSweet
Hi Shan
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Bargain sweets
22 February 2024
Unprompted review
Reply from SoSweet
Hi Shelley
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We are constantly adding new products to our online shop and app, and you may find something else to your liking too😋
I emailed to enquire about something
I emailed to enquire about something. They got back to me within a day and was very understanding and helpful I would highly recommend. And I’m very thankful for Jakki for helping me out.
7 March 2024
Unprompted review
Reply from SoSweet
Hi James
Thank you for taking the time to write a review for us.
I am pleased Jakki was able to help you, and we hope to hear from you again soon.
Good website👍
Great website, lots of choice, including my favourite Haribo Balla Bites, hard to find in the shops so it was great to know i can get them here👍
16 February 2024
Unprompted review
Reply from SoSweet
Hi Jan
Thank you very much for the five star review, it is very much appreciated.
We have some new products coming soon, which you may like.
Ultra quick postage
Ultra quick postage, and packaging was super secure! Would happily use again.
20 February 2024
Unprompted review
Reply from SoSweet
Hi Dan
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Delivered on time and a lovely free…
Delivered on time and a lovely free packet of sweets to go with it :)
28 February 2024
Unprompted review
Reply from SoSweet
Hi Julia
Thank you very much to taking the time to write a review for us. It is much appreciated and, I'm pleased you like the free packet of sweets too.😋
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
I would order from SoSweet again.
Order came quickly, (Frisia vegan Marshmallows) well packed and in perfect condition. I would order from SoSweet again, although I would wait until the Frisia marshmallow twists are back in stock again as I much prefer them to the vegan ones, which was also a first time buy for me.
2 February 2024
Unprompted review
Reply from SoSweet
Hi Lenise
Thank you very much to taking the time to write a review for us. It is much appreciated.😀
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
Speedy delivery and really good value…
Speedy delivery and really good value for money, I ordered a mystery box and was pleasantly surprised with just how much came in the box, will definitely be buying from here again
23 February 2024
Unprompted review
Reply from SoSweet
Hi Sam
I am very pleased you have enjoyed the mystery box. They make great gifts and are very popular with our customers.😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Fantastic service.
Fantastic service, value for money, and the kids loved them. Great selection for treats or party bags.
22 February 2024
Unprompted review
Reply from SoSweet
Hi Sarah
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Didn’t received it
21 January 2024
Unprompted review
Reply from SoSweet
Hi Lucie
I am sorry to hear you didn't receive your order.
Please can you contact our Customer Services team who will look into this issue for you. The email address is hello@sosweetshop.co.uk.
it was okay i got the £10 going out of…
it was okay i got the £10 going out of date box but i got what i think was a chocolate bar that had no packaging just in foil wrapping didn’t say what it was or what was in it and it was so mouldy
1 February 2024
Unprompted review
Reply from SoSweet
Hi there
I am sorry to hear that you received a defective chocolate bar.
Please can you contact our Customer Services team who will look into this for you? The email address is hello@sosweet.co.uk
Well I was not going to bother emailing…
Well I was not going to bother emailing just thought I would not order again I order the cola sticks
And on arrival the box was damaged there was a hole in it but that was fine cos I thought you might have put them in a container but no they were loose and some were missing God knows how the box got wet and a hole so yeah I was disappointed to note that you did not put them in any sort of packaging except loose with some paper on top
1 February 2024
Unprompted review
Reply from SoSweet
Hi Lucia
I am sorry to hear you are disappointed with your order.
Please can you contact our Customer Services team who will look into this issue for you. The email address is hello@sosweetshop.co.uk.
quick and delicious
The delivery was quick and sweets were delicious.
3 February 2024
Unprompted review
Reply from SoSweet
Hi Megan
Thank you for buying your sweets from us. I'm very pleased we met your expectations. 😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Lovely customer service going above and…
Lovely customer service going above and beyond what they need to do! So happy with the service, I will definitely be buying from there again!
15 February 2024
Unprompted review
Reply from SoSweet
Hi Edel
Thank you for your review. I am very pleased you are happy with your order, and we very much appreciate that you have taken the time to leave a review.😀
We are constantly adding new products to our online shop and app, and you may find something else to your liking too😋
brill company been using them for a…
brill company been using them for a while and cant rate them highly enough , staff so helpful .
19 February 2024
Unprompted review
Reply from SoSweet
Hi kerry
Thank you so much for the 5-star review. We try our very best to keep our customers happy, and it looks like we have achieved our objective. 😀
We have plans for exciting new products in the coming weeks. Be sure to keep an eye on our social pages and website for upcoming announcements.😋
Speedy shipping and everything packaged…
Speedy shipping and everything packaged well. However the selection of the 2kg pick and mix was abit disappointing. It’s not an even spread of sweets and you’ll get bored very quickly as not much variety, give us less dolphins and more raspberry cables
1 February 2024
Unprompted review
Reply from SoSweet
Hi Jeff
Thank you for taking the time to write a review, it is much appreciated.
Our mixes are dependent on stock and availability and can vary. We find that our mixes are very popular due to the great value for money that they offer and there will be duplicates in a large bag.
We are constantly adding new products to our online shop and app, and you may find something else that you prefer😋
Best sweets ever
Ordered 3 separate bags of sweets for my partner for valentines day as hes a sweet monster and these did not disappoint…obviously i tried them too😂and they were honestly the tastiest sweets ive ever had absolutely loved them and so did the kids..will definitely be ordering again and would 100% recommend.
14 February 2024
Unprompted review
Reply from SoSweet
Hi Claire
Thank you for buying your sweets from us. I'm very pleased we met your expectations and that you all enjoyed the sweets😀
We are constantly adding new products to our online shop and app, and you may all find something else to your liking too😋
We got some lovely sweets from back…
We got some lovely sweets from back from childhood at good prices x i will defo order again x thanknyou
1 February 2024
Unprompted review
Reply from SoSweet
I am very pleased you have enjoyed the retro sweets. They make great gifts and are very popular with our customers.😀
We are constantly adding new products to our online shop and app, and you may find something else to your liking too😋
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