Soufeel Reviews 1,940

Soufeel has a .co.uk website but is Chinese and goods take about a month to get to the UK. I personally feel this is unacceptable and ordering for an occasion will leave you short, guaranteed. Comms are also very slow. Be warned.

Have bought string art kit half of stuff missing including instructions. Downloaded ap but cannot open same .Have tried to open on three different machines .

JLSL269700

I ordered a photo box for a friend's birthday. It arrived and all the photos had fallen out and it felt really cheaply made. It was over £40 to have it delivered. I contacted customer service and was sent a video link to fix it.. bare in mind this was a gift for a friend and I'm now being asked to send them a video on how to fix this gift. If it wasn't possible to fix they were going to refund £2.99. Poor quality, do not order

Amy L. Was fast, efficient,and courteous when addressing my issue. Her responses were prompt and processed my order modification and refund so quickly! Exceptional customer service! Thank you so much!

Amy promptly helped me with shipping me a new item as there were issues upon delivery for my first one. I appreciate the kindness and swift back and forth over email

I would like to say that Amy made my experience with this company very smooth she helped me with every step of the way of my experience with everything. Amy you are the best

Had a problem with a product. Messaged them about my problem and they sended me a n’other one ! Nothing to complain about great services

Amy was extremely helpful in resolving my issue. Great service!!

Amazing customer service ! Beyond attentive , fast responses and so kind !!!
My package was completely damaged upon arrival. Amy and Cherry kindly helped me and was able to re order my personalized musuem. It is adorable and i love it ! I will recommend to all! Thank you so much Amy and Cherry !

The customer service was excellent, they helped me to change the colour of the frame and background as I ordered wrong. Thank you so much!

Kept on delaying the time to ship the product, meaning it came almost 2 weeks later than it should’ve. Quality was really poor, and wouldn’t give a full refund due to “restocking fees”. Awful

Great products, fast shipping, and amazing customer service.

They responded to all of my messages in a timely manner. I had some issues, and they were very helpful in resolving them.

Great service, great product!
Unsure, my first order from you.
But your customer relation service made the perfect gift to be even better…

Do not buy anything from these people.

You cannot get a response for love nor money.

Order never reach shipping stage and you cannot cancel as you get charged.

Scammers buy at ypur peril you will loose your money.

Apparently it lost but I have to contact carriers to find the package. What can I say? People save your money and time and avoid this company at all costs. Avoid Avoid Avoid Avoid Avoid Avoid

AFTER WAITING QUITE A WHILE - MY ‘MUSEUM OF US’ ARRIVED. I WROTE AN EMAIL OF COMPLAINT (below) WITH NO RESPONSE TO DATE:

Where to start!

After waiting a significant period of time for my product, I was looking forward to receiving it however it falls way below standard for the following reasons:

1. There was a protective film over both sides of the Perspex cover. That in itself is fine however the perspex was fixed into the frame and couldn’t be removed. I had to peel off the film but the edges couldn’t be removed fully so the edges had the film or bits of it left. When I plugged in the lighting, this highlighted the ‘messy’ edges of remaining film even further, so that is unacceptable.

2. The chandelier that I purchased is way too long for the picture. To attach it, it hung over two of the photographs, so not effective at all.

3. I ordered a bench to place with the figures, which I received however, the bench was far too big! The figures were tiny in comparison. The bench was nowhere near the same scale/size as the figures, so is useless.

4. Finally the glue stick is no good. Once the figures dried the figures just fell down and ‘unstuck’.

The quality of this item is nowhere near worth what I paid for it!

BE WARY OF THIS COMPANY!!

Yall were very helpful with my exchange. Love it thank you so much 😊 💕✨️