YA'LL, they have rebranded themselves as a company called Kelly Obi. They literally have the exact same clothes that Souk + Sepia had. I am sooooo annoyed because they truly were my favorite and tur... See more
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See what reviewers are saying
I would like to thank Aly for her quick response to a E-mail I sent in reference to confirming my refund.My order # was UJSS129193.I am so happy for Souk +Sepia professionalism and always putting ther... See more
Company replied
DO NOT PURCHASE A THING FROM THESE SCAMMERS! I would give ZERO stars if I could. This company is TRASH! I wish iInhad read the reviews beforehand. They are giving authentic black owned companies a bad... See more
I ordered a few items from souk + SEPIA and they sent half of my order quickly. The hoodie dress was excellent quality and fit beautifully. An email was sent informing me that the other items were bac... See more
Company replied
Company details
Contact info
209 W 38th St, #405, 10018, New York, United States
- gratitude@soukandsepia.com
- soukandsepia.com
2.3
Poor
775 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Item or Refund
I’m so disappointed. I preordered an item in February. Reached out in March - June and received so many conflicting stories of being refunded and then being asked for my PayPal and then nothing else. This became horrible customer service. I will not be shopping with this brand again.
15 July 2022
Unprompted review
Reply from souk + SEPIA
Hi, Sabrina! We did not mean to make you feel this kind of inconvenience. Admittedly, we are at fault for taking time to find a proper workaround for the problem. The payment gateway issues also have been a thorn on our side which left us with the option to refund via PayPal only. Luckily, you did have an account with PayPal so we were able to refund your money. We cannot say sorry enough for the hassle we've caused. Thank you for sharing your thoughts here and we wish you luck in your endeavors.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Do not do it
Do not do it. Don’t order. I don’t care how slick their emails are ( I really feel for the poor soul who has a job of responding to angry emails but I suspect it’s probably the owners)
March 2022 ordered
June 2022 followed up 3-4 times
July 2022 offered 25% on future purchase (lol as if). Declined it.
July 2022 disputed with my cc (which I should have done way earlier tbh).
July 2022 receive an email about how they were going to refund me but now they can’t since I involved the bank? Lol
Wth kind of a company is this?
Fraud.
14 July 2022
Unprompted review
Reply from souk + SEPIA
Hi, Mo! Your opinions do matter for us and it pains us to know how you have had to endure such a horrible experience. We are aware of our shortcomings, but we are for sure, a company who cares and values their customers. With that, we understand the frustrations you carry, and extend our sincerest apologies for causing you trouble.
We do not fully know the truth unless we have your order ID and go over your back and fourth with our representative/s, but we believe the initial refund request you've submitted can't be possible due to a payment gateway issue we have been having before. Understanding that as a real pain for our customers, we have found a countermeasure in the form of bank transfer. If we can acquire your bank details, we can directly transfer you the money instead of the past solution which involves PayPal refunds.
We hope we can hear from you soon and get your order ID so we can reach you. We are praying for your wellness and safety.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Refund not received
I placed an order March 12, 2022, May 11th they said another 6 weeks was needed. I requested a refund. July 11th and I still haven't received my refund.
12 July 2022
Unprompted review
Reply from souk + SEPIA
Hello Tiffany,
We're completely and extremely sorry for the inconvenience we have caused you. We would really like to help you resolve this so you'd get your money back in no time. We will need to procure your email address and order number at the same time to help us be accurate in terms of which order to refund.
We hope this helps! Please don't hesitate to write us back! Wishing you a pleasant one ahead!
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I would give them negative stars if…
I would give them negative stars if possible I was very optimistic about my purchase and hoping it would be great because I do really like the look of a lot of items on their site. However, after waiting beyond the maximum quotes time for shipment, my order still had not even been produced. I continued to wait for my order and then began requesting a refund. The refund was finally approved June 3rd. Here we are over month later with no refund. The latest excuse is that it needs to be refunded via PayPal rather than the original payment method. I provided PayPal information immediately and still no refund. The company is an absolute scam.
9 July 2022
Unprompted review
Reply from souk + SEPIA
Hi Elizabeth,
Believe us when we say it breaks our hearts that we've caused a great deal of distress on you. On multiple times, we have disappointed you and that honestly something we frown upon for happening.
But finally, your sorrows have come to an end for when we checked your refund status, it shows we have successfully transferred the funds as promised. It may have taken a long time due, but finally you have your hard-earned dough back.
We appreciate the patience and poise you have graced us with. Addressing the issue of us being a scam company, we cannot blame you for thinking so. Despite how events have turned out, we will use this experience as a lesson to do better moving forward. Doing that won't just happen overnight and we understand the work we need to put in to actually make it happen.
We wish you brighter tomorrows!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
It’s a risk
I am torn with this review because I do like their clothing, BUT!!! The sizing is deceptive. I order my size according to their size char, mainly bottoms. The sizes are SOOO SMALL. They are like for children; not for a grown woman with curves. Literally!
I bought a pair of camo pants and I looked at them & instantly knew I could not wear them. I had my 10 year old (slim) niece put them on and they fit (except in the waist).
This has happened more than once. I did return the items a couple of times, but my last order I wasn’t able due to my being out of town longer than the return policy.
I am not sure I will be ordering from them anymore. It’s too risky and time
consuming.
I will say they have also offered Ed an extra discount did the trouble. But again, it is a risk.
7 July 2022
Unprompted review
Reply from souk + SEPIA
Hello Cynthia,
We appreciate your fairness in passing judgement. We would like to sincerely apologize for the inconvenience we have caused you multiple times. We want you to know that we never intended to screw up this much at all. We would like to know the specific names of the items in question so that we can find the correct supplier and notify them of the wrong sizes so we can investigate further. Looking forward to hear back from you as soon as possible.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
DO NOT ORDER FOR THIS COMPANY!!!!!!
DO NOT ORDER FOR THIS COMPANY!!!!!!
souk + SEPIA is 100% a SCAM!!!!
souk + SEPIA STEAL YOUR MONEY!!!
souk + SEPIA NEVER SEND THE PRODUCT!
souk + SEPIA WON'T RETURN YOUR MONEY!!!
I WOULD GIVE IT NEGATIVE STARS IF I COULD.
This is by far the worst company I have ever dealt with.
6 July 2022
Unprompted review
Reply from souk + SEPIA
Greetings, Miriam! We absolutely feel sorry for the inconvenience we have caused you this time. We believe these were driving factors causing you to leave these words for us.
The truth is, we are not any of these things. We want to help you get your money back, but as of now, we can only do so via PayPal. If you can provide us with your PayPal email, we can make sure you get your money back. So, we're sending you a request where you can add your PP email. We are looking forward to mending this mess.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Worst Shopping Experience Ever!
Hands-down, the worst shopping experience I've ever had to deal with! I ordered their brown Jinhu heels in March 2022. By June 2022, after reaching out multiple times to see when my order would ship (IT NEVER DID), I requested a refund. It is now July 2022 and I still don't have confirmation on when I will get a refund. Steer clear of this company at all costs!
6 July 2022
Unprompted review
Reply from souk + SEPIA
Hi Amanda,
Thank you for writing about your experience here! It's an act that made us aware of the misfortunate events you have had to endure until now. This time we shall make sure you get your refund.
I've personally instructed the last person you got in touch with and tasked them to ask for your PayPal email. We would have been able to process a refund but our payment gateway issues has rendered us unable to.
Our workaround the situation is via PayPal as we can only refund through this medium while we fix the issue. A representative of ours will send you an email and ask for your PayPal. We are looking forward to take the next steps to help you get your money back!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
This site is blocked at times
This site is blocked at times, saying its unsafe. Back to the items, finally got them, only to find I can't get my arm in the dress. then can't get the return information. At first I had gotten a few e-mail from them about the lengthy wait for my items, but now nothing but sell e-mails. I want to return an item but can't. This is a shameful.
5 July 2022
Unprompted review
Reply from souk + SEPIA
Hi Sharon,
Thank you for reaching out via Trustpilot! We are a little confused as to what you meant by the site is blocked. Our website is up 24/7 and it's soukandsepia.com.
We would love to help you get your item returned and get your money back, but we can only make it possible if we have your email address and order ID. We'll send you a request here so you can add that information for us.
We genuinely want to make things better for you this time! We are hoping to hear back from you as soon as possible! Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I would give them zero stars if…
I would give them zero stars if possible. I ordered a dress from them in April 2022 expecting it to arrive by June for my wedding activities. When it became apparent that the dress wouldn’t arrive in time- fine, supply chain issues, whatever, I get it- I requested to cancel the order and process a refund. It has now been over two months of repeatedly following up with them, and no sign whatsoever of the refund. This business is a scam.
1 July 2022
Unprompted review
Reply from souk + SEPIA
Hi Lindsay,
Thank you for writing in! We do appreciate your sentiments and all kinds of feedback is welcomed. After all, this is how we know which direction to steer away from thanks to the thoughts you share.
We have reached out to you via email and requested for your PayPal as an alternative way to process a refund while our original payment gateways are still being fixed. Your refund is on its way to you and we are truly grateful for your active participation in our follow-up email.
Thank you for still managing to be kind even when you haven't had the ideal experience with us. We hope your day ends well!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
I have great experiences
I have great experiences! Products are exactly as advertised. Customer service responds promptly!!
1 July 2022
Reply from souk + SEPIA
Hello Erika,
We have been in great need of positive reviews lately! We cannot say the negative feedback hasn't been affecting us mentally, but just one genuine feedback bearing positive words is a spiritually uplifting, and that's how badly we need it!
I believe we cannot express our gratitude enough for what you have done. It means a lot to us! We greatly appreciate you, Erika! We wish you luck in your endeavors!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Reply from souk + SEPIA
Hello Evan,
Thank you for leaving your thoughts here! We'd like to extend our deepest apologies for the horribly long wait you had to endure. It was all due to our backlogged orders that go as long as 6 to 8 weeks which is why fulfillment has suffered greatly.
Bad news cannot exist without the good, so we are happy to say that we have finally caught up to these backlogs and delayed orders now beginning to ship out! With our two new warehouses soon to operate in New Jersey and California, shipping times will be relatively quicker.
We hope that sparks interest in you more and we wish you could give us a chance again next time. We always believe in redemption.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Deceptive practices + unresponsive + very cheap clothing, not as pictured
The quality of the clothes are trash and the deceptiveness of the company is even worse. They need to be shut down immediately; it is unacceptable to treat customers with such dishonesty and disregard. I’ve emailed/messaged them over SIX times to return their cheap clothing within their 7 day return window and no movement on that end. I am so disgusted by such a deplorable company and it’s customers.
29 June 2022
Unprompted review
Reply from souk + SEPIA
Hello Nana,
We are grateful for this chance to understand one another better. We have given our Gratitude Team the green light to process a refund for the purple dress you never received. The refund was posted today around 20 minutes ago. You should receive an email notification verifying the refund. It should take as early as 3 business days but it may also take as long as 5 to 7 business days depending on your bank institution.
I hope this information eases the tension. We understand we haven't given you the best experience and we really feel sorry for this. Please don't hesitate to ask us anything and we will see to it that it's met.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
THE WORST EXPERIENCE EVER!!!
So far THE WORST EXPERIENCE EVER!!!! DO NOT BUY FROM THIS SITE. THE CHARGE YOU FOR A PURCHASE THAT 4 MONTJS AFTER YOU PAID HAS NOT BEEN DELIVERED TO YOU!!!!! YOU DONT HAVE ANY TRACKING SYSTEM JUST TO BE AT THW MERCY OF THEIR CUSTOMER TEAM WHEN EVER THEY WANT TO RESPIND TO YOU.
26 June 2022
Unprompted review
Reply from souk + SEPIA
Hi Maritza,
Thank you for writing in and leaving us your thoughts here! Before anything further, we just want you to know how sorry we feel for the series of terrible experiences that has led you to write us this feedback.
It is due to our backlogged orders of 6 to 8 weeks that our shipping and fulfillment has suffered greatly. But those days are finally coming to an end as orders have started to ship now and we're up to date for the remaining orders.
As a matter of fact, there's already movement in your items according to the tracking link. This means it will only take a few more days until you finally receive your items.
We can also provide you with compensations such as a gift card for example. Something you can redeem to get something from the online store. We hope this helps! Please do not hesitate to write us back at gratitude@soukandsepia.com if you have further inquiries.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Offensive Operations, I also visited their “offices” in NYC
Horrible experience. Deplorably schemes from the Gratitude Team who will send you this grammatically off emails which appear contrite
and humble, with good intentions. It’s absolutely Shameful and a SCAM.
Ordered in Feb 2022, reached out after 12 weeks in May to receive and email offering the same discount options. I immediately requested refund. They advised 7-10 with the “cancel fulfillment team” and they would notify me when completed. Today is June 21, not a single word and. No refund. I’ve gotten the right People involved. I also was able to get tons of information from the building the have their faux operations within. You can say a lot on the page, but you can’t take back what I see with my own eyes.
Be cautious. These are skilled scammers who have a well crafted web of lies that’s easy to be hung up in.
Tell everyone you know not to order! Block the ads on your IG and FB pages. Look at the NYC address and then run a check. Deceit deceit deceit. No need to respond, you’re the worse kind of people. Pure Predators, but your day is coming quickly. The right person was scammed.
22 June 2022
Unprompted review
Reply from souk + SEPIA
Hello, Homeland Security! Our regrets are through the roof reading your message here. We wish we could have done things better so it wouldn't have turned out like this. We're pretty sure this is all just some misunderstanding as we always make sure to process refunds especially when customers demand it due to our failure to deliver our promises. We would like to request your order ID and email address to verify and track your order. Once these are provided, we will do the rest for you! You will get your money back and that is a promise.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Highly disappointed …
I have tried multiple times to support this company I have been disappointed time and time again!! I've ordered products that say it will take up to 2weeks to receive only to NOT have the products months later.. when I contacted customer they gave me the same excuse each time.. after 4 months I just canceled the order.. this is ridiculous!!
20 June 2022
Unprompted review
Reply from souk + SEPIA
Hello, Miss Aneka! It's a shame we couldn't give you the kind of experience we always wanted for you, and it's nothing short of a proper one. We do not wish to make any excuses, but we just want you and everyone else to know that order processing alone takes 2 to 4 weeks time as stated in our page's FAQs https://soukandsepia.com/a/faqs
Given how quick delivery is for other similar brands such as Shein, we know 2 to 4 weeks is pretty long a wait by today's standards. This is why we have finally decided to acquire 2 new warehouses situated within the country in the states of New Jersey and California, namely.
We realize that in order to take better care of our customers, we must make moves that would be better for everyone. Bringing you disappointment multiple times is absolutely outrageous, but if you can give us a chance in a few months, once our warehouse systems are running, we will not make you regret trying us again.
Please don't hesitate to write us back should you have further questions or concerns. Wishing you a pleasant rest of the evening!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Item delivered months later
The purchase was made March 18th, and was finally delivered around June 16th. I ultimately requested a refund and was told it would be issued in some weeks. It was not. The bag I was no longer interested in finally arrived though!
#disbelief
18 June 2022
You guys are crooks
You guys are crooks! You will be reported & investigated. You take people’s money & do not ship their items!
You have my order number as I have sent several emails and you responded with providing me with a tracking number that doesn’t even exist. And the fact o am here to receive my order.
Don’t be pretentious because I called you out on here and you don’t want your company to look bad. Look for my email I sent 3/4 weeks ago regarding my number as the customer service has it & give me my refund!
How can you say you don’t say returns are not possible if the customer hasn’t even received the item??
PSA to customers … do not order from this company! Don’t say I didn’t tell you! You’ve been warned!! Run from their website and look for upstanding clothing companies that don’t rip you off your well earned money!
This was your email response below to me a few weeks ago:
On Tue, Jun 14 2022, at 11:03 PM, Sepia Boutique
Hi Nicola,
I'm so sorry but, unfortunately, returns are not possible as per our returns and exchanges policy. However, if there's a manufacturing defect or sizing issue, we'll be happy to set up an exchange for the same item in the same color (only size changes are possible). Please let me know if you'd like to proceed with this.
17 June 2022
Unprompted review
Reply from souk + SEPIA
Hello Nicola,
Thank you for raising your concerns to our attention. Honestly, with the shipping delays that plagued this company in the past 4 months, it is truly understandable for our customers to think this way.
As a response to the delays, we are almost done acquiring two new warehouses that will be based in New Jersey and California. Having warehouses within the country is long-term solution to the shipping delays that has been the bane of this company for several months now.
We understand how hard people are working to earn their money and we'll never have the hear to keep it from them. It goes against what we stand for, and that is genuine concern for our customer's happiness.
Please present to us the proper 6-digit order number for your items so we can have a look and verify it. Once done, we can process the refund for you. Looking forward to hear back from you.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
My order took 4 months .
17 June 2022
Reply from souk + SEPIA
Hello Phylicia,
We appreciate your feedback! We are so disappointed in ourselves for the extremely delayed shipments that were caused by backlogged orders. We were behind 6 to 8 weeks in order fulfillment and this is truly a moment we all feel ashamed of.
As a long-term solution to the delays plaguing us, we are proud to say that we're almost done setting up 2 new warehouses in New Jersey and California. Once both warehouses are fully operational, we can all let out a humongous sigh of relief for it shall end the delays once and for all. We know this might be a bit too much to ask considering the troubles we've put you through, but we pray and hope that you decide to give us a chance for redemption. We wouldn't want anything else.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
Great customer service
17 June 2022
Unprompted review
Reply from souk + SEPIA
We're absolutely pleased to receive this 5-star feedback from you, Briscoe! We're always looking of ways to improve and become a business everyone deserves. If you ever find yourself in need of assistance, you're always welcome to come in and ask for help! Please do have a bountiful day!
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
PLEASE DO NOT ORDER ANYTHING WITH THEM…
PLEASE DO NOT ORDER ANYTHING WITH THEM it’s a scam. Placed in order back in march, never received the item. Request a refund in May still have yet to receive a full refund. Instead they write me a long email saying that the only way to receive a refund is through PayPal. Requested that the refund be issued to original method of payment which was not PayPal. They still insisted on me providing them with my PayPal acct to receive a refund.
16 June 2022
Unprompted review
Reply from souk + SEPIA
Hello there!
It is to our great dismay that we learn of your circumstances. It's true that the delays have caused a negative impact on our customers' trust and confidence in us, but we can assure you we're doing everything in our power to turn things back to normal or at least be acceptable.
The payment gateway problems also doesn't make things any easier. Our only workaround option for refunds as of now is via PayPal as we are unable to process refunds back to your original payment method unless your order was placed using a PayPal account.
We sure hope you can provide us with the PayPal email so we can send you your hard earned money back. It is not within our customs to keep a dissatisfied customer's money.
With Gratitude,
The souk + SEPIA Customer Gratitude Team
E: gratitude@soukandsepia.com
W: www.soukandsepia.com
IG: @soukandsepia
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