SoulmateMeets Reviews 86

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the platform's ease of use, finding it straightforward to navigate and set up their profiles. Many enjoy the natural flow of conversations and the quick responses from others, contributing to a lively and engaging atmosphere. The focus on user privacy and the variety of people available for interaction are also frequently mentioned as positive aspects. However, a significant number of people expressed dissatisfaction with the pricing, finding the cost of chatting and other features to be very expensive. Some reviewers also noted concerns about the authenticity of profiles, with suspicions of bots or fake accounts, and some experienced minor technical issues like delayed messages or profile editing bugs.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website. While some customers praise its ease of communication,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the professional,... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, describing them as friendly,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praise the quick and fast replies,... See more

Price

Users describe negative interactions with price, consistently expressing that the service is very expensive.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It did take some time to get the final result. But I do understand its there job to to keep me in.

Company replied

Rated 4 out of 5 stars

I am totally disgusted with the cost it says 18 dollers to buy credits but the cost is closer to 30 dollers I guess because of exchange . It dose not say anything about that anywhere I can find so I g... See more

Company replied

Rated 5 out of 5 stars

So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support... See more

Company replied

Rated 5 out of 5 stars

Safe space to chat is the first thing that came to mind for me. There’s a strong focus on user privacy which I appreciate a lot,even though it sometimes limits certain actions. but it makes me feel mo... See more

Company replied


Company details

Written by the company

SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.


Contact info

3.4

Average

TrustScore 3.5 out of 5

86 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

No flashy ads blocking the view

It’s a very clean interface. I don't have to close out of five pop-ups just to read a message. Soulmatemeets
feels premium because it doesn't treat its users like ad-revenue targets.

9 March 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Finley,

We appreciate the kind words and the time you took to leave them!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I love seeing who is online in…

I love seeing who is online in different countries, I am talking to so many amazing people and it feels good connecting with them

2 March 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi William,

We're thankful for your feedback and glad to have you as part of our community.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I felt like a dinosaur on the other…

I felt like a dinosaur on the other apps but Soulmatemeets has a lot of mature users. People actually know how to hold a conversation and don't just send one-word answers. The response rate is high because people are actually looking for connection.

4 March 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Oliver,

It's great to know you're enjoying your time here.

Kindly,
Michael from SoulmateMeets

Rated 2 out of 5 stars

Don’t waste your money!!!

Don’t waste your money!!!
I joined both Soulmatemeets and Instantalks.com. To my surprise there are a lot of the same profiles of the men on both, the only problem is that one doesn’t know that the other exist. I screenshotted the conversation of one conversation I was having with a guy on Soulmatemeets and asked the guy on Instantalks why he was talking to me on both sites and he said he wasn’t on the other site. I did this with several that are on both. So I’m wasting my money thinking that I’m meeting someone that will hopefully develop into something but it’s all just a way for a company to make money and the guys all have an accent, and the only thing you can do is pay to talk to them and it doesn’t get any better than that.

10 March 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Pam,

Our platform is designed to make global connections simple and enjoyable. While we cannot control the behavior or intentions of individual users, we provide mechanisms to maintain safety and security. If you encounter suspicious activity, please contact our support team at support@soulmatemeets.help to report the issue. Additionally, profiles that violate the platform’s guidelines can be blocked, helping you manage your interactions safely.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I was skeptical at first because I’ve…

I was skeptical at first because I’ve been burned by apps before but this is pretty straightforward, better than any site I have found .

20 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Finley,

Your input genuinely matters to us, so thanks for sharing it!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Haven't run into anyone trying to sell…

Haven't run into anyone trying to sell me crypto or weird services yet. It feels like the moderation team is actually awake and keeping the junk out of the system which makes it worth the effort

23 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Leo,

We're grateful for the feedback and glad you had a positive experience worth sharing.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Interface is just way too cluttered for…

Interface is just way too cluttered for a beginner I have no idea where anything is

22 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Louie,

We’re continuously working on improving usability and making navigation more intuitive for all users. If you’d like guidance on how to use specific features or need help finding certain tools, please contact our support team at support@soulmatemeets.help, we’ll be happy to assist and walk you through it.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Giving u opportunity to explore

Took me maybe ninety seconds to get my basic info in and start looking around. I hate those sites that demand a credit card just to see the interface but here I could see the vibe first

19 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Every review helps us improve, and we appreciate you contributing yours.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Registration was a breeze

I was browsing profiles in under five minutes without having to link all my social media. It feels very private. Just a bit annoyed that the support replies take time to reach my inbox, though they were polite when they finally answered

17 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Alexander,

Glad you took a moment to share your thoughts, we don't take that for granted. As for our support team’s response times, we’re continuously working on improvements, and your input plays a valuable part in that process.

Kindly,
Michael from SoulmateMeets


Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Fully tested its a scam

Fully tested formywo days, its a scam, and the credit system is as It IS to rip you off. The msgs You Will get are designed to make you spend. Think maybe its real.. but dont get scammed thou someone might be real and maybe some may be realy interested, its better you go to a decent site and pay your monthly subscription.

19 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Registration and browsing profiles are free, while certain interactive features require credits. This structure allows users to choose how actively they wish to engage and manage their spending according to their own preferences.

If you believe specific interactions violated platform rules or would like your account activity reviewed, please contact support@soulmatemeets.help with the relevant details so we can investigate carefully.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

No more weird translations

I have used international sites before where the buttons make no sense because the English is so bad. this app actually feels professional and everything is easy to read and understand.

12 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Andre,

We appreciate the kind words and the time you took to leave them.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

The people here are extremely talented…

The people here are extremely talented and they have an amazing way of expressing themselves. It doesn’t feel like a meat market where everything is moving at a hundred miles an hour. You can actually take a second to look at a profile and think about what to say without getting bombarded by random notifications.

2 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi William,

Thanks for sharing, knowing how our users feel about the platform means a lot to us.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

This site is a total scam!

This site is a total scam!!
To the other users, please stop right a way paying credits over and over.
All the handsome man on the site are IA profiles.
I know this is difficult to understand for a real human because everything seems so real.

But let me explain some situations a lived on the site who make me realise that something goes wrong:

1) At first, the guy told that he live in Miami and I live in Canada: he always ask me what was the hour on my side? ..strange since everyone khow that we are on the same time zone
2) Sometime the message received seems to be for someone else because he was so out of context of our previous discussions.
3) I am a logical person, so i ask many question to understand, and more when something look strange. And more i asked questions, more the responses was inpolite and little bit agressives and ending by him with "forget it"
4) Sonetimes, I told him that i was working and few time after the question was; What are your plans for today ?" Come on, I just told that i am working.
5) The same exact question (word by word) from different guys...wird.
6) You will never be able to see this personne in real life !!

Conclusion:
After 6000.00$ I spent to chat with this guy (suppose to be real), after some strange responses from him (not related to the discussion and out of context) i said that i doubt that I was IA profile. He answered me "Good bay" and soon after my profile was close...
If is not IA, how one guy can close my profile on the site ?...i have no longer access.
My conclusion get out of this site by ourself right away. There is no real connection in real life. NEVER

14 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Lise,

We previously attempted to contact you through Trustpilot’s messaging tools to gather more details and provide direct assistance, but we have not yet received a response. Without account-specific information, we’re unable to properly review your concerns.

Please contact support@soulmatemeets.help using the email associated with your account so our team can investigate your case thoroughly and provide accurate clarification.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

what's the problem

what's the problem? geting notifications for messages like twenty minutes after they actually arrive

6 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi North,

We’d like to take a closer look at this. Delayed notifications aren’t the experience we aim to provide. Please contact us at support@soulmatemeets.help with the specifics so we can investigate and assist you properly.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

My thoughts....

So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support team as well.
However, the fact that text based messaging is prohibitively expensive for normal people is a big 0 stars for you. And it's not just a user perspective (that's subjective) but it might hurt your user retention and new user base in the future, and it would be a pitty. Make texting a lot cheaper and keep all the other prices... that would be a better middle ground.

12 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Cristian,

Thanks so much for the 5 stars and the thoughtful feedback! We really appreciate you taking the time to share your perspective on pricing, it helps us understand what works and what doesn't. Glad you're enjoying the community and the support team!

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Soulmatemeets is worth the time I guess

I have tried a few of these and this one feels the most honest. It doesn't promise you the world but it gives you a solid place to chat without a bunch of fake profiles or annoying ads

5 February 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Chris,

Appreciate that! We try to keep things straightforward and focused on connections. Thanks for sharing.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

I travel for work and use my hotspot a…

I travel for work and use my hotspot a lot and I noticed this site doesn't eat up my data plan. The images are crisp but they must be compressed well because it loads fast even when I only have two bars of signal

30 January 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Tyler,

Nice catch! Glad it's running smoothly even on limited signal. That makes a big difference when you're on the go.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I was on the phone for 10 minutes and even longer online with CS chat. Impossible to cancel. Ineffective agents

31 January 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Ray,

We are sorry for the delay you experienced in getting this resolved and for any frustration caused. We can confirm that your account has been permanently deleted as per your request. If you have any remaining questions or need further confirmation, please feel free to reach out to us at support@soulmatemeets.help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

This company has about 4 sites may all…

This company has about 4 sites may all be under different name. But when you join 4 different sites they are all the same man. One site said people Close to so you can meet and have coffee. One guy is in Chicago and I’m down south. If you send a chat the same person answers

27 January 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Cindy,

We attempted to contact you via Trustpilot to gather more details and assist further, but we haven’t received a response yet. To allow us to review this properly, please reach out to our support team at support@soulmatemeets.help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Terrible

Terrible, not even let privately, followers know statistics of real connections. Yet, all you do take them another Penny.. Love does not measure by money. Something, many has lost. Pure connection. Beware!

16 January 2026
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Kandial,

We take such comments seriously and would like to clarify how the platform is structured. The service provides tools for online communication, while users decide how and when to engage. Certain features require credits so people can choose what fits their needs and level of involvement.

Connections and outcomes are shaped by individual interactions and expectations, which can vary widely. If you’d like more clarity on how specific features work or have questions about access and options, please contact support@soulmatemeets.help so we can look into it further.

Kindly,
Michael from SoulmateMeets

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