SoulmateMeets Reviews 86

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the platform's ease of use, finding it straightforward to navigate and set up their profiles. Many enjoy the natural flow of conversations and the quick responses from others, contributing to a lively and engaging atmosphere. The focus on user privacy and the variety of people available for interaction are also frequently mentioned as positive aspects. However, a significant number of people expressed dissatisfaction with the pricing, finding the cost of chatting and other features to be very expensive. Some reviewers also noted concerns about the authenticity of profiles, with suspicions of bots or fake accounts, and some experienced minor technical issues like delayed messages or profile editing bugs.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website. While some customers praise its ease of communication,... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the professional,... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, describing them as friendly,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praise the quick and fast replies,... See more

Price

Users describe negative interactions with price, consistently expressing that the service is very expensive.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It did take some time to get the final result. But I do understand its there job to to keep me in.

Company replied

Rated 4 out of 5 stars

I am totally disgusted with the cost it says 18 dollers to buy credits but the cost is closer to 30 dollers I guess because of exchange . It dose not say anything about that anywhere I can find so I g... See more

Company replied

Rated 5 out of 5 stars

So guys, I'm giving you 5 stars because the atmosphere of honest people saying what they want and need on your site is great and you don't deserve just 3.3 stars you currently have. Wonderful support... See more

Company replied

Rated 5 out of 5 stars

Safe space to chat is the first thing that came to mind for me. There’s a strong focus on user privacy which I appreciate a lot,even though it sometimes limits certain actions. but it makes me feel mo... See more

Company replied


Company details

Written by the company

SoulmateMeets is a romantic communication platform for people who want to start fresh and connect in a way that feels thoughtful and emotionally present. Whether you're rediscovering your romantic side or simply seeking a sincere exchange with someone who values conversation, SoulmateMeets creates space for that experience. Every message is a gentle invitation—to open up, to feel understood, or to enjoy the company of someone who brings comfort into your day. The platform is designed for those who appreciate calm energy, openness, and the beauty of small, meaningful moments. Here, there’s no need to rush or overthink. You can explore at your own pace and be yourself, whether you're chatting briefly or settling into a longer exchange. It's about showing up with care and curiosity—and letting something personal take shape naturally. With every message, you’re encouraged to reflect, express, and discover something that feels quietly fulfilling. 💬 SoulmateMeets — Let your soul speak.


Contact info

3.4

Average

TrustScore 3.5 out of 5

86 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

A SCAM

So far, this appears to be a scam, they've taken €40 from me for credits, but won't allow me to share any personal details with anyone! no email, no tel. What's the point of a dating website where you are prohibited from making arrangements to meet!

8 December 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Our platform is designed to protect user privacy and safety and some measures help prevent misuse and keeps communication secure. You only pay for the features you choose to use, and credits are used to access certain features. If you have any questions or need assistance, please reach out to our support team at support@soulmatemeets.com — we’re here to help.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

A big scam

On one end you have beautiful models, all profiles are too good to be true targeting gullible, naiive individuals. On the back end God only knows who is there, I would imagine a large team of men with standard messages one size fits all kind of thing. As soon as you join you get blasted with horny messages from models, This is a totally well organized bullshit site targeting stupid people. Do not waste a penny

5 December 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

We have processes in place to verify users and detect suspicious activity. Our platform strives to create a safe and respectful environment for everyone. We encourage users to report any suspicious profiles or behavior directly to our support team at support@soulmatemeets.com so we can investigate thoroughly. Your feedback is important to us as we continuously work to improve the quality and safety of our community.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

i signed up with this sight

i signed up with this sight . it is total crap . went through a lot of money as every thing you do on this sight costs you credits . most of the contacts are bots and designed to keep you messaging to chew up credits . if you have any favourites , they wont get in contact with you till you message first .no one local . a lesson well learnt . sight should be band . be careful . this company is total rubbish . i signed up with another dating sight and good lord exactly the same but with a different name . on checking , i came across the same so called girl from your sight . i marked her as a Favorite . send a wink and law and behold i received a return and she did not even know who i was . so what does that tell you . just nothing but scams .

24 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Neil,

We take every complaint seriously. Our platform uses a credit based system so people can choose which features they want to use. Many profiles of our users are verified according to our Terms of Services and any suspicious behaviour can be reported directly so our team can investigate. Please contact us at support@soulmatemeets.com so we can review your account in detail and help clarify what happened.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

it’s not free

it’s not free, but at least it’s clear what you’re paying for. no shady charges, no hidden stuff after you buy credits. compared to others, this setup feels way more honest

20 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Scott,

Good to hear the setup comes across as clear and straightforward for you. Knowing exactly what you’re using credits for can make the whole experience much smoother.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Didn’t expect much when I joined but I…

Didn’t expect much when I joined but I ended up meeting a couple of really chill people. I like this space to share and to know good community I’m very excited about the experience I have this platform.

12 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Andre,

It’s great that joining led you to meet a few chill people and enjoy the atmosphere. Sounds like the space is turning into a good place for you to share and connect.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

The all app is a total scam!

The all app is a big scam, don't fall for it !!!

I'm a man for man.

All "men" who contacted me look like male models and claim to be gym trainers, CEOs, architects, doctors, etc. They all send you romantic messages that no one would normally send, at least not at first... All these men claim to be interested in people between the ages of 21 and 90: really? THESE PROFILES ARE FAKE AND NOT REAL !

The app tries to have you use your "credits" by having you chat or send letters to those fake profiles. And of course, when you're out of those credits, you'll need to buy some more...

I've been on the app for a week. Even though I never expressed any interest (by chat or email) in the people contacting me, however, the very same people keep trying to engage with me over and over with dozens of emails per day. Who does that?

I also sent an email to "get verified" and I'm still waiting for an answer... I read further that the company reviews "many profiles"; why not all of them?

AND LAST, BUT NOT LEAST: I just got off a chat with tech support and I learned that in order for you to be able to give your personal info to a member (hoping it is a real person), such as a phone number or an email, YOU WILL NEED TO SPEND 5,000 CREDITS, whis the equivalent of $250.00 !!!

Oh, I almost forgot: the company tried to flag my review: what does that say?

19 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

Our platform is designed to maintain a safe environment by verifying many user profiles according to our Terms of Services. The credit system allows users to choose and pay only for features they want, supporting the platform’s ongoing moderation and security efforts. If you come across profiles or activity that seem suspicious, please report them through the platform or contact our support team at support@soulmatemeets.com. We carefully review all reports to help protect our community and ensure fair use.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Saw some SoulmateMeets reviews before trying

Didn’t find many Soulmatemeets reviews out there, so figured I’d drop mine. Been using it for a couple weeks and it works fine, no bugs, no weird stuff. People seem real and support actually answers. It's all quite interesting. Just being what a guy needs

13 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Kyle,

Thanks for taking the time to share your experience. It’s great to hear everything has been running smoothly for you and that the conversations and support feel solid.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Mostly use it from my phone

Mostly use it from my phone, runs great, messages load fine, but an actual app would be even better. When are you guys planning to launch one? Would make life easier ngl

12 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Josh,

Thanks for sharing your feedback. We’re glad the site is working smoothly for you on mobile. We don’t have an app to announce just yet, but your request is valuable, we’ll pass it on to our product team for consideration.

Kindly,
Michael from SoulmateMeets

Rated 2 out of 5 stars

I spent a lot of money on there with a…

I spent a lot of money on there with a couple of women one in particular I satisfied the 5000 credits and went to apply for information which she agreed with and they have cut me off and I can’t get back on the website, I guess it’s all about money and once I have her information I’m gone, so they’re gonna lose money. That’s the only thing I can figure out they would have to prove me different.

15 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Will,

We take all concerns seriously and want to clarify that our credit system is designed to provide users control over the features they use while helping maintain a secure community. Many profiles of our users are verified according to our Terms of Services, and we investigate any reports of suspicious behavior or account issues promptly. If you haven’t already, please reach out to our support team at support@soulmatemeets.com with your details so we can look into this matter more closely and assist you directly.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

scammed before but not here

I was scamed before on other sites, but here everything ok. They follow the rules and I like the setup and principles of this program. I like it more safe and clear. I stay here now.

6 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Daniel,

Thanks for sharing your experience. We’re glad to hear you feel comfortable and find the platform clear and secure. We hope your time here continues to be positive.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

looks good

looks good, no overload of buttons or popups. pages load quick, chat runs smooth. feels like someone actually thought about the design, not just threw it together. and lots of friendly people

3 November 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Leo,

Thank you for your kind words. It’s great to hear you’ve connected with friendly people on the platform.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Everyone on there is a bot

Everyone on there is a bot. I'm a man for man and all the messages are for men looking for women? Company cant filter for what users want. Total bots on the site. If they were not no man would send me a email if they are looking for a women. Lame.

22 October 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi William,

A lot of profiles of our users are verified according to our Terms of Services, and we continuously monitor suspicious activity to prevent automated or misleading accounts. You can also adjust your match preferences in your settings to make sure you’re seeing the right profiles. If anything seems off, please report it directly to our support team at support@soulmatemeets.com so we can look into it further and assist you directly.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

Fraudulent

What a load of nonsense. I received a few messages from very beautiful women from other countries. Well how useful is that.

So I went to search mode. Filtering my criteria for uk only women age 40-58. There was a grand total of 8 women. And yes you guessed it they all look like models. How strange!!!!

Based on my recent experiences the vast majority of dating sites are now fraudulent. That includes Bumble and Tinder.

Soul mates will be pleased to hear that they won't be getting their greedy little hands on any of my cash.

15 October 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Jon,

We take such feedback seriously. Our platform uses a credit-based system for certain interactive features to maintain moderated and secure communication. Many profiles are verified according to our Terms of Services to help maintain a safe environment. If you have concerns about profiles, filtering options, or how to use credits effectively, our support team at support@soulmatemeets.com is available to provide guidance and assistance.

Kindly,
Michael from SoulmateMeets

Rated 3 out of 5 stars

Not able to pay for anymore credits as…

Not able to pay for anymore credits as had strong conversation with guy from Us. He feels the strong connection too.to exchange and talk freely you are asked to pay5000 credits. This is not a fair ruling. We will not be able to meet then.

8 October 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Sandra,

Thank you for sharing your thoughts. Please note that our platform uses a credit-based system designed to maintain a safe and supported space for communication. You only pay for the features you choose to use, and there are several options available to help manage your expenses efficiently. For assistance or advice on available credit packages, please contact support@soulmatemeets.com.

Kindly,
Michael from SoulmateMeets

Rated 1 out of 5 stars

AI fake chat messages

I have received several AI fake chat , including voice messages with in less than 10 min I joined the website.

Many of the profiles looks fake. Received several messages from people in the US , while they supposed to be sleeping.

The answers to my responses where AI bot messages.

The system send you messages voice messages for you to become curious and use your credits quickly.

*** I'm absolutely sure most of the profiles in this website are bots. I placed a unattractive picture in the profile, wrote a no sense profile text and still receive notification that people liked my profile while in their countries they supposed to be sleeping at that time.

You will notice that most of the pictures are looking very good, like made in a studio. No real pictures.

4 October 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi there,

We take all feedback seriously and prioritize maintaining a safe and fair platform. Profiles are verified according to our Terms of Service to support the platform’s security goals. If you notice any suspicious activity, unusual behavior, or potential fake profiles, please contact our support team at support@soulmatemeets.com with details, they can investigate and take appropriate action.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

super underrated platform

idk why more people aren’t talking about soulmatemeets. it’s lowkey amazing. met some super kind ppl, had convos that made me think. also runs really smooth. not flashy, but way more real than other apps.

24 August 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi William,

Wow! Thanks for sharing your experience. Fantastic to hear that you’re enjoying meaningful conversations and finding the platform smooth and engaging.

Kindly,
Michael from SoulmateMeets

Rated 5 out of 5 stars

Great but could use some tweaks

The emotional tone here is incredible!
calm, kind, and way less intense than other platforms. But I had to refresh the page multiple times while editing my profile. Hoping they update the interface soon

7 August 2025
Unprompted review
SoulmateMeets logo

Reply from SoulmateMeets

Hi Nikolas,

Thank you for your thoughtful feedback. We’re so glad to hear you enjoy the calm and kind tone of the platform — creating a supportive space for connections is very important to us. We also appreciate you pointing out the profile refresh issue; our team is continuously improving the interface, and input like yours helps us prioritize updates. If you notice this happening again or have other suggestions, please feel free to reach out to support@soulmatemeets.com.

Kindly,
Michael from SoulmateMeets

Show reviews in all languages. (86 reviews)

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