Soundbright Reviews 203

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting its high quality and excellent sound. Many people appreciate the comfortable fit and discreet design, along with the effective noise suppression and clear, articulate sound. Reviewers also frequently mention the outstanding price and great value for money, finding the products to be a significant improvement over more expensive alternatives. However, some customers were not happy with the sound quality, describing it as "tinny," and a few experienced issues with devices stopping working. There were also occasional mentions of difficulty with the app, such as it being clunky or disconnecting, and some people reported that the company was not responsive to their concerns.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many finding the hearing aids to be life-changing... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent sound... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the hearing aids easy to use, set... See more

Price

Customers had positive experiences with price. Many reviewers found the hearing aids to be affordable and a... See more

Value for money

Consumers find the value for money to be positive. Many reviewers report finding affordable hearing aids that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I kno... See more

Company replied

Rated 4 out of 5 stars

Need to better Operate between programs. Sound quality pretty good. Probably better with feature manipulation. Problem: seems not to hear phone calls or respond to callers. Is there an.app?

Company replied

Rated 5 out of 5 stars

When my Soundbright aids arrived I took out the aids I 'd been using about a month and put in the Soundbright minis. The difference was night and day! The background noise which had been present was... See more

Company replied

Rated 5 out of 5 stars

I bought the Horizon hearing aids, after trying several other brands of self help hearing aids. These are by far the best I’ve used. The fit is comfortable and discrete. They provide clear, articulat... See more

Company replied


Company details

  1. Hearing Aid Shop

Written by the company

Soundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required. Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund. The reviews below will tell you the rest.

Our Promise to You

Written by the company

45-Day Money-Back Guarantee
Not satisfied? Send it back within 45 days for a full refund. No hoops, no hassle.
Real Speech Clarity at Every Price
Every Soundbright device is FDA-registered and built to help you hear conversations clearly again — not just make things louder.
Start Small, Upgrade Anytime
Try the Mini at $99. If you decide you want more features down the road, upgrade to Discovery or Horizon Pro — and what you already paid comes with you.

Contact info

Better Hearing Made Simple

Hear life's moments again. Starting from $99.

4.2

Great

TrustScore 4 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 4 out of 5 stars

6 levels w/beeps is very helpful

6 levels w/beeps is very helpful.
Convenience and compact design is excellent. Hearing improvement is a little early yet.

5 March 2026
Unprompted review
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Reply from Soundbright

Thanks, Jerry! The volume levels are a favorite feature. Give it a little more time and we think you'll love the results.

Rated 5 out of 5 stars

I bought the hearing aids for a…friend

I bought the hearing aids for a friend/neighbor who has a hearing problem. She was missing out on so much in her environment, her friends etc etc. It made her sad & that made her friends sad. So I bought them to help her join the crowd of friends who were missing her wonderful sense of humor. The hearing aids made an amazing change in her life. The first thing she said was "Oh I can hear myself" and she laughed. It has been a blessing getting hearing aids for her that were affordable and worked well.

18 February 2026
Unprompted review
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Reply from Soundbright

Hi Patricia — what you did for your friend is incredibly generous. Hearing that she's back to laughing and connecting with everyone again means everything to us. Thank you for sharing her story.
— Ricardo, Soundbright

Rated 5 out of 5 stars

The high quality of hearing at a low cost

The high quality of hearing using the Soundbright Discovery and the ease of adjusting volume and the choice of 3 modes available based on where being used. The adjustment period was less than a week.
Outstanding price for the quality. I had tried several low cost hearing aids the past 2 years and returned all of them. THIS DOES A HIGH QUAIITY JOB. I an tota;;y satisfied with product and service. Bob in Oregon

3 March 2026
Unprompted review
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Reply from Soundbright

Hi Bob — after trying and returning several other options over two years, we're really glad the Discovery is finally working for you. Thanks for sticking with it and for the detailed review.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Great online help and concise instructions

Finally these hearing aids help me hear clearly. Quality of this product is amazing.

18 February 2026
Unprompted review
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Reply from Soundbright

Thank you, Susan! So glad you're hearing clearly and enjoying the quality. That's what it's all about.

Rated 5 out of 5 stars

I believe they are great very small and…

I believe they are great very small and comfortable I can hear everything very clear I had them for 5 days before I had to charge them and it only took about 20 minutes very good customer service and the price is affordable I'm clad I took the step to try them out they are the best God bless you all

3 March 2026
Unprompted review
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Reply from Soundbright

Hi Carmelo— really glad you took the chance on us. Five days of battery life and clear sound is what we're going for. Thanks for the kind words.
— Ricardo, Soundbright

Rated 4 out of 5 stars

I got the soundbright discovery

I got the soundbright discovery when my old hearing aids stopped working. I have trouble with speech clarity. The discovery works great for that plus the Bluetooth feature is soo helpful for phone calls. The only thing I didn’t like were the domes. I have very small ear canals and the small domes were too big. I reached out to customer service and they said I had to live with it ( not in those words of course). I switched out the discovery domes with the domes for my old hearing aids (Starkey). They work great!

3 March 2026
Unprompted review
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Reply from Soundbright

Thank you for the review, Susan! Glad the Discovery is delivering on speech clarity and Bluetooth. We appreciate your feedback on the domes — that's really helpful for us to know.

Rated 4 out of 5 stars

Great sound

Great sound. It fits easy and picks up sounds that used to be softer.

27 February 2026
Unprompted review
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Reply from Soundbright

Thanks, Dane! Love hearing that you're picking up sounds you've been missing.

Rated 4 out of 5 stars

The hearing aids work well and sound natural. Sound Bright app is terrible.

The hearing aids work well and sound more natural than others that I have tried. The downside is that the Sound Bright app is terrible! It is clunky and difficult to use. It also keeps disconnecting and is nearly unusable to change settings for different areas of use.

24 February 2026
Unprompted review
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Reply from Soundbright

Hi Bill — glad the sound quality is working well for you. Appreciate the honest feedback on the app—we know it needs work and we're actively making improvements. If you're having consistent connection issues, email me at ricardo@soundbright.com and I can help troubleshoot or get our tech team involved.
— Ricardo, Soundbright

Rated 1 out of 5 stars

Do Not Order

. I received my order on Tuesday of this week. On Thursday of this week the left hearing aid stopped working and still will not work. These hearing aids sound very tinny, and I am not happy with them at all. My order # is 22026.

24 February 2026
Unprompted review
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Reply from Soundbright

Hi Ken — a hearing aid failing after two days is completely unacceptable, and I'm sorry that happened. Email me directly at ricardo@soundbright.com and I'll get this sorted immediately.
— Ricardo, Soundbright

Rated 5 out of 5 stars

my soundbright experience

For an over the counter hearing device, they work very well, my ears ring extremely loud so i just needed a little help to hear people talking to me, nothing is perfect but for the price these work very well, Ive been wearing these hearing aids for almost a month now

26 February 2026
Unprompted review
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Reply from Soundbright

Thanks for the honest review, Joe! Glad the Discovery is helping you hear conversations more clearly. Appreciate you giving them a solid month.

Rated 4 out of 5 stars

These aids work well

These aids work well. If you have hearing from side directions.

26 February 2026
Unprompted review
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Reply from Soundbright

Thank you, Tom! Glad they're working well for you.

Rated 5 out of 5 stars

Good while driving

Really like the volume control. They are comfortable and the only aids I can use while driving

26 February 2026
Unprompted review
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Reply from Soundbright

Thanks, Thomas! The volume control is a great feature. Glad they're comfortable enough for everyday driving.

Rated 5 out of 5 stars

A great product that serves it purpose

A great product that serves it purpose. Easy to use, clean and enjoy.
Very satisfied.

26 February 2026
Unprompted review
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Reply from Soundbright

Hi Robert — straightforward and effective is what we're going for. Glad it's working well for you. Thanks for the review.
— Ricardo, Soundbright

Rated 5 out of 5 stars

I have suffered severe hearing damage…

I have suffered severe hearing damage from 30 years of work. I can now hear again and the ringing that comes with tinnitus is gone. God is good

26 February 2026
Unprompted review
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Reply from Soundbright

Wayne, that's amazing to hear. 30 years is a long time — so glad you're hearing clearly again. Thank you for sharing.

Rated 4 out of 5 stars

I do not hesitate putting the device…

I do not hesitate putting the device on. I generally will will use the lowest setting. I am adjusting to back ground sound. At this time, I sometimes have a hard time when having a conversation. I know they speaking, but my brain has not sorted out the interpretation. I am sure that in a short time this will work out favorably.

26 February 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi William— thanks for the honest review. What you're describing is actually pretty common when you first start wearing hearing aids. Your brain is relearning how to process sounds it hasn't heard clearly in a while. Give it a couple weeks and conversations should start coming through more naturally. If things aren't improving after that, reach out to us at ricardo@soundbright.com and we'll help adjust things.

— Ricardo, Soundbright

Rated 5 out of 5 stars

The sound is very adjustable.My only…

The sound is very adjustable.My only problem is keeping them placed in the ear. they keep sliding out.

24 February 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Bob — glad the sound adjustability is working well for you. Sorry to hear they're sliding out—that's usually a fit issue with the ear domes. We include multiple sizes in the box, so trying a larger dome might help them stay put. If you need help troubleshooting, email me at ricardo@soundbright.com and we'll get it sorted.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Excellent value

Excellent value, easy to use, surprisingly effective, and comfortable to wear!

24 February 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Raymond — comfortable, easy to use, and effective. That's what we're going for. Thanks for the kind words.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Great for OTC hearing aids

For OTC hearing aids, they are better than some well known hearing aids. Soundbright wants to know how they are doing and do seem to listen.

15 January 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Dale — glad we're holding our own against the well-known brands. We do our best to listen and improve. Thanks for the feedback.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Thanks soundbright

I got the discovery hearing aids so I could connect to my phone. I got the soundbright hearing aids after my more expensive hearing aid battery died. My hearing seems to be just as good with the soundbright as compared with the more expensive hearing sids

19 February 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Hi Raymond— glad the Discovery units are holding up against your more expensive pair and the Bluetooth connection is working well for you. Thanks for giving us a try.
— Ricardo, Soundbright

Rated 5 out of 5 stars

Love them

Love them they are comfortable best money I ever spent

30 January 2026
Unprompted review
Soundbright logo

Reply from Soundbright

Thank you, Patricia! So glad they're comfortable and worth every penny. Enjoy!

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