While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and clear, precise sound, often highlighting its impressive performance for the price. Many people find the value for money to be outstanding, noting that the product rivals more expensive alternatives. The delivery service is also frequently commended for being super fast, prompt, and efficient. However, some people were dissatisfied with the product's durability, mentioning issues with cables cracking or buttons failing after a relatively short period. A few customers also expressed disappointment with the bass performance, finding it to be merely average or too light. Additionally, some reviewers were not happy with unexpected custom charges that were not displayed upfront during the purchase process.

What people talk about most

Product

Customers consistently note positive experiences with product quality and sound. Many reviewers praise the... See more

Quality

People report high satisfaction with the quality of products, especially praising the excellent sound... See more

Price

Clients share positive opinions on price, consistently highlighting the excellent value for money. Many... See more

Value for money

Users describe positive interactions with value for money. Many consumers praise the incredible quality for... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wron... See more

Rated 5 out of 5 stars

The headphones are exceptional. I did have some sony which has to be connected to another lead to insert in my phone. These constantly failed so I found these with a usb c already attached😀. The soun... See more

Rated 5 out of 5 stars

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s... See more

Rated 5 out of 5 stars

Began using SoundMagic in-ear headphones about a decade ago on the advice of a pro musician friend and couldn't be happier, to the extent that I've been buying them for relatives for Christmas and bir... See more


Company details

  1. #20 of 24 best companies in Audio-visual equipment supplier

Written by the company

Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Long overdue wait

Purchased Soundmagic wired headphones in the past and have enjoyed the sound quality they provided, though the control pad did have issues they were still very good.

17 May 2024
Rated 5 out of 5 stars

I have been using SondMgic headphones…

I have been using SondMgic headphones for the last 10 years and have not found the need to use any other headphones. I've had two pairs of their E10's which I thought were great, but have now purchased their E80C's which I think sound better than the E10's, so win-win...

8 May 2024
Rated 5 out of 5 stars

Ordered hp151 on 21st April 2024 from…

Ordered hp151 on 21st April 2024 from India and received it on 29th April 2024 at my home. The headphones are awesome sounding. The build quality is awesome and sturdy. Just that there is a bit of sound leakage from behind the ear as the seal is not perfect so I have to put them on/over the ears rather than around the ear. When I put them on the ear the sound is completely satisfying. It’s neutral and everything comes thru.

22 April 2024
Rated 1 out of 5 stars

Soundmagic E80 Wired Earbuds No…

Soundmagic E80 Wired Earbuds No Microphone HiFi Stereo Earphones Noise Isolating in Ear Headphones Comfortable Fit Super Bass for Audiophile Blue

I bought 2 sets of these. The first arrived with the coating on the wires cracked and within a day it had started to peel off. Left a message on Amazon, no response from SoundMagic, Amazon gave me a gift voucher to replace them. The new headphones peeled away along the length of the wires within days - I left another message on the seller's site on Amazon and have received no reply. Both the product and the company are useless - faulty product and no customer service.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Never received my order and they don't…

Never received my order and they don't reply my emails, avoided buying them from Sound magic au,

21 February 2021
Unprompted review
SoundMAGIC Europe logo

Reply from SoundMAGIC Europe

We are SoundMAGIC Europe and do not have any control over SoundMAGIC AU - we're sorry to hear you had poor service from them.

Rated 2 out of 5 stars

Cheap sound

Delivery was extremely fast, which is great!
However, the sound quality is awful, and feels extremely cheap

13 January 2021
Unprompted review
Rated 1 out of 5 stars

Stay away

I would love to comment on the quality of the headphones however I have never received them. I received an email 1 month ago stating they were "on their way" however australia post have them on tracking as being delayed. The company has not responded to my emails. I don't care if they are good, in fact I am not convinced they exist. Stay away.

22 September 2020
Unprompted review
Rated 1 out of 5 stars

What a scam

What a scam. Bought the e11bt twice because I thought the first ones were knockoffs. The second ones from the official site. They last 6 hours tops fully charged. And doesn't look like the picture on the box. The buttons aren't white for instance. Stay far away from this ludicrous company!

12 September 2020
Unprompted review
SoundMAGIC Europe logo

Reply from SoundMAGIC Europe

If you purchased directly from our site they would not be counterfeit. We are the official UK Distributor for SoundMAGIC and all our products are genuine and sourced directly from SoundMAGIC in China.

Rated 5 out of 5 stars

Very good value headphones

Very good value headphones. Not always super-durable, but I've returned to them repeatedly as they offer much better sound than their price point suggests. I've just ordered directly through their website for the first time, and the order turned up quickly and with a nice double discount.

18 July 2020
Unprompted review
Show reviews in all languages. (160 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look