Southend Dog Training Reviews 

1,800
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to explain complex concepts clearly, making them feel heard and understood. The service provided is frequently described as excellent, with many appreciating the personalized approach that addresses individual dog needs and helps owners gain confidence. Reviewers highlight the positive user experience, noting significant improvements in their dogs' behavior and their own handling skills after just one session. However, some customers also noted issues with customer service regarding damaged product delivery, where a replacement was conditional on providing a video of the damaged item being discarded. Additionally, a few people felt that access to seminar downloads was not provided fairly and that some content did not adequately address dogs with trauma.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and... See more

Service

Customers had positive experiences with service, often praising the trainers for their compassionate and... See more

User experience

Clients share positive opinions on user experience, highlighting the helpfulness and knowledge of trainers... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Product

Reviewers mention positive feedback about the product, with many customers reporting significant improvements... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a session with Aaron for our 6 months old Doberman who was scared/excited at seeing other dogs to the point it was embarrassing to take her out because of her breed and people think she is aggress... See more

Rated 5 out of 5 stars

Aaron came to my home for a 1:1 session and was very down to earth and realistic with what we can implement to get our dogs to thrive. Aaron took time with my blind old lady beagle who he wasn’t there... See more

Rated 5 out of 5 stars

Our session was with Aaron and words are just not enough to express our gratitude. We spent 2 hours learning, asking and walking away feeling a lot confident then we were before we got there. He liste... See more

Rated 5 out of 5 stars

Aaron Rogers & Hank were exactly what I needed. In fact everything... The initial consultation through to the reassurance offered when saying goodbye came from people that genuinely care. Im ver... See more


Company details

  1. Dog Trainer
  2. Food producer
  3. Pet shop

Written by the company

Southend Dog Training - Online Dog Training - Worldwide Advice


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(1,800)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

The seminar was really informative

The reactivity seminar was really informative and just added to what we had learnt from our session with Aaron. Cant fault southend dog training as they have helped us get the ball started on training our hyper active rescue dog Sage. I have pages of notes!

7 August 2025
Unprompted review
Rated 2 out of 5 stars

Outrageous Customer Service

I have been a customer of Southend dog training for over 2 years ordering his raw compressed food for my dog. This week a package arrived, damaged with the kibble flowing out of the box. Not a small rip can I add. When I flagged this to customer service to please send a replacement, they refused and said they can offer a partial refund, despite me voicing concerns that the food may have been contaminated due to the nature of the damage as I dont know where the parcel has been through transit. They then proceed to tell me that they will send a replacement if I send them a video of me pooring the food into the bin!!!! And that this is a DPD requirement!!!! I thought this was outrageous as the food was flowing out of the box, it seemed as if they were accusing me of getting free food. As a loyal customer who has had no issues in the past i did find this outrageous. They then agreed to deliver fresh food, on the condition the old food is collected, which is fine however I don't trust that they won't sell this to someone else. As a company that claims they care about dogs, it is ridiculous to me that they would be okay with me feeding my dog food that has clearly not been kept fresh and clean through transit. May I also add some correspondence was sent by the director which is also shocking to me.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Practical tips

A comprehensive seminar that covered an enormous amount of content in a really accessible way. I have met with two trainers previously who have left me more anxious and deflated. Whilst Adam was tough he was also encouraging and gave real practical tips which I feel confident trying.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely spot on!!!

The reactivity seminar was just what I was looking for. Adam explained everything in detail and made it make sense and gave us why we do what we need to do. I was glad to find I’m doing some things right however I have a lot of room for improvement. I’ll be going over the seminar again and making the notes I need to move forward.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

An absolutely brilliant seminar

An absolutely brilliant seminar. Adam covered everything to do with reactivity in a clear and concise way. He made me laugh on so many occasions, as a lot of the things he talked about I could identify with, like the communicating with your dog. It made me realise how wrong I have been approaching my dogs reactivity. Thank you Adam for a brilliant two hour seminar. I have made lots of notes and will be putting them into practice.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Great reactivity seminar

Great reactivity seminar. Lots of tips and tools to help. Order new leads for my 2 Rottweilers ready to start retraining
Would recommend to anyone

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Reactivenes seminar

Adam gave a really informative session that kept me engaged from the beginning to the end.

The way the session was broken down and the explanations given made a lot of sense, as the owner of a reactive shepherd I shall now be using this info and be putting it into practice

Thank you for a great session

7 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing-Thank you - Highly recommend

From the moment we arrived I felt heard with my concerns and listened too. Thank you Aaron for an amazing afternoon I went home buzzing to get back out on the morning and restoring my confidence. Me and Milo thank you so much for working with us and taking time to really teach us about why Milo was reacting the way he was and the things we can do. Two new words will be introduced and enforced starting our walk tomorrow Break and leave and I feel my confidence will come back in no time. So Thank you Thank you Thank you 🙏🏻

7 August 2025
Unprompted review
Rated 5 out of 5 stars

We have been following SDT for a few…

We have been following SDT for a few years now and their advice and short videos helped so much with a few issues we were experiencing with our large mastiff. Over time we were trying to combat a separate matter in the home, where our dog would get overexcited when guests would come over. He would jump up and continuously bark, to the point where we have not been having anyone come over for more than 5/10 minutes. Aaron visited us, and was so calm and understanding. I thought we would need hours and hours and possibly more than 1 visit however, within 2 hours our dog was settled in the living space by Aaron’s feet. We have been given the tools and knowledge to continue working on this area, with clear and uncomplicated advice. Can’t thank Aaron enough as we are now confident to start inviting people over!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Aaron was incredibly knowledgeable and…

Aaron was incredibly knowledgeable and professional. His experience was instrumental in understanding my dog’s behaviour and correcting/improving my management of it. I learnt so much in just 2 hours. Could not recommend enough.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. From the phone call with Gemma to meeting with Sophie. Both were so professional and informative. Myself, my 2 daughters and reactive pup were all met with a friendly face and felt at ease and took so much away from our session. We are looking forward to implementing what we have learnt and getting feedback with where we can make tweaks.
It was well worth the 3 hour drive and we are happy with the progress we made in our session. Thank you Sophie 😊

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Great session with Sophie

Had a session with Sophie, she put me at ease straight away and was so positive. Have gone away with things to work on and lots of ideas, can't wait to put these into action. Everything was easy from booking to directions on how to find the venue. Thank you so much.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing 1 to 1 session with Sophie

Amazing 1 to 1 session with Sophie! Took my 8 month German shepherd there to work on his reactivity and life skills loose lead walking and working on his control and high drive when to switch on and off etc. Very good communication with me and Kobe. Very thorough and to the point. A lot learnt in just one session! Highly recommended! Ryan

21 July 2025
Unprompted review

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