Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. #5 of 18 best companies in Christmas Shop
  2. #26 of 210 best companies in Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5stars!!

5stars!!
A wonderful Christmas display , as always . From the singing Reindeer ,the story telling Owl and the trio of penguins to the massive range of decorations and trees. Southwood smashed it again for Christmas 2024!
Well done 🎄

23 November 2024
Rated 5 out of 5 stars

well worth a visit

I have ordered on line and visited the shop. all staff go above and beyond . they not only have knowledge with regards to the goods they sell , they are helpful and polite . the christmas shop is amazing. well worth a visit. well done to you all.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer

The products I ordered are amazing quality, with fast delivery, the only downside was my large nutcracker arrived broken (off the stand, but these things happen) however George replied quickly to resolve the issue with a few options. I am very pleased and will be a returning customer.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Trendy Tree Christmas Glee

From seeing the product at a different Garden Centre that was sold out I started trawling the net and was super happy to find the exact one at Southwood Garden Centre, I was even more happy when I found they delivered and the cherry on the cake was the free postage over a certain price. The whole Experience has been Super Quick and a seamless process from beginning to end. Delivery by DHL was also without problems. Thank You Southwood Garden Centre

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Products very reasonable priced. We had an issue with an item damaged on delivery but a replacement was sent out as soon as they were informed of the issue.
Great products and great service!

29 November 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Great value, speedily sent, wrapped really well, fantastic service, recommend.
Cannot stand getting items that have not been packed with care, will use Southwood again.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Christmas tree order

I ordered a Christmas tree from Southwood. Easy to order from and I received it very quickly and in one piece. Would order again from this company. Thank you.😊

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Festive Value & Amazing Service

Really Great Service, Thanks George.
We ordered some Christmas decorations from Southwold Christmas Shop, they were delivered by DHL all in great condition. We found the items good value for money, and perfect for making the front of our home look festive. We will be back soon!

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Quick reply when I asked a question
Lovely canvas
Fast delivery and package really well
Definitely recommend

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Thank you to Southfield and to George who kindly got my broken item replaced so quickly. I am now the proud owner of a beautiful Nutcracker and look forward to displaying it soon.
Thank you again and Happy Holidays to George and all the staff.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service

I purchased some items from the online shop this week and made an error in my choice, that I only realised on delivery. I messaged the store and within ten minutes, George had arranged collection of the wrong item from my home address. He then re-ordered the correct items and shipped them out. Along with refunding the small difference, despite charging no new delivery costs. Never known such incredible quick and helpful customer service. Will certainly use the shop again. Thanks again

28 November 2024
Unprompted review
Rated 5 out of 5 stars

5* service and excellent products

5* service and excellent products. I have now placed my 2nd order of Christmas decorations because my 1st order was fantastic! A couple of items were out of stock and the lovely ladies rang to let me know.
All my items were packaged well and arrived again within 24hours of ordering.
Such reasonable prices too. Highly recommend Southwood Christmas shop . Thank you 🤩

21 November 2024
Unprompted review
Rated 5 out of 5 stars

What a fabulous shop

What a fabulous shop. Communication with seller by email was prompt. I bought some discounted Christmas items than can also be used in the fall. So happy with my purchase and postage was next day reasonable and this company exceeded my expectations.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

The gifts I bought arrived well…

The gifts I bought arrived well packaged and in a protective encasement of shredded cardboard . Nothing was broken and I could tell the person who packed it cared.
The items I bought , I am delighted with . The cost ..minimal.

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Christmas decorations

Great company - I have bought my Christmas decorations from them last year and this year. Have a wide range at great prices and quality. Delivery is also quick. Would definitely recommend.

20 November 2024
Unprompted review

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