Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. #5 of 18 best companies in Christmas Shop
  2. #26 of 210 best companies in Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, decent prices and fast delivery! I’ve went back to shop with Southwood numerous times and it’s always been a great service! Even bought some more pink candy cane Christmas decorations which have been difficult to find here! If you’re considering them but not sure - don’t have any doubts! Honest review!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Xmas Snowman plate which…

I ordered a Xmas Snowman plate which was reasonably priced compared to other places and arrived really well packaged and quickly. I would definitely order from Southwood again they kept me up to date on my delivery and were polite and helpful in all aspects of my order.

10 December 2024
Unprompted review
Rated 5 out of 5 stars

I found this company’s website by…

I found this company’s website by chance when I was looking for glass baubles for my Christmas tree. I’m so glad I found it as the decorations are beautiful and just what I was looking for. I made my choice, placed my order and they arrived a few days later, very well packaged. I’ll definitely use the site again.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic find!!!!

What a fantastic find!!!!! A great website to check out for christmas decorations and so easy to navigate with it breaking the options down to certain types of decorations you are looking for! And great priced which is why I have done several purchases in the last 2 weeks. Items are received really quickly too! I will more than likely be checking the site out again to fill my house with even more Xmas things!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a Lemax Christmas model…

I ordered a Lemax Christmas model village ice rink. The price was excellent and the delivery was very quick. I was concerned ordering on line because the models are very detailed and have breakable parts. However everything was very well packaged. Would certainly look to use Southwood again.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Lots of choice at prices that are good!

Lots of choice at prices that are good, I found some animal baubles that were silly prices from other well known sites/shops. The magic floating candles (I've bought 4 packs as my daughter loves them) are brilliant. Delivery is quick, cannot fault this small family run business, big thumbs up!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

This shop is amazing

This shop is amazing! I received my order within 2 days and one of my purchases wasn’t available so they upgraded it!! Seriously, how often would a shop do that for you? Thank you Southwood xx

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Over priced lantern although price tag…

Over priced lantern although price tag on item said £7.99 it cost me more than £20. Exhorbitant delivery costs. Would never use this company again.

3 December 2024
Unprompted review
Southwood Christmas Shop logo

Reply from Southwood Christmas Shop

Good morning,

Thank you for taking the time to leave us a review. I have had a look and managed to locate your order on our system. I can see it was for a £7.99 lantern but you were charge £12.85 for delivery on it. I am very sorry for the expensive delivery charge to your area. Unfortunately our current courier charge a large surcharge for delivery to offshore islands. But they do offer a very fast next day service.

We do advised of the cost on at the checkout before orders are placed to your postcode. We are a small family run business so do really appreciate your feedback and are always reviewing our delivery options.

Best wishes,
George Jones

Rated 5 out of 5 stars

Really, really helpful.

I ordered a LED Christmas tree which is absolutely beautiful. I forgot however to order the Adaptor which means you don't have to use batteries. Ordered this online but ordered 2 instead of 1. I phoned the company and the lady I spoke to was really helpful. She cancelled 1 and refunded me immediately. The other one has arrived and once again very pleased. Excellent service and quick delivery.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent is always

Order Christmas decorations both this and last year. All have been excellent , arrived promptly and all well package. At my age I have some difficulty with technology and having explained this to Southwood they were very quick to help. They have a total recommendation from me. So nice in this day and age to find someone / thing that does what it says when it says it will!

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

Fast delivery time on the order. There was a small problem with one of the items however the issue was resolved quickly. Excellent customer service. Will definitely use again.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Christmas trees

Ordered 3 Christmas trees - came packaged well and a little earlier than expected ! Look great in my display . Thank you !

3 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look