Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. #21 of 188 best companies in Garden centre
  2. #4 of 18 best companies in Christmas Shop
  3. #8 of 120 best companies in Garden Furniture Shop
  4. #7 of 35 best companies in Barbecue Shop
  5. #4 of 76 best companies in Outdoor furniture shop

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(789)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As a disney fanatic I couldn't resist…

As a disney fanatic I couldn't resist looking at their range of ornaments I purchased a mickey and minnie mouse and I love them their fir the garden but I've them on my fireplace. The quality is great the delivery service was good. I will definitely buy from them again soon

21 July 2026
Unprompted review
Rated 5 out of 5 stars

My first experience was very good

My first experience was very good, I ordered Noma floor lamp and it arrived on time and the staff I contacted on the internet was very helpful and friendly. Great family business and great customer service, I will be happy to do business again thank you Michael Seaton

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Such amazing service

Such amazing service. I have placed two orders with Southwood Garden Centre and both arrived super fast and beautifully packaged. Wish I lived nearer to visit in person. Thank you for the great service

21 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Ordered present for friends birthday, when the planter arrived ( day after I ordered it) was surprised at the size, bigger than I expected for the price I paid, really good value for money, and so well packed, all wrapped up in bubble wrap and secured well in a sturdy box. Definitely buy from here again.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

First-time customer - won't be the last!

First-time customer - will be back! Saw your Disney garden range on social media, and that hooked me in. Bought a couple of pieces as gifts for other people who are as mad on Disney as I am.
The parcel arrived in one piece and on time. Delivery and dispatch were very quick. Everything was carefully wrapped. The website was easy to navigate.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Placed the order for a cantilever parasol on Sunday and it was delivered on Tuesday. Easy order process. Excellently packaged. Followed instructions to erect. Looks wonderful. All works as it should. We’re really pleased with it and will use again

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This is our second large purchase from Southwood garden centre. We are returning customers as we were so pleased with their service last time. We recently bought a beautiful garden set, which was delivered promptly, with good communication, and I would consider it to be very good quality. Lovely to see a family run business which still looks after the customer. Would recommend highly.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. I ordered some patio furniture online and it was delivered the next day. The furniture is exactly what I wanted and is great quality. Will definitely use again.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience and service

Excellent experience and service with this great garden centre. I ordered a large water feature on line on 20 June 26 and it was delivered by Ait Home Delivery on the 23 Jun 26. The online communication was first class, and all my questions answered. I can highly recommend them.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

What a wonderful Dragon

What a wonderful Dragon! Looks like it belongs to Games of Thrones merchandise. And don’t we Welsh just adore Dragons. The water feature looks to be reliable and well put together.
Southwood is an established business, website easy to navigate. I have no option but to recommend Southwoods

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything I needed was easy to find…

Everything I needed was easy to find and in excellent condition. The staff were very helpful, polite and friendly, particularly Caroline who was on the checkout and organised our delivery. The food and drinks area is always worth a visit too!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

What amazing service. I ordered on Wednesday evening and my order arrived Friday morning. Great service. They were the only place I could purchase Zoon dog treats. My dog loves these and they are healthy. Thank you once again I will certainly be ordering from you again.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

After looking everywhere for a…

After looking everywhere for a particular water feature I finally found it at this garden centre via FB and was a lot cheaper than elsewhere I had looked, so straight away I ordered it, but to my surprise it arrived the next day, delivery was brilliant, I would not hesitate to use this website again but just a shame where it is located so far away from where I live.

1 July 2026
Unprompted review

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