Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. #21 of 187 best companies in Garden centre
  2. #4 of 18 best companies in Christmas Shop
  3. #8 of 121 best companies in Garden Furniture Shop
  4. #7 of 35 best companies in Barbecue Shop
  5. #4 of 76 best companies in Outdoor furniture shop

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(789)

249 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a fantastic solar water feature…

Bought a fantastic solar water feature the price was a lot lower than I saw elsewhere, ordered one day on my doorstep next day. A great service, would highly recommend seller and product, I'm thrilled with it and so are the birds, who drink and bathe in it.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Garden Furniture purchase.

We had a problem with the garden furniture we bought and Southwood resolved our complaint in record time. I cant praise them enough. Customer service second to none.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely Garden centre lovely…

What a lovely Garden centre lovely staff, nice to find a garden centre that’s family run rather than the run of the mill large company ones
Good size well looked after plants great prices easy to find in cottingham
Brought some garden furniture and other bits lovely well looked after will be regular visitors
Thanks for great experience Les Linda Lawton
North Ferriby
Will try out cafe next visit as it had closed

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful kingsbury solar fountain at a…

Beautiful kingsbury solar fountain at a really competitive price. Quality packaging plus bonus of free delivery. We're enjoying the sound of the fountain and the starlings are enjoying bathing in the large base. Would buy again from Southwood garden centre

21 June 2026
Rated 5 out of 5 stars

Brilliant

Brilliant. I ordered a Kingsbury water feature on Sunday. It arrived on Tuesday. Great fast service and lovely product. Thank you ☀️

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Speedy , good quality. Thank you

Always hesitant to order from places I haven’t heard of before but looked this place up and shown it was an actual physical garden centre so I went ahead and ordered. I ordered a poppy plant pot as a memorial gift for a departed loved one , it is a lot bigger than I was expecting for the price , high quality and the delivery was within three days with continued updates via email !! It was well packaged and then received a £5 off £50 spend in my thank you email. I will 100% look
At this company in future to order garden related things

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service,...

Ordered some solar lights late on Tuesday afternoon, got the email.saying they were being "shipped", and received them Wednesday lunchtime (Royal Mail delivery). Exceptional service to say the least!!! Lights look great at night. Highly recommend Southwood Garden Centre. (I live just a bit too far to visit personally, but they have some great stuff).

16 June 2026
Unprompted review
Rated 5 out of 5 stars

I would recommend Southwold garden…

I would recommend Southwold garden centre it had exactly what I was looking for. Website easy to use, quick delivery without paying extra item well packaged thank you I know where to come for the next time. Ruth Morris (Carlisle)

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Purchased garden table and chairs first…

Purchased garden table and chairs first seen in local garden centre but Southwood price good nit cheaper with free delivery so ordered from them on line. Order system was very user friendly and subsequent communication great. Only took few days to arrive and again delivery communication and actual delivery were excellent.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb service and courteous delivery

I made a mistake when ordering online. However, the Garden Centre was able to rectify my problem over the telephone. Delivery was prompt and the driver very courteous and helpful once again great service from a superb little Garden Centre.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful staff

The staff here were so friendly and helpful - especially Caroline in the shop.

Great range of plants, flowers, gifts and more and a fab cafe!

8 June 2026
Unprompted review

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