Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. #21 of 188 best companies in Garden centre
  2. #4 of 18 best companies in Christmas Shop
  3. #8 of 120 best companies in Garden Furniture Shop
  4. #7 of 35 best companies in Barbecue Shop
  5. #4 of 76 best companies in Outdoor furniture shop

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(789)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent family run business

Ordered a vivid arts garden bird ornament for my mum,absolutely outstanding communication,delivery was super quick,well packaged and mum was over the moon at the price and quality, would definitely order again from this place, highly recommended😊

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic prompt service and good prices

I ordered a water feature for my patio. Southwood were offering this at the best price I could find online and with free delivery. The item was sent out immediately and I received it within two days of ordering which is excellent service. Great communication throughout. First order with this company, it's highly likely it won't be my last. Recommended.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Selection of goods

Great place to shop with an excellent choice of goods. Staff always friendly and helpful. Adrian and Mike made it easy to order our substantial garden purchases by filling out the necessary paperwork for us.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

An excellent service

This was my first time using this company. I found the product (a solar bird bath) online at a very reasonable price from Southwood Garden Centre so ordered it. It arrived very quickly and was very well packaged. No hesitation in recommending Southwood. Will use again.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

10 stars

From the start this was very easy, unfortunately when delivered the courier had damaged my bbq, I was offered a replacement immediately! Southwood could not be more helpful, rember old fashioned customer service? Southwood have it in spades, I canot praise them enough. 10 stars!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

From the easy ordering process to the…

From the easy ordering process to the delivery of the goods this was a great service. Follow up email to make sure we are content with the goods. Goods are exactly as described and we are very pleased with the whole experience. Highly recommended

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent retailer.

The choice of goods is excellent. Easy online ordering with great communications and delivery as stated.
Prices comparable with other retailers.
Will use again and highly recommend.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Consistently outstanding customer service

I’ve been using Southwood for around 5 years now and it never disappoints…a great selection of plants garden furniture and ornaments but it’s the staff that set it apart from others in the area
Nothing is ever too much trouble for them , and their advice and encouragement has helped me gain confidence in my gardening
They really are a great team ..
Special thanks today go to Adrian who helped me choose plants and organised a delivery for me at very short notice and Kyle for his help with the delivery and placement
Highly recommended

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent online purchase experience

I ordered a water feature after reading several good reviews and I also had a very easy and smooth ordering experience. The water feature was a good price and delivery very prompt.

30 April 2026
Unprompted review

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